As was indicated by my first complaint to your office,and further backed up by the receipts,etc I had scanned and sent with the initial text of my complaint with the Copart Walton Kentucky location,if you wish to find the actual truth in this matter,your office should,in all fairness contact [redacted] .com regarding order# [redacted] Their customer service phone # is [redacted] and this whole case hinges on the fact that they had a driver at the Walton Kylocation on the date of 11/16/2017.I have no problem believing their driver was there when they said he was as they have done other deliverys for me in the past with none of this dramaMy beef with Copart of Walton,Ky aside from their flat out lying about a driver not being present-but,sent away without the motorcycle as they wouldn't release the bike & made this man wait for over an hour.At first,I thought my beef was with [redacted] (I was thinking the driver should've waited I came to understand this man had other pick-ups & deliverys to make & had a schedule to keep.The inaction of the staff of Copart of Walton Kycaused the delay which in turn, made for a $'storage fee' I feel was not of my making & I shouldn't be liable for.Please, if you wish to learn the truth of this matter,contact as a part of an investigation contact [redacted] @ [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Buyer [redacted] with [redacted] called me on 11/stating that he was having an issue with his transporter and they could not pick the vehicle up He stated he got (I believe he said another transporter) to pick this vehicle up and he asked me to credit storageHe wanted $in storage credited from 11/17-11/ I informed his that we do not credit storage due to his transporter not being able to pick up the vehicle I told him that his transporter should be responsible for the storage due since it was their fault the vehicle was not picked upAt this time there was $is storage due, it was paid already He told me that his transporter could be here on Thursday 11/30, so I told him that I would lot left yard the vehicle so storage would not accrue and as long as his transporter picked up the vehicle by Thursday 11/he would not accrue any additional storageHe said that was fair and his transporter would be here by Thursday 11/ I also told him if for some reason the vehicle was not picked up by Thursday 11/by pm then I would have to un lot left yard the vehicle and he would be responsible for storage starting on 11/@ $per day until the vehicle was picked up He said that if it was not picked up by then he would have the transporter be responsible for all the storage fees, since it was their fault is was not picked upThe vehicle was not picked up by Thursday 11/and I actually waited until 12/before I un lot left yarded the vehicle The vehicle was not picked up until 12/ Never in our conversation did he say to me anything about a computer glitch, nor was I aware of anyone coming to pick this vehicle up on the last day storage was due
As was indicated by my first complaint to your office,and further backed up by the receipts,etc I had scanned and sent with the initial text of my complaint with the Copart Walton Kentucky location,if you wish to find the actual truth in this matter,your office should,in all fairness contact [redacted] .com regarding order# [redacted] Their customer service phone # is [redacted] and this whole case hinges on the fact that they had a driver at the Walton Kylocation on the date of 11/16/2017.I have no problem believing their driver was there when they said he was as they have done other deliverys for me in the past with none of this dramaMy beef with Copart of Walton,Ky aside from their flat out lying about a driver not being present-but,sent away without the motorcycle as they wouldn't release the bike & made this man wait for over an hour.At first,I thought my beef was with [redacted] (I was thinking the driver should've waited I came to understand this man had other pick-ups & deliverys to make & had a schedule to keep.The inaction of the staff of Copart of Walton Kycaused the delay which in turn, made for a $'storage fee' I feel was not of my making & I shouldn't be liable for.Please, if you wish to learn the truth of this matter,contact as a part of an investigation contact [redacted] @ [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Buyer [redacted] with [redacted] called me on 11/stating that he was having an issue with his transporter and they could not pick the vehicle up He stated he got (I believe he said another transporter) to pick this vehicle up and he asked me to credit storageHe wanted $in storage credited from 11/17-11/ I informed his that we do not credit storage due to his transporter not being able to pick up the vehicle I told him that his transporter should be responsible for the storage due since it was their fault the vehicle was not picked upAt this time there was $is storage due, it was paid already He told me that his transporter could be here on Thursday 11/30, so I told him that I would lot left yard the vehicle so storage would not accrue and as long as his transporter picked up the vehicle by Thursday 11/he would not accrue any additional storageHe said that was fair and his transporter would be here by Thursday 11/ I also told him if for some reason the vehicle was not picked up by Thursday 11/by pm then I would have to un lot left yard the vehicle and he would be responsible for storage starting on 11/@ $per day until the vehicle was picked up He said that if it was not picked up by then he would have the transporter be responsible for all the storage fees, since it was their fault is was not picked upThe vehicle was not picked up by Thursday 11/and I actually waited until 12/before I un lot left yarded the vehicle The vehicle was not picked up until 12/ Never in our conversation did he say to me anything about a computer glitch, nor was I aware of anyone coming to pick this vehicle up on the last day storage was due