Cen Com Inc

Complaint: ***
I am rejecting this response because: This is silly We are going around in circles Once again here are the facts: 1) My alarm panel works2) My alarm panel did not work with the equipment provided even after SEVERAL troubleshooting attempts.3) I have been refunded NO MONEY I it not my responsibility to obtain a phone line to troubleshoot the cellular device I rented from Alarm Services I selected them for this technology because at that time I did not plan to have a phone line Communication was NEVER established due to their equipment not working with my panel Their bait and switch plan, is also not my problem The technology I hired them to provide DID NOT WORK with my panel We tried several times to get it to work and were unable to do so.The argument that I haven't received any refund because I want a full refund is also silly
Sincerely,
*** ***

The consumers statement that he fears for his daughter due to us having some random information on her is ridiculous and goes towards the type of manipulative person we are dealing with here. The consumer was offered a choice in our last response to reverse the credit on file for future use and to receive a partial refund instead if he went back online to www.cancelmyalarm.com to restart a cancellation. His response was that he tried that already but we refused cancel his alarm for him when in fact, we stated that we circumvented the cancellation process for the consumer previously as a courtesy, and that's why when he tried to cancel the account through the cancellation department he was told he could not cancel an account that was already cancelled! But if the consumer wishes to go back AGAIN within the next BUSINESS DAYS, we have reopened the account on a TEMPORARY basis to allow him to cancel the account through www.cancelmyalarm.com to receive a PARTIAL and FINAL refund instead of the REUSEABLE CREDITThis option is provided under the condition that the consumer does not then begin a campaign of complaints on the deductions taken from the initial payment. Additionally, if the consumer does not use this option within the next business days, the partial refund option will be closed

The consumer had alarm monitoring services using a leased alarm transmitter since February of 2015. Payments were charged on a monthly basis to the consumers credit card, not by direct billing. The amount was for $and not for $for the lease of the equipment and monitoring
services. On February 15th, of the payment for upcoming March services was declined by the consumers credit card and notice was immediately sent to the consumers email of record placing them on notice of the declined payment status. During the remaining days of the month the consumer was notified several more times by email and phone call to contact accounting to update the credit card on file to prevent service interruption. We attempted to collect for services for the month of April and May with no success other than the consumer stating that she was changing banks and would update payment source shortly. Finally, after the account was in excess of days past due, on May 19th of we had no option but to close the account and forward the account to collections for the past due services as well as days future services as per the contract terms and the missing non-returned equipment MrH*** from our legal department then received a phone call from the consumer wanting to make payment on the account to continue services. It took almost weeks for them to contact the consumer and when they did, they consumer denied that she was the person answering the phone at first. She apparently had been screening calls from creditors and elected to speak up at the last moment. She was told that the past due balance was $to STOP the collection action, but to continue the monitoring services she would need to pay for future monitoring services quarterly in advance, which would be $for the month of June, July & August. At that point, she became irate and stated she would not agree to those terms. When the consumer asked where to return the equipment to have the account credited, MrH*** stated it was beyond the 30-day return option and without the settlement payment there was no agreement to accept any equipment back and it would remain as an outstanding debt in collections for both the services and equipment. The consumer became outraged, began swearing and MrH*** disconnected the line At this point, under the fair debt collection act, we can no longer respond to this matter. The consumer must deal with the collection agency directly

Gentlemen,The consumer was well aware that the promotional offer that switched his purchase of a cellular transmitter for $to a free transmitter for no consideration from him was provided under our Terms & Conditions as follows:
LEASED EQUIPMENT: Regardless of what services or
equipment is ordered by Subscriber from Contractor, including any new system, replacement equipment, detection sensors, optional equipment, digital diverters, I.PDevices, GSM, Radio, Cellular transmitters or any other devices sent to Consumer for the purpose of this agreement are considered fully leased equipment from Contractor, regardless of any initial or sfees that may be charged and will always remain Contractors property to be returned to Contractor upon completion of services.The equipment provided has no commercial value to the consumer and could not be used with any other alarm monitoring service. When the consumer was given the device free of charge, it was with the understanding that it would be returned upon completion of service. In addition to the consumer not returning the equipment in a timely manner, when they did, they returned it damaged with the circuit board damaged and beyond repairThe amount charged for the equipment returned damaged was $
The consumer also failed to make payments for the ongoing monitoring services and the final days of service as per the Terms & Conditions of the contract they entered into for a total amount of $
In an effort to resolve this issue, we have elected to waive the $for the damaged cellular transmitter under the condition that the consumer pay the final $balance for services rendered
The consumer will be reissued an invoice for the remaining balance of $which must be paid within business days. Failure to do so will place the account back into default and the $will once again be added to the account as well as any collection fees as per our Terms & Conditions

