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Cellular Repair

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Cellular Repair Reviews (1)

Review: I went into "Cellular repair" inside HD party supply on Stockton blvd in hopes to get my iPhone LCD screen fixed. Keep in mind I always go to them to fix phones and have referred family members to them. After explaining what happened to the guy who fixes phones, I closed a deal with him for $100.00. After him fixing my phone, I payed him and left with what appeared to be a fixed screen.

2 days after the fixed screen, I am talking on the phone and when I get off the phone, I see my screen LCD is again broken. I don't know how this happened if I did not drop or hit it. I had just fixed it, so I was very careful. I went back and let them know what happened and they tell me they will fix it. I ask how many hours, they say 3. I agreed. I came back in 3 hours and my phone was the same and the guy tells me he cant fix it because it wasn't their fault and the owner prohibited him to fix it. He tells me to call the owner and I do and a lady answers. I explain what happened and she said she would give me a refund. I agreed and went inside to tell the guy in the store. He thought I was lying so he called the owner and again the owner said he was not going to help me or refund my money. I talked to the owner over the phone and eh said he could give me a discount and just fix it again. NO! I then go to another place to get my phone inspected and fixed because I knew something was wrong and SURELY I was right. The guy at the other shop told me I was missing several screws including the gold ones at the bottom, and my support for oled was gone . He typed this all up for me on a business receipt. I took pictures of my receipt at "cellular repair" as well. I need a refund because obviously my screen was never fixed and not only that, but they stole my parts. I did receive a $20 discount from them, but maybe that is why they stole my parts.Desired Settlement: I would like my $100.00 back. I spent $106.92 extra to get it inspected and fixed elsewhere. Not only that, I lost business opportunities and a day of work for trying to deal with their non-organized business style and lack of customer service. NOT FAIR.

Business

Response:

[redacted] went into our shop at first time to get her iphone 6 for glass repair we did our job and fix the screen she is happy, then second time [redacted] went in to our shop and she got her iphone 6 LCD is broken she is asking one of our technician to give her a discount so we give her a discount $20 off for the LCD replacement and also some of her inside lcd connector screw is been missing we notice her about that, third time [redacted] went into our shop and show our technician her iphone 6 screen got crack inside of the lcd and she is blame as our fault so one of our technician have hold her phone and quote her for 3 hours so our technician could contact the owner to solve the problem, but she can not wait so she call into our main office and talk with one of our representative, she told our representative that her iphone 6 screen is not crack and something wrong with screen and she want to get the refund or fix her different screen for free, our representative is accept to exchange for her a diffferent screen or refund her money. But our store have the POLICY (WE DO NOT COVER ANY DROP, CRACK OR WATER DAMAGE). once our technician could reach the owner and the conclusion is her LCD is crack and WE CAN NOT COVER ANY TYPE OF CRACK!!!She also told our technician that they don't explain to her about the Policy, we have our Policy print right on the receipt and she don't read or she don't understand we don't know.

Consumer

Response:

I am rejecting this response because: I came back not even a week later and they were not able to help me. I did nothing to cause my screen to go bad and all of my parts were missing. I want my refund.

Business

Response:

We do offer the refund as long as you bring OUR SCREEN with OUR STAMP on the screen back to us and we will inspect the screen if is our screen we will fully refund for you. Reminder when you bring screen back and the screen can not be crack out side of the glass or inside of the LCD we will fully refund to you. Please understand

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Description: Electronic Equipment & Suppliers - Service & Repair, Cellular Telephone Service & Supplies

Address: 4430 Maple Ave Ste 100, Dallas, Texas, United States, 75219

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cellularrepairplano.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Cellular Repair, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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