Cellular Plus

Please find attached Ms [redacted] 's appraisals which are being mailed via USPS Signature RequestedPlease feel free to contact us in writing if any further information or questions are requestedPlease note it is our policy to respond within thirty days Best Regards, Bow River

Tell us why here...This customer had excavation work done with our companyWe have an information flyer explaining all the things that could occur during excavation including not only your sidewalk may be damaged but in some cases the neighbors sidewalk gets disturbed as wellIn that case if the neighbor does not repair, you the customer are taking responsibiltyThe customer read & signed this information flyerAs far as the ***, We DID NOT HIT A GAS LINE, during the course of the job the workers smelled gas and NOTIFIED [redacted] as that is proper procedureThere was no break from our companyWe did nothing wrongWe smelled gas and notified ***.In the pictures you can see that the cement was cracked before we even started , and when we finished it was left in proper place and was not sunk downIf the cement sank it was because the customer had excavation work done and again that is mentioned in the information flyerWe did not do anything to customer cementThis customer had work done on 3-3-We were never contacted till 4/22/and I told her I would have my cement guy come out and look at it next week and give her an good price to fix her cement and I called her today with the price after my cement guy went out and she said she already had the work done Please review this and contact me for any further information

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the last pictures that were sent from this business proves my point that nothing was wrong with the sidewalk before they started their job and the sidewalk sunk in after they were finished The sidewalk showed no signs of being uneven, no gaps or anything of that nature Pictures don't lie, my neighbor had no reason to lie and the workers at [redacted] had no reason to lie or deal with the sidewalk Regards, [redacted]

Customer has been credited in full by Verizon for this purchase

Verizon is already taking care the problem caused by the employee.Thank for you attention to this matter, I will make sure of never go back to the Cellular plus again and already wrote a review about the store
Sincerely,
*** ***

This customer complaint has been reviewed and researched, and Cellular Plus will be issuing the customer a refund

We are confident that our employee did not cause any damage to the customers phone, so if customer is unwilling to accept the generous offer from Verizon, then there is nothing more that we can do

Verizon offer me that I should pay $for the I durante deductible, and they would credit it in my accountI did not have that any t, and I don't think It is fair I pay for a damage cause by the employeeI am saying the truth, when I took my device to get a screen protector, my device was new, not scratched The employee did that, and because the camera can't show the exactly moment that he did, they are refusing take responsibility What is a shame, because they should care about their customer.I will take this for the court, because I am saying the truth and now I have a scratched device and that whole thing is affecting my emotional.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Please see the attached pictures taken at the jobsite just before the guys left the jobsiteThere is no indication of our crew lifting a slabThere would be no reson or motive to do soThe ditch was properly backfilledYou can CLEARLY see in the picture that there is NOT a void under the slabThis picture speaks for itself and disputes the claims made against our company. As far as the gas - our crew did not know where any leak wasThey smelled a gas smell & followed procedure by notifying *** came out and replaced several services on the block after getting onsiteThey were original services to the homes. We only excavated in the area show in the picturesThere were multiple leaks at several other neighbors housesIt is not possible for our crew to disturb or cause a leak in an area where we are not working close toIt is unfair to blame us for these leaks simply because we were there . I left a message for customer todayI want to just explain this to customer and try to help her realize this was not our fault

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

WE came out to do excavation work at this addressWe have pictures during the excavation work of work being done and water line was not disturbedCustomer called a few days later and said they had low water pressureWe came out and diagnosed that the water line needed to be replacedWe spoke
with customer and explained to him that he needed to get this doneCustomer was insisting that we broke line when in fact we did not and have the pictures to proveAs stated in our information flyer that the customer signed that some of the underground pipes are very fragile and are hundreds of years old and sometimes when having excavation work done a pipe may Dana H*** W***Office Manager

We have been in touch with customer since we put the heater inAnthony has spoke to her on multiple occasions and since this complaint the owner of the company personally went out and explained to her the warranty is right and the heater is right size for her buildingCustomer has a signed letter
guaranteeing her warranty and is happy. Any questions or concerns please let me know.Thanks so much, Dana

We have reviewed this customers complaint, and based on the video evidence and interviews with store personnel, we have determined to the best of our ability that our store employee was not at fault and did not cause the damage to the customers phone that she is claiming. This customer complaint was...

also escalated to Verizon, and Verizon made a good faith effort to offer this customer a $0 cost replacement that the customer refused. Cellular Plus will not be replacing the customers phone. Regards

We have attempted to contact the customer on this so that we can issue the refund. Another attempt to reach the customer will be made today.

Customer has been credited in full by Verizon for this purchase.

To whom this may concern I've spoken to the business and they offered to install a sink if I purchased one, that's not satisfactory to me given the fact I already gave them $300.00 hundred dollars to fix it in the beginning. Why should Ipurchase a sink when they damaged the first one I much rather have my money refunded I can get someone else toinstall it. And not do business with them anymore.

Tell us why here...This customer had excavation work done with our company. We have an information flyer explaining all the things that could occur during excavation including not only your sidewalk may be damaged but in some cases the neighbors sidewalk gets disturbed as well. In that case if the...

neighbor does not repair, you the customer are taking responsibilty. The customer read & signed this information flyer. As far as the [redacted], We DID NOT HIT A GAS LINE, during the course of the job the workers smelled gas and NOTIFIED [redacted] as that is proper procedure. There was no break from our company. We did nothing wrong. We smelled gas and notified [redacted].In the pictures you can see that the cement was cracked before we even started , and when we finished it was left in proper place and was not sunk down. If the cement sank it was because the customer had excavation work done and again that is mentioned in the information flyer. We did not do anything to customer cement. This customer had work done on 3-3-16. We were never contacted till 4/22/2016 and I told her I would have my cement guy come out and look at it next week and give her an good price to fix her cement and I called her today with the price after my cement guy went out and she said she already had the work done  Please review this and contact me for any further information.

I apologize for the delay with cement, but I know everything has been completed as of this week. In some cases depending on weather the cement job does get delayed. As far as not responding I do have notes in system of correspondence between you and the office. I'm sorry if you feel you did not have...

a faster response but in the future if you need anything please ask for me Dana  as I am the office manager. Yes, you paid for your plumbing work but that is how our contract is stated that you pay in full for the completed plumbing work and the cement will follow. Please let me know if you have any further questions or concerns. I hope this has resolved the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However it took us contacting the Revdex.com for this issue to be resolved.
Regards,
[redacted]