Cellular 911

Complaint: [redacted] I am rejecting this response because: I do not agree with the way I was treatedAnd regarding the situation that was personal that should still never allow you to treat a customer in the way I was treatedAlso to say you fixed the phone without charge, ***, the owner and to whom I talked to is obligated to fix my phone since he left the camera outAlso because of your unprofessional mannerisms of closing your shop at any hour you'd like even though you knew I was on the way it was almost impossible to contact you and luckily I was able to to get my phone back before I left townI also run a business and because your mistake I lost moneyNot to also mention how unprofessional [redacted] was when I went to go talk to him about the situation, he walked away from me without me being able to state my sideI wasn't being inspirational at all I just wanted him to hear my side and request some of my money back for his mistake ? I also dont want to bring my phone in for its warranty and to have my phones front screen be changed back to white because I dont trust the owner, ***, because of his actions to me.? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: he keep changing pricesat the store he told me I couldn't pay the difference ? witch for a new screen was plush taxnow he is giving me a new ? higher price? ? also he never mention about any warranty what so ever? he needs to keep his word? not changing for his convince..Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they're lying The police didn't come till after he kicked him out The police told us that it would be better that we just file a civil complaint So we left The police also told us they couldn't take an official report of the incident because it was a civil case and there was no police report number He also informed us that this was not the first, second, or third time they had come there because several other customers were treated the same way when they inquired about their own phones It's a common theme So many people have posted negative reviews on their website page They have also said they were filing civil claims against them, also they can't alter Facebook reviews so all you have to do is go on there and look at the one star reviews As for us having no trespassing orders put on us That's a lie You did, however, have a cease and disist electronically served to you, which you did not comply withI have attached four reviews off of their public Facebook page There are several others I was not able to attach due to limits on here I will be happy to provide them though Sincerely, [redacted]

Your device is under warrantyIf you choose to upgrade to a new original manufacturer partWe will gladly do that for you You would have to pay the difference in cost of partsYour total transaction came out to $after tax which we gave a discount on labor since you went with a used partThe breakdown of costs on that is $for the part and $for the installBringing your total to $Which is the difference of $As pictured on attachments a generic screen for your Samsung Galaxy Sbefore shipping is $ Sorry for the confusion hopefully this clarifies things a little betterThank you

Complaint: [redacted] I am rejecting this response because: That's not all that happened? So you're lying? You charged us to unlock phones? You look up the imdi number before you even take a phone? I know that for a fact? So if it was "stolen" and you agreed to unlock it, ? wouldn't that make you a criminal too? On top of that, ? you have us a phone that wasn't even ours and kept the non damaged one? When we said the phone wasn't ours you threw it at my husband and screamed at him to get out of your store? You have more than complaints of you doing the same thing to lots of other people? Your store needs to be shut down so you so stealing from people? Sincerely, [redacted]

If you call us to this day the pricing remains the same on used vsNew original factory parts? There are a few other companies in town that do glass only repair on the S? We sincerely apologize for the miscommunication and we can upgrade you for the difference minus 30%

We agreed to $as pictured on receipt once payment cleared and the iPhone was checked for iCloud You said you never used it but your email [redacted] icloud.com is still on the phone till this day Which renders your trade in credit useless You disputed the transaction and NEVER reversed it which you could have done at any time If that would have happened we would not have been charged fees for dispute reversalWhich left you with the device and the money We won the dispute on After all dispute fees left a balance of $which we were still trying to honor till your visit the other day After slamming our pane door on your way out the other day you also cracked the pane in the door window Costing us another $to our landlord for the window pane repair

Complaint: [redacted] I am rejecting this response because: The IPad was never repaired The part that was installed was faulty I brought it home twice and the IPad did not work The owner knows the IPad did not work He stated he hoped it worked when I brought it home to my daughter He was fully aware it still did not work correctly I should not have to wait months and be given reasons why it did not work I spoke to the OWNER each time I went to the shop He was always there and said he was working on it and to give him another week I feel a full refund is due Sincerely, [redacted]

