I purchased my BMW vehicle on April 30, FROM MOMENTUM BMW WEST/A SONIC AUTOMOTIVE DEALERSHIPThe The BMW "Owner's Choice" contract was structured like a lease with a balloon payment that could be refinanced at the end of the 3-year term My wife and I are on the original TX State Registration/Title, which proves it was a PURCHASE - not a LEASEMy intention was always to keep the vehicle, so I had a few upgrades made at BMW WestDuring that time, BMW West FRAUDULENTLY/WITHOUT MY CONSENT RE-TITLED the vehicle in their nameUpon what I thought was a simple refinance (according to my original contract, BMW West RE-SOLD our own car to us, instead of refinancing at no more than a 5% interest increase Instead we were charged 15% (11points higher) because they aknew we were financially leveraged and brealized I wanted to keep the car That triggered charges for TX State Tax, Title, License, Doc & prep fees (which were never done), double warranty coverages we already hadWe were also aggressively sold several Warranties that were supposedly cancellable, but were not upon my requestThe total over charge resulted in more than $15,immediately out of our already stressed finances and much more over time The General Manager, Marie M [redacted] A [redacted] , inserted herself into the deal; which is quite unusualShe said it was to fast-track the paperworkShe didIt was so fast that we didn't realize that this was not a simple refinance, but a totally new purchase of my own vehicle The Salesperson, Michael J S [redacted] told me in person on March 12, that he 'had to put the car into inventory to get the payoff price he (mistakenly) quoted me." Tariq S [redacted] Finance MGR was there when that happenedFinance Director, Lourdes Y***, called me several timesWhen I finally picked up her call, she misstated several times that I was on a Lease, not a Purchase (The contract was titled and "OWNER'S CHOICE" if that is not clear enough.) I have proof that she clearly does not understand the contract she put forth I trusted BMW West to be honest and truly liked every person (so I thought) I met there They took advantage of my family at a vulnerable time financially and fraudulently sold my own car to me twiceABSOLUTELY FRAUDULENT
I purchased tire & wheel insurance when I bought my new carI decided to cancel it weeks after purchaseThe insurance supplier does not respond I bought a new BMW Xon 10/5/from [redacted] in [redacted] , SC [redacted] convinced me to add Sonic Automotive tire & wheel insurance for $1,since the tire & wheels are so expensive to replaceI did but decided soon after the purchase that the insurance was not worth the costSo I contacted [redacted] to find out how to get a refundI filled out a form [redacted] provided and sent it to Sonic Automotive on 10/18/Sonic replied that it will take up to weeks to get the refundIt's been over weeks nowI have contacted Sonic multiple times for an update on my refundAt first that said the refund is in progressNow they will not respond at all to calls or emailsI contacted [redacted] to get involved but according to them they can't get Sonic to call themI am concerned Sonic Automotive and/or [redacted] d
collected $1,more in sales tax than the amount paid to comptroller, did not honor the black Friday promotion,drove 610m between delivery and close
The dealer did not honor the black Friday promotional gift ($visa gift card and two days of performance center voucher) that were confirmed at close by manager in from of finance person, but they are now denyingFurther, till now they have wrong Vin number on warranty documents, still pointing fingers at different departments, but I still have wrong warrantyThe sales tax charged on closing documents is $1,more than the title documents received from DMVOn top of this, the dealership drove the car almost miles in one night between us signing the deal and closing next day, they did not even bother to inform usThe car when picked up, was dirty from inside, no mats, service engine soon light on, felt like I bought a used car from Craigs listThis car was sold by dealership as NEWDisturbingly poor customer service and va
I purchased my BMW vehicle on April 30, FROM MOMENTUM BMW WEST/A SONIC AUTOMOTIVE DEALERSHIPThe The BMW "Owner's Choice" contract was structured like a lease with a balloon payment that could be refinanced at the end of the 3-year term My wife and I are on the original TX State Registration/Title, which proves it was a PURCHASE - not a LEASEMy intention was always to keep the vehicle, so I had a few upgrades made at BMW WestDuring that time, BMW West FRAUDULENTLY/WITHOUT MY CONSENT RE-TITLED the vehicle in their nameUpon what I thought was a simple refinance (according to my original contract, BMW West RE-SOLD our own car to us, instead of refinancing at no more than a 5% interest increase Instead we were charged 15% (11points higher) because they aknew we were financially leveraged and brealized I wanted to keep the car That triggered charges for TX State Tax, Title, License, Doc & prep fees (which were never done), double warranty coverages we already hadWe were also aggressively sold several Warranties that were supposedly cancellable, but were not upon my requestThe total over charge resulted in more than $15,immediately out of our already stressed finances