Cellular One

Revdex.com:At this time, I have not been contacted by Cellular One regarding complaint ID [redacted].Sincerely,[redacted]

Complaint: 12450724
I am rejecting this response because:I do not agree with the response.  The owner And I did discussed our budget the night before prior to arranging the appointment.  Having a tight budget doesn’t mean that we were trying to skimp on a good cleaning service or paying for one. I was 6 months pregnant and I wanted to make sure certain things were well taken care of accordingly as I would not be able to do myself. Like cabinets and bathrooms and hard to reach areas. When he arrived we went over exactly what we were looking for and he said it would be more money because it would take more time and we all agreed.  We were very specific about communicating that making sure inside of stuff like cabinets , closets areas were our stuff would eventually go into was very important for us to be sanitized.  My mother in law who was also present was the person who would be paying for the service.  His overall tone in communicating with us and his employees was basically a bit rude. He then left and said he would be back to pick up his employees.  I was present during the workers servicing my home but I was doing other things as I was getting ready for the movers to come the following day. I also tried to keep a bit of a distance because the cleaning supplies that were used were harsh in smell and I was 6 months pregnant. I did talk to him about the potential of using chemical free products over our initial conversation but he said his products were the best and highly recommended for “sanitizing” a new home so I went with it because sanitizing was very important to me because I have a 4yr old and I was pregnant. It was a long day so when the job was done we left as my husband and I had to prepare for the moving company for the following day. The following day when I started to unpack boxes and get stuff ready to put into cabinets is when I notice the filth that was still present in the cabinets etc. . . I texted him immediately upon noticing and even texted him pictures to show him how dirty the inside of my cabinets and other areas were. Below you will find the pictures that I texted him and they are dated in my phone. I found myself 6 months pregnant and having to redo and clean all the cabinets myself. This was very hard for me to do and taxing on my body. I was very stressed over the situation. My water broke few weeks later and my baby was born 2 months early.  Overall I did not receive a good cleaning service. In good faith I asked he would at least return half of the amount collected but he never responded to that text message. I am asking for a full refund because I was the one who was left to redo all the cabinets and more all on my own.
Regards,
E[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11869526, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We fully admit we handled his order improperly, are sorry it has gotten to this point and remain committed to making it right. We don’t dispute his account of what happened at all, fully admit his order went wrong and feel badly about it. The only reason we looked through all emails to/from him was to try to figure out what happened as we don’t typically ignore customers. Upon review something clearly went wrong somewhere as we didn’t receive all of his emails. Please let us know what we can do to make this right.Thank you, [redacted] ###-###-#### X8226

I am following up with the customer now to see how we can help.  I have also tested the chat functionality and it seems to be working okay at the moment....

Thank you [redacted]. I will personally be in contact with you to get the details for the remake of your pens.  [redacted]

Not clear what the problem with our website "contact us" page is and would need more detail from the customer on how to replicate the alleged issue. Also, I have removed [redacted] at Edge of the Woods from any of our future catalog mailings per the customer request. It could take up to 2 months...

in order for all the mailings to stop. FYI - we have no previous record of anyone requesting to stop mailings to [redacted]. [redacted]

December 13, 2016
 
face="Calibri">Dear Madam/Sir:
 
We have reviewed the above referenced account and have made the following observations and adjustments to assist with the resolution of Ms. [redacted]’ account.
 
Ms. [redacted] states that she had completed her service contract, however on September 1, 2015 Ms. [redacted] renewed her services in order to receive new data pricing on her lines.  Typically equipment is provided upon renewal; however, in Ms. [redacted]’ case no equipment was requested or provided.  Therefore, we have adjusted off the early termination charges of $270.92.
 
On October 27, 2016, we received a letter requesting to disconnect two of her lines. At that time there was a $168.56 outstanding balance on the account.  We attempted to reach out to Ms. [redacted] on October 31, 2016 to verify her request; unfortunately, no alternate contact number was provided for Ms. [redacted] and her Cellular One services were suspended. Our goal in reaching out to Ms. [redacted] was to see if we could provide assistance so that she could continue her services as she had indicated hardship in her letter.
 
In light of the delay in Ms. [redacted]’ disconnect, we have made an adjustment to her account for the two months since the letter was received; this adjustment offsets the billing for October and November for a combined credit of $291.53. (This credit includes reversal of all late fees associated with billing.)
 
