Centennial Park Harley-Davidson

Our records show that Mr [redacted] first made contact with several of our stores in the Columbus metro since last fall in order to research the proper motorcycle choice for him In February (2/2/16), Mr [redacted] wrote to us stating, “Since this is a big purchase that I wish to have for years to come, I want to take my time to select the proper motorcycle Thank you.” And, "my friend told me you are square dealers with customers"After working with us over many months, Mr [redacted] made his selection We asked about his riding skills and he said he had not ridden in a number of yearsWe offered to have him take our Riders Academy Training course (As a Veteran, we offered this $course to him for free) which he declinedOn the day he picked up his bike, he was wearing shorts which several of our Associates advised against Our Owner’s Manuals clearly advise wearing protective gear while riding He stated “that he had worn shorts while riding his whole life.” The Harley-Davidson Motor Company (HDMC) is located in Milwaukee, Wisconsin, not Minnesota, and has no record of having received a letter from Mr [redacted] HDMC, which is responsible for the design and manufacture of this motorcycle and has produced thousands of this particular model has never informed us of any design flaw on this model that might be responsible for an injury of this sort.As always, care must be taken to avoid hot surfaces during the operation of any motorcycle, and proper gear must be worn We regret that Mr [redacted] had any issue with his motorcycle We value his business and appreciated the opportunity to be of service to himOur offer on Rider Academy still stands

I am rejecting this response because: It is sad that this continues to keep going on like thisTrust ? More like this business can not be trustedLike I said many times I have physical proof that this was done to my bikeAnd the fact that This dealership if full of dishonest crooks is a shame that they can even be openTrying to place blame on a customer for their wrong doingJust because a business wants to try using the amount of years they was open like that means they are incapable of mistakes or not capable of having shady workersI would think that a business that cares about the way they operate would want to properly fix the situation rather than to place blame on customer and try to sell them more work It's not about the amount of moneyIt's the point this is allowed to happen I can spend more money on a lawyer if need be because this is not about money it's about how this company does anything they can to even stay in businessEven if it is shady I know as an owner ofba company I would handle this a little more professional than thisI would most definitely not be giving loyal customers that have spent thousands of dollars at their business a hard time and blaming them for actions that happened in the businessI know the truth just like the people that had done this to my motorcycleAnd regardless of continued sending it the fact still remains that this actually happenedAnd I don't want them same thing to happen to other people

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

We are sorry to have somehow lost the trust of Mr [redacted] We have been in business for years taking care of our loyal customers and the loss of even a single relationship is distressing to all of us, Mr [redacted] brought us a broken motorcycleWe quoted him a price, he agreed and we fixed the issue for the agreed upon price.Upon learning that we inadvertently nicked the seal which resulted in a leak, we took responsibility and fixed that at no additional cost.In addition, we spent many hours fixing other issues that we discovered, at no cost to our customer.We have assured this customer that we stand behind our work and will cover our labor and any parts found to be defective.At this point, the customer has not returned We are unaware of any continuing issue with his vehicle.Should we be asked to do any further work, we will diagnose and if our prior work is found to be at fault we will act accordingly.Our efforts in behalf of Mr [redacted] were the same we could do for any valued customer - above and beyond.We are sorry they were not satisfactory to Mr [redacted]

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We have many customers who are plus size.And while we love to sell gear, the reason we recommend wearing proper protective gear is not to sell itIt is to keep people safeThat is why we pioneered private rider training in OhioWe do not make money doing this training--it is just the right thing to do! We again offer this course free of the usual $charge to Mr ***As further evidence of our appreciation of his patronage we would additionally offer a $store credit to him to purchase protective gear of his choice. Rick and Team at Centennial Park Harley Davidson Tell us why here

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We are sorry to have somehow lost the trust of Mr*** We have been in business for years taking care of our loyal customers and the loss of even a single relationship is distressing to all of us, Mr*** brought us a broken motorcycleWe quoted him a price, he agreed and we
fixed the issue for the agreed upon price.Upon learning that we inadvertently nicked the seal which resulted in a leak, we took responsibility and fixed that at no additional cost.In addition, we spent many hours fixing other issues that we discovered, at no cost to our customer.We have assured this customer that we stand behind our work and will cover our labor and any parts found to be defective.At this point, the customer has not returned We are unaware of any continuing issue with his vehicle.Should we be asked to do any further work, we will diagnose and if our prior work is found to be at fault we will act accordingly.Our efforts in behalf of Mr*** were the same we could do for any valued customer - above and beyond.We are sorry they were not satisfactory to Mr***

