Cencal Insurance Svc

[redacted] is welcome to return his unit at any time in the next weeks for a full refundHe will not do this of course, as he has had ample opportunity already, but he is welcome toHe is also welcome to visit our 20,ft warehouse and showroom at [redacted] in BrooklynAnyone reading this is welcome to visit as wellI hope that a reasonable reader of this, being a business person his or her self, understands that no matter how hard you try to do the right thing, there is always the possibility that a [redacted] will be out there trying to take advantage of youThis is the cost of doing business and we accept thatWe have taken every reasonable step, and even a few unreasonable one's trying to resolve things with ***After much effort and expense we have determined that [redacted] is not interested in help, is not interested in cooperation, and is not interested in returning anythingHe has apparently learned that by using phony online reviews and fraudulent credit card disputes, he can damage the reputations of other businesses and get things for freeTime will tell how that works out for [redacted] and [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]first of all the discount this person is talking about was because I had someone pick it up for me so they took the $delivery charge off so this is not a discount because they misled meThe guy knew exactly what he was doing so when I confronted him over the phone he threatened me telling me that if I went and told on them he said that maybe he should not let me take it even tho this was already paid forI had a health dept inspection and needed this machine to pass itPlus they would not have been able to deliver it to me until tuesday july [redacted] same day of the inspection because monday was july ***Bottom line they advertised and charged me for a 1/door unit and gave me a 1/door insteadI was pushed to take it because I needed it but in a very shady way, right after I fought with the guy on the phone and told him I would go to the better business beaureau he took the whole item off the websiteHe does make it sound like they were very nice and they were far from itThis was advertisement and they should stand behind their mistake 100% like the guy says he doesAll I want is $backI think is fair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are very much aware of *** *** and Inside Out DeliShe placed an order of pieces of restaurant equipment on August ** (paid on 9/**) and has voiced these complaints and others to many in out office, frequently invoking the Revdex.comAnticipating an unstable situation, this was escalated
internally and I went to great lengths in an effort to satisfy her; rushing orders out in separate shipments, offering to pay for her expenses, and even hiring a private trucker to travel miles from New York to Virginia and back, in order to pickup an item she wanted to returnOur final assessment was that there was probably nothing we could do to make *** happy, as solutions were not what she was afterI suspect that the process of writing and filing this very post was more satisfying to *** than anything we could have done. Allow me to address each of her points:*** says her equipment was “finally” received on 9/**, suggesting a long and period of time had elapsed In fact this order was paid on 9/**So this “long” period of time was actually weekFurthermore, this one week was the time it took to receive her final items, the majority of the order shipped on 9/** (New Penn Tracking:***), only days after the order had been paidOne refrigerator had an issue that ***’s refrigeration tech diagnosed as a loose wire and repairedThis is an issue that most likely happened from being knocked into during transit, uncrating, or while being moved into ***’s storeAs *** says we did offer to pay the tech’s service bill up to $250, but what she did not say is that we also told her that if the bill would be higher, just to have the tech call us for approval$was never an absolute limitIf the bill would be higher, all we asked for was a call from the tech. *** was not satisfied with any offer to pay for any service for her unit and so took the next step and offered to accept the used unit back, and to pay for a trucker to go get itThis unit had been uncrated and *** would not agree to re-box it so we had no way to ship it common carrier without it being damagedWe therefore hired a private driver to make the trip*** agreed to the return and the driver was dispatched within daysAs discussed we also sent the return agreement for her signatureTo be clear, on October *** we had a verbal agreement in place to take her unit back on Monday 10/**We immediately arranged for the driver to pickup her unit. Having heard from *** regularly for many weeks, she was suddenly unavailableThe agreement went unsigned and the driver reached her location on Monday 10/** but was unable to make contact with her in order to pickup her unitThis amounted to miles of driving, the cost of which we still paid to the driver for services renderedAt this time we assessed that ***’s unit was working well and that she had changed her mind with regards to the returnThis case was then closed internally.To reiterate, when *** felt week was too long of a time to receive her order, we split it into shipments at our cost, so that we could get the in stock items to her right awayWhen *** had a problem with a unit, we offered to replace any parts and pay for the serviceWhen *** insisted on returning her item instead, we immediately dispatched a truck, again at our cost, to go get it. Keli has a used refrigerator that she is states is not functioningPer policy this is not something that is returnable and must be handled through warrantyWe nevertheless took the step of not only allowing a return, but sending a driver at our cost to pick it upWhen the trucker we dispatched was unable to pick up the return, and when our emails and calls suddenly when unanswered, this very unique offer expiredWhen *** re-emerged, over a week later, asking for another truck to be dispatched, we made the decision to decline the requestWe are still perfectly willing to help her with any warranty claim but we cannot continue to make special exceptions for ***. With regards to her reference to “heated discussions” and “undescribeable” language, these are embellishments that I can’t specifically address except to say that *** was very well known within the office and all representatives were reminded to be polite and diplomatic at all times in order to avoid even the perception of escalationWe took *** very seriously

