Cengage Learning

Our apologies for the delay in respondingWe reviewed this request and have confirmed that this product was delivered on 11/2/and signed for by [redacted] This is the first contact we have had from the student so I would ask that he check to see if someone at an office with the dorm or an apartment building has the book

Ms [redacted] , My apologies for the content issue you experienced in using your Mindtap product this semester We have been in communication with our product team and the missing flashcard content will be added by February 7th Given that your class started on 1/4/and runs through 4/7/ (25% into the course), we are extending a 25% refund back to the credit card you used to make your original purchase.An agent will be reaching out very soon with your credit confirmation number via your original case submission.We apologize for this oversight and wish you much success this semester.Best, [redacted] eCommerce Customer Support Manager

Revdex.com:Not acceptableFirst, like your product your work into figuring out my class schedule is poorly doneMy final class for the quarter is March 16, not in April, and you can see that from the pic of the course syllabus attached.I don't use the product at all anymore - I needed the flashcards for the midterms and adding them after the quarter is half over is not an acceptable solution to meWe have week quarters at Antioch SeattleYou sold me a product with the understanding that I would have access to all of its featifea and that these features would help me studyThis has been falseI want a refund for the full price, but if you insist on prorated - at least calculate my quarter correctly I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

I have had issues with this company beforeI made a case through Revdex.com with the number # [redacted] and stated this originally: "I purchased a textbook for my Elementary Nutrition class at ***The class required an online access code so I bought a brand new textbook with an access codeI bought the book through [redacted] and it came all sealedI used the access code it came with for Cengage Brain and everything worked fine for about a weekThe website then prompted me to reenter my access codeI did this and was told that the access code was already in use and I would have to pay to continue my usage of the websiteI tried to email and call the company to figure out what was going on (I first contacted online on the 6thI got a response on the 7th but nothing after that)However, no one ever really got back to me through their online customer service and when I called them all I got was a "tough luck"Because of all this I had to repurchase a textbook (for some reason it was cheaper to buy a knew textbook instead of simply the access code)I [redacted] had enough money to buy the textbook in the first place let alone buy it a second timeI found their customer service to be horrendous and honestly hope my future classes use other online learning resources." It seemed a solution was made and if I shipped my book back I would be refunded the $The book reched their warehouse on 10-03-and I have not heard anything from them or received a refundI have now been told again that my access code has expired again! This is completely ridiculousI need to be able to do my school work without having to repeatedly complain to the company! I would like to get the refund for my book and for my access code to work (and continue to work)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/10/05) */ We contacted Ms [redacted] on Thursday to determine how she wanted this to be resolved: Full Refund and deactivated or a print copyWhen we spoke with her she advised everything had been resolved and no further action was needed from Cengage Learning

Dear [redacted] ***, Our apologies for the issues you’ve experienced in registering for your course We do appreciate your business and are always disappointed to see when our students have a bumpy start.We've reviewed your order number [redacted] and show that the code was purchased under email address ***[redacted] , which appears to be the wrong emailThe code was an instant access code, which means it was automatically registered to this account once your purchase was completeThis is why you weren't able to access itPer your request, a refund has been issued to your account under credit confirmation [redacted] Please allow up to 2-business days for this refund to reflect on your credit card statementIf you need further assistance, please do not hesitate to contact us We look forward to serving you in the futureSincerely, Cengage Customer Support

Hi ***, I apologize the description of this item didn't include the length of access Due to the frustration and inconvenience this has caused, I have processed a refund in the amount of $ The credit card originally used has expired so I've requested our accounts receivable team mail a check to you Can you please verify the below address would be correct to have this mailed to? [redacted] Please let us know if you need additional assistance Thank you, [redacted] Senior Customer Support Lead, E-Commerce & Student Experience Cengage Learning [redacted] Cengage.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Dear [redacted] , Thank you for contacting Cengage Learning We apologize that you are having trouble accessing CareTrackerWe have reviewed your credentials and show that they were registered incorrectly which made them invalidWe have generated a new set of credentials for you and registered them under your information so that you can access your accountThe CareTracker system is currently creating a training company for you, so please do not log in with your new credentials until you receive a notification email at [redacted] that your training company has been created, as this will break your account linking againYour new credentials are as follows: Username: [redacted] Password: [redacted] (this is case sensitive) Best of luck, Cengage Customer Support

Dear Ms [redacted] , Thank you for contacting Cengage Support and for your continued business We apologize for the inconvenience you have experienced with your rental return As a one time accommodation, we have processed a complete reversal on the convert to purchase invoice for the rental that was not received in our warehouse The confirmation number is [redacted] This will allow you to repurchase the access you need for your course since it was originally cancelled.Please visit www.cengagebrain.com to repurchase your materialsIf you require assistance inacing your order, please feel free to contact us at [redacted] so we can assist.Best, [redacted] Senior Customer Support Manager, E-Commerce & Student Experience Cengage [redacted] ** [redacted] cengage.com