The remaining balance as of today on Ms. [redacted]’ account is $168.56. This is the balance owed from September 2016, prior to her disconnect request letter.  Understanding this is the holiday season, we will gladly accept small payments to the remaining balance beginning in January 2017. Ms. [redacted] will need to contact us to make the payment arrangements on her account. 
 
It is our sincere hope we have resolved this matter to Ms. [redacted] satisfaction
 
Best regards,
 
Karen P[redacted]
Director of Operations

Thank you for the explanation and identifying that issue on our website. I have passes along to our IT department to have a look.  I have removed you from our mail list. [redacted]

This was a free/complimentary sample, not an order. A free sample is meant to give the customer the opportunity to touch/feel the product and decide if they would like to place an order for that item with their logo/artwork on it. We apologize for any misunderstanding and the customer can...

keep/discard the item at no charge.

Thank you for the opportunity to provide a response addressing the complaint filed against Orkopina Cleaning Services. On Tuesday, September 19, 2017, Orkopina Cleaning Services serviced the property at [redacted] Rd in Westlake Village. The resident of this property, E[redacted], was our...

identified client as she was the person whom which we corresponded with regarding payment arrangements, scheduling and servicing details in her home. Upon arrival on the property, E[redacted] had three other family members present, all of which were requesting specific details in the home that they wanted to be cleaned in the service for that day. In prior correspondence with E[redacted], she stated that she had a restricted budget. All of the services that were being requested by other family members would have been entirely possible for our company to provide, however the added detail requests would increase the total bill of service. Out of consideration for E[redacted]’s statement about a restricted budget, I clarified with E[redacted] and her family members regarding who was going to be paying for the services. I then proceeded to walk the property with E[redacted] alone in order to go over service details, as she was the sole person paying. After reviewing her priorities and details of our service, I proceeded to have our employees begin the job and provided them a list of the job expectations. Considering the restricted budget, and our hourly rate, I also reminded the employees of a time restriction and to plan the service according to the priorities identified by E[redacted].  E[redacted] was onsite for the entire duration of our service. As a successful company with over 20 years of experience, client customer service is our main priority. When the client is present at the end of a job, it is company protocol to review quality satisfaction with the client after a job has been completed. E[redacted] was onsite for the entire duration of the service, and following company protocol; I walked the site with her as she thoroughly checked the details of the cleaning in my presence. She did not report any complaints at that time and proceeded to pay for the services based on the amount of hours worked which was agreed upon in our prior correspondence. Several days after our services were provided we received a letter from the Revdex.com that E[redacted] stated she was unhappy with the services.It is my understanding that E[redacted] is stating that I treated her, her family and my employees poorly. In response to this, I have written statements from employees documenting their subjective experience of how I treated them at that job. These documents do not endorse any of the accusations made regarding me treating my employees poorly. Also included in the documents are my employee’s objective statements supporting E[redacted] was in fact onsite for the entire duration that the services were provided. Sincerely,V[redacted]Owner Orkopina Cleaning Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There were several errors & omissions with vendor's reply: 1. Order was place on 4/7/16. The logo and other wordings were clearly emailed to [email protected] the same day. 2. On 4/12/16 I approved only the logo, concerned why the wordings were not there I asked for "a proof of the artwork to include the name, address...etc, as per my emailed" but the reply I got was too late to make a change because I have approved it! 3. I received the order, found the error. On 4/19/16 I communicated with [email protected] the error,  she admitted it. I then simply asked for a Return Label. There was NO REPLY! 4. I asked for the Return Label again on 4/20. There was NO REPLY! 5. On 4/21/16 I asked "Is there a reason my request has been ignored?" There was NO REPLY! 6. I received a very nice email from their President, Mr. [redacted] on 4/21/2016  "Greetings and welcome to the 4imprint family...". I  emailed Mr. [redacted] on 4/26/16 that "I was flattered by getting such email from the CEO!" and reflected to him the issue that I encountered. Unfortunately, there was NO REPLY! 7. I asked Mr. [redacted] on my 5/2/16 email "Is there a reason my request has been ignored?" There was NO REPLY!  8. I am perplexed, why do I have to go this far and go thru this much for a company claimed that "We remain committed to satifying this customer"?  My answer is “I’m not interested in dealing with this company anymore, leave me alone! I don’t want to hear from anyone from this company anymore!”  
Regards,
[redacted]

Sorry it has taken a bit to gather up all the emails and get to the bottom of this - here is what I found. He did order 100 pens from us back in April which delivered on 4/15/16. The customer wasn’t happy with what was printed on the pens. As a standard practice we wait until a customer approves...

