Cellective.us

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The statements made by this company are not correctFirst, the item was not purchased through [redacted] , it was purchased by debit card{ [redacted] actually offers a day refund/dispute resolution process, not days}Second, the attached documents will show the company approved the return of the item at this later date since I was working in TaiwanUnfortunately, the shipping label I was sent did not cover the inital cost of postage and the item was returned to my post office box and was remailed when I returned home Regards, [redacted] [redacted] 5/01/Hi, The item was returned about days ago by priority mailPlease issue a refundThanks [redacted] From: [redacted] Sent: Sun 5/01/4:PM To: [redacted] null [redacted] ( [redacted] ) Add to contacts 2/06/OK, No problem, please return it when you come backThank youFrom: [redacted] ( [redacted] Sent: Sat 2/06/2:AM To: [redacted] OK, No problem, please return it when you come backThank you [redacted] 2/06/Hi, I am in Taiwan for the next few months, I have no way of knowing if the package was returned [redacted] From: [redacted] Date: Wed, Feb 11:55:-Subject: Re: Wrong Item Sent From: [redacted] Sent: Sat 2/06/1:AM To: null [redacted] Add to contacts 2/03/Hi, We still have not receive the return packageTracking info shows it was sent back to youPlease can you check It was delivered back to you on jan 25thFrom: [redacted] Sent: Wed 2/03/4:PM To: null [redacted] 2/03/Hi, The item was returned days agoI appreciate your handling of thisThanks [redacted] From: [redacted] Sent: Wed 2/03/9:AM To: null [redacted] Add to contacts 1/15/Documents Hi, We are extremely sorry for the errorPlease find pre-paid return label in the attchemntPlease let us know once you return itSo we can process the refundThank youFrom: [redacted] ( [redacted] ) Sent: Fri 1/15/1:AM To: [redacted] null [redacted] 1/14/Sirs, I ordered a Nokia phone and was sent something packaged as [redacted] I don't even know what this item isUnfortunately

We have sent payment of $to buyer [redacted] account [redacted] Transaction ID [redacted]

Hi, Buyer return the item after daysPurchase the item on 12/30/And return the item on April 20thOur warranty covers only for daysWe authorize RMA on Jan 14th*** does not allow us to refund after days periodThat is why we cannot issue refund

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have sent payment of $69.99 to buyer [redacted] account. [redacted] Transaction ID [redacted]

Complaint:...

[redacted]
I am rejecting this response because:
    The statements made by this company are not correct. First, the item was not purchased through [redacted], it was purchased by debit card{[redacted] actually offers a 180 day refund/dispute resolution process, not 60 days}. Second, the attached documents will show the company approved the return of the item at this later date since I was working in Taiwan. Unfortunately, the shipping label I was sent  did not cover the inital cost of postage and the item was returned to my post office box and was remailed when I returned home.
Regards,
[redacted] 5/01/16 Hi, . The item was returned about 10 days ago by priority mail. Please issue a refund. Thanks. [redacted] From:[redacted] Sent: Sun 5/01/16 4:53 PM To: [redacted] null [redacted]) Add to contacts 2/06/16 OK, No problem, please return it when you come back. Thank you. From:[redacted] Sent: Sat 2/06/16 2:30 AM To: [redacted] OK, No problem, please return it when you come back. Thank you.  [redacted] 2/06/16 Hi, . I am in Taiwan for the next few months, I have no way of knowing if the package was returned. [redacted] From: [redacted] Date: Wed, 3 Feb 2016 11:55:42 -0500 Subject: Re: Wrong Item Sent From:[redacted] Sent: Sat 2/06/16 1:40 AM To: null [redacted] Add to contacts 2/03/16 Hi, We still have not receive the return package. Tracking info shows it was sent back to you. Please can you check It was delivered back to you on jan 25th. From:[redacted] Sent: Wed 2/03/16 4:56 PM To: null [redacted] 2/03/16 Hi, . The item was returned 10 days ago. I appreciate your handling of this. Thanks. [redacted] From:[redacted] Sent: Wed 2/03/16 9:58 AM To: null [redacted]
Add to contacts 1/15/16 Documents Hi, We are extremely sorry for the error. Please find pre-paid return label in the attchemnt. Please let us know once you return it. So we can process the refund. Thank you. From:[redacted]) Sent: Fri 1/15/16 1:03 AM To: [redacted] null [redacted] 1/14/16 Sirs, . I ordered a Nokia 820 phone and was sent something packaged as [redacted]. I don't even know what this item is. Unfortunately