Although Harley Davidson provides you with quotes from my email, you must understand the that these responses were not made in person at any store locationI was in the market for a bike, but assumed that Harley Davidson was a company that would not deceive me into thinking I could ride their product without bundling up in their apparelJust because they state that 'no one else' has ever had the burn that I received makes me at faultWe are all different and that was not taken into consideration at the site of purchaseI'm old and obese, but taking advantage of that is not fairHow many people have to be injured before the company takes an active part or caring of their ridersI stated previously that I am not looking for a law-suit or monetary compensation only a solution to the problemIn the time since my injury I have come up with a solution to the problemI bought a piece of leather overlaid it onto the oil cap (not attached to the oil cap) and by simply lifting up the cover you can still get to the oil cap to check the levelNow it may not look like a engineered part of the bike, but it works, and it also allows me to answer the question from others "What is that for or Is that a custom part?" For years I have wanted a Harley and now that I have one I can't wait to sell it or trade it in for a Honda!

I am rejecting this response because:
It is sad that this continues to keep going on like thisTrust ? More like this business can not be trustedLike I said many times I have physical proof that this was done to my bikeAnd the fact that This dealership if full of dishonest crooks is a shame that they can even be openTrying to place blame on a customer for their wrong doingJust because a business wants to try using the amount of years they was open like that means they are incapable of mistakes or not capable of having shady workersI would think that a business that cares about the way they operate would want to properly fix the situation rather than to place blame on customer and try to sell them more work It's not about the amount of moneyIt's the point this is allowed to happen I can spend more money on a lawyer if need be because this is not about money it's about how this company does anything they can to even stay in businessEven if it is shady I know as an owner ofba company I would handle this a little more professional than thisI would most definitely not be giving loyal customers that have spent thousands of dollars at their business a hard time and blaming them for actions that happened in the businessI know the truth just like the people that had done this to my motorcycleAnd regardless of continued sending it the fact still remains that this actually happenedAnd I don't want them same thing to happen to other people.

? Our records show that Mr[redacted] first made contact with several of our stores in the Columbus metro since last fall in order to research the proper motorcycle choice for him.? In February (2/2/16), Mr[redacted] wrote to us stating, “Since this is a big purchase that I wish to have for
years to come, I want to take my time to select the proper motorcycle.? Thank you.” And, "my friend told me you are square dealers with customers".? After working with us over many months, Mr[redacted] made his selection.? We asked about his riding skills and he said he had not ridden in a number of yearsWe? offered to have him take our Riders Academy Training course (As a Veteran, we offered this $course to him for free) which he declined.? On the day he picked up his bike, he was wearing shorts which several of our Associates advised against.? Our Owner’s Manuals clearly advise wearing protective gear while riding.? He stated “that he had worn shorts while riding his whole life.” ? The Harley-Davidson Motor Company (HDMC) is located in Milwaukee, Wisconsin, not Minnesota, and has no record of having received a letter from Mr[redacted].? HDMC, which is responsible for the design and manufacture of this motorcycle and has produced thousands of this particular model has never informed us of any design flaw on this model that might be responsible for an injury of this sort.As always, care must be taken to avoid hot surfaces during the operation of any motorcycle, and proper gear must be worn.? ? ? We regret that Mr[redacted] had any issue with his motorcycle.? We value his business and appreciated the opportunity to be of service to him.? Our offer on Rider Academy still stands.? ?

We have many customers who are plus size.And while we love to sell gear, the reason we recommend wearing proper protective gear is not to sell it. It is to keep people safe. That is why we pioneered private rider training in Ohio. We do not make money doing this training--it is just the right thing to do! We again offer this course free of the usual $395 charge to Mr [redacted]. As further evidence of our appreciation of his patronage we would additionally offer a $125 store credit to him to purchase protective gear of his choice. Rick and Team at Centennial Park Harley Davidson   Tell us why here...

