Cemstone Products Company

Complaint: [redacted] I am rejecting this response because:On June 5th (Friday) morning I was walking to the [redacted] store in Monmouth Junction, New JerseyThis store is very close to, and in the same shopping mall as Milano CleanersTwo men were standing outside in front of a closed store which is adjacent to Milano CleanersOne of them was apparently the owner of Milano Cleaners because he seemed to recognize me and asked if I was the person who complained to the Revdex.comBecause my distance eyesight is not sharp anymore, I did not immediately recognize this man the owner of Milano cleanersSo I simply acknowledged, “yes”His response was to immediately scream out loudly enough for anyone around to hear that I was a “ [redacted] ***”His attitude was clearly meant to be verbally threateningThis was obviously extremely upsetting and totally uncalled for response to hear from the owner of any business in the South Brunswick mallIf I was the liar I was being called, why would I have acknowledged my complaint to the Revdex.com? I had used Milano cleaners several times on the pastMilano Cleaners seems to have a policy of not putting the price for cleaning on the receipt you receiveAlso, there are no prices posted anywhere in the front of the store where clothes are dropped offIn the past I assumed they were being honest and charging what I was quoted when I brought my clothing for cleaningThe problem is that Milano’s pricing method leaves a lot of room for errors (unintentional or otherwise), such as I experiencedGiven my overall experience, and the owner’s totally uncalled for response to my complaint, I personally feel that Milano’s should be given an “F” rating by the Better businessA reputable business or business owner would never have behaved that wayI think I deserve a sincere apology from Milano CleanersRespectfully, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/06/25) */ ***Corresponding document attached Re: Case ID # [redacted] Dear [redacted] , [redacted] , the concrete contractor who placed the concrete, gave M/M [redacted] the option to have granite or gravel as the coarse aggregate fraction of the concrete mixSierra explained to M/M [redacted] that gravels have the potential to produce rock pops at the surface of the concrete and granite has the potential to exhibit mortar flaking on the surfaceM/M [redacted] chose to use granite as the coarse aggregate fraction of the mix Cemstone Products Company has investigated the complaint for the above referenced case IDThe issue the driveway is experiencing is scaling and mortar flakingWe feel very strongly that these issues are not related to the quality of the concrete but more likely can be attributed to but not limited to improper curing of the concrete or the environment the concrete was subjected to after it was placed There needs to be extra precautions taken for exterior concrete placed in our region after September 30thExterior concrete in our region needs to have psi before it goes through its first freeze/thaw cycle and 3,500psi before it goes through multiple freeze/thaw cyclesThis driveway was placed on October 13thThere were multiple freeze thaw cycles within the first days of placementIt's possible that the date of placement may have contributed to the issue as the concrete may not have reached 3,500psi before it experienced multiple freeze/thaw cycles I have attached the "Concrete in Practice" brochure from the National Ready Mix Concrete Association that explains what scaling is and why concrete surfaces scaleWe feel the brochure helps support our claim that that the driveway issues are not related to the quality of the concrete as delivered by Cemstone Products Company If you have any further questions please feel free to contact me Respectfully, Mike [redacted] Account Representative Cemstone Products Company Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are errors of fact in Cemstone's responseMost notably, the date of installation, which was not October but June/JulySecondly, Matt of [redacted] , explained to us that granite resisted popping better than gravelWe don't know where the company obtained this informationDid they discuss it with Matt? To our knowledge, care taken by both the contractor and ourselves to assure proper curing was more than adequateFinally, as far as we know, NO ONE from Cemstone has ever been out to look at our driveway Final Business Response / [redacted] (4000, 11, 2015/07/08) */ See attached letter

Customer brought in a down coat for cleaningHe went on our website and saw a price for a suit is He assumed his coat would be cheaper because it was one piece not twoHe lied to you and me by saying he was "quoted" another price This is falseThe price had never changedI have all
documentation from the day he brought the coat in to verify this

Complaint: ***
I am rejecting this response because:On June 5th (Friday) morning I was walking to the *** *** store in Monmouth Junction, New JerseyThis store is very close to, and in the same shopping mall as Milano CleanersTwo men were standing outside in front of a closed store which is adjacent to Milano CleanersOne of them was apparently the owner of Milano Cleaners because he seemed to recognize me and asked if I was the person who complained to the Revdex.comBecause my distance eyesight is not sharp anymore, I did not immediately recognize this man the owner of Milano cleanersSo I simply acknowledged, “yes”His response was to immediately scream out loudly enough for anyone around to hear that I was a “*** *** ***”His attitude was clearly meant to be verbally threateningThis was obviously extremely upsetting and totally uncalled for response to hear from the owner of any business in the South Brunswick mallIf I was the liar I was being called, why would I have acknowledged my complaint to the Revdex.com? I had used Milano cleaners several times on the pastMilano Cleaners seems to have a policy of not putting the price for cleaning on the receipt you receiveAlso, there are no prices posted anywhere in the front of the store where clothes are dropped offIn the past I assumed they were being honest and charging what I was quoted when I brought my clothing for cleaningThe problem is that Milano’s pricing method leaves a lot of room for errors (unintentional or otherwise), such as I experiencedGiven my overall experience, and the owner’s totally uncalled for response to my complaint, I personally feel that Milano’s should be given an “F” rating by the Better businessA reputable business or business owner would never have behaved that wayI think I deserve a sincere apology from Milano CleanersRespectfully,*** *** ***