THE CONSUMER VOIDED THE DAY CANCELLATION OFFER WHEN THEY UPGRADED THEIR ALARM SERVICES. THEN THEY FAILED TO RETURN THE EQUIPMENR FOR ALMOST MONTHS AFTER CANCELLATION, VOIDING THE DAY REFUND OFFER A 2ND TIME
READ OOUR PREVIOUS REPOSNSE
The consumer ordered monitoring of their alarm system over the internet. Then the consumer changed their order for monitoring by cellular. Once they changed their original order the day return option was no longer available as per the contract terms. The consumer then changed their minds once again and then cancelled but failed to return all the equipment for over months

Complaint: ***I am rejecting this response because:I was still asked to pay for a service I did not receive. They claim that my alarm system failed to work, the company who installed my alarm system said that their refurbished transmitter is what caused the alarm system to fail. They continue to not accept any responsibility and still want me to pay $for a service that I never received from them. They also failed to acknowledge that the owner hung up on me two times and their terrible customer service. I would never have purchased their monitoring service if I would have known that my alarm system would fail. They assured me that they would be able to monitor my system with my current alarm system. The alarm system was only years old, we used it on a daily basis and never had a problem one hour after installing the transmitter. Sincerely,*** ***

The consumer ordered monitoring of their alarm system over the internet. Then the consumer changed their order for monitoring by cellular. Once they changed their original order the day return option was no longer available as per the contract terms. The consumer then
changed their minds once again and then cancelled but failed to return all the equipment for over months
The consumer was offered a refund of the fees charged after deductions as follows:
$non-refundable central station sfee
$non-refundable S&H of internet transmitter
$non-refundable shipping of wireless adapter
$charge for non-returned wireless adapter
$refurbish & recertify internet transmitter upon return (Technically there was to be no refund because the transmitter was not returned within day requirement.)
$(4) Months at month to month rate of $due to delayed return of equipment
$restock cellular transmitter after order(includes already provided programming & AT&T activation fee.)I THEREFORE AGREE TO A ONE-TIME REFUND FOR THESE PREVIOUSLY PAID INVOICES IN THE TOTAL AMOUNT OF: $ * $
The consumer elected to do a chargeback instead of the refund causing the account to be sent to collections where it will remain until paid

Mr*** ** ordered do it yourself alarm monitoring services on 06/01/with a day cancellation guarantee.
We shipped the Consumer leased alarm equipment for them to self install for the alarm monitoring to begin.
The Consumer had days to either start the service or cancel
the service and return the equipment for a full refund
The consumer failed to cancel services or return our leased equipment within the day time frame set forth in our refund agreement
More then days later, the Consumer had his credit card company perform a charge back without notification to us and still had our leased equipment in their possession
The consumer was warned for several months to either return the leased equipment or the account would be sent to collections
The account was finally sent to the credit bureaus after no response
To date we STILL have not received any payments or return of our leased equipment

Dear Revdex.com,
I do not want this complaint to be closedThe issue has not been resolvedSo far the company and I have only rehearsed the same arguments that have already been expressedThis business is using unfair practices by baiting people to sign up for services that are not provided or are intermittently provided for long periods of timeThen when the consumer has forgotten about them (after years of no contact) they try to collect on an exorbitant bill for services that were never rendered following the initial term
I desire the business change these unfair practices so other consumers are not placed in the same untenable situation as I am in and I desire this business to leave me alone
Please continue this complaint to its conclusion
Thanks!
*** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** ***

Complaint: ***I am rejecting this response because:You are wrong with your facts, we will now let the Attorney Generals office handle
Sincerely,*** ***

Complaint: ***I am rejecting this response because: On Monday, September 21st I phoned the company to inquire about the billing since I noticed the discrepancy; i.eequipment charges vsservice charges I was informed that the bill required a supervisor because it was too old to review I received a follow up call on the same day acknowledging the equipment was in fact returned and received March This was after informing the representative I sent it via the *** and had tracking information to prove it because I also requested it was signed for The same day (Sept 21st) I also received an invoice via my email address from the company which resulted in a ZERO balance after acknowledging the equipment was received I have attached the invoices I am unsure what is going on with this company or their billing practices However, the equipment was returned and acknowledged by a representative of their company as received As a result, I received an invoice with no balance It appears we are both in agreement there is no monies due and therefore this company needs to cease with attempts to collect on a debt for equipment that is in their possession If there is a bill for the months of January - March, while the equipment was in my possession, then I would like an itemized bill that reflects billing for that period of time and proof of a signed contract where I agreed to pay that rate I have nothing in my records that reflect an agreement beyond year Sincerely,*** ***