When you dropped it off for warranty We let you know we were only there for a few minutesYou were persistent so my wife decided to take our break between Dr'so at our shop to fix your camera I let you know we had appointments all day but I may be able to get it done with no promises Simple fact one person's health is more important than a phone repairAfter our break from appointments we still took the time to finish your phone under warranty with no chargeWhen done we let you know we had to leave and to please hurrySorry we had to make it back to our DrThank you for your business And your warranty stands

There was an officer present for the entire time on the 2nd part of the transaction We waited for them to arrive as we knew he would try somethingAfter Mr*** *** Aka "***" was asked to leave our property by Kennewick Police Department We followed through with there suggestion to file No trespass order against him and you

Complaint: ***I am rejecting this response because:
I did not slam a doorYou must make this up as you gYou are a liar with your stellar "F" rating by the Revdex.com
We had agreed on $and then another $for my Strade inI want my $back, then this will be resolved
Sincerely,*** ***

We honor our repairs. At the time of your drop off I had an accident and was out of the office for some time. Our appologies, I am a one person show here. Wife does not repair just meHence the reason we offered you the FREE extended warranty. Parts installed cannot be
returned. Manufacturer does not take them back. Please feel free to drop it off anytime

Complaint: ***I am rejecting this response because: I do not agree with the way I was treatedAnd regarding the situation that was personal that should still never allow you to treat a customer in the way I was treatedAlso to say you fixed the phone without charge, ***, the owner and to whom I talked to is obligated to fix my phone since he left the camera outAlso because of your unprofessional mannerisms of closing your shop at any hour you'd like even though you knew I was on the way it was almost impossible to contact you and luckily I was able to to get my phone back before I left townI also run a business and because your mistake I lost moneyNot to also mention how unprofessional *** was when I went to go talk to him about the situation, he walked away from me without me being able to state my sideI wasn't being inspirational at all I just wanted him to hear my side and request some of my money back for his mistake
I also dont want to bring my phone in for its warranty and to have my phones front screen be changed back to white because I dont trust the owner, ***, because of his actions to me.
Sincerely,*** ***

If your not wanting to bring the device to us under our warranty we cannot help you As soon as your device is worked on by another shop it also excludes our warranty We apologize for the misunderstanding

If your not wanting to bring the device to us under our warranty we cannot help you As soon as your device is worked on by another shop it also excludes our warranty We apologize for the misunderstanding

The devices you brought to us were iCloud locked iCloud lock means the device has been lost stolen or simply you forgot your password The devices in question as your initial receipt was for an icloud lock that showed stolen After talking to Kennewick police department we have to
assume you are the original owner of the device Maybe you were ripped off from craigslistWho knows However when you came in on this original transaction we told you to go home and think about it for a week before we moved forward as there are NO REFUNDS on this transaction Its a shot weather it will remove the iCloud or not In the end yours failed If this had not been discussed in detail we would refund you in full We went to great lengths to get the iCloud removed for you Even communicated with Apple and sent your device in to attempt a removal The rest is documented in the print out attached

We honor our repairs. At the time of your drop off I had an accident and was out of the office for some time. Our appologies, I am a one person show here. Wife does not repair just meHence the reason we offered you the FREE extended warranty. Parts installed cannot be
returned. Manufacturer does not take them back. Please feel free to drop it off anytime

This is an older transaction at this time I cannot confirm nor deny any of it However I have no problem with giving you a store credit for the $ We apologize for any miscommunication

Complaint: ***
I am rejecting this response because:
The IPad was never repaired. The part that was installed was faulty. I brought it home twice and the IPad did not work. The owner knows the IPad did not work. He stated he hoped it worked when I brought it home to my daughter. He was fully aware it still did not work correctly. I should not have to wait months and be given reasons why it did not work. I spoke to the OWNER each time I went to the shop. He was always there and said he was working on it and to give him another week. I feel a full refund is due.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
That's not all that happened So you're lying You charged us to unlock phones You look up the imdi number before you even take a phone I know that for a fact So if it was "stolen" and you agreed to unlock it, wouldn't that make you a criminal too On top of that, you have us a phone that wasn't even ours and kept the non damaged one When we said the phone wasn't ours you threw it at my husband and screamed at him to get out of your store You have more than complaints of you doing the same thing to lots of other people Your store needs to be shut down so you so stealing from people Sincerely,*** ***