their artwork before producing and shipping their order.In this case the customer approved his artwork and then sent an email to his rep afterward stating he wanted to modify it. Unfortunately his rep was on vacation, her backup missed it and he received the pens with the artwork he originally approved.Once he received the order, he contacted his rep to let her know they weren’t what he wanted. She offered to redo the order, and asked him how he would like her to proceed and he never responded back.   On 5/5 he received an order survey and he responded back negatively so we reached out to him to see what his concerns were, and he never responded to that. On 8/12 his rep emailed him to mention she worked with him awhile back and asked if there was anything else she could help with. He didn’t respond to that and that is when he called Amex to have the charges removed from his account which prompted us to reach out and ask for payment.Since then we have stopped all communication from our finance department and asked him if he would like a replacement order(in addition to the ones he already received) of pens free of charge. He hasn't returned the pens and hasn’t responded at all.We remain committed to satisfying this customer - if you hear back from him, please let him know we would be happy to resend him another order at no charge to him. Please call me with any questions. Thanks!  [redacted] ###-###-#### X8226

Ms. [redacted]- I have received your complaint and apologize for the equipment issues you have experienced. Our District Manager, [redacted] has left a voicemail message for you to arrange a time to replace your handset. Thank you for giving us this opportunity to correct the...

situation. Please let me know if there is any further I can do for you!

Ms. [redacted]- I have received your complaint and apologize for the equipment issues you have experienced. Our District Manager, [redacted] has left a voicemail message for you to arrange a time to replace your handset. Thank you for giving us this opportunity to correct the...

situation. Please let me know if there is any further I can do for you!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

It appears this matter has been resolved. [redacted] services have been disconnected and his early termination fees waived as he requested.I apologize for the issues [redacted] has experienced while traveling outside the Cellular One home coverage area. Although Cellular One does provide...

nationwide service plans, we rely, like most carriers, on our roaming partners to supplement coverage. The main issue from [redacted] complaint appears to be Billings, [redacted]. On the upside, [redacted] was able to use a considerable amount of voice and data, indicating a measure of success with his services.We are disappointed to lose [redacted] as a customer. We sincerely hope his new provider will give him the coverage he needs for his travels. We understand how important mobile services are to stay connected to family and work.Should there be any further questions or concerns, please feel free to reach out to me at our Corporate offices.

Dear [redacted], My sincere apologies for the issues you experienced with your CellularOne services. I will review your calls to our Customer Care department as they are recorded, in order to learn more about what transpired with your service and the complaints you registered. My...

goal is to offer coaching to our agents in the event we rendered incorrect or inaccurate information. Based on your complaint, I am inclined to think you may have had a phone issue. There are several options that should have been offered. Depending on the length of time you had your phone and it's condition, a replacement may have been an option.    Your disconnect request was processed on 7/26/14. I personally credited back the terms fees of $260.00 to your account today. At this time you have a credit balance of $27.38 which will be refunded to you in the form of a check. A check will be issued to the address on file. If you have any concerns that we do not have your most current address, please feel free to contact us. I would anticipate to receive the refund check in approximately 10-15 days.Once again, I apologize for any inconvenience with our service. I am disappointed we lost your business over a resolvable issue. I truly wish your concern had been elevated to a Supervisor earlier so we could have been of assistance prior to your decision to leave CellularOne. If you have any other questions or concerns, you may reach me at [redacted].  [redacted]Director of Customer OperationsCellularOne

Review: The company is selling phones and leading the customer to believe that they will be upgraded by the manufacturer in regards to the android OS.

I purchased a Samsung Galaxy Note 1 for over $300 and was not told that the phones that they were selling from their vendors were international / foreign phones and the phone manufacturer would NOT be pushing updates over the air to them like the normal products here that are at other cell providers. I found this out after talking to the manufacturer, Samsung... And asking the manufacturer when the update would be coming out for my phone and that's when I was told that the phone was a foreign / International phone and it wouldn't be updated ever!Desired Settlement: I am seeking an Android smartphone with the current Android OS that was installed from the manufacturer when the phone was made. Even if it's another foreign one, I am willing to bring my phone in to the store I got it at and get one with the newest Android OS and that being said I will be alright with knowing that it won't be updated again from Samsung. If I would have know this before hand I would have waited until the newest came out before buying the phone. The company also needs to let th

Business

Response:

See Attachment:

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The employee that responded is LYING to me and whomever else is reading the correspondence. The following items are things that have been added and/or fixed and/or upgraded since my 4.0.3 system that came in my FOREIGN phone that I was sold without my knowledge!