Center for Credentialing & Education, Inc.

Hello ***, Thank you for your time. To provide a little background our exam windows are the first two full weeks of each month. The exam fee for every candidate is for a six month window unless otherwise stated by a “pre approval” state which can dictate whether the candidate’s
approval is less than six monthsThis information is stated on the exam registration form, the Candidate Handbook and on the website. When you pay the exam fee, it is processed and exported to *** *** (our testing provider), you have a six month eligibility window. You must schedule & take the exam within your six month window of eligibility or forfeit your exam fee. Below is a brief timeline, we can provide the actual emails if necessary Mr*** was originally delayed for the lack of verification of licensure he then submitted his final materials on March 17th giving him an exam window of May 20th to November 20th. Because it took us an additional days to process his registration he was granted an additional days. He email on May requesting an update and provided a new mailing address in OregonThe weather conditions over the next few months should not have been an issue. We responded on May to let him know that he would be registered by the end of the dayHis next email was not until September 26, Four months later and is when he requested an extension, since there was a day delay on our end we granted him a day extension giving him until December 17thMr*** emailed again October wanting to take the exam on November 3rdOur testing window for November did not start until November 7th Please let us know if you have any questions or need additional information Best regards, Robin C*** Executive Assistant Center for Credentialing & Education (CCE) * *** *** Greensboro, NC Telephone: +* *** *** Facsimile: +***@cce-global.org

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

I am rejecting this response because:
No, I am claiming that I was told by a representative that the site would be closing at 3pmMy test was scheduled for 4:I did not goI took the represented information in good faithAs it was also a snow emergency in the state of Massachusetts

Initial Business Response /* (1000, 7, 2015/12/07) */
Contact Name and Title: Patricia FC***, VP
Contact Phone:***
Contact Email: ***@cce-global.org
The credential holder submitted an application for reinstatement of her credential on October 19th It was reviewed and on November
10th, she was emailed and informed that she owed back fees in the amount of $in order to be reinstated - in addition to the $reinstatement fee she has already paid An invoice was attached to the email at that time All the individual needs to do at this time is pay this amount Once we receive this payment, we can continue processing her reinstatement

Ms*** is stating that the testing center in her area was closing earlier than scheduled due to inclement weather, Pearson VUE has confirmed that the center was open and that people tested there all day on January 7th, the day she was scheduled to take the exam; they did not close early.
Our policy is that we do not offer a free re-test if a candidate misses their appointment. I have included the email correspondence with Ms*** below for your records. Attached is ***’s signed registration form and the Candidate Handbook, please see page for our missed appointments and inclement weather policyI hope that this information is helpful and please do not hesitate to contact us if you need additional information Best regards, Robin C***Executive AssistantCenter for Credentialing & Education (CCE) * *** ***Greensboro, NC 27403Telephone: +*** ***Facsimile: +*** ***@cce-global.org

Ms*** is stating that the testing center in her area was closing earlier than scheduled due to inclement weather, Pearson VUE has confirmed that the center was open and that people tested there all day on January 7th, the day she was scheduled to take the exam; they did not close early.
Our policy is that we do not offer a free re-test if a candidate misses their appointment. I have included the email correspondence with Ms*** below for your records. Attached is ***’s signed registration form and the Candidate Handbook, please see page for our missed appointments and inclement weather policyI hope that this information is helpful and please do not hesitate to contact us if you need additional information Best regards, Robin C***Executive AssistantCenter for Credentialing & Education (CCE) * *** ***Greensboro, NC 27403Telephone: +*** ***Facsimile: +*** ***@cce-global.org

I am rejecting this response because:
No, I am claiming that I was told by a representative that the site would be closing at 3pmMy test was scheduled for 4:I did not goI took the represented information in good faithAs it was also a snow emergency in the state of Massachusetts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

