Center Debt Relief

Cleveland Revdex.com/To Whom It May Concern, We want thank you for contacting us in regard to the concerns of Mrs [redacted] and we appreciate your patience while we reviewed our customer and service history in order to present a sound and truthful response to the concerns listed in the complaint form Our initial contact with Mrs [redacted] was on March 27, 2014, at 5:12pmMrs [redacted] called in to state that she would like an estimate for a maintenance program for the duplex she was in (taking care of both sides) and at that time ***, our office manager and Mr [redacted] ***’s personal assistant, set up an appointment to meet with Mrs [redacted] at 3:00pm on March 28, The estimate for Mrs [redacted] was entered into our system on April 1, 2014, and the estimate was emailed overWe received a voicemail from Mrs [redacted] stating she wanted to move forward with some services, but she had questionsSo after [redacted] returned Mrs [redacted] ’s call and answered her questions about the service, we received verbal approval and Mrs [redacted] ’s selected services were set upThe first service was completed on April 18, 2014, and the secondary was completed on April 23, Mrs [redacted] called in on April 24, 2014, at 3:53pm asking what had been completed the previous week and just yesterdayOn April 25, 2014, [redacted] returned Mrs [redacted] ’s call and left her a message at 3:10pm to let her know mowing and fertilization was completed The next contact was not until May 6, 2014, stating she had a concern about the dandelionsOur initial application did not include weed control because the weather was too cold for it be effectiveWe use a topical treatment that activates at an air temperature of 45-degrees Fahrenheit, and without the presence of weeds and the correct air temperature, the chemical used is futileOn the May 6, call, Mrs [redacted] states her concerns about dandelions, but did not mention any concerns about clover or ivyMoreover, we advise all of our clients that clover and ivy (and any “creeping” weed that is already established in a lawn) cannot be controlled with a single application, but will need several applications to completely kill offAfter Mrs [redacted] ’s call in, Mr [redacted] completed a no-charge service call weed control for the dandelions and a mild amount of clover Mrs [redacted] did have in the lawn, on May 8, While he was out he verified that a previous mowing concern was solved (we missed a section of her tree lawn on the first mowing) but also noted a concern about saplings in the lawn The next contact was on May 21, At that time, Mrs [redacted] called in to asked when the landscape work would beginShe was wanting to plant some flowers, but was looking to have the clean up completed firstIn addition, Mrs [redacted] stated the lawn was starting to look very nice and she thanked us for itAt that time, Mrs [redacted] had only receive the single chargeable lawn application and the single no-charge service callAgain, at no time after the initial call on May 6, 2014, until our final contact on July 12, 2014, did Mrs [redacted] ever mention a concern about weeds of any type in the lawn beyond the initial complaint and the final complaint that were verified as acorns and not weedsBetween that time, Mrs [redacted] did receive chargeable applications of fertilizer and weed controlAt 11:am on May 21, 2014, ***, the temporary customer service rep (she was filling in while [redacted] was on vacation) returned Mrs [redacted] ’s call and told her we would be out the following week in May (the week of May 26, 2014), however [redacted] did not actually schedule the work for an unknown reasonThis was an error that was only brought to our attention on May 30, 2014, when Mrs [redacted] called in again [redacted] had returned from vacation by then and received the voicemailAt that time, she directed the call to Mr [redacted] to find out when the service would be scheduled for sureOn June 2, 2014, Mrs [redacted] did call in again because she had not received a response and requested Mr [redacted] specifically return her call as opposed to [redacted] on June 3, when [redacted] attempted to make contact and apologize to Mrs [redacted] for our oversightUnfortunately, in the busiest part of the season, Mr***’s time in the office is infrequent at best and the majority of his weekly hours are spent on site at jobs or in the field completing estimates, so Mrs [redacted] did not receive her follow up phone call until June 4, On that day, an outgoing call was made to Mrs [redacted] at 5:02pm by Mr [redacted] to let Mrs [redacted] know the work would begin before the end of the week The initial phase of the Landscaping job began on June 6, While out on the job, it was discovered that the river rock was installed incorrectly by the previous landscaper or homeowner, and was full of dirt and sandThe correct installation is weed block and stone only; dirt or sand are never required and only seldom used for DIY walkways where trenching is not an option/not preferredIt was impossible to know the topical dirt was more than just an accumulation of debris on the initial estimate, and while our crew did their best to clean the stone, the reality was the stone would not look brand new as everyone involved in the project had hoped and intendedTo remedy this situation, brand new stone was brought in to fill in thin areas and cast a layer over the areas that were particularly bothersomeThe additional stone and time it took to complete the additional repair was not billed to Mrs [redacted] , despite being outside of the original work orderIn addition to the unexpected labor