The consumer was given plenty of time to resolve the outstanding balance starting back in January of
Several emails were sent in regards to the $outstanding balance PLUS the fees charged by our bank as the consumer performed a chargeback instead of allowing us to issue a refund
for the original $less the $
The $reported to the credit bureaus breakdowns as follows:
$original amount
$for non-auto billing fee as per contract
$chargeback fees charged to us from *** ***
$accounting processing fees
$minimum collection fees as per contract
If the consumer wishes to make payment for the services within days, we will waive the $collection fees leaving a balance of $
If the $is not received within days, the entire amount will become non-negotiable

Mr***,
Here is the exact language from your initial invoice which you have in fact forwarded back to us so you did receive:
A copy of the Terms & Conditions agreed to over the phone on this order can be viewed online at www.AlarmMonitoringServices.com / Terms & Conditions (tab)
INITIAL MONTHS CANCEL ANYTIME (DAY NOTICE REQUIRED) BASIC MONITORING SERVICE AT $PER MONTH PRE-PAID WITH A $PER MONTH REDUCTION DOWN TO $PER MONTH(Subscriber Savings is $42.00.)
ALARM MONITORING ORDER DISCLOSURE: You have ordered BASIC alarm monitoring services which does not include optional services such as automatic testing, openings, closings, UL or NFPA specialized fire monitoring services. If your account is determined to have any of these services, additional fees may apply. Your initial pre-paid plan ordered was at a promotional rate. At the end of your pre-paid promotional rate plan, your account will revert to our month to month monitoring plan at a higher rate that the promotional rate plan you started with. You may elect to leave the service on the month to month rate plan, cancel services with a day advance notice at www.CancelMyAlarm.com or pre-pay the monitoring service with reduced rates at www.RenewMyAlarm.com
If for any reason you do not agree with these terms, or any of our posted terms & conditions as agreed to when placing your order, which are also shown on our website under TERMS & CONDITIONS, you must IMMIDIATELY REPLY to this invoice requesting that this order be CANCELLED. If no cancellation is received within HOURS of it being SENT, it shall be considered agreed to in full.http://www.CancelMyAlarm.com
I am not certain what information that you are referring to being newWe directed you to the Terms and Conditions (which you agreed to) as well as we provided some of the key provisions of our service terms on the invoice
There is no new information that was not disclosed at the time of service sign-upWe provided service as per our terms

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:
1. I still have the original invoice from A S Alarm Monitor in digital formatI searched through the invoice many times using my computer for the text “30” to find the “day cancellation” as stated in the letter and none came upThus, where do I find the text “day cancellation”? The only text I found at the line where the subscription charge of $71.40 was “INITIAL MONTHS CANCEL ANYTIME BASIC MONITORING SERVICE …”
2. Yes, I did receive a small packet from the companyIt contained a few pieces of cheap plastics like baby toysThe packet was returned to the company via US Mail upon the day I cancelled the service and I still have the receipt from the postal service
3. After contacting the technician to get help connecting to the service, I learned from the technician that it was not possible for me get connection due to a requirement of a phone outlet to be next to the alarm panelThis was never required by previous alarm monitor companies that I had hadI did not know what to doThen the company made an unauthorized charge to my credit card for an additional $When I called and asked, the operator offered no reason except that it would be refunded upon cancellation
4. It was hinted to me that this company was not legitimateThus, I cancelled immediately and returned the package via US mail the same day
5. I waited weeks and did not receive refunds ($for the subscription and $for the unauthorized charge)
6. I contacted Chase Bank and filed a disputeThe bank immediately gave me interim credits while it investigated
7. About two months later, I got a letter from the bank indicated that its investigation was complete and decided to reinstate a full refund of $plus any incurred interestIn the letter, it also stated that the merchant was given pay periods to respond during the investigation
8. A few weeks later, I got another similar letter from the bank for the credit of $
9. Sometimes later, I got an email from the merchant asked me to pay $citing that I violated a contract with themI never signed any contract with themThus, I refused to payI still have that email
10. After that I got a bill from a collection agency (Fidelity Information Corp) asking to pay an inflated amount of $1,(inflated up to times from the disputed amount $71.40)
11. I wrote to Fidelity Information Corp and explained what happened including copies of receipt, cancellation notice, and letters from the bankI got no response from the collection agency
12. Later I learned that I was reported to two credit bureau agencies for an unpaid amount of $from A.SAlarm Services
13. I have dealt with many contractors and services before, but never had I encountered a so dishonest business such as A S Alarm Services
14. All the evidence such as the invoice, cancellation notice, investigation letters from the bank, postal receipt, email from the merchant asking for $71.40, the bill of $1,from the collection agency can be submitted for review
Sincerely,***

