Cenla Auto Collision Repair

Customer provided information and signed credit application to pull credit....see attached

I have a receipt dated from 2/13/2018 from a Goodyear in which we paid to have the van inspected. Before I purchased the vehicle and it was removed from [redacted]s name and moving it to my name. I told them of these issues with the a/c climate control issue as well as as the clip for the stow n go which I was told to bring it back in and they would take care of it. Hence why they had the vehicle the following Sunday after I signed for it. so you had my vehicle for 4 days and addressed nothing, I will take them down when the vehicle is fixed or I will take other actions. This is a vehicle I have everything that matters to me in and it's a lemon. I would also like to know what part of my post or my fiancée post were not accurate, also left out my spare keys which nobody has tried to get back to me. I called and texted the salesman within the hour after we left about ac blowing straight heat the CCA on the battery was brought up on feb 13th. I will make sure all post come down when the vehicle is fixed and the fact that Joe or Joel admits that the vehicle has more problems the vehicle has more problems then worth fixing means they knew it was bad when the purchase went down. Don't tell me to bring something in and you'll take care of it if you don't plan to honor your word, that is what we call a gentlemans agreement. Lastly ever since the vehicle has left their shop the check engine light has gone on and off and had issues accelerating.again I have no issues taking down post when they honor their word.thank you for your time I will provide photos of receipts and contracts in the am.

I was not given a copy of the estimate signed at service. I was asked to signed something and said I did not want to. It was explained to me that I needed to sign a $100 estimate but that it would be covered by the end of the day. Specifically the tech said "My goal is to not charge you anything today". Attached is my receipt from the end of the day, but not the estimate. Thanks,Amy

Customer has been patient with Bob Caldwell......Customer purchased vehicle 1/15/17.  Initial complaint was made 4/3/17 and it was evident that A/C had not been a concern prior to 4/3/17.  Based on phone conversation and paperwork nothing suggests that there was an A/C issue during or...

prior to purchase.  Customer opted to decline any additional service contracts during purchase of vehicle (attached).  Bob Caldwell should have checked out vehicle during appointment in April while vehicle had a 90 day/ 3,000 mile limited coverage but provided customer with recommendation to have checked at different facility.  Customer at that time declined possible check out charge in the event the repair was not covered by warranty.  After this happened the week of 4/3 did not hear back from customer until 5/31 where customer was ran around the sales department, Bob Caldwell's bad.  At this point I fear customer has already had repair completed at another shop?  If so we would need to see what was completed on vehicle to help remedy the concern, however after the research done already I can promise to help with repair costs as goodwill, the amount would be based on what customer has already done and what repairs have been completed.  If nothing has been completed we would prefer to check vehicle out (free of charge to customer- as goodwill) to determine what needs fixed and if it's a covered component.  I knew nothing about Ms. [redacted] having issues throughout the last couple months until today. -Justin H[redacted] (GM)

I called Justin at Bob Caldwell immediately after my last rebuttal.  I had asked to talk with a owner.  Hoped that we could work better at a resolution "person to person" , (because My typing and spelling is awful).They are welcome to have the truck and re-evaluate the situation first hand for themselves.After working through some hurt feelings on both sides Justin asked if he could see the truck.   It is and was never my intention not to let them see it.  Just didn't think my temper would permit a visit at that immediate time.  I had offered a later date would be better when I'd calmed down.  That day didn't seem to come! I feel better after talking to Justin GM and..., half owner I found out.  It is perfectly ok for them to take a look any thing they want.  Including the aftermarket alarm system. And contact Best Buy about why it was not salvageable.   I did not have the expertise to question Best Buy's opinion and also felt in his debt for even offering to repair/ correctly re-install other installers aftermarket equipment.  He, Best Buy had expressed several time, not wanting to get involved in the dispute "or court".  If Lenny would please call me I'll bring it in for Bob Caldwell to evaluate. I am trying to go camping 9/21/15.  I don't need a radio to haul the RV.  Just in running order.  I have expressed to Justin  I am now educated about the problems presented with aftermarket equipment.  The damaged after market alarm system would not be re-installed anyway.  I would try to sell it on Ebay and try to recoup some of the money lost.  I should not have purchased it to start with!  That's part of my anguish the mistakes I made trying to save money with aftermarket parts.  Justin offered to replace cables if that was all that was wrong with it.  I don't have the answer to that, have to rely again on Best Buy's mercy. Or someone else's expertise. It is not Bob Caldwell's responsibility to install the radio or buy a Radio wire harness.   Best Buy has ordered a Radio adapter wire harness I bought.  I have ordered the replacement GPS antenna which Justin offered to pay for.  Thank You.  Thank you again - Justin,I look forward to your call.  I'm retired and can bring it in anytime.