Hello ***, ? Thank you for your time.? To provide a little background our exam windows are the first two full weeks of each month.? The exam fee for every candidate is for a six month window unless otherwise stated by a “pre approval” state which can dictate whether the candidate’s
approval is less than six monthsThis information is stated on the exam registration form, the Candidate Handbook and on the website.? When you pay the exam fee, it is processed and exported to *** *** (our testing provider), you have a six month eligibility window.? You must schedule & take the exam within your six month window of eligibility or forfeit your exam fee.? ? Below is a brief timeline, we can provide the actual emails if necessary? Mr*** was originally delayed for the lack of verification of licensure he then submitted his final materials on March 17th ? giving him an exam window of May 20th to November 20th.? Because it took us an additional days to process his registration he was granted an additional days.? He email on May requesting an update and provided a new mailing address in OregonThe weather conditions over the next few months should not have been an issue.? ? We responded on May to let him know that he would be registered by the end of the dayHis next email was not until September 26, Four months later and is when he requested an extension, since there was a day delay on our end we granted him a day extension giving him until December 17thMr*** emailed again October wanting to take the exam on November 3rdOur testing window for November did not start until November 7th? Please let us know if you have any questions or need additional information? Best regards, ? Robin C*** Executive Assistant Center for Credentialing & Education (CCE) * *** *** Greensboro, NC? Telephone: +* *** *** Facsimile: +***@cce-global.org

Hi ***, ? We received the “Message From Consumer” letter and are responding to Ms***’s comments.? ? ? The information below was received from Pearson VUE (our testing provider)? The test center does not make the decision to close it is the Regional Test Center Manager.? In addition, if a site were to close early the candidate would have received a site closure notification via email stating why it was closing and instructions on what to do next? ? ? The test center was open from 8am-8:45pm on January 7th.? Exams were delivered during the entire day? Here is a screen validating the test center was opened and booked all day? Please note that we do consider this matter closed? Best regards, ? Robin C*** Executive Assistant Center for Credentialing & Education (CCE) * *** *** Greensboro, NC? Telephone: +xFacsimile: +***

Initial Business Response /* (1000, 7, 2015/12/07) */
Contact Name and Title: Patricia F. C[redacted], VP
Contact Phone:[redacted]
Contact Email: [redacted]@cce-global.org
The credential holder submitted an application for reinstatement of her credential on October 19th. It was reviewed and on November...

10th, she was emailed and informed that she owed back fees in the amount of $55.00 in order to be reinstated - in addition to the $50 reinstatement fee she has already paid. An invoice was attached to the email at that time. All the individual needs to do at this time is pay this amount. Once we receive this payment, we can continue processing her reinstatement.

Once an application is received it goes to our accounting department for processing, which could take a few days or longer depending on their volume at the time (in this case it was five business days).  The documents are then sent to the administrative assistant who assembles their file with...

all of their documents.  It was received by our reviewer on August 7, 2017 (see bottom right of document—Admin date stamps every application when received).   All applications are placed in queue for review in the order they were received.  Below is the link for the CO Addiction Counselor application.  The first paragraph under the heading “How To Contact CCE” on page 2 advises all candidates that reviews are completed within six weeks (from the time they are  received in office for review).  Our Colorado reviewer was in a conference in Denver last week and has since completed Mr. [redacted]’s review and attached is his approval letter.  His file will be sent to DORA (Colorado state) today with the other approved files for the week.

Hi [redacted],   We received the “Message From Consumer” letter and are responding to Ms. [redacted]’s comments.    The information below was received from Pearson VUE (our testing provider).   The test center does not make the decision to close it is the Regional Test Center Manager.  In addition, if a site were to close early the candidate would have received a site closure notification via email stating why it was closing and instructions on what to do next.       The test center was open from 8am-8:45pm on January 7th.  Exams were delivered during the entire day.   Here is a screen validating the test center was opened and booked all day.   Please note that we do consider this matter closed.   Best regards,   Robin C[redacted] Executive Assistant Center for Credentialing & Education (CCE) [redacted] Greensboro, NC  27403 Telephone: +1 336.482.2856 x3474 Facsimile: +1 336.482.2852 [redacted]