The consumer ordered Basic alarm monitoring services with some leased equipment, including an IP camera. About a month after the service began, when we discovered that the consumers alarm panel was sending in optional services the consumer requested that we walk them through removing the
optional services from their alarm panel at no charge to save the $per month fee it would have cost to maintain. During the removal process with technical support over the phone, their alarm panel locked up and became non-functional for an unknown reason. The consumer told our technical support not to worry because she was having issues with the panel anyway and that she would resolve the issue. We offered to have her ship the panel to us to repair but she declined. Later she cancelled services and requested a full refund. We offered her a refund based on our day refund program and sent her a refund authorization form detailing a refund LESS $central station setup fee, $one month monitoring fee and $S&H fee for the leased equipment once she returned all the leased equipmentOnce we received the equipment back and notified her that we were issuing the agreed upon refund, she became unglued and said that she only agreed under duress and that she not only wanted all the money back but now wanted the $offer on our websiteWe explained that the $offer is for those panels we COULD NOT monitor and not those panels that the consumer REFUSED to allow us to monitor. The agreed upon refund was issued to her and she was notified that if she did attempt to perform a chargeback that the agreement she signed for the refund that she just received would charge her $per chargeback. This matter was closed by us in April of

The consumer ordered services with a year pre-payment. Upon completion of the months the consumers service agreement called for a month to month service plan until cancelled
The consumer moved out of their residence during the month initial term and failed to notify us or
cancel services
The service auto renewed after the moth term and was not paid for several months. The consumer was notified by email and never made payment nor did they return our leased equipment
The outstanding balance of $has been sent to collections

Once again, the customer has a 2G radio which will stop communicating in January due to the cellular carriers discontinuing their 2G serviceThis is COMPLETELY out of our controlThis is a reality for ALL alarm customers nationwide with 2G radios, and any other customers with other types of 2G devices
We did not sell or provide the customer the radio initiallyWe have simply monitored his system using the cellular communicator that he had in place
We have offered the customer several options to replace the 2G radio that we never sold to him
At this point, the customer has a few options:
1. Do nothingIf the customer does nothing, at some point after the end of the year, the alarm system will stop communicating as the cell carriers turn off the 2G network
2. Upgrade to 3GAny amount paid for the device would be usable to discount future month to month monitoring fees(So he would get credit for any moneys paid)
3. Downgrade to dimonitoringThis would require a tech appointment and a $tech fee
His real complaint should be with the cellular carriers as they are the ones in control of the situationWe are not a cellular carrier and the cellular device and service is not in our control

Customer was a dealer (*** *** ***) with the company
On May 1, we invoiced the dealer for their May service billing which came to $This is charged to the dealer’s credit card on the 16th of the month if payment is not received prior
On May 16, the
dealer requested that we cancel their dealer accountAs part of the cancellation process, the dealer states that they have removed their accounts or authorizes us to do so at a rate of $per accountPlease see the following language from the cancellation request:
(d) We have removed all data from ADM's system or they are instructed to do so at the rate of $per account still within their database
As the accounts had not been removed, we removed the accounts for them which is a $charge per account removedThe total number of accounts removed was for a total amount due of $for which we invoiced the dealer
On May 16, we charged the credit card on file for those open invoices (May service billing and account removal fee) as per our standard terms and conditionsThere is no service proration so the May service invoice was due in total
On June 1, we received notice from our credit card processor that the dealer had requested their credit card company to reverse both valid chargesAt this point, we sent them an invoice for the amounts owed ($& $215.50) along with a chargeback fee for each credit card reversal ($X 2) plus a collection fee
All that we have charged this dealer is for the May services (which had already been provided) and for the removal fee which is a part of the cancellationIf the dealer had simply removed the accounts themselves, there would have been no charge for thisAdditionally, we have now accrued additional collection and accounting fees with the credit card reversals
We expect the dealer to pay the amounts due plus the collection fees as per our standard dealer terms

Complaint: ***
I am rejecting this response because: I do not accept that I am being billed twice the agreed upon price for a service that I did not receive due to Alarm Services sending me equipment that was not compatible with my alarm system
Sincerely,
*** ***