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Centennial Tap Beer Service, Inc.

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Reviews Centennial Tap Beer Service, Inc.

Centennial Tap Beer Service, Inc. Reviews (1)

Initial Business Response /* (1000, 6, 2015/10/24) */
On September 16th, 2015, we sold and delivered to [redacted] a 5.8 cf Dandy Keg Cooler. Our tech delivered and installed the cooler at no extra charge. He was also asked to remove the old cooler, which he did.
On September 21st, 2015, [redacted]...

called and said that the cooler was not functioning properly, and was warm. I dispatched a service tech and he found that the compressor on the unit wasn't working, and a warranty claim must be submitted. This visit was also at no charge.
On September 22nd, 2015, the customer called to discuss replacement. I explained to him that it was the manufacturers policy to send a refrigeration tech to repair the unit instead of replacing the unit. I told him that he needed to call the service line at Danby and give them the serial number on the unit. I offered to send another tech out at no charge to help him find the serial number and submit his claim. He refused my offer and wanted his old unit back. I told him that it was here, and that he could come and pick it up at any time. It is still here.
As a dealer, we need to adhere to the manufacturers policy for repair. I cannot replace the unit because per Danby's policy, I will not be sent a new unit, or reimbursed in any way.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He ([redacted]) never said that my old unit was there. And never asked me to come pick it up. He told me he did not know where it was and that they probably trashed it. I told him his employee said to me that they will find use for it. [redacted] then said he will have to check on that and hung up on me. That was the last I heard from them. Now [redacted] is blatantly lying.
I'm just asking this company to do the right thing. They sold me defective merchandise and I want them to make it right by taking back their defective merchandise and get me what I paid for. It should not fall on the customer due to the vendors defective product. That should be between the vendor and their manufacturer.
Final Business Response /* (4000, 10, 2015/11/13) */
The manufacturers policy is to send a service tech to the customers home and repair the unit, or replace if necessary.This type of policy is not uncommon among manufacturers. The unit was brand new, in the original box when delivered. If repairs are made, they will be made using brand new parts.
The customer simply needs to call the service line and initiate a service order. As a dealer, I am bound by the manufacturers policies.
In order to help resolve this issue, I am willing to send a service tech to the customers home, return the old keg cooler, and help the customer source the serial number of the new cooler, to initiate a service order to the manufacturer.
Final Consumer Response /* (2000, 12, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fine. I just want this over with. I have never dealt with such poorly run business as this. So as YOU stated: "I am willing to send a service tech to the customers home, return the old keg cooler, and help the customer source the serial number of the new cooler, to initiate a service order to the manufacturer."
I should not have to pay for any of the aforementioned as well to get this machine functional.
Contact me to arrange a time to have someone out to get whatever you need to get the parts and to repair the unit and also bring me back my old unit.
Once this is completed I will be happy to put this matter in the past but not until the unit I purchased is up and running correctly.

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Address: 1930 W 41st Ave, Denver, Colorado, United States, 80211-1801

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