I'm surprised to be reading this letter and I believe there is fundamental misunderstanding at workThis customer purchased a Leader Pizza Prep Refrigerator Model ESPTThis is an NSF certified model, the current version of which has doorsLeader once made a version with doors but that
was discontinuedThe current model has doors and there is no door model being madeThe customer is correct that our photo showed the old modelThis was our mistakeBut this brought to our attention before the product was picked upThe moment this was brought to our attention we acknowledged the mistake and offered the customer a full refund or $offThe customer chose $discount and picked up the unitSo instead of $the customer paid $1740, plus tax(The total entered with her original post is incorrect) I'm not sure what we could do accept to apologize and offer the customer a refund or discountGiven the choice, the customer chose to take the discount and drive away with the unitNever was anyone forced to do anythingThe very idea is offensive to meThe customer was in full control and made a decision with all of the facts present I suspect the customer is mistaking the ESPTshe received for a PT60, which looks similar on the outside but has internal differences, allowing it to be NSF compliantThe PTis not NSF compliantThe customer is essentially asking to pay the price of the non NSF PTfor the NSF ESPT60, simply because they both have the same external door configurationWe stock regular PTand would have been more than happy to supply that instead of the ESPT they ordered, but they specifically rejected a non-NSF model and asked for the ESPT version, which is what they receivedWe cannot offer the non NSF price for an NSF unit, as the customer requests, as these are different models The outdated picture was certainly our fault and that has been correctedBut the customer has received exactly what she orderedShe was provided every opportunity to cancel it for a full refund before it was picked up, and still chose to move forward and pick up the unitWe offered a $break on the price a courtesy, and this was accepted by the customerI'm not sure how we could now, after the fact, add to the previously agreed upon discountParticularly given that the customer is asking for a discount equal to the the difference between the less expensive PTand the more expensive ESPT60, which it was the more expensive ESPTshe picked up I'm sorry that the buyer is disappointed and even more sorry that this wedge has been driven into what was a productive business relationship, but I feel we have acted professionally and ethically hereI am the owner and I can tell with certainty that under absolutely no circumstances would we ever want anyone to buy anything other than exactly what they wantThis is how we do business and I stand by it 100%

