Initial Business Response / [redacted] (1000, 9, 2015/07/28) */ 7/21/a VW Passat [redacted] 169,miles came in for an oil leakThe customer of record was [redacted] at this timeThe technician found that the customer had hit something and put a hole in the oil panAt this time the right side CV axle boot was torn and replacement of the axle was recommended to the customer 1/12/the vehicle was brought in with 175,(miles) miles for a pulling concern and to have the previously recommend right CV axle with the torn boot replacedThe left CV axle boot was found to be torn at this time and replacement of the CV axle recommended 6/5/the vehicle was brought in with 182,(miles) miles to have the previously recommended left side CV axle replacedThe vehicle was placed in [redacted] ***'s name this visitAs stated by the customer the tires were in such poor condition they were a safety issueThe customer was notified to replace the tires before addressing any other concernsmiles later the vehicles tire failedcustomer supplied tires were installed at this time 6/19/with 183,miles the vehicle was brought in for the noise in the front end [redacted] had a male companion with her and the of them could not even agree on when the noise happensThe customer was asked about the body damage and loose front bumperThe male companion stated she ran over a median The customer was not charged for the visit and all of the parts that have been installed were necessary Neither [redacted] nor the male companion ever contacted Centennial Automotive's owner or service manager to try and come to any agreementWe are willing to work with anyone who is not completely satisfied but that is done in personNot through an unnecessary 3rd party
Initial Business Response /* (1000, 9, 2015/07/28) */
7/21/2014 a 2002 VW Passat [redacted] 169,307 miles came in for an oil leak. The customer of record was [redacted] at this time. The technician found that the customer had hit something and put a hole in the oil pan. At this time the right side CV...
axle boot was torn and replacement of the axle was recommended to the customer.
1/12/2015 the vehicle was brought in with 175,875 (6568 miles) miles for a pulling concern and to have the previously recommend right CV axle with the torn boot replaced. The left CV axle boot was found to be torn at this time and replacement of the CV axle recommended.
6/5/2015 the vehicle was brought in with 182,549 (6674 miles) miles to have the previously recommended left side CV axle replaced. The vehicle was placed in [redacted]'s name this visit. As stated by the customer the tires were in such poor condition they were a safety issue. The customer was notified to replace the tires before addressing any other concerns. 277 miles later the vehicles tire failed. 2 customer supplied tires were installed at this time.
6/19/2015 with 183,112 miles the vehicle was brought in for the noise in the front end. [redacted] had a male companion with her and the 2 of them could not even agree on when the noise happens. The customer was asked about the body damage and loose front bumper. The male companion stated she ran over a median.
The customer was not charged for the visit and all of the parts that have been installed were necessary.
Neither [redacted] nor the male companion ever contacted Centennial Automotive's owner or service manager to try and come to any agreement. We are willing to work with anyone who is not completely satisfied but that is done in person. Not through an unnecessary 3rd party.
Initial Business Response / [redacted] (1000, 9, 2015/07/28) */ 7/21/a VW Passat [redacted] 169,miles came in for an oil leakThe customer of record was [redacted] at this timeThe technician found that the customer had hit something and put a hole in the oil panAt this time the right side CV axle boot was torn and replacement of the axle was recommended to the customer 1/12/the vehicle was brought in with 175,(miles) miles for a pulling concern and to have the previously recommend right CV axle with the torn boot replacedThe left CV axle boot was found to be torn at this time and replacement of the CV axle recommended 6/5/the vehicle was brought in with 182,(miles) miles to have the previously recommended left side CV axle replacedThe vehicle was placed in [redacted] ***'s name this visitAs stated by the customer the tires were in such poor condition they were a safety issueThe customer was notified to replace the tires before addressing any other concernsmiles later the vehicles tire failedcustomer supplied tires were installed at this time 6/19/with 183,miles the vehicle was brought in for the noise in the front end [redacted] had a male companion with her and the of them could not even agree on when the noise happensThe customer was asked about the body damage and loose front bumperThe male companion stated she ran over a median The customer was not charged for the visit and all of the parts that have been installed were necessary Neither [redacted] nor the male companion ever contacted Centennial Automotive's owner or service manager to try and come to any agreementWe are willing to work with anyone who is not completely satisfied but that is done in personNot through an unnecessary 3rd party
Initial Business Response /* (1000, 9, 2015/07/28) */
7/21/2014 a 2002 VW Passat [redacted] 169,307 miles came in for an oil leak. The customer of record was [redacted] at this time. The technician found that the customer had hit something and put a hole in the oil pan. At this time the right side CV...
axle boot was torn and replacement of the axle was recommended to the customer.
1/12/2015 the vehicle was brought in with 175,875 (6568 miles) miles for a pulling concern and to have the previously recommend right CV axle with the torn boot replaced. The left CV axle boot was found to be torn at this time and replacement of the CV axle recommended.
6/5/2015 the vehicle was brought in with 182,549 (6674 miles) miles to have the previously recommended left side CV axle replaced. The vehicle was placed in [redacted]'s name this visit. As stated by the customer the tires were in such poor condition they were a safety issue. The customer was notified to replace the tires before addressing any other concerns. 277 miles later the vehicles tire failed. 2 customer supplied tires were installed at this time.
6/19/2015 with 183,112 miles the vehicle was brought in for the noise in the front end. [redacted] had a male companion with her and the 2 of them could not even agree on when the noise happens. The customer was asked about the body damage and loose front bumper. The male companion stated she ran over a median.
The customer was not charged for the visit and all of the parts that have been installed were necessary.
Neither [redacted] nor the male companion ever contacted Centennial Automotive's owner or service manager to try and come to any agreement. We are willing to work with anyone who is not completely satisfied but that is done in person. Not through an unnecessary 3rd party.