There were many lies that were told throughout the building process from royal oaks to us However, the failure to have adequate water pressure in our home is unacceptable Had we known this was an issue we would not have bought here By the time we were aware, if we had not purchased the house, we would have been out thousands of dollars and had no where to live You should not be allowed to continue building houses here if you are not providing everyone with adequate water pressure And, with each new home, my water pressure gets worse
My home was completed in April of things needed to be done during my one year warranty check One which was the Grout in both bathrooms They replaced it with no issues Fast forward to less then a year since this was fixed, I am having the same issues with my grout in the exact same spot In fact, it is much worse Additionally, my wood floors are separating badly with some separating as much as a 1/inch or more This is happening all over my kitchen and the living room This is all within my 2nd year of building the home When I notify the warranty section, I am told it is with the settling of the home and suggested I contact their contractor to fix it but I would be responsible Not sure why I would want their contractor to fix it "again" if they couldn't do it right the first time
Have been working with Royal Oaks since April trying to purchase a lot/home in their Greys Creek development in Fuquay-Varina N.CThey have delayed the release of lots for various reasons including, "overwhelmed their design center" with to many released lotsI signed a six month lease extension in Aug at their recommendation because lots were not going to be released until Oct/Novso home would not be finished until March/AprilBase price was $223,when this process startedI was informed this past week that the base price is now $254,for the same homeThey have now priced the home out of my range, and wasted six months of my timeNot to mention the increase in rent, and having to start home search process over again
Builder supplied improper sized HVAC unit and failed to register for full 10 year warranty.
On 12/12/14 we had to replace our entire HVAC system (heat pump and air handler) prematurely. After several costly service calls and attempts to repair the system, we decided that it was time to cut our losses and replace the whole system. We learned from multiple HVAC professionals that the following shortcuts by the builder and subcontractor led to the system failing prematurely:
1. Improper sized unit for home - based on our location, square footage of home and 3 levels, the proper sized unit should have been a minimum of 3.5ton or ideally a 4 ton unit. We were provided with a 3 ton 13seer builder grade unit that had to work too hard to heat and cool our home. This led to leaks in the coil which we paid $750 to do 2 leak seal treatments and add freon on multiple occasions. This led to the compressor ultimately failing as well. They also only installed one zone for a 3 story 2300+ sq foot home.
2. The builder failed to take the proper initiative to register the unit with Goodman to get its full 10 year warranty, thus it defaulted to a 5 year warranty and expensive parts such as the compressor and coil could not be covered. They had 60 days to register the product and protect the investment for 5 additional years (at no extra cost even) and they dropped the ball on this important step.
We are hearing that many homes in the subdivision are having the same issues right now and have wasted money trying to maintain these inferior and undersized units only to ultimately have to replace the entire system in the 5-8 year range. This is by no means the only issue caused by shortcuts and poor subcontractor work through Royal Oaks, but by far the most costly one. I would like to see them take some ownership and at least cover the cost for the parts that should have been covered under warranty (Goodman compressor and coil).
Our total cost of repairs and a new unit was $6,450. Home was built in 2007 and the unit was properly maintained. HVAC repairs were needed in June of 2013, July 2014, and December 2014.
There were many lies that were told throughout the building process from royal oaks to us. However, the failure to have adequate water pressure in our home is unacceptable. Had we known this was an issue we would not have bought here. By the time we were aware, if we had not purchased the house, we would have been out thousands of dollars and had no where to live. You should not be allowed to continue building houses here if you are not providing everyone with adequate water pressure. And, with each new home, my water pressure gets worse.
There were many lies that were told throughout the building process from royal oaks to us However, the failure to have adequate water pressure in our home is unacceptable Had we known this was an issue we would not have bought here By the time we were aware, if we had not purchased the house, we would have been out thousands of dollars and had no where to live You should not be allowed to continue building houses here if you are not providing everyone with adequate water pressure And, with each new home, my water pressure gets worse
My home was completed in April of things needed to be done during my one year warranty check One which was the Grout in both bathrooms They replaced it with no issues Fast forward to less then a year since this was fixed, I am having the same issues with my grout in the exact same spot In fact, it is much worse Additionally, my wood floors are separating badly with some separating as much as a 1/inch or more This is happening all over my kitchen and the living room This is all within my 2nd year of building the home When I notify the warranty section, I am told it is with the settling of the home and suggested I contact their contractor to fix it but I would be responsible Not sure why I would want their contractor to fix it "again" if they couldn't do it right the first time
Have been working with Royal Oaks since April trying to purchase a lot/home in their Greys Creek development in Fuquay-Varina N.CThey have delayed the release of lots for various reasons including, "overwhelmed their design center" with to many released lotsI signed a six month lease extension in Aug at their recommendation because lots were not going to be released until Oct/Novso home would not be finished until March/AprilBase price was $223,when this process startedI was informed this past week that the base price is now $254,for the same homeThey have now priced the home out of my range, and wasted six months of my timeNot to mention the increase in rent, and having to start home search process over again
Builder supplied improper sized HVAC unit and failed to register for full 10 year warranty.
On 12/12/14 we had to replace our entire HVAC system (heat pump and air handler) prematurely. After several costly service calls and attempts to repair the system, we decided that it was time to cut our losses and replace the whole system. We learned from multiple HVAC professionals that the following shortcuts by the builder and subcontractor led to the system failing prematurely:
1. Improper sized unit for home - based on our location, square footage of home and 3 levels, the proper sized unit should have been a minimum of 3.5ton or ideally a 4 ton unit. We were provided with a 3 ton 13seer builder grade unit that had to work too hard to heat and cool our home. This led to leaks in the coil which we paid $750 to do 2 leak seal treatments and add freon on multiple occasions. This led to the compressor ultimately failing as well. They also only installed one zone for a 3 story 2300+ sq foot home.
2. The builder failed to take the proper initiative to register the unit with Goodman to get its full 10 year warranty, thus it defaulted to a 5 year warranty and expensive parts such as the compressor and coil could not be covered. They had 60 days to register the product and protect the investment for 5 additional years (at no extra cost even) and they dropped the ball on this important step.
We are hearing that many homes in the subdivision are having the same issues right now and have wasted money trying to maintain these inferior and undersized units only to ultimately have to replace the entire system in the 5-8 year range. This is by no means the only issue caused by shortcuts and poor subcontractor work through Royal Oaks, but by far the most costly one. I would like to see them take some ownership and at least cover the cost for the parts that should have been covered under warranty (Goodman compressor and coil).
Our total cost of repairs and a new unit was $6,450. Home was built in 2007 and the unit was properly maintained. HVAC repairs were needed in June of 2013, July 2014, and December 2014.
There were many lies that were told throughout the building process from royal oaks to us. However, the failure to have adequate water pressure in our home is unacceptable. Had we known this was an issue we would not have bought here. By the time we were aware, if we had not purchased the house, we would have been out thousands of dollars and had no where to live. You should not be allowed to continue building houses here if you are not providing everyone with adequate water pressure. And, with each new home, my water pressure gets worse.