This order was shipped on 8/** via Fed Ex freightTracking number is ***The order was approved by the end user for production on July ** and entered production on July **The production time was weeks.We are sorry for the long lead time with our Custom built Wok RangesWok
lead times are currently weeks and this is accurately described on our websiteLead times will go up and down seasonallySpring and early summer is typically the longest as demand is highWe expect lead times to shorten to weeks by October but they may reach weeks in the spring.We do our best to provide realistic lead times to customers and if the lead time provided to you was inaccuracte that that is our faultIn any case, this Wok has shipped and we apologize for the difficultyIf there is anything we can do to make it up to you, please feel free to contact us by phone to discuss in more detail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Business did not address my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because The response from Kitchenall is not a true statement because I was not given a pick up date and my daughter was here in the building from 8:to 4:that day and no truck showed upagain I stated that I was out of town with no phone serviceIf I would have had a pick up date given to me as what was replied by Steve then I would have told him that my partner would be here and I wouldn't beThere was no response on having the Tech give him a call if the price was going to be higherand Absolutely the staff was very nice except the owner Steve..... I had to go get another unit because when I did call the first time and spoke with Victor he never called me back to let me know what to do so that is when I called the tech out and looked at it and again I was never told that the first bill would be paid forIt was the second time that the unit broke is when I was only told I would be reimbursed for 250.00.... I am paying on a loan for a unit that doesn't work... I would like to get it working so I can either use it or get my money back.... I see no resolution in Steves response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becaus Not looking to hold you hostage just looking for you to admit that you did falsely advertise the unit and did not delivered on what I bought!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]first of all the discount this person is talking about was because I had someone pick it up for me so they took the $50 delivery charge off so this is not a discount because they misled me. The guy knew exactly what he was doing so when I confronted him over the phone he threatened me telling me that if I went and told on them he said that maybe he should not let me take it even tho this was already paid for. I had a health dept inspection and needed this machine to pass it. Plus they would not have been able to deliver it to me until tuesday july [redacted] same day of the inspection because monday was july [redacted]. Bottom line they advertised and charged me for a 2 1/2 door unit and gave me a 1 1/2 door instead. I was pushed to take it because I needed it but in a very shady way, right after I fought with the guy on the phone and told him I would go to the better business beaureau he took the whole item off the website. He does make it sound like they were very nice and they were far from it. This was false advertisement and they should stand behind their mistake 100% like the guy says he does. All I want is $300 back. I think is fair.
  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As usually [redacted] does no wrong just read his response to my complaint and many others.   I am wasting my time while this buffoon responded with half truths and lies.  Not worth any more of my time.  Please close complaint as unresolved as he did not even attempt to resolve this issue.  This company does not even have a warehouse he works out of his basement and drop ships everything!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  That's a really nice explanation but the advertising says 2 to 3 weeks production time. that is misleading and should be changed. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  As I have stated prior I was never asked to speak with the electrician and prior stated I bought the used unit for $500.00 I do not have a receipt but I can send a picture of the used unit that I am using.  Yes I confirm that I have not used the new unit since Oct when the used unit was purchased... I will get a hold of the electrician to get a letter stating what his diagnosis was in writing.... And as far as disappearing I have no plans of having to leave town so if I am notified in a timely manner again as you stated I will make sure that I am in reach of my phone service....
Sincerely,
[redacted]

[redacted] is welcome to return his unit at any time in the next 2 weeks for a full refund. He will not do this of course, as he has had ample opportunity already, but he is welcome to. He is also welcome to visit our 20,000 ft warehouse and showroom at [redacted] in Brooklyn. Anyone reading this is welcome to visit as well. I hope that a reasonable reader of this, being a business person his or her self, understands that no matter how hard you try to do the right thing, there is always the possibility that a [redacted] will be out there trying to take advantage of you. This is the cost of doing business and we accept that. We have taken every reasonable step, and even a few unreasonable one's trying to resolve things with [redacted]. After much effort and expense we have determined that [redacted] is not interested in help, is not interested in cooperation, and is not interested in returning anything. He has apparently learned that by using phony online reviews and fraudulent credit card disputes, he can damage the reputations of other businesses and get things for free. Time will tell how that works out for [redacted] and [redacted].

Any successfully business transaction is fundamentally based on two responsible parties fulfilling a mutual agreement based in principle. [redacted] however, is a uniquely unprincipled individual who's modus operandi, we've since learned from other victims, is to use phony negative reviews...

(including an identical review here at Revdex.com under the alias "[redacted]”) and credit card disputes in an attempt to either hurt his competitors or get things for free. He is not a business man and we would categorize him first as a petty criminal. Since he has left his review, we have been contacted by other victims of his, including businesses in his neighborhood, asking for help. And help we will, starting right here. I trust that the Revdex.com is sophisticated enough to distinguish a genuine dispute from this crude brand of online bullying. In our case, [redacted], over the course of many months, would make the claim that his unit didn't work, only to suddenly disappear for weeks on end, unresponsive to all emails or phone calls. Then he would reappear to make the claim again, etc. etc. During this entire period, lasting over 2 months, we said the same thing, please let us exchange it or take it back and refund you, all at our expense. We have dozens of emails documenting this. At one point, at his demand, we hired an independent driver to drive 300 miles to his store to pick up the refrigerator. When the driver arrived [redacted] kicked him out of the store, locked the door, and refused all phone calls. This is just one example of the many many games [redacted] played. [redacted] did not even purchase this with his own credit card. The purchase was made by a [redacted], who [redacted] said was his daughter. We could never verify this because when we asked to speak to her he said she was “out of the country”. On another occasion we arranged to have our own truck go retrieve the equipment, we have the certificate of insurance made out to [redacted] to prove it. But as was always the case, [redacted] cancelled in a fit of rage at the 11th hour. In the end we determined that [redacted] could not be helped because [redacted] did not want to be helped. [redacted] recently purchased and renovated this deli and his aim is to keep the new equipment we sent him, without having to pay for it. All of his claims, the angry emails and reviews are designed to achieve this. You can walk into Greg’s deli in Peabody today and see the deli case in question in use, working perfectly. He even had the audacity to feature it on his Google business page, which you have to give him credit for. There is no shame in [redacted]’s game.  In case he deletes the evidence, cut and paste this link: [redacted] .Tell us why here...

