Centennial Chevrolet

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.She lied to you in her response. The car was relisted for sale. I have the link on my Facebook page***I even notified CarFax that the car was listed without showing the repair.I never received a copy of what the warranty covered until it was overnighted to me with the information and check regarding the sales tax and information to register the car in *** ***If she will lie to you in her response wouldn't it stand to reason that her and her staff will do the same to the consumer?Regards,*** ***

This reply is in response to the complaint filed with your office by [redacted] against Centennial Chevrolet in Uniontown, PA. Mr. [redacted] initially purchased a 2008 Hyundai from Centennial Chevrolet.  It was financed through Credit Acceptance Corporation, or CAC.   As he was...

driving home to Morgantown, he felt the transmission slipping, so he took the vehicle to our sister store, Day’s Morgantown Hyundai.  They submitted a warranty claim to repair the transmission through [redacted]'s Warranty, but for some unknown reason, the claim was denied by [redacted]’s.  Since only a short period of time had passed, as a courtesy to Mr. [redacted], we flat-canceled his purchase of the Hyundai and we allowed him to purchase a different vehicle that he had personally selected.To be very clear, at NO TIME during either purchase did any of our employees imply that a bumper-to-bumper warranty was included with either vehicle.  Mr. [redacted] received a copy of the warranty he purchased which described, in great detail, what items were or were not protected during the term of the coverage.  More so, there was never any “bait and switch” tactics employed by Centennial.  Mr. [redacted] came to Centennial and took advantage of the “Guaranteed Credit Approval Program” that’s available only through CAC.  The terms and the interest rate on his loan were dictated by CAC, and were a byproduct of Mr. [redacted]’s credit history.  If the terms of the sale were not agreeable to Mr. [redacted], he had every opportunity to walk away from Centennial and buy nothing – in the end, he chose to accept the terms that were extended to him by CAC.  Additionally, his claim that the Hyundai (that was flat-canceled) was being offered for retail sale is inaccurate.  This  vehicle was sold at auction and at no time was it available for sale to the public after it was returned to us.  The bottom line is that Centennial operated in good faith to sell a vehicle to Mr. [redacted] in terms that were acceptable to both parties.  At any time during the negotiations, Mr. [redacted] had numerous opportunities to leave Centennial and buy a vehicle elsewhere.  He wasn’t “forced” to buy anything!  I sincerely hope that this reply is suitable for your records and it properly addresses the complaint.  Should you need to discuss this matter in greater detail, I can be reached throughout the day at ###-###-####…Sincerely,[redacted]General ManagerCentennial ChevroletRoute 51 – NorthUniontown, PA  15401

Review: I purchased a 1998 [redacted] from Centennial Chevrolet on December 6, 2011. At the time of purchase the [redacted] Report did not state that the vehicle had any Total Loss at that time. The dealer also stated that the vehicle was not a Total Loss or R-Title. On August 3, 2013, I attempted to trade in vehicle at another dealership and was told they were unable to buy the vehicle because of it being a Total Loss according to [redacted] Report. Upon receiving [redacted] Report from the dealership I then discovered it was a Total Loss as of December 15,2010. Reading further on [redacted] Report this information did not become available to [redacted] until February 25,2013. I believe this was something hidden from the [redacted] Report and from me at the time of purchase. Now at this time I am unable to trade this truck in on a new vehicle due to me being sold a Total Loss vehicle.Desired Settlement: I would like to have what was paid into vehicle refunded back to me and have Centennial take back truck and get rest of loan out of my name and into theirs.