and much more over time The General Manager, Marie M*** A***, inserted herself into the deal; which is quite unusualShe said it was to fast-track the paperworkShe didIt was so fast that we didn't realize that this was not a simple refinance, but a totally new purchase of my own vehicle The Salesperson, Michael J S*** told me in person on March 12, that he 'had to put the car into inventory to get the payoff price he (mistakenly) quoted me." Tariq S*** Finance MGR was there when that happenedFinance Director, Lourdes Y***, called me several timesWhen I finally picked up her call, she misstated several times that I was on a Lease, not a Purchase (The contract was titled and "OWNER'S CHOICE" if that is not clear enough.) I have proof that she clearly does not understand the contract she put forth I trusted BMW West to be honest and truly liked every person (so I thought) I met there They took advantage of my family at a vulnerable time financially and fraudulently sold my own car to me twiceABSOLUTELY FRAUDULENT
They didn't let me test drive the car and didn't let me put baby car seats to see if they car for my family needs and I can not return my car back
I went to Walnut Creek Mercedes weeksAgo my wife test drive the car and we talk about numbers and went home after one week general manager of the company email me to call him so I talk to him we set up appointment to meet him as we went over there I had trade in which he promise.me more money for it when we went over there they said they never told me that and then I was with my family we were tired and they never let us test drive the car the one we bought we had car seats that they didn't let us check to see if it fit our needs so this car doesn't work for us when I contact general manager of the dealership very next day he told me that he isn't not going to return car back he can exchange the car but it's going to cost me dollar a month more I am only source of income in my family I cannot afford higher payment then what I hav
The dealer failed to do warranty work and claimed that I needed repairs which I did not also did not do promised repairs
I paid over 10,dollars to BMW Lon Beach at the time I was told all seals and gaskets were going to be replaced in In while car was still under warranty my head gasket blew I returned the car to the shop for repairs after getting my vehicle back I had other service issues that were under warranty which the dealer refused to perform for fraudulent reasons after getting the state B.A.Rinvolved they agreed to do the repairs, I will not take my car back to the dealer because I have lost all trust in them, I was told that I needed repairs to my windows which I did they have refused to give me a loner claiming that I did not return the loaner which is not true and the B.A.Ralso agreed that they do not believe that because the loaner was returned when my vehicle was ready per the loaner contract and no additional fees were chargedI also just found out t
I purchased tire & wheel insurance when I bought my new carI decided to cancel it weeks after purchaseThe insurance supplier does not respond
I bought a new BMW Xon 10/5/from *** in ***, SC*** convinced me to add Sonic Automotive tire & wheel insurance for $1,since the tire & wheels are so expensive to replaceI did but decided soon after the purchase that the insurance was not worth the costSo I contacted *** to find out how to get a refundI filled out a form *** provided and sent it to Sonic Automotive on 10/18/Sonic replied that it will take up to weeks to get the refundIt's been over weeks nowI have contacted Sonic multiple times for an update on my refundAt first that said the refund is in progressNow they will not respond at all to calls or emailsI contacted *** to get involved but according to them they can't get Sonic to call themI am concerned Sonic Automotive and/or *** d
BMW of CHATTANOOGA has failed at providing satisfactory customer service
7/21/@ 3pm my XXXX XXXI with only 26k miles suddently shut off in middle of busy roadcalled roadside asst who was able to disbatch tow but was hrs before one arrivedDuring this time I called bmw of chatt and after min and calling the dealership times for a service advisor,Bailey an advior stated "we are short staffed"I informed her of my car situation and that I would need to get a loaner before they closed for the weekendShe said there were no loaners, I explained how this was a MAJOR perk from my salesman when purchasing this BMW and that I would be able to get a loaner even with a simple oil change.*** said I would get their dealership rate of $per day for an enterprise carAs a customer, why would I be asked to pay for a car when clearly this was considered such a perk when I was deciding to purchase a BMW.*** was not ocncerned for me as a customer, she was more concerned with ge
We were told the vehicle we purchased was previously certified and had a maintenance plan that would be transferred to usIt was not
We purchased a BMW 528i (VIN# DYXXXXX) in 5/from BMW of Monrovia as a previously certified vehicle with pre-paid maintenanceThe sales agent as well as the manager both confirmed the car was certified with a full maintenance plan and that would be transferred to us