involved with the stones, the red, scalloped, curved and straight brick Mrs [redacted] requested was out of stock at our main supplies ( [redacted] ’s in Avon, OH, [redacted] ***’s in Amherst, OH, and [redacted] in Lorain, OH) and the brick had to be ordered from [redacted] ’s in Sandusky, OHOn June 17, 2014, at 10:am, Mrs [redacted] called in again asking specifically for only Mr [redacted] to return her call, despite ***’s readiness and ability to assist Mrs [redacted] with any of her questions or concernsMrs [redacted] did not receive a call back at this time, however work progressed again on June 19, On that date is was discovered the stone that Menard’s had supplied to complete the area around Mrs [redacted] ’s lamp post did not fit correctly and new stone was requiredIt was conveyed to Mrs [redacted] at that time that we would be completing the stone work as soon as the correct materials were availableOn June 26, 2014, our crew came back out with the straight topped bricks (which Mrs [redacted] has agreed to substitute) to fit around the front of the landscape beds and to install more river rock to try and cover up the stone installed incorrectly by previous landscaper or homeownerMrs [redacted] did call in on June 26, 2014, to express some of her concerns about the stone, but did say the brick was installed and looked nice and she appreciated us completing it, but was still concerned about the river rock On July 5, 2014, both parties agreed to terminate any future work at the time of landscape completion and also on this day, Mr [redacted] explained to Mrs [redacted] that the “weeds” she was pointing out were in fact saplings from Oak tree acorns in the lawn and they could be mowed down, but there is nothing we can put down to kill them that would not also harm the lawnOur weed control material is a selective herbicide, therefore trees and turf grasses are not affected by itOn July 9, 2014, Mrs [redacted] left a message exclusively again for Mr***, belittling his business practice, but also stating concerns that Mr [redacted] had previously addressed and assured Mrs [redacted] would be taken care of when we were able to complete the job in fullShe states that if the job is not completed before the end of the week, she will file a Revdex.com claim and any other measures necessary to get the job completeUnfortunately, Mr***’s outgoing call on July 11, 2014, at 3:40pm went unanswered by Mrs [redacted] The call was made to let Mrs [redacted] know our crew would be out on an unscheduled Saturday to complete her work and that he was very sorry for the untimely arrival of the correct rounded brick needed for the lamp post installationOn this same day, according to the paperwork we received, Mrs [redacted] filed a claim again the companyJuly 12, 2014, Mr [redacted] arrived to ensure the final phase of the project was completed to the specifications that were set out in the original contract work and to acknowledge the ongoing changes Mrs [redacted] required On July 14, 2014, Mrs [redacted] called in to let us know while everything was much better, she was now having concerns about the brick installation that was not in the realm of the original contract It was explained to Mrs [redacted] on July 5, 2014, that the brick could not be installed higher around the lamp post without significant extra labor and cost that was not in the original quoteThe only other option would be to return to the original scalloped brick that did not make a circle, but an oval (Mrs [redacted] ’s lamp post area is a circle; this is why the stone was substituted on June 26, 2014)There has been no contact between the parties since this date In regard to the desired settlement Mrs [redacted] has requested we would like to address the items that have already been completed as of July 12, 2014: - Grass/weeds removed from the flower beds - Extra river rock was installed several times; each time should have been at a charge by the cubic yard, but was not and instead was completed at no charge for customer satisfaction - All bricks were installed as originally quoted and their installation was approved by Mrs [redacted] on June 26, 2014; any additional brick work, (e.g., amending the ground under the straight brick around the lamppost or replacing it again) is outside of the scope of contracted work We feel Mrs [redacted] ’s desire to have these items completed has been fulfilled to the best of our ability and well beyond the scope of our originally schedule workWhile there is some dispute on timeliness, a month from initially starting the job to completion is not unheard of by any means by a landscaping business, especially when materials are unexpectedly unavailable after a concerted and dedicated effort to obtain them at the earliest possible timeIn regard to contacting Mrs [redacted] , our call records (which display both incoming and outgoing calls) and our customer service records indicate clearly that there was significantly more communication than Mrs [redacted] recalls and the timeline in which we completed promised work or addressed concerns was also in keeping with a reasonable time frame As for Mrs [redacted] ’s request for an amended bill, we would also like to address that per item: - Mrs [redacted] received the correct amount of brick, installed in the correct manner, in the originally quoted way and in the mutually approved amended way on June 26, Additional weed control was completed in the landscape beds despite also being an additional charge for most customer because we were trying to address and rectify her concernsWe will not be making any deductions from the invoice for this work - Mrs [redacted] was not billed for an aeration; there is no need to dispute this charge - Outside of the single call about dandelion weeds on May 6, there were never any concerns about the condition of the lawn after the service call on May 8, On July 5, 2014, Mr [redacted] addressed the only other lawn concern Mrs [redacted] had shared by explaining the “weeds” were in fact saplings and could not be treatedOn May 21, 2014, Mrs [redacted] confirmed via voicemail that the lawn was looking nice We will not be amending the invoices for Fertilization and Weed Control applications We are in agreement that Weekly Lawn Mowing services should be billed in full It is noted on the complaint form that Mrs [redacted] did not receive any invoices, however all invoices were submitted via email to: [redacted] @***.comOur invoices are sent out one month in arrears and all of our audit records show the invoices were sent over ( [redacted] did discuss billing with Mrs [redacted] on April 1, 2014) and successfully submitted to the aforementioned email addressAs of August 11, 2014, no payment has been made on this accountOnce again, in keeping with our earnest effort to work with Mrs [redacted] until she was satisfied with our service, we have suspended the mandatory monthly late fee of $that is instituted days after the invoice closes out at the end of the monthThis policy is brightly and boldly listed in red on all of our invoicesThe amount lost in fees from unpaid invoices as of August 15, 2014, will be $(three $charges for the April, May, and June invoices and an additional $charges for the April and May invoices for every days they go unpaid after the initial late fee is assessed)As of this time, we agree to waive those fees completely if the account is paid in full by September 15, Our only goal from the beginning of our professional relationship with Mrs [redacted] was to provide quality service at a competitive price, and we feel we have gone above our service agreement to provide Mrs [redacted] with such serviceIt is always a disappointment to hear a customer is dissatisfied with our work, however, we continue to garner high ratings across the board on many publicly maintained review sites (e.g., ***, [redacted] ***, and [redacted] ) because customer service in the office and in the field is our number one priorityAt the same time we were working on Mrs [redacted] ’s home, we were contracted by a neighbor to complete landscaping work for them solely because they were impressed with our completed job at Mrs [redacted] ’s homeOur work has been praised by Mrs [redacted] in her voicemails throughout the season and her concerns taken seriously and addressed as soon as possibleAt this point we are at a loss on what more we could have done for Mrs [redacted] , but we are still dedicated to an amicable and mutually acceptable solution Sincerely, Born’s Landscape & Lawn Care

Enclosed is a copy of the letter that I mailed to *** ***, owner of Born’s Landscaping and Lawn Care, with a check for the amount of $548.00, on 9/15/
The letter explains why this is the amount that I feel is the correct and fair amount that should be paid for the quality of services received If there is any need to reach me, I can be reached by phone at 440-71441109, or email ***@***.com, you have my mailing address
Thank You,
*** ***

We want thank you for contacting us in regard to the additional concerns of Mrs*** *** and we appreciate your patience while we reviewed our customer and service history in order to present a sound and truthful response to the concerns listed in the complaint form
We do want to confirm that we received and applied the most recent payment (check #1, $548.00) to Mrs***’s accountThe payment covered the April ($85.73), May ($186.38), and July ($123.01) invoices in full and the remaining $was applied to the much disputed June (previous balance: $857.86, current balance: $704.98)As we have stated, and subsequently provided information to explain our position previously, we are not in agreement with Mrs***’s proposal for an amended balanceWe understand that payment in full is unacceptable to Mrs***, so we are willing to discount the $Landscaping charge 10% ($62.00) and waive any late fee charges to dateAll other charges are to be upheld in full
Additionally, in the interest of maintaining a cohesive dialogue and accurate account history, we also dispute Mrs***’s claim that an invoice was emailed to her on 6/30/or that a request for a paper bill was ever receivedOur invoicing program allows us to not only show the audit history to confirm an email is submitted, but it also shows the day and time of delivery, and when applicable, the day and time the email was openedWe can confirm that every invoice shows successfully delivered from the initial invoice in April to the final invoice in July to Mrs***’s emailIn specific, the June invoice Mrs*** references as received on 6/30/and immediately replied to that same day, was not delivered to her email until 3:pm on 7/ 16/and subsequently opened at 11:pm on 7/16/ As aforementioned in the initial response to this complaint, there had been no direct communication between Mrs*** and Born’s Landscape & Lawn Care since 7/14/until the most recent letter dated 9/14/2014; because of that information, we wholly and entirely dispute Mrs***’s claim of the 6/ 0/mailed invoice request
We are still at a loss as to what more we can do from a service or customer service stand point for Mrs***, however we remain dedicated to resolving this disagreement in a manner that is acceptable to both parties
Sincerely,
Born’s Landscape & Lawn Care

Cleveland Revdex.com/To Whom It May...

Concern,
We want thank you for contacting us in regard to the concerns of Mrs. [redacted] and we appreciate your patience while we reviewed our customer and service history in order to present a sound and truthful response to the concerns listed in the complaint form.
Our initial contact with Mrs. [redacted] was on March 27, 2014, at 5:12pm. Mrs. [redacted] called in to state that she would like an estimate for a maintenance program for the duplex she was in (taking care of both sides) and at that time [redacted], our office manager and Mr. [redacted]’s personal assistant, set up an appointment to meet with Mrs. [redacted] at 3:00pm on March 28, 2014. The estimate for Mrs. [redacted] was entered into our system on April 1, 2014, and the estimate was emailed over. We received a voicemail from Mrs. [redacted] stating she wanted to move forward with some services, but she had questions. So after [redacted] returned Mrs. [redacted]’s call and answered her questions about the service, we received verbal approval and Mrs. [redacted]’s selected services were
set up. The first service was completed on April 18, 2014, and the secondary was completed on April 23, 2014. Mrs. [redacted] called in on April 24, 2014, at 3:53pm asking what had been completed the previous week and just yesterday. On April 25, 2014, [redacted] returned Mrs. [redacted]’s call and left her a message at 3:10pm to let her know mowing and fertilization was completed.
The next contact was not until May 6, 2014, stating she had a concern about the dandelions. Our initial application did not include weed control because the weather was too cold for it be effective. We use a topical treatment that activates at an air temperature of 45-50 degrees Fahrenheit, and without the presence of weeds and the correct air temperature, the chemical used is futile. On the May 6, 2014 call, Mrs. [redacted] states her concerns about dandelions, but did not mention any concerns about clover or ivy. Moreover, we advise all of our clients that clover and ivy (and any “creeping” weed that is already established in a lawn) cannot be controlled with a single application, but will need several applications to completely kill off. After Mrs. [redacted]’s call in, Mr. [redacted] completed a no-charge service call weed control for the dandelions and a mild amount of clover Mrs. [redacted] did have in the lawn, on May 8, 2014. While he was out he verified that a previous mowing concern was solved (we missed a section of her tree lawn on the first mowing)
but also noted a concern about saplings in the lawn.
The next contact was on May 21, 2014. At that time, Mrs. [redacted] called in to asked when the landscape work would begin. She was wanting to plant some flowers, but was looking to have the clean up completed first. In addition, Mrs. [redacted] stated the lawn was starting to look very nice and she thanked us for it. At that time, Mrs. [redacted] had only receive the single chargeable lawn application and the single no-charge service call. Again, at no time after the initial call on May 6, 2014, until our final contact on July 12, 2014, did Mrs. [redacted] ever mention a concern about weeds of any type in the lawn beyond the initial complaint and the final complaint that were verified as acorns and not weeds. Between that time, Mrs. [redacted] did receive 2 chargeable applications of fertilizer and weed control. At 11:26 am on May 21, 2014, [redacted], the temporary customer service rep (she was filling in while [redacted] was on vacation) returned Mrs. [redacted]’s call and told her we would be out the following week in May (the week of May 26, 2014), however [redacted] did not actually schedule the work for an unknown reason. This was an error that was only brought to our attention on May 30, 2014, when Mrs. [redacted] called in again. [redacted] had returned from vacation by then and received the voicemail. At that time, she directed the call to Mr. [redacted] to find out when the service would be scheduled for sure. On June 2, 2014, Mrs. [redacted] did call in again because she had not received a response and requested Mr. [redacted] specifically return her call as opposed to [redacted] on June 3, 2014 when [redacted] attempted to make contact and apologize to Mrs. [redacted] for our oversight. Unfortunately, in the busiest part of the season, Mr. [redacted]’s time in the office is infrequent at best and the majority of his weekly hours are spent on site at jobs or in the field completing estimates, so Mrs. [redacted] did not receive her follow up phone call until June 4, 2014. On that day, an outgoing call was made to Mrs. [redacted] at 5:02pm by Mr. [redacted] to let Mrs. [redacted] know the work would begin before the end of the week.
The initial phase of the Landscaping job began on June 6, 2014. While out on the job, it was discovered that the river rock was installed incorrectly by the previous landscaper or homeowner, and was full of dirt and sand. The correct installation is weed block and stone only; dirt or sand are never required and only seldom used for DIY walkways where trenching is not an option/not preferred. It was impossible to know the topical dirt was more than just an accumulation of debris on the initial estimate, and while our crew did their best to clean the stone, the reality was the stone would not look brand new as everyone involved in the project had hoped and intended. To remedy this situation, brand new stone was brought in to fill in thin areas and cast a layer over the areas that were particularly bothersome. The additional stone and time it took to complete the additional repair was not billed to Mrs. [redacted], despite being outside of the original work order. In addition to the unexpected labor involved with the stones, the red, scalloped, curved and straight brick Mrs. [redacted] requested was out of stock at our 3 main supplies ([redacted]’s in Avon, OH, [redacted]’s in Amherst, OH, and [redacted] in Lorain, OH) and the brick had to be ordered from [redacted]’s in Sandusky, OH. On June 17, 2014, at 10:02 am, Mrs. [redacted] called in again asking specifically for only Mr. [redacted] to return her call, despite [redacted]’s readiness and ability to assist Mrs. [redacted] with any of her questions or concerns. Mrs. [redacted] did not receive a call back at this time, however work progressed again on June 19, 2014. On that date is was discovered the stone that Menard’s had supplied to complete the area around Mrs. [redacted]’s lamp post did not fit correctly and new stone was required. It was conveyed to Mrs. [redacted] at that time that we would be completing the stone work as soon as the correct materials were available. On June 26, 2014, our crew came back out with the straight topped bricks (which Mrs. [redacted] has agreed to substitute) to fit around the front of the landscape beds and to install more river rock to try and cover up the stone installed incorrectly by previous landscaper or homeowner. Mrs. [redacted] did call in on June 26, 2014, to express some of her concerns about the stone, but did say the brick was installed and looked nice and she appreciated us completing it, but was still concerned about the river rock.
On July 5, 2014, both parties agreed to terminate any future work at the time of landscape completion and also on this day, Mr. [redacted] explained to Mrs. [redacted] that the “weeds” she was pointing out were in fact saplings from Oak tree acorns in the lawn and they could be mowed down, but there is nothing we can put down to kill them that would not also harm the lawn. Our weed control material is a selective herbicide, therefore trees and turf grasses are not affected by it. On July 9, 2014, Mrs. [redacted] left a message exclusively again for Mr. [redacted], belittling his business practice, but also stating concerns that Mr. [redacted] had previously addressed and assured Mrs. [redacted] would be taken care of when we were able to complete the job in full. She states that if the job is not completed before the end of the week, she will file a Revdex.com claim and any other measures necessary to get the job complete. Unfortunately, Mr. [redacted]’s outgoing call on July 11, 2014, at 3:40pm went unanswered by Mrs. [redacted]. The call was made to let Mrs. [redacted] know our crew would be out on an unscheduled Saturday to complete her work and that he was very sorry for the untimely arrival of the correct rounded brick needed for the lamp post installation. On this same day, according to the paperwork we received, Mrs. [redacted] filed a claim again the company. July 12, 2014, Mr. [redacted] arrived to ensure the final phase of the project was completed to the specifications that were set out in the original contract work and to acknowledge the ongoing changes Mrs. [redacted] required.
On July 14, 2014, Mrs. [redacted] called in to let us know while everything was much better, she was now having concerns about the brick installation that was not in the realm of the original contract It was explained to Mrs. [redacted] on July 5, 2014, that the brick could not be installed higher around the lamp post without significant extra labor and cost that was not in the original quote. The only other option would be to return to the original scalloped brick that did not make a circle, but an oval (Mrs. [redacted]’s lamp post area is a circle; this is why the stone was substituted on June 26, 2014). There has been no contact between the parties since this date.
In regard to the desired settlement Mrs. [redacted] has requested we would like to address the items that have already been completed as of July 12, 2014:
- Grass/weeds removed from the flower beds
- Extra river rock was installed several times; each time should
have been at a charge by the cubic yard, but was not and
instead was completed at no charge for customer satisfaction
- All bricks were installed as originally quoted and their installation
was approved by Mrs. [redacted] on June 26, 2014; any additional
brick work, (e.g., amending the ground under the straight brick
around the lamppost or replacing it again) is outside of the scope of
contracted work.
We feel Mrs. [redacted]’s desire to have these items completed has been fulfilled to the best of our ability and well beyond the scope of our originally schedule work. While there is some dispute on timeliness, a month from initially starting the job to completion is not unheard of by any means by a landscaping business, especially when materials are unexpectedly unavailable after a concerted and dedicated effort to obtain them at the earliest possible time. In regard to contacting Mrs. [redacted], our call records (which display both incoming and outgoing calls) and our customer service records indicate clearly that there was significantly more communication than Mrs. [redacted] recalls and the timeline in which we completed promised work or addressed concerns was also in keeping with a reasonable time frame. 
As for Mrs. [redacted]’s request for an amended bill, we would also like to address that per item:
- Mrs. [redacted] received the correct amount of brick, installed in the
correct manner, in the originally quoted way and in the mutually approved
amended way on June 26, 2014. Additional weed control was completed in
the landscape beds despite also being an additional charge for most
customer because we were trying to address and rectify her concerns. We
will not be making any deductions from the invoice for this work.
- Mrs. [redacted] was not billed for an aeration; there is no need to
dispute this charge.
- Outside of the single call about dandelion weeds on May 6, 2014
there were never any concerns about the condition of the lawn after the
service call on May 8, 2014. On July 5, 2014, Mr. [redacted] addressed the only
other lawn concern Mrs. [redacted] had shared by explaining the “weeds” were
in fact saplings and could not be treated. On May 21, 2014, Mrs. [redacted]
confirmed via voicemail that the lawn was looking nice We will not be
amending the invoices for Fertilization and Weed Control applications.
We are in agreement that Weekly Lawn Mowing services should be billed in full. 
It is noted on the complaint form that Mrs. [redacted] did not receive any invoices, however all invoices were submitted via email to: [redacted].com. Our invoices are sent out one month in arrears and all of our audit records show the invoices were sent over ([redacted] did discuss billing with Mrs. [redacted] on April 1, 2014) and successfully submitted to the aforementioned email address. As of August 11, 2014, no payment has been made on this account. Once again, in keeping with our earnest effort to work with Mrs. [redacted] until she was satisfied with our service, we have suspended the mandatory monthly late fee of $25.00 that is instituted 45 days after the invoice closes out at the end of the month. This policy is brightly and boldly listed in red on all of our invoices. The amount lost in fees from unpaid invoices as of August 15, 2014, will be $95.00 (three $25.00 charges for the April, May, and June invoices and an additional 3 $10.00 charges for the April and May invoices for every 30 days they go unpaid after the initial late fee is assessed). As of this time, we agree to waive those fees completely if the account is paid in full by September 15, 2014. Our only goal from the beginning of our professional relationship with Mrs. [redacted] was to provide quality service at a competitive price, and we feel we have gone above our service agreement to provide Mrs. [redacted] with such service. It is always a disappointment to hear a customer is dissatisfied with our work, however, we continue to garner high ratings across the board on many publicly maintained review sites (e.g., [redacted], [redacted], and [redacted]) because customer service in the office and in the field is our number one priority. At the same time we were working on Mrs. [redacted]’s home, we were contracted by a neighbor to complete landscaping work for them solely because they were impressed with our completed job at Mrs. [redacted]’s home. Our work has been praised by Mrs. [redacted] in her voicemails throughout the season and her concerns
taken seriously and addressed as soon as possible. At this point we are at a loss on what more we could have done for Mrs. [redacted], but we are still dedicated to an amicable and mutually acceptable solution.
Sincerely,
Born’s Landscape & Lawn Care