Mr [redacted] was told by our office and the bell county public health district they he needed to appear in court the first time we were not aware that he had gotten a second notice which he choose to ignore yet again we never tell any customer to not appear in court and neither does the county this...
could have all been avoided if he would have just answered the summons we did turn our paperwork in all the other reports always get turned in I do apologies for the mess but this could have been avoided if it would have been my fault I would have paid but it is the homeowners responsibility to answer there summons Thanks
Complaint: [redacted]
I am rejecting this response because:First, I am not a tenant, I am the homeowner. I stuck with CEN TEX because of reputation and they had a history with the property. I bought the house in August of 2014. I wasn't told the trash pump was replaced a few months before, just that previous occupants had not been "gentle" with the Septic System. I have been trying my best to take care of this aged Septic System, but things happen. They did not answer their phones when I called them my phone records will say so. If they were on Christmas Vacation during that time they should have said so on the answering machine. As far as being an emergency, I would have thought that "Poo-Stew" Water fixing to over-flow my backyard was an emergency. They could have at least called my back and told me something, my anxiety isn't what it used to be. According to [redacted], my Home Warranty folks, they said they never received anything from CEN TEX. I had to call them and talk to, [redacted], E-Service Support Specialist/Process Improvement, send her a copy of the Work Invoice and she approved the work and reimbursed me most of the money. So the parts and pump was covered and I don't understand why CEN TEX wants to do business like this. They "blew me off", and all I'm looking for is for them to admit they where wrong for it and I am not looking for any money from them or anyone. I am just going to have to take my business elsewhere, because their Customer Service skills suck.
Regards,
[redacted]
first of all we were off dec.24th to the 26th of dec. we returned to the office on dec 27th which we did return the call and went out to the resident on Dec 27th we have contacted [redacted] and sent them the report via fax we informed the tenant that the insurance company does...
not cover there problem they would have to pay for it we deal with [redacted] on a regular basis our homeowners always pay us then [redacted] will reimburse them our company does not give credit to anyone anymore due to lack of people not paying us like they are suppose to we replaced a trash tank pump and alarm float we have had system since 2010 and they have only had to have the pump replaced 03-25-2014 they don't last forever we value all of our customers but our other line is for emergencies only that was not an emergency so we call back the next business day sorry its on Your Insurance company not our company we do answer the phone any time the homeowner calls thanks
Mr [redacted] was told by our office and the bell county public health district they he needed to appear in court the first time we were not aware that he had gotten a second notice which he choose to ignore yet again we never tell any customer to not appear in court and neither does the county this...
could have all been avoided if he would have just answered the summons we did turn our paperwork in all the other reports always get turned in I do apologies for the mess but this could have been avoided if it would have been my fault I would have paid but it is the homeowners responsibility to answer there summons Thanks
Complaint: [redacted]
I am rejecting this response because:First, I am not a tenant, I am the homeowner. I stuck with CEN TEX because of reputation and they had a history with the property. I bought the house in August of 2014. I wasn't told the trash pump was replaced a few months before, just that previous occupants had not been "gentle" with the Septic System. I have been trying my best to take care of this aged Septic System, but things happen. They did not answer their phones when I called them my phone records will say so. If they were on Christmas Vacation during that time they should have said so on the answering machine. As far as being an emergency, I would have thought that "Poo-Stew" Water fixing to over-flow my backyard was an emergency. They could have at least called my back and told me something, my anxiety isn't what it used to be. According to [redacted], my Home Warranty folks, they said they never received anything from CEN TEX. I had to call them and talk to, [redacted], E-Service Support Specialist/Process Improvement, send her a copy of the Work Invoice and she approved the work and reimbursed me most of the money. So the parts and pump was covered and I don't understand why CEN TEX wants to do business like this. They "blew me off", and all I'm looking for is for them to admit they where wrong for it and I am not looking for any money from them or anyone. I am just going to have to take my business elsewhere, because their Customer Service skills suck.
Regards,
[redacted]
first of all we were off dec.24th to the 26th of dec. we returned to the office on dec 27th which we did return the call and went out to the resident on Dec 27th we have contacted [redacted] and sent them the report via fax we informed the tenant that the insurance company does...
not cover there problem they would have to pay for it we deal with [redacted] on a regular basis our homeowners always pay us then [redacted] will reimburse them our company does not give credit to anyone anymore due to lack of people not paying us like they are suppose to we replaced a trash tank pump and alarm float we have had system since 2010 and they have only had to have the pump replaced 03-25-2014 they don't last forever we value all of our customers but our other line is for emergencies only that was not an emergency so we call back the next business day sorry its on Your Insurance company not our company we do answer the phone any time the homeowner calls thanks