Sorry for the miscommunication, that is correct

Customer came in for airbag recall (first visit to Bob Caldwell) 2007 Magnum w/ over 100k miles.  We completed recall and recommended some overdue maintenance.  Customer authorized emissions service and transmission service.  None of these repairs/ maintenance has anything to do with...

spark plugs.  When customer came back in, we diagnosed vehicle for free, found miss fire in #5 cylinder.  Customer threatened with Revdex.com/ online reviews/ etc....if we did not refund total  money on original repair.  Generously we offered to provide $160 credit due to circumstance as goodwill, customer declined and demanded money back.  At this point we are now inclined to revoke original offer and to convince customer and Revdex.com there is no foul play or anything we did wrong, we will pay for 1 hour check out at 3rd party repair shop (Firestone on Morse rd) to confirm of no wrong doings. Note- customer has original spark plugs in vehicle currently, also "found tube going into back of intake manifold leaking" (which may also cause check engine light).

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11292575
I am rejecting this response because:
Only due to the fact that I had to request a loaner vehicle before it being offered after my vehicle had been at their service location for almost a week. I was initally told, after the request, that there were no vehicles available. I then called the location again and was told there were three available but I was never contacted to be offered one. On one of my calls I did request to speak to a supervisor but was forwarded to my original service rep, Lenny Jo, who has been nothing but nice and professional I do want to add. I confirm that I did not purchase the vehicle at their location, however, I brought it to their location as they are a cerified Dodge mechanics. I wanted to make sure I had the techs that are best suited to repair my vehicle. Thank you for responding quickly to my complaint. 
Regards,
Lisette Merced

I can't supercede what the service contract will cover.

Apologize for the customer's aggravation.  The cancellation was completed in timely manner (see attached).  I will followup with Service Contract/ Gap/ and 3 for 1 provider to find out if/ why check has not been cut to Lien Holder (Huntington).

Again, we need vehicle to assess and authorize.  I can not confirm requested repairs until we have vehicle in the shop.  I have no issue authorizing a goodwill loaner vehicle

Please accept our apologies for any unprofessional actions from our staff.  We agree that CJ does have a little "I" and "Me" issue that needs corrected but certainly not the reason for the Revdex.com complaint.  In regards to credit after speaking to sales management I understand that you wanted...

us to shop rates?  It was explained that you changed your mind after your credit was already submitted as shown with attached signed credit app?  In regards to credit pulls hurting your credit score, as long as the credit pulls are within a relatively close period (2-3 weeks) those inquiries are lumped together as one inquiry as this article supports from Experian- [redacted]   -Justin H[redacted] (GM)