Consumer

Response:

I do not except this offer from Day Centennial. I took the documents from their response and attempted to trade vehicle in again at another dealership and they would not except it. Even with the documents from Pa Registration not showing it as a total loss the [redacted] report shows it and they will not be able to resale it with the total loss being on there. They gave me the option to buy another vehicle without trading the truck in. I then took the vehicle back to Day Centennial to see what they could do with the situation. They were unable to do anything for me. Basically I was told I didnt have good enough credit to finance another vehicle through them, even though I am able to at another dealership. So in the end I am still stuck with a total loss vehicle I can do nothing with. I feel this is there responsibility to make right due to the fact that they are the ones that sold the vehicle to me and had me believe there was no damage to the vehicle at this time of purchase. I was also told that prior to selling any vehicle Day Centennial thoroughly checks over them for issues. If this was done they should have noticed the vehicle had been repaired or previously damaged. Even if they were unable to sell me a vehicle, I feel they should have made it right by purchasing the vehicle back from me for the amount I have paid into it or atleast whats owed on it to get this burden off my back so I can purchase a vehicle elsewhere.

I would really like to resolve this in a civil manner with Centennial and not have to make it a legal matter, but I will if need be.

Business

Response:

This reply is in response to the complaint filed with your office by[redacted] against Centennial Chevrolet in Uniontown, PA.

Ms. [redacted] purchased a 1998 [redacted] from Centennial Chevrolet on December 6, 2011. Her purchase was financed through [redacted] Corporation and, at the time of the sale, this [redacted] had a clean Carfax Report. After reading the complaint filed by Ms. [redacted], we contacted Carfax and asked them to conduct a thorough title search on this vehicle in order to determine what might have happened. A copy of their findings is attached to this response.

As unfortunate as it may be, their research indicates that the Carfax Report that was available to Centennial (and to Carfax) at the time that Ms. [redacted] purchased the [redacted] from us did NOT show any type of accident or vehicle loss. Apparently, there was a delay of sorts from the numerous data resources that supply this type of information to Carfax which prevented Carfax from reporting any type of vehicle loss prior to February of 2013. A letter of understanding from Carfax is attached to this reply that explains their position in detail. Furthermore, as of August 20th, PA’s Online Registration System shows that her truck title has NO branding codes whatsoever (copy attached), which further indicates that her truck does have a clean title. Under these circumstances, I would find it hard to hold either party accountable for the delayed actions of Carfax’s vendors.

That being said, if Ms. [redacted] would like to pursue another vehicle purchase of some kind at Centennial – or at any other Day location for that matter, we would be glad to extend every professional courtesy to Ms. [redacted] to make this opportunity as friendly as possible. If this is something that appeals to Ms. [redacted], she should see me, personally, about exploring those options in greater detail so that I can put her in contact with the right people at the location(s) that she chooses.

I sincerely hope that this reply is suitable for your records and it properly addresses the complaint. Should you need to discuss this matter in greater detail, I can be reached throughout the day at ###-###-####…

Sincerely,

General Manager

Centennial Chevrolet

Review: In August 2013 I purchased a 2013 Sonic in a hurry! I had a rental car that needed to go back and my sister was in ICU on life support. With that being said, I got the car, put my 2000.00 down and went back to the hospital! After my sister passed a few weeks later, I wanted to look at my contract because I didnt understand how with putting 2k down and 1k work place incentive my car payment was so high. Well I look in my glove comparment and NO contract...just a pink slip transferring my plates! I contact them three times and get NO contract. I finally contacted the Finance company and they sent me a copy. MUCH to my surprise I have three service contracts totalling almost 2800 on my loan. Contracts I did not want nor agree to getting! So I contacted the Warranty company and finance company, they assured me I could cancel these contracts. Just write letters stating I want them cancelled and I'll be refunded. So I did this and [redacted] contacted me and let me know they are cancelled. A week later I recieve a letter from them that they sent to the dealership stating the contracts are cancelled to issue a refund. I contacted them a few weeks later to find out the progress, nothing had been issued. I waited another four weeks and [redacted] at Centennial assured me the check was in route! That's been five weeks ago. I called the finance company (**) and they have not recieved it and neither have I. I just spoke with [redacted] once again and they said that Centennial was credited this back in October and would be on their NOV statement that I should have recieved my refund by now that they got it...She told me to contact them and tell them that I spoke with them and that they should have sent this refund by now! I'm getting nowhere with these people and it's been four months. I had to finance this extra money on my LOAN without my knowledge and I'm paying for it...I want my money back! Please take care of this, I'm tired of dealing with them! Its my money, the services are cancelled.Desired Settlement: I would like my refund. It's almost $2800.00! I cancelled them as soon as I realized that I had been charged for them (and didnt ask for them) and the warranty company said that was fine I could cancel them! NOW I want my money back. That's money that I had to "borrow" from the finance company and that I'm paying back and that I need to pay on my car!! I just want my refund, the services are cancelled and they have no right to keep my money! It's been four months!