Additionally, we were provided an independent Car Fax report stating the car was a "BMW Certified Pre-owned vehicle" and were required to sign it is as confirmation the car was being represented as a "BMW certified pre-owned vehicle" that according BMW's website carries a warranty up to years or 100k miles
We recently confirmed the certified warranty was not transferred to us which has significantly diminished the car's value and was the main selling point for us purchasing the car in the first place
The dealerships sales people knowingly represented the car as a pr
Defective windshield cracked during how weather, but dealer is not providing any details for denial of replacement
VIN# ***
On 11/16/I visited *** for some routine service and a complaint that my windshield cracked during hot weather Prior to coming into the dealer with this issue, I have visited top rated glass shops in the area and they both confirmed that there is no damage on the glass and its defective
My service advisor was Jorge
Immediately after my request, without any insoection he said that they can just provide a quote for out of pocket repair I told him that its defective and I want it to be inspected by shop foreman Jorge noted that on the work order When I waas notified via a text message that my car is ready I asked regarding a windshield and Jorge just said that "It will not be replaced at this time" without any further details When I picked up my car and reviewed the work invoice it said "Foreman will not sign
Worse customer service where nothing is their fault and complacency with being inefficient is norm
Let me preface this with my background I have been a client of BH BMW since 08/2000, since I was years old I have purchased, in cash, cars in the years with the dealership I stay with this dealership primarily because of my sales guy Charles and the Service employees that I consider as family, including my service advisor Dung I cannot tell you how this one man has kept me not only in the BMW family but has made me return to BH BMW every year since I met him So my history with BH BMW is long and familial, so me writing this message to you is because some of your employees, supervisors, are complacent with the horrible status quo Check the Revdex.com ratings and the yelp reviews out there for the dealership It shows gross incompetency and complacency because NOTHING has been done to remedy it My issue is as follows:
To make an appointment via the phone , it requires t
AFTER CANCELLING THE *** WARRANTY -- SIX WEEKS HAVE PASSED WITH NO REFUND -- MY CANCELATION LETTER WAS MAILED 9-( THE CONFIRMATION CANCELLING THE POLICY FROM *** WARRANTY WAS RECEIVED AUG 27,2018) --I WILL REVISIT THIS SITE WHEN I RECEIVE MY FULL REFUND !
I purchased my BMW vehicle on April 30, FROM MOMENTUM BMW WEST/A SONIC AUTOMOTIVE DEALERSHIPThe The BMW "Owner's Choice" contract was structured like a lease with a balloon payment that could be refinanced at the end of the 3-year term My wife and I are on the original TX State Registration/Title, which proves it was a PURCHASE - not a LEASEMy intention was always to keep the vehicle, so I had a few upgrades made at BMW WestDuring that time, BMW West FRAUDULENTLY/WITHOUT MY CONSENT RE-TITLED the vehicle in their nameUpon what I thought was a simple refinance (according to my original contract, BMW West RE-SOLD our own car to us, instead of refinancing at no more than a 5% interest increase Instead we were charged 15% (11points higher) because they aknew we were financially leveraged and brealized I wanted to keep the car That triggered charges for TX State Tax, Title, License, Doc & prep fees (which were never done), double warranty coverages we already hadWe were also aggressively sold several Warranties that were supposedly cancellable, but were not upon my requestThe total over charge resulted in more than $15,immediately out of our already stressed finances and much more over time The General Manager, Marie M [redacted] A [redacted] , inserted herself into the deal; which is quite unusualShe said it was to fast-track the paperworkShe didIt was so fast that we didn't realize that this was not a simple refinance, but a totally new purchase of my own vehicle The Salesperson, Michael J S [redacted] told me in person on March 12, that he 'had to put the car into inventory to get the payoff price he (mistakenly) quoted me." Tariq S [redacted] Finance MGR was there when that happenedFinance Director, Lourdes Y***, called me several timesWhen I finally picked up her call, she misstated several times that I was on a Lease, not a Purchase (The contract was titled and "OWNER'S CHOICE" if that is not clear enough.) I have proof that she clearly does not understand the contract she put forth I trusted BMW West to be honest and truly liked every person (so I thought) I met there They took advantage of my family at a vulnerable time financially and fraudulently sold my own car to me twiceABSOLUTELY FRAUDULENT