Initial Business Response /* (1000, 5, 2015/06/16) */
Customer requested that we cross the curbline and drive into his back yard with our large truckPrior to doing so we requested that he sign our damage release (Attached) waiving us of liability for damage due to their request for us to an area
where property damage is possibly going to occurContrary to the customers statement our driver states that he was under direction of the customers crew at the time the damage occurred(driver narrative attached
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not given anything to sign until I asked for the paper workThe truck was already positioned for the first pourI will be writing to the CEO and the vice president of CemstoneThanks Revdex.com I appreciate your intervention

Complaint: ***
I am rejecting this response because:On June 5th (Friday) morning I was walking to the *** *** store in Monmouth Junction, New JerseyThis store is very close to, and in the same shopping mall as Milano CleanersTwo men were standing outside in front of a closed store which is adjacent to Milano CleanersOne of them was apparently the owner of Milano Cleaners because he seemed to recognize me and asked if I was the person who complained to the Revdex.comBecause my distance eyesight is not sharp anymore, I did not immediately recognize this man the owner of Milano cleanersSo I simply acknowledged, “yes”His response was to immediately scream out loudly enough for anyone around to hear that I was a “*** *** ***”His attitude was clearly meant to be verbally threateningThis was obviously extremely upsetting and totally uncalled for response to hear from the owner of any business in the South Brunswick mallIf I was the liar I was being called, why would I have acknowledged my complaint to the Revdex.com? I had used Milano cleaners several times on the pastMilano Cleaners seems to have a policy of not putting the price for cleaning on the receipt you receiveAlso, there are no prices posted anywhere in the front of the store where clothes are dropped offIn the past I assumed they were being honest and charging what I was quoted when I brought my clothing for cleaningThe problem is that Milano’s pricing method leaves a lot of room for errors (unintentional or otherwise), such as I experiencedGiven my overall experience, and the owner’s totally uncalled for response to my complaint, I personally feel that Milano’s should be given an “F” rating by the Better businessA reputable business or business owner would never have behaved that wayI think I deserve a sincere apology from Milano CleanersRespectfully,*** *** ***

Customer brought in a down coat for cleaning. He went on our website and saw a price for a suit is 13. He assumed his coat would be cheaper because it was one piece not two. He lied to you and me by saying he was "quoted" another price This is false. The price had never changed. I have all...

documentation from the day he brought the coat in to verify this

Initial Business Response /* (1000, 7, 2015/06/25) */
[redacted]Corresponding document attached.
Re: Case ID #[redacted]
Dear [redacted],
[redacted], the concrete contractor who placed the concrete, gave M/M [redacted] the option to have granite or gravel as the coarse aggregate fraction of the...

concrete mix. Sierra explained to M/M [redacted] that gravels have the potential to produce rock pops at the surface of the concrete and granite has the potential to exhibit mortar flaking on the surface. M/M [redacted] chose to use granite as the coarse aggregate fraction of the mix.
Cemstone Products Company has investigated the complaint for the above referenced case ID. The issue the driveway is experiencing is scaling and mortar flaking. We feel very strongly that these issues are not related to the quality of the concrete but more likely can be attributed to but not limited to improper curing of the concrete or the environment the concrete was subjected to after it was placed.
There needs to be extra precautions taken for exterior concrete placed in our region after September 30th. Exterior concrete in our region needs to have 500 psi before it goes through its first freeze/thaw cycle and 3,500psi before it goes through multiple freeze/thaw cycles. This driveway was placed on October 13th. There were multiple freeze thaw cycles within the first 28 days of placement. It's possible that the date of placement may have contributed to the issue as the concrete may not have reached 3,500psi before it experienced multiple freeze/thaw cycles
I have attached the "Concrete in Practice" brochure from the National Ready Mix Concrete Association that explains what scaling is and why concrete surfaces scale. We feel the brochure helps support our claim that that the driveway issues are not related to the quality of the concrete as delivered by Cemstone Products Company.
If you have any further questions please feel free to contact me.
Respectfully,
Mike [redacted]
Account Representative
Cemstone Products Company
Initial Consumer Rebuttal /* (3000, 9, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are errors of fact in Cemstone's response. Most notably, the date of installation, which was not October but June/July. Secondly, Matt of [redacted], explained to us that granite resisted popping better than gravel. We don't know where the company obtained this information. Did they discuss it with Matt? To our knowledge, care taken by both the contractor and ourselves to assure proper curing was more than adequate. Finally, as far as we know, NO ONE from Cemstone has ever been out to look at our driveway.
Final Business Response /* (4000, 11, 2015/07/08) */
See attached letter.