Dear Mr. [redacted],I am greatly grateful to you and the Revdex.com for helping me resolve this dispute.  I read the answer from the business and although I am grateful they are agreeing to refund $150, I can’t help but notice that not only they did they fail to address the fact that this all happened while they were short on staff, that they did multiple jobs that were not done correctly, they came back with fallacies or half truths. want my money back, that’s undeniable.  I asked them for my money back before the service done on Last week. I just had to pay them those additional $150 because the car didn’t start and I was forced to take it to them because I was already on my way.  If I accept my money, will my complaint disappear?I want to make sure they answer my complain and admit their wrongdoing.  If I accept the money, would they still be able to respond and send an apology?Please see my points below:1. Check engine light diagnosed July 27th was for a speed sensor, this required (per manufacture instructions) a flash to the PCM. As I stated in my original complaint, I didn’t go there for them to fix the check engine light, I went so they fix the rpm getting so high.  The only time the check engine light was mentioned was when I asked if the check engine light was going to disappear when they fix the problem with the rpm.  They told us then that the problem was the transmission and they told us when we came back that the problem was the transmission and we had to wait a month. Why they did what they did and pretend otherwise is beyond me. 2. That same visit customer requested price on mirror replacement and declined work.  I asked if I needed to replace the mirror before they repair the sensors they “fixed” and needed to fix again and they said yes so I asked the price, that was all.3. Customer was still complaining of same issue Sept 5th and we replaced a battery for the remote, free loaner vehicle, and free transmission flush, (over $300 goodwill).  Why did they replace the batteries of the remote? We took them out intentionally because every time that remote gets touch the side doors open by themselves. Goodwill? I had to bring my vehicle back, be inconvenient by their negligence and they think they were nice because they gave me a car? That’s the only reason why I didn’t present my complaint (as I told them I would) before. Goodwill? They tried to charge me for the service and I reminded them that they were not doing me any favors, they were following in a service that was incomplete! Free transmission flush? I am not a mechanic but whatever they did it didn’t fix my RPM problem and it doesn’t change the fact that I paid them to repair my rpm issue on 7/27 not for the check engine light. So as far as I am concerned, this is a service I paid for already. They need to check their phone records, the second person I spoke on the phone with told me that they record all calls. 4. On October 11th, customer brought in vehicle that would not start and revving issue where RPMs were fluctuating.  Earlier that day and before I didn’t have any problems with my starter.  I called and spoke with Ron about the RPM issue, the car broke down on my way to the dealer. If I haven’t stop to pick up my daughter from daycare this would have happened in their workshop. By the way, they conveniently don’t address my question and the fact that we took the car to their workshop for the same problem earlier this year.Objectively speaking, all the jobs performed by Bob Caldwell this year have come back to haunt me so technically, I should receive a refund from all the money I have paid them for my sensors, the starter, the rpm and of course the one done recently.How about addressing the fact that they are short on staff? Transmission workers! How about showing some self pride and showing some remorse for a terrible job done?! Kind regards ,

Last October I bought the truck from Bob Caldwell. It was used with 50,000 miles on it. We saw some water damage. The $2,400 is for fixing bearings and axle. [redacted] gave us that estimate. The warranty might not cover it. We have our insurance company [redacted] involved. It would be fair...

for the business to cover the expenses because I think the car was flooded when we bought it.

Mr[redacted] asked us to install a factory harness that controls the radio and speakers,along with multiple features for electronics that control dash functions.When we began work on Mr[redacted] truck we removed the dash and cut the wires for the aftermarket alarm system which cannot be...

reused with the factory wiring harness that he requested we install.Mr[redacted] was fully aware that the aftermarket alarm would not function when our repairs were complete and was aware that the wiring harness for the alarm system would not be put back into the truck.Mr [redacted] advised us to put the items we repaired back to factory and he would take care  of the aftermarket items himself at a different aftermarket repair facilty(best buy).In regards to the repairs that we made our technician's and both service managers have tried to accommodate Mr[redacted] by having him return so we could look at his factory alarm system and see what concern he may have, Mr. Boorn  has declined to do that and does not want our assistance in regards to trying to help with his truck.We have also offered to have the interior of his truck cleaned on the inside when we may have got grease spots and he does not wants us to clean his truck as well.We have provided the customer with a adequate solution to his problem but does not want any help in regards to his concern.We have provided Mr[redacted] with all that he requested when he arrived for his repairs and we also asked Mr[redacted] to come in and look at the concerns prior to his repairs cause the technician wanted to point out things he found during his repair.The service manager's have spoken to Mr. and Mrs. [redacted] and have given a thorough explanation of all the things that was done and we have also provided him in trying to help with with a factory alarm system that he asked us about during our phone conservations, at this point in time there seems to be nothing we can do to resolve his issue.If the customer would like us to help him regards to figuring out his factory alarm we will be more than helpful but his aftermarket alarm system we don't have the capabilities'or the wiring diagrams to figure out his concern.