I purchased tire & wheel insurance when I bought my new carI decided to cancel it weeks after purchaseThe insurance supplier does not respond I bought a new BMW Xon 10/5/from [redacted] in [redacted] , SC [redacted] convinced me to add Sonic Automotive tire & wheel insurance for $1,since the tire & wheels are so expensive to replaceI did but decided soon after the purchase that the insurance was not worth the costSo I contacted [redacted] to find out how to get a refundI filled out a form [redacted] provided and sent it to Sonic Automotive on 10/18/Sonic replied that it will take up to weeks to get the refundIt's been over weeks nowI have contacted Sonic multiple times for an update on my refundAt first that said the refund is in progressNow they will not respond at all to calls or emailsI contacted [redacted] to get involved but according to them they can't get Sonic to call themI am concerned Sonic Automotive and/or [redacted] d
collected $1,more in sales tax than the amount paid to comptroller, did not honor the black Friday promotion,drove 610m between delivery and close
The dealer did not honor the black Friday promotional gift ($visa gift card and two days of performance center voucher) that were confirmed at close by manager in from of finance person, but they are now denyingFurther, till now they have wrong Vin number on warranty documents, still pointing fingers at different departments, but I still have wrong warrantyThe sales tax charged on closing documents is $1,more than the title documents received from DMVOn top of this, the dealership drove the car almost miles in one night between us signing the deal and closing next day, they did not even bother to inform usThe car when picked up, was dirty from inside, no mats, service engine soon light on, felt like I bought a used car from Craigs listThis car was sold by dealership as NEWDisturbingly poor customer service and va
I purchased my BMW vehicle on April 30, FROM MOMENTUM BMW WEST/A SONIC AUTOMOTIVE DEALERSHIPThe The BMW "Owner's Choice" contract was structured like a lease with a balloon payment that could be refinanced at the end of the 3-year term My wife and I are on the original TX State Registration/Title, which proves it was a PURCHASE - not a LEASEMy intention was always to keep the vehicle, so I had a few upgrades made at BMW WestDuring that time, BMW West FRAUDULENTLY/WITHOUT MY CONSENT RE-TITLED the vehicle in their nameUpon what I thought was a simple refinance (according to my original contract, BMW West RE-SOLD our own car to us, instead of refinancing at no more than a 5% interest increase Instead we were charged 15% (11points higher) because they aknew we were financially leveraged and brealized I wanted to keep the car That triggered charges for TX State Tax, Title, License, Doc & prep fees (which were never done), double warranty coverages we already hadWe were also aggressively sold several Warranties that were supposedly cancellable, but were not upon my requestThe total over charge resulted in more than $15,immediately out of our already stressed finances and much more over time The General Manager, Marie M*** A***, inserted herself into the deal; which is quite unusualShe said it was to fast-track the paperworkShe didIt was so fast that we didn't realize that this was not a simple refinance, but a totally new purchase of my own vehicle The Salesperson, Michael J S*** told me in person on March 12, that he 'had to put the car into inventory to get the payoff price he (mistakenly) quoted me." Tariq S*** Finance MGR was there when that happenedFinance Director, Lourdes Y***, called me several timesWhen I finally picked up her call, she misstated several times that I was on a Lease, not a Purchase (The contract was titled and "OWNER'S CHOICE" if that is not clear enough.) I have proof that she clearly does not understand the contract she put forth I trusted BMW West to be honest and truly liked every person (so I thought) I met there They took advantage of my family at a vulnerable time financially and fraudulently sold my own car to me twiceABSOLUTELY FRAUDULENT
They didn't let me test drive the car and didn't let me put baby car seats to see if they car for my family needs and I can not return my car back
I went to Walnut Creek Mercedes weeksAgo my wife test drive the car and we talk about numbers and went home after one week general manager of the company email me to call him so I talk to him we set up appointment to meet him as we went over there I had trade in which he promise.me more money for it when we went over there they said they never told me that and then I was with my family we were tired and they never let us test drive the car the one we bought we had car seats that they didn't let us check to see if it fit our needs so this car doesn't work for us when I contact general manager of the dealership very next day he told me that he isn't not going to return car back he can exchange the car but it's going to cost me dollar a month more I am only source of income in my family I cannot afford higher payment then what I hav
The dealer failed to do warranty work and claimed that I needed repairs which I did not also did not do promised repairs
I paid over 10,dollars to BMW Lon Beach at the time I was told all seals and gaskets were going to be replaced in In while car was still under warranty my head gasket blew I returned the car to the shop for repairs after getting my vehicle back I had other service issues that were under warranty which the dealer refused to perform for fraudulent reasons after getting the state B.A.Rinvolved they agreed to do the repairs, I will not take my car back to the dealer because I have lost all trust in them, I was told that I needed repairs to my windows which I did they have refused to give me a loner claiming that I did not return the loaner which is not true and the B.A.Ralso agreed that they do not believe that because the loaner was returned when my vehicle was ready per the loaner contract and no additional fees were chargedI also just found out t
