Centennial Tap Beer Service

Initial Business Response / [redacted] (1000, 6, 2015/10/24) */ On September 16th, 2015, we sold and delivered to [redacted] a cf Dandy Keg CoolerOur tech delivered and installed the cooler at no extra chargeHe was also asked to remove the old cooler, which he did On September 21st, 2015, *** called and said that the cooler was not functioning properly, and was warmI dispatched a service tech and he found that the compressor on the unit wasn't working, and a warranty claim must be submittedThis visit was also at no charge On September 22nd, 2015, the customer called to discuss replacementI explained to him that it was the manufacturers policy to send a refrigeration tech to repair the unit instead of replacing the unitI told him that he needed to call the service line at Danby and give them the serial number on the unitI offered to send another tech out at no charge to help him find the serial number and submit his claimHe refused my offer and wanted his old unit backI told him that it was here, and that he could come and pick it up at any timeIt is still here As a dealer, we need to adhere to the manufacturers policy for repairI cannot replace the unit because per Danby's policy, I will not be sent a new unit, or reimbursed in any way Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) He (***) never said that my old unit was thereAnd never asked me to come pick it upHe told me he did not know where it was and that they probably trashed itI told him his employee said to me that they will find use for it [redacted] then said he will have to check on that and hung up on meThat was the last I heard from themNow [redacted] is blatantly lying I'm just asking this company to do the right thingThey sold me defective merchandise and I want them to make it right by taking back their defective merchandise and get me what I paid forIt should not fall on the customer due to the vendors defective productThat should be between the vendor and their manufacturer Final Business Response / [redacted] (4000, 10, 2015/11/13) */ The manufacturers policy is to send a service tech to the customers home and repair the unit, or replace if necessary.This type of policy is not uncommon among manufacturersThe unit was brand new, in the original box when deliveredIf repairs are made, they will be made using brand new parts The customer simply needs to call the service line and initiate a service orderAs a dealer, I am bound by the manufacturers policies In order to help resolve this issue, I am willing to send a service tech to the customers home, return the old keg cooler, and help the customer source the serial number of the new cooler, to initiate a service order to the manufacturer Final Consumer Response / [redacted] (2000, 12, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) FineI just want this over withI have never dealt with such poorly run business as thisSo as YOU stated: "I am willing to send a service tech to the customers home, return the old keg cooler, and help the customer source the serial number of the new cooler, to initiate a service order to the manufacturer." I should not have to pay for any of the aforementioned as well to get this machine functional Contact me to arrange a time to have someone out to get whatever you need to get the parts and to repair the unit and also bring me back my old unit Once this is completed I will be happy to put this matter in the past but not until the unit I purchased is up and running correctly