I believe we have gone above and beyond our duties to this individual. The original issue sounded like a loose electrical connection. It also sounds like the electrician who [redacted] called in did not actually fix the issue, so it happened again. This should have been a simple repair. We asked to speak with the electrician, this was ignored.  We have asked [redacted] for the invoice from the electrician, she has not sent it. We offered to reimburse [redacted] directly for any repair costs. This was refused. We then made a special exception for [redacted] and agreed, upon receipt of the Return Authorization Agreement, to send a driver down to her to immediately to pick it up.  [redacted] would not crate the unit to ship common carrier so the only option was to send a private drive down to get it. We sent the return agreement within minutes of getting off of the phone with [redacted], and went a step further by dispatching a driver right away. Suddenly at this very moment [redacted] disappeared, could not be reached by phone, the agreement went unsigned, emails went unanswered. The driver drove right by her town but could not reach her and kept driving. We assumed she changed her mind and decided to keep it. Then a week later [redacted] reemerged, asking for us to send another driver. We have gone further than I believe is warranted to help, only to be refused or ignored at each pivotal moment. [redacted] has not supplied any documentation, electrician bill, nor has she let us speak to him to try to get the issue fixed. This leads me to believe that [redacted] may not be as interested in solutions as she is in debate. Nevertheless, we will make one final offer to [redacted] to accept back what is now a 3 month old refrigeratorIf [redacted] will supply the electrician’s report diagnosing the original issue, and provide the receipt for the replacement unit she purchased on october **, and if she will testify that the unit has not been used between the time she found this issue and now, then we will accept the unit back, pending inspection, for a full refund. We will arrange all of the freight. The full refund will only be provided if the unit arrives back undamaged, unused, and pending an inspection by the manufacturer so that we can verify the issue. In the event the unit arrives back in a condition other than that which [redacted] has described, we reserve the right refuse the shipment or to charge a restocking fee. If it comes back as she describes we will refund the full $1395 purchase price.

Dear sir and madam, you have followed through on your threat to cause us harm should we not to agree to your demand for a $300 discount. However, this does not change the fact that we will not retroactively discount this item by $300.00. We stated before you purchased that this would not be possible, and we continue to state now that will not be possible. We have been consistent. While we are very serious about resolving genuine complaints, even if we lose money doing it, we cannot in good faith reward people for holding our reputation for ransom. I believe the Revdex.com and any reasonable 3rd party can plainly see that we have acted honesty, ethically, legally, and fairly. Your received exactly what you purchased. We made significant efforts to have equipment ready for you on short notice due to your time table, for this order and the order prior. The prices you paid were excellent. We have openly acknowledged and apologized for having the unit listed on the site with 2.5 doors, when that has been discontinued, but this was all 100% disclosed and discussed before you chose to move ahead with the purchase of the 1.5 door unit. In fact it is my understanding that our staff asked you to reconsider purchasing this, sensing your dissatisfaction, and you purchased anyway. Our only goal is only to offer good products to people at good prices. There is no ulterior motive, try as you might to divine one. We don't 'push' products or even employ sales people. We simply offer what we believe is good value, and whoever feels the same way can make a purchase. And in the event that you regret that purchase, you are free to return it. We are certainly not perfect by any means, but we are honest and reasonable people and you can see this by our A+ rating. If you wish to return your product please contact us to make arrangements. Otherwise I wish you the best of luck with your business. I believe this matter has been dragged on long enough, I believe I have stated my case as well as I can, and I therefore have no more to say on this matter. Thank you.