I purchased tire & wheel insurance when I bought my new carI decided to cancel it weeks after purchaseThe insurance supplier does not respond
I bought a new BMW Xon 10/5/from *** in ***, SC*** convinced me to add Sonic Automotive tire & wheel insurance for $1,since the tire & wheels are so expensive to replaceI did but decided soon after the purchase that the insurance was not worth the costSo I contacted *** to find out how to get a refundI filled out a form *** provided and sent it to Sonic Automotive on 10/18/Sonic replied that it will take up to weeks to get the refundIt's been over weeks nowI have contacted Sonic multiple times for an update on my refundAt first that said the refund is in progressNow they will not respond at all to calls or emailsI contacted *** to get involved but according to them they can't get Sonic to call themI am concerned Sonic Automotive and/or *** d
BMW of CHATTANOOGA has failed at providing satisfactory customer service
7/21/@ 3pm my XXXX XXXI with only 26k miles suddently shut off in middle of busy roadcalled roadside asst who was able to disbatch tow but was hrs before one arrivedDuring this time I called bmw of chatt and after min and calling the dealership times for a service advisor,Bailey an advior stated "we are short staffed"I informed her of my car situation and that I would need to get a loaner before they closed for the weekendShe said there were no loaners, I explained how this was a MAJOR perk from my salesman when purchasing this BMW and that I would be able to get a loaner even with a simple oil change.*** said I would get their dealership rate of $per day for an enterprise carAs a customer, why would I be asked to pay for a car when clearly this was considered such a perk when I was deciding to purchase a BMW.*** was not ocncerned for me as a customer, she was more concerned with ge
We were told the vehicle we purchased was previously certified and had a maintenance plan that would be transferred to usIt was not
We purchased a BMW 528i (VIN# DYXXXXX) in 5/from BMW of Monrovia as a previously certified vehicle with pre-paid maintenanceThe sales agent as well as the manager both confirmed the car was certified with a full maintenance plan and that would be transferred to us
Additionally, we were provided an independent Car Fax report stating the car was a "BMW Certified Pre-owned vehicle" and were required to sign it is as confirmation the car was being represented as a "BMW certified pre-owned vehicle" that according BMW's website carries a warranty up to years or 100k miles
We recently confirmed the certified warranty was not transferred to us which has significantly diminished the car's value and was the main selling point for us purchasing the car in the first place
The dealerships sales people knowingly represented the car as a pr
Defective windshield cracked during how weather, but dealer is not providing any details for denial of replacement
VIN# ***
On 11/16/I visited *** for some routine service and a complaint that my windshield cracked during hot weather Prior to coming into the dealer with this issue, I have visited top rated glass shops in the area and they both confirmed that there is no damage on the glass and its defective
My service advisor was Jorge
Immediately after my request, without any insoection he said that they can just provide a quote for out of pocket repair I told him that its defective and I want it to be inspected by shop foreman Jorge noted that on the work order When I waas notified via a text message that my car is ready I asked regarding a windshield and Jorge just said that "It will not be replaced at this time" without any further details When I picked up my car and reviewed the work invoice it said "Foreman will not sign
Worse customer service where nothing is their fault and complacency with being inefficient is norm
Let me preface this with my background I have been a client of BH BMW since 08/2000, since I was years old I have purchased, in cash, cars in the years with the dealership I stay with this dealership primarily because of my sales guy Charles and the Service employees that I consider as family, including my service advisor Dung I cannot tell you how this one man has kept me not only in the BMW family but has made me return to BH BMW every year since I met him So my history with BH BMW is long and familial, so me writing this message to you is because some of your employees, supervisors, are complacent with the horrible status quo Check the Revdex.com ratings and the yelp reviews out there for the dealership It shows gross incompetency and complacency because NOTHING has been done to remedy it My issue is as follows:
To make an appointment via the phone , it requires t
AFTER CANCELLING THE *** WARRANTY -- SIX WEEKS HAVE PASSED WITH NO REFUND -- MY CANCELATION LETTER WAS MAILED 9-( THE CONFIRMATION CANCELLING THE POLICY FROM *** WARRANTY WAS RECEIVED AUG 27,2018) --I WILL REVISIT THIS SITE WHEN I RECEIVE MY FULL REFUND !