Customer had purchased 2 vehicles from us within short time frame and we appreciate the business.  In regards to the van that customer is speaking of......There is one item on the We-Owe and that refers to the lever on the seat and we are happy to fix that item.  Other items claimed after...

the sale- A/C does not work correctly- we reviewed operations of A/C on 2/21/18- A/C operates as designed.  Another complaint is in regards to battery.  Battery has not failed at this point nor failed our inspection and with that said we have not replaced battery.  Currently there are multiple online reviews that not only has false information and legal threats and discourages any further "Goodwill" to consumer.  If those reviews are taken down we would be happy to review battery and A/C concern with customer again as a goodwill.  Until that time we will only correct the seat lever issue as promised on We-Owe during purchase.  -Justin H (GM)

I am rejecting this response because: I am not a electrician professional.  I hired you to correct my trucks damages. You are the experts when you accept payment for these services.   I did not receive prior notice you were going to do additional damage to my Truck. And certainly nothing was written on my work order.  I was told they would not work on the radio.  I said no problem.  Install the factory harness and Best Buy will install the Radio.  The security system was never discussed until they had trouble turning it off.  It was understood that these aftermarket systems that were 1 1/2 week old were to be reinstalled.  They agreed to that!  By implication the other parts on my truck were to be reused!  At no time did Caldwell advise me they were going to destroy my after market systems or advise me that the truck came factory installed with any security system.  It was only after the damages and,  I was played with like a mouse is to a cat.  Vague not committal comments were the norm during their entire conversations.  Examples: "We are not responsible for repairing your damaged alarm system as it is an after market and we don't work on them", We will not repair you factory alarm system as it was not part of the repairs you have paid for". "If you wish we will look at your system for additional money". "we had to remove your alarm system because it was thru the dash", "in order to remove the dash. I had to remove your alarm system and I did not destroy it beyond what is normal for this type of repair".  etc etc etc. This experience talking with the dealership is like pissing down my own leg.  They treat me like I'm stupid enough to believe a aftermarket alarm system is not removable without damage.  Call any installer in Columbus, they'll tell you it can be done.  I was born and raised on a farm.  In my younger days I installed car radios repaired a lot of equipment without damage and reinstalled them!  And I had no formal training, you are the expert!  This is complete bull that you can not remove a system without schematics.  One of their cuts was within a few inches of the harness they claim to not be able to reach without removing the dash.  Why did I not get a phone call stating their lack of expertise in removing my alarm system?  The installer was expert enough to apparently install the system without removing the dash as they stated it was thru the dash.They didn't even bother themselves with unplugging connector attached to the modules.  Instead the pins were jerked out of their locations within each connector.  Call Best Buy, ask Vince to explain the damage they did.  Vince at Best Buy removed parts from the harness where they cut them off with his fingers.  Unwrapping tape and un-winding the wires so they would and could have been removed by the dealership!I told them it would not be of any benefit for me to bring it to them as I was so upset could not guarantee they would like me there and call the police.  They had already told me they were not responsible and did no wrong.  I never said they could not see the harness.  ONLY that this would not be a good day until I could calm myself after day's of their working me into a tirade! They were offered to come and get the truck themselves.  No answer just like the entire process with them.  I was going to accept everything they said as fact and get interrogated like they were police needing to prove I was a liar.  They blame a poor Advisor for the lack of communication that my alarm system was to be damaged with their removal of the old system.No,  This is a purposeful wonton destruction of the system because they could not get it turned off.   It kept alarming and I was asked to do something from home as the mechanic was getting mad having to turn off the sounding alarms.  He shut it off by jerking the wire harness and pulling the individual pins out of their connectors for my after market alarm system.  Just because you say " we will not work on after market parts, does not give you the right to destroy those parts!   This is a obvious lack of respect for personal property, the same as if I smashed windshields on their cars on the lot.  I even had to explain these type of examples as there was absolutely no form of communication from them that they understood my loss.     I was toyed with until they made me mad then excused themselves from any form of obligation.   This continued over several day of verbal insensitivity of the monetary loss they caused.  Had they told me they were going to destroy anything aftermarket I'd have taken it else where.  It was their full intention to wear me down with multiple "call me back, I'll call you etc etc.  Multiple times they would threaten to hang up because I used a swear word.  I told them the first amendment guarantees me free speech.  It does not say no swear words.  No, Shane is expertly trained to not make any form of amendment or payment or anyone expertise other that their own.  I offered them to call Best Buy, no comment, I offered to have my wife bring it up with me, no comment.  It wasn't  until he had me so upset at the very last words were exchanged when  his comment of well I'll have someone remove the grease that I said "I wouldn't let you wash my dog let alone clean my interior after the way you've treated my truck.  He was waiting for that,  immediately "well if you will not let me clean your truck we have nothing else to talk about, have a good day.Two comments describe Shane, He said "Justin said for you to talk to me, So lets go.., this is what I do".  My wife comment about his tone of voice on the message left her, "he's very full of himself and smug.  We're wasting time talking to him!"  Congratulation's, Shane you have been properly trained at eluding responsibility or fair arbitration.  You can be proud of yourself that you lowered my net worth and improved your bottom line. This after market alarm system was installed piece by piece.  It is certainly a lot easier to remove something than installing it.
with out respect or Regards,
Earl [redacted]

