Complaint # [redacted] Client first visit occurred on 3-19-@ 12:pmA refund was issued on 3-25-Customer contacted the corporate office and left message on Monday and Tuesday (3-23/3-24) The situation with the client was forwarded back to the salon manager on the afternoon of 3- She left a message for the client and he returned her call later that afternoon He was dissatisfied with the price of his package and the full price of his tanning package ($82.45) was refunded to client on 3-25-to the original form of payment (credit card transaction)The package the client was referring to in his complaint was a tanning membership which was a reoccurring EFT draft program and required a minimum commitment of month’s to joinHe said he was not interested in continuing to tan once he returned from his vacation The client was very courteous and may have misunderstood because his colleague that came with him, also in uniform, was acting unprofessional by making discriminatory remarks about homosexuality and the prices of our packagesThank you for your attention to this matter and if any further follow up is necessary please do not hesitate to contact me: [redacted] Area ManagerCelsius Tannery###-###-####
Complaint # [redacted]Client first visit occurred on 3-19-2015 @ 12:11 pmA refund was issued on 3-25-2015. Customer contacted the corporate office and left message on Monday and Tuesday (3-23/3-24). The situation with the client was forwarded back to the salon...
manager on the afternoon of 3-24. She left a message for the client and he returned her call later that afternoon. He was dissatisfied with the price of his package and the full price of his tanning package ($82.45) was refunded to client on 3-25-2015 to the original form of payment (credit card transaction). The package the client was referring to in his complaint was a tanning membership which was a reoccurring EFT draft program and required a minimum commitment of 3 month’s to join. He said he was not interested in continuing to tan once he returned from his vacation. The client was very courteous and may have misunderstood because his colleague that came with him, also in uniform, was acting unprofessional by making discriminatory remarks about homosexuality and the prices of our packages. Thank you for your attention to this matter and if any further follow up is necessary please do not hesitate to contact me:[redacted]Area ManagerCelsius Tannery###-###-####
Complaint # [redacted] Client first visit occurred on 3-19-@ 12:pmA refund was issued on 3-25-Customer contacted the corporate office and left message on Monday and Tuesday (3-23/3-24) The situation with the client was forwarded back to the salon manager on the afternoon of 3- She left a message for the client and he returned her call later that afternoon He was dissatisfied with the price of his package and the full price of his tanning package ($82.45) was refunded to client on 3-25-to the original form of payment (credit card transaction)The package the client was referring to in his complaint was a tanning membership which was a reoccurring EFT draft program and required a minimum commitment of month’s to joinHe said he was not interested in continuing to tan once he returned from his vacation The client was very courteous and may have misunderstood because his colleague that came with him, also in uniform, was acting unprofessional by making discriminatory remarks about homosexuality and the prices of our packagesThank you for your attention to this matter and if any further follow up is necessary please do not hesitate to contact me: [redacted] Area ManagerCelsius Tannery###-###-####
Complaint # [redacted]Client first visit occurred on 3-19-2015 @ 12:11 pmA refund was issued on 3-25-2015. Customer contacted the corporate office and left message on Monday and Tuesday (3-23/3-24). The situation with the client was forwarded back to the salon...
manager on the afternoon of 3-24. She left a message for the client and he returned her call later that afternoon. He was dissatisfied with the price of his package and the full price of his tanning package ($82.45) was refunded to client on 3-25-2015 to the original form of payment (credit card transaction). The package the client was referring to in his complaint was a tanning membership which was a reoccurring EFT draft program and required a minimum commitment of 3 month’s to join. He said he was not interested in continuing to tan once he returned from his vacation. The client was very courteous and may have misunderstood because his colleague that came with him, also in uniform, was acting unprofessional by making discriminatory remarks about homosexuality and the prices of our packages. Thank you for your attention to this matter and if any further follow up is necessary please do not hesitate to contact me:[redacted]Area ManagerCelsius Tannery###-###-####