Business

Response:

This reply is in response to the complaint filed with your office by [redacted] against Centennial Chevrolet in Uniontown, PA.

Back in August of this year, Ms. [redacted] purchased a 2013 Chevrolet Sonic from Centennial Chevrolet. It was financed through [redacted]. At that time, she purchased an extended service agreement which was also financed with her vehicle through [redacted]. Sometime later, she decided to cancel this service agreement and she wanted the refund to be sent directly to her. Because the agreement was financed with her vehicle, the refund proceeds would have to be sent to [redacted] and that amount would be applied directly towards the principle balance of her auto loan.

I just checked with my Finance Manager and with my Office Manager. Ms. [redacted]’s service agreement was cancelled as she demanded and a refund check was sent to [redacted]. A note was attached to the proceeds check requesting the amount to be applied to the principle balance of her loan. She should be able to call [redacted] later next week to verify that this process occurred as I’ve described. Above all else, I genuinely apologize for any unnecessary delays in finalizing her request!

I sincerely hope that this reply is suitable for your records and it properly addresses the complaint. Should you need to discuss this matter in greater detail, I can be reached throughout the day at ###-###-####…

Sincerely,

General Manager

Centennial Chevrolet

Route 51 – North

Uniontown, PA 15401

Consumer

Response:

I had contacted [redacted] on Friday and they said that the credit was issued to Centennial in October and appeared on their Novemeber statement. I contacted ** on Friday as well and they had not recieved the refund. I did NOT demand that it be sent to me....why would I continue to contact the finance company to see if the refund had been issued back to them to be taken off of my principle! You may also call the finance company if you desire, they have record of each time that I had called to see if they had recieved the money towards my priniciple for the cancelled contracts in September! As of Friday, they had NOT been recieved it...and no letter was recieved on my end stating that either.

When the money is applied to my loan at ** I will gladly accept this...otherwise, until it is...it's been since Sept and I was assured by Centennial in November that the check was in route and the finance company has never recieved it and it's the third week of December. I did ask for it to be refunded to me...I took out the loan for the car and have to pay it back...she said it couldnt be done...I did not demand it be sent to me...I said whatever needs to be done, just refund the money! That's why I have been contacting the Finance company every couple weeks, because they have not recieved it.

Regards,

Consumer

Response:

I just spoke with ** financial and only two of the contracts which I had paid for have been refunded. They have not refunded the $520 for the Car Care contract that I also requested be cancelled as soon as I received my “contract” from the finance company with the things I did NOT ask for!

** said they have NOT received this refund, so what do I do now? They probably have no intentions on refunding it as it was a FIGHT for three months and a complaint to Revdex.com to get the ones that were refunded! This place does not run a “legit” business….I realize that I may have signed the loan agreement, but he never ask me if I wanted those contracts NOR did he state I was purchasing them, which is probably why I didn’t get a COPY of my original signed loan agreement and why I kept wondering why my payment was so high and NO answers from them! And then they would NOT send me the signed loan agreement and I had to get it from the Finance company myself otherwise, I would have NOT known about these charges or extended warranties! I only wonder how many others they do this too!