We are sorry to have somehow lost the trust of Mr. [redacted].  We have been in business for 104 years taking care of our loyal customers and the loss of even a single relationship is distressing to all of us, Mr. [redacted] brought us a broken motorcycle. We quoted him a price, he agreed and we...

fixed the issue for the agreed upon price.Upon learning that we inadvertently nicked the seal which resulted in a leak, we took responsibility and fixed that at no additional cost.In addition, we spent many hours fixing other issues that we discovered, at no cost to our customer.We have assured this customer that we stand behind our work and will cover our labor and any parts found to be defective.At this point, the customer has not returned.  We are unaware of any continuing issue with his vehicle.Should we be asked to do any further work, we will diagnose and if our prior work is found to be at fault we will act accordingly.Our efforts in behalf of Mr. [redacted] were the same we could do for any valued customer - above and beyond.We are sorry they were not satisfactory to Mr. [redacted].

I am rejecting this response because:
It is sad that this continues to keep going on like this. Trust ? More like this business can not be trusted. Like I said many times I have physical proof that this was done to my bike. And the fact that This dealership if full of dishonest crooks is a shame that they can even be open. Trying to place blame on a customer for their wrong doing. Just because a business wants to try using the amount of years they was open like that means they are incapable of mistakes  or not capable of having shady workers. I would think that a business that cares about the way they operate would want to properly fix the situation rather than to place blame on customer and try to sell them more work . It's not about the amount of money. It's the point this is allowed to happen . I can spend more money on a lawyer if need be because this is not about money . it's about how this company does anything they can to even stay in business. Even if it is shady . I know as an owner ofba company I would handle this a little more professional than this. I would most definitely not be giving loyal customers that have spent thousands of dollars at their business a hard time and blaming them for actions that happened in the business. I know the truth just like the people that had done this to my motorcycle. And regardless of continued sending it . the fact still remains that this actually happened. And I don't want them same thing to happen to other people.

Our records show that Mr. [redacted] first made contact with several of our stores in the Columbus metro since last fall in order to research the proper motorcycle choice for him.  In February (2/2/16), Mr. [redacted] wrote to us stating, “Since this is a big purchase that I wish to have for...

years to come, I want to take my time to select the proper motorcycle.  Thank you.” And, "my friend told me you are square dealers with customers". After working with us over many months, Mr. [redacted] made his selection.  We asked about his riding skills and he said he had not ridden in a number of years. We offered to have him take our Riders Academy Training course (As a Veteran, we offered this $395 course to him for free) which he declined. On the day he picked up his bike, he was wearing shorts which several of our Associates advised against.  Our Owner’s Manuals clearly advise wearing protective gear while riding.  He stated “that he had worn shorts while riding his whole life.”  The Harley-Davidson Motor Company (HDMC) is located in Milwaukee, Wisconsin, not Minnesota, and has no record of having received a letter from Mr. [redacted]. HDMC, which is responsible for the design and manufacture of this motorcycle and has produced thousands of this particular model has never informed us of any design flaw on this model that might be responsible for an injury of this sort.As always, care must be taken to avoid hot surfaces during the operation of any motorcycle, and proper gear must be worn.    We regret that Mr. [redacted] had any issue with his motorcycle.  We value his business and appreciated the opportunity to be of service to him. Our offer on Rider Academy still stands.

Although Harley Davidson provides you with quotes from my email, you must understand the that these responses were not made in person at any store location. I was in the market for a bike, but assumed that Harley Davidson was a company that would not deceive me into thinking I could ride their product without bundling up in their apparel. Just because they state that 'no one else' has ever had the burn that I received makes me at fault. We are all different and that was not taken into consideration at the site of purchase. I'm old and obese, but taking advantage of that is not fair. How many people have to be injured before the company takes an active part or caring of their riders. I stated previously that I am not looking for a law-suit or monetary compensation only a solution to the problem. In the time since my injury I have come up with a solution to the problem. I bought a piece of leather overlaid it onto the oil cap (not attached to the oil cap) and by simply lifting up the cover you can still get to the oil cap to check the level. Now it may not look like a engineered part of the bike, but it works, and it also allows me to answer the question from others "What is that for or Is that a custom part?" For years I have wanted a Harley and now that I have one I can't wait to sell it or trade it in for a Honda!