Celleral

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

***, When the order was placed it was for a 14-Day TrialYou pay just the shipping and handling and we send out a full a day supply of the productYou can cancel at anytime before or after the trial, but once the trial period expires the full cost for the initial shipment is charged then you are shipped a new supply every daysUnless we are contacted, the account stays active until we get a notification to cancel the account We have refunded you for the months of July and August for a total amount of $You will see that refund in the next 2-business days depending on your bank Thank you, ***

Dear Debbie Burdett,I am sorry for the inconvenience this may have caused and after reviewing your account I have refunded it in full to resolve this complaint today I hope you have a great day!

I signed up for the trial bottle and got both the serum and eye cream in the mail They are okay, but I was not planning to reorder There was apparently a day trial that I got automatically signed up for and then received a new supply in the mail I was billed $for the serum and the eye cream is still coming and they said it was charged separately at over $ I talked to one woman on the phone who said that I could not get a refund and she would not transfer me to her manager She eventually hung up on me Then I called back and talked to a man who said that I could return the products, but would be charged two restocking fees of $each I am returning the products and am hoping to get refunded Not a good experience at all

Mallory,I am sorry you had trouble contacting us to stop the shipments we are open hours a day days a week just incase that may help I have reviewed your complaint and as a resolution I have refunded the remaining amount on the most recent charge and the second charge in full So in total we have refunded you $ Please give it 3-business days to see the refunds back in your account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Rebecca T***

[redacted] I have reviewed this account and as a courtesy and resolution to this complaint I have refunded the account in full please allow up to business days to see the refunds

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

***,I have reviewed your account and would like to resolve this today. After the review I see that you placed one of the charges in chargeback with your bank. Once a chargeback is done we are unable to provide any type of refund on that charge in our system. As a resolution I
refunded the other charge that is not in chargeback. The resolution to that other charge will be between you and your financial institution at this time. 02/25/

***,I am really sorry to hear that you had a reaction to the product. Its a great product I wish you were able to see the results you were looking for. I have refunded the charges due to this and hope you have a great day

***,
I am really sorry to hear that you had a reaction to the product. Its a great product I wish you were able to see the results you were looking for. I have refunded the charges due to this and hope you have a great day

*** ***,I apologize for the inconvenience when it comes to the trial that was signed up for. I have refunded this account in full as requested I hope this resolves the complaint today!

***,
I have reviewed your account and would like to resolve this today. After the review I see that you placed one of the charges in chargeback with your bank. Once a chargeback is done we are unable to provide any type of refund on that charge in our system. As a
resolution I refunded the other charge that is not in chargeback. The resolution to that other charge will be between you and your financial institution at this time. 02/25/

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me My credit card has been credited in full for both the eye cream and the face creamThe business was quickly responsive and handled this transaction in a professional mannerI thank you
Regards,
Robyn F*

Elizabeth,I am so sorry for this experience you had that is not the way this account should have been handled and I will be coaching the agents who handled those calls I see you were provided RMA's to return both products for full refunds but I do not see them back yet I have refunded
both charges in full today and you can keep the products if you have not already returned them I hope you have a great weekend Please allow 3-business days to see refunds reflect in your account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Elizabeth S***

***,I have reviewed your concern and refunded the account in full as requested I am sorry for the confusion and any inconvenience I hope this resolves the complaint have a great day!

Elizabeth,
I am so sorry for this experience you had that is not the way this account should have been handled and I will be coaching the agents who handled those calls I see you were provided RMA's to return both products for full refunds but I do not see them back yet I have
refunded both charges in full today and you can keep the products if you have not already returned them I hope you have a great weekend Please allow 3-business days to see refunds reflect in your account

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me My credit card has been credited in full for both the eye cream and the face creamThe business was quickly responsive and handled this transaction in a professional mannerI thank you
Regards,
Robyn F*