Sign in

CellAxs

142 Park City Ctr, Lancaster, Pennsylvania, United States, 17601

Sharing is caring! Have something to share about CellAxs? Use RevDex to write a review

CellAxs Reviews (%countItem)

Total rip off
Screen replace on iPhone is $199. Buyer beware! Good luck with the warranty being honored. Scam alert. Better off going to Apple. Price is the same.

I purchased a cell phone case on 12/11/2019 as a Christmas gift for my daughter. The company return policy, as stated on receipt, is "NO REFUNDS ONLY EXCHANGE WITHIN 7 DAYS WITH RECEPT ALL REPAIR 30 DAYS WARRANTY". I spoke to the clerk and explained it was a gift, and asked if I would still be able to exchange after Christmas if my daughter didn't like it, or it didn't fit,etc..
He told me, it would NOT be a problem as long as I kept the receipt, but could ONLY exchange,not refund. I said that would be fine, but wanted to make sure the timing would be okay, since Christmas was more than 7 days away and we live about 45 mins away. Again, he said, NO PROBLEM.
The case didn't fit my daughter's phone, so we went back to location to exchange only, with receipt and were told that they couldn't do it because it was past 7 days! We were there on 2/1/2020, drove the 45 mins to get there and were turned away. I talked to the clerk and told him that when I bought it I was told it would be ok to exchange because it was a gift, he made a phone call, and told me he would give me 50% of the paid value towards another case! I said that wasn't acceptable, I wanted to exchange, but he would not do it. I told him again, that I SPECIFICALLY asked when I bought the case if I could exchange after Christmas and was told it would NOT be a problem if I had the receipt, which I did, but he told me they could not do that. It seems like they just lied to get a sale, then want to only give a partial credit, to get another sale.

Customer Response • Feb 28, 2020

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

Revdex.com:

At this time, I have not been contacted by Cellaxs regarding complaint ID.

Regards

Check fields!

Write a review of CellAxs

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

CellAxs Rating

Overall satisfaction rating

Address: 142 Park City Ctr, Lancaster, Pennsylvania, United States, 17601

Phone:

Show more...

Web:

This website was reported to be associated with CellAxs.




Add contact information for CellAxs

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated