This ISP is the worstIf you live in the Bainbridge/Roachdale area it is essentially your only option for internet unless you use a satellite provider which is just as slow and is subject to weatherHowever, if you live minutes away from this area you can get speeds 10x faster or moreI called to complain about not getting the actual speeds I pay for (5mb down/ up)They transferred me to a tech rep and after about minutes of waiting for him to do tests he told me that the problem wasn't on my end but the ISP's end and that their equipment was the problemI asked when it would be fixed and he said that it could take up to a year for them to upgrade their equipment and that I could do nothing but wait! My speeds fluctuate immensely from 5mb download to virtually nonexistent for no reason(Ex: speed test results will be 4.5mb DL one minute and the next they will be 1.2mb DL) This ISP needs to upgrade their equipment and be on par with other ISP's close to the areaThe only reason they are still in business is because there is literally NO OTHER OPTION or else the whole town would switch to something more reliableHalf the time I can't even load a simple video on youtube without having to buffer for longer than the video actually isAbsolutely unacceptable
Internet has been going out all week and they refuse to issue a credit or put a real effort into fixing the problemIf I had any other provider as a choice I would switch tomorrow
This ISP is the worstIf you live in the Bainbridge/Roachdale area it is essentially your only option for internet unless you use a satellite provider which is just as slow and is subject to weatherHowever, if you live minutes away from this area you can get speeds 10x faster or moreI called to complain about not getting the actual speeds I pay for (5mb down/ up)They transferred me to a tech rep and after about minutes of waiting for him to do tests he told me that the problem wasn't on my end but the ISP's end and that their equipment was the problemI asked when it would be fixed and he said that it could take up to a year for them to upgrade their equipment and that I could do nothing but wait! My speeds fluctuate immensely from 5mb download to virtually nonexistent for no reason(Ex: speed test results will be 4.5mb DL one minute and the next they will be 1.2mb DL) This ISP needs to upgrade their equipment and be on par with other ISP's close to the areaThe only reason they are still in business is because there is literally NO OTHER OPTION or else the whole town would switch to something more reliableHalf the time I can't even load a simple video on youtube without having to buffer for longer than the video actually isAbsolutely unacceptable
Internet has been going out all week and they refuse to issue a credit or put a real effort into fixing the problemIf I had any other provider as a choice I would switch tomorrow