When the customer arrived upon write up, customer signed repair order for $225 to make a key.  Parts department cut a vehicle specific key and gave to technician along with PIN code specified from Chrysler based off VIN (Vehicle Identification Number).  Once tech tried to program key...

several times, it was evident that the SKIM (sentry key immobilizer module) had been replaced previously.  We have no record of vehicle at dealership and customer was unaware that the module was replaced either.  Regrettably we have no way of knowing that the PIN code is different than what Chrysler reports the original manufacture equipment was, until after key is cut and attempted to program.  Once we determined that there was additional issues with vehicle, we diagnosed vehicle for $0 labor and offered alternated transportation at 0 cost, and did not charge agreed amount due to the situation.  Again the key is cut specifically for their vehicle and does not work on other vehicles.  In addition we explained to the customer this key will still work on this vehicle once the SKIM module is replaced and (offer) we can reprogram key after SKIM module is replaced for $0 labor.  The only thing the customer was charged for was the part itself (again only works on this specific vehicle) plus tax.  Again labor and shop supplies were removed as a one time goodwill to a first time customer.

Technician spent 1.35 hours diagnosing "No Start" complaint.  Customer signed off on initial $100 estimate to diagnose complaint.  Battery not holding voltage and customer declined battery replacement.  Customer should be paying for diagnosis and battery due to mileage.  Customer...

did not speak to manager nor general manager at time of pick up yesterday.  Technically she owes the check out charge.  We can not reverse the charge however we will be willing to replace battery as ONE TIME GOODWILL despite the fact the vehicle mileage is technically out of warranty.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10823237
I am rejecting this response because:I informed my advisor that I was relocating when he ordered the part he then informed it would take a day to get in which wasn't the case.  I waited from tuesday to friday and called and it still wasn't in.  And as a result of my relocation the dealership Gwinnett dodge in stone mountain Ga is not willing to fix the same issue that was looked at which is the seat belt that was under warranty while I was there is no longer under warranty now because the drive has sent me over my miles by 400 miles.  I have drove 10,000 miles but in between that time the car has been returned to you and repaired for the same issues 3 times.  And I have called and rescheduled appointments 4 times. if this was not a ongoing issue there would of been no need for me to consistently.  and the offer to pay for diagnostic still isn't going to fix the issue that was never fixed properly from the beginning.    I  still have labor and part charges which I have already paid for a issue that was never fixed.  I am willing to accept a offer for you guys to cover payment if a diagnostic  is done and shows same issues exist as original issue.  Which I can provide all the information to the deanship in  area as well as the contact info for the service rep i'm working with.  As well as th option of a refund i'm still open too as well.  This has been very time consuming.   No one should have to keep coming to a dealership to have the same problem service  time and time again.  
Regards,
Ron Franklin