Review: I found the car I was interested at this dealership. I traded my 'title in hand" for a clean Car Fax, one owner, low miles sedan. I specifically chose this car from previous experiences with the manufacturer. Within two days there were issues with the transmission. I took the car for their service manager to test drive. He found no issues. When I returned again to have scratches repaired, I asked to have it checked at a local dealership for that manufacturer. They set up the appointment. The transmission needed to be replaced per the repair facility. They put me in a rental and started the battle with the warranty company. The warranty company called and took a recorded statement from me in regards to purchase and time of transmission fault. The dealer called and I firmly believed I gave them a statement that was recorded without my consent. I say this due to wording used during the phone conversation. After a week I was informed the car would be repaired. I expressed I didn't want the car due to the CarFax now showing a major repair list. I set up an appointment with the General Manager to discuss options. When I arrived I was almost forced into a car that I made perfectly clear I did not want. The car was too big and the gas mileage horrific. I was told that they could not move inventory from one location to the other and would have to choose from their available stock. I ended up with a car that cost $3000 more than what I wanted to spend and a car payment beyond my budget. Oh and yes the General Manager did grace me with her presence, after I had signed the paper work. THE DEFUNCT CAR IS NOW LISTED FOR SALE AGAIN AND NOT NOTED ON CAR FAX REPORT OF REPAIR. The warranty I was forced to buy in order to get financed is not a 24 month/24 thousand mile bumper to bumper as implied, but a drivetrain only warranty. I was given no paperwork for warranty and only told to call them if I needed repair.Desired Settlement: I want there sales procedures investigated. Forced to buy a warranty in order to get financed. I am paying 20.5 percent interest on a warranty that doesn't cover what was implied. I was baited with a car and forced into a more expensive one.

Business

Response:

This reply is in response to the complaint filed with your office by [redacted] against Centennial Chevrolet in Uniontown, PA. Mr. [redacted] initially purchased a 2008 Hyundai from Centennial Chevrolet. It was financed through Credit Acceptance Corporation, or CAC. As he was driving home to Morgantown, he felt the transmission slipping, so he took the vehicle to our sister store, Day’s Morgantown Hyundai. They submitted a warranty claim to repair the transmission through [redacted]'s Warranty, but for some unknown reason, the claim was denied by [redacted]’s. Since only a short period of time had passed, as a courtesy to Mr. [redacted], we flat-canceled his purchase of the Hyundai and we allowed him to purchase a different vehicle that he had personally selected.To be very clear, at NO TIME during either purchase did any of our employees imply that a bumper-to-bumper warranty was included with either vehicle. Mr. [redacted] received a copy of the warranty he purchased which described, in great detail, what items were or were not protected during the term of the coverage. More so, there was never any “bait and switch” tactics employed by Centennial. Mr. [redacted] came to Centennial and took advantage of the “Guaranteed Credit Approval Program” that’s available only through CAC. The terms and the interest rate on his loan were dictated by CAC, and were a byproduct of Mr. [redacted]’s credit history. If the terms of the sale were not agreeable to Mr. [redacted], he had every opportunity to walk away from Centennial and buy nothing – in the end, he chose to accept the terms that were extended to him by CAC. Additionally, his claim that the Hyundai (that was flat-canceled) was being offered for retail sale is inaccurate. This vehicle was sold at auction and at no time was it available for sale to the public after it was returned to us. The bottom line is that Centennial operated in good faith to sell a vehicle to Mr. [redacted] in terms that were acceptable to both parties. At any time during the negotiations, Mr. [redacted] had numerous opportunities to leave Centennial and buy a vehicle elsewhere. He wasn’t “forced” to buy anything! I sincerely hope that this reply is suitable for your records and it properly addresses the complaint. Should you need to discuss this matter in greater detail, I can be reached throughout the day at ###-###-####…Sincerely,[redacted]General ManagerCentennial ChevroletRoute 51 – NorthUniontown, PA 15401