Center For Diagnostic Imaging

In March 2014, I had an MRI at CDI Mendota HeightsI thought my Health Partner Insurance would cover the cost in full, as it had done all the timeSo when the bill of $came to me, I thought it was just part of the insurance benefit statement, that it would be covered by Health Partner soonBut CDI quickly sold the debt to a collection agency, represented by James I Roberts, attorney from StCloudI started getting phone calls from an number, at least 3-times a day, as early as 7:am, and as late as 10:pm, and because it sounded like an advertise call, I didn’t answerAnd I have to admit I felt extremely harassed by those 24/phone calls that lasted from all the way to But at that time I wasn’t aware that CDI had sold the bill to a collection agency, and its agents had been harassing me with phone calls with the instructions from MrRoberts, attorney In Feb2016, I received a court hearing order from CDI and James I Roberts, claiming I owed the debt of $I called CDI immediately to clarify the matterI was told I owed that amountI asked CDI to give me time to check with my insurance and also my bank, to make sure that I actually owed the moneyIt took me a while to investigate my bank account, my insurance and my HSA account, as the bill went back to On March 2016, I finally got all the results and verified that I did owe CDI the money, I called CDI and paid the bill in full with my credit card, two days before the court hearing March 09, CDI told me I was clear now, and the attorney would be notified that I had paid the bill in full, that I no longer owed CDI any debt I didn’t appear in court on March 9, 2016, as I was told the problem was solved A week later, I got a judgment from Ramsey Court, ordering me to pay the bill $plus $filing fee I wrote to MrRobert’s office, explaining what happened, with the receipt for the bill I had paid in full, asking him to remove the judgment I didn’t get any response from the law firm, nor did they remove the judgment I called CDIThey told me I must talk to James Roberts because the debt had been sold to the collection agency since and had nothing to do with CDI I asked CDI why they took my payment on March 7, 2016, if the debt had been sold in 2014, and why, after taking my money, they didn’t bother to inform the attorney, who then had the court put a judgment on me over a debt that had been paidCDI hung up on me I went to Ramsey Court on April 5, the day before the deadline to remove the judgment, hoping to seek some help The court clerk directed me to the volunteer legal serviceI was able to present my issue to a lawyerBecause the deadline was the next day, the lawyer called CDI on my behalfCDI put us on hold after the lawyer explained the situation and asked to speak to the managerWe waited for minutes, and nobody picked up the phoneThe lawyer then called MrRobertA woman Crystal answeredShe refused to fill the satisfactory form, insisting I still owed $filing feeThe lawyer asked them to waive the filing fee, and she refused Since then, I’ve been receiving collection letters from MrRoberts’ office, threatening to take me to court if I don’t pay the $filing fee On April 7, I wrote to MrRobert’s office requesting a middle of the road solution: we split the cost of the filing feeInstead, I got an email and two letters from Robert’s office, collecting $85, with the threat that it is the court order/judgment On April 12, I went to Ramsey Court again to seek helpA lawyer told me to ask Attorney General for mediation I filled out the forms and sent the materials to the Attorney General and got an immediate response, saying they’d help mediate between MrRoberts and me On May 3, I traveled to Italy and Nepal to do art installationsUpon my return on May 30, I received the responses from AG’s office, as well as James Robert, who refused to mediate, threatened to add more fees for the judgment if I don’t pay immediately On June 7, James I Roberts entered and docketed the judgment on me for the $filing fee Conclusion: CDI and MrJames Robert’s debt collecting practice is harsh, unreasonable, and abusive for the following reasons: The collection agency made hundreds of harassing phone calls day and night for over a yearEven though I never picked up those 1-phone calls (suspecting its commercial nature), therefore didn’t know it was from CDI and MrRobert’s collection agency until CDI revealed the number of their collection agency in April, 2016, those phone calls were extremely harassing in nature, since they would call Monday to Sunday, from am to 10:pm CDI and MrRoberts made judgment on me in court after I had paid CDI the full amount I owed CDI and MrRoberts refused to release the satisfactory form after I wrote to him and showed him the evidence of my payment CDI and MrRoberts refused to waive the filing fee despite the Ramsey court attorney’s suggestion and urge on the phone They refused my plead for a middle road: splitting the filing fee They refused the request for mediation from Attorney General’s office My debt to CDI was an honest mistakeI had truly misunderstood the bill, and had been totally unaware the nature of those collecting letters and harassing phone calls from MrRoberts’ collection agency, because I don’t open letters that look like commercial ads or answer phone calls with 1-numbers that sound like addsBut the moment I recognized the bill, I paid it on timeAnd MrRobert, representing CDI, should have all the reasons to be more reconciling, lenient and understanding since they have collected the fee in full, and since it was an honest mistakeYet they took an extremely harsh and unreasonable unforgiving attitude, pushing for the judgment without a moment of hesitation I hope your office would be willing to look into CDI and MrRoberts’ abusive behavior towards his debtors, and stop such harassing methods of collecting debts from hapless and often innocent peopleI have the means to think, argue, and investigate and defend myself over most matters with my education and profession (I’m a professor of English at Macalester College), but dealing with MrRoberts’ office and CDI, I feel utterly helpless and desperateIf they won’t even respond to Attorney General’s office’s mediation, whom else would they respond to? It seems that MrRoberts represents many debt collectors, threatening and pushing many hapless people into court with their harassing methods, in the name of law I understand that Minnesota has strict rules on all collection agencies on how to collect debtsWhen I look at those rules, I couldn’t help thinking how much harsher, unreasonable and ruthless CDI and MrRobert’s collecting practice is, compared to those collection agencies I wonder if debt collecting lawyers are above Minnesota’s debt collection laws! I hope not! No one should abuse the law, especially those who have the privilege of knowing and using the legal system And I hope CDI and MrRobert would listen and understand and try to adopt a more lenient and reconciling attitude towards the debtors, especially when they pay off the debt I also hope CDI would stop such unethical practice of selling debts without telling their clients (If CDI had called me and explained that I owed them money, I’d have been happy to pay the bill), then taking the money even though they no longer owe the debt, then didn’t bother to inform the lawyer that the bill had been paid, allowing their attorney to intentionally put a judgment on innocent people

I am reviewing this with our billing department to find out the nature of the situation and will follow up once I have more information

In early 2018, I called CDI (Maple Grove location, although that option isn't listed on Revdex.com site) I specifically asked about a free consult to go in and learn more about their stem cell therapy procedures And I told them I was most interested in learning more because my son has a congenital absence of cartilage in his knees -- I also mentioned that I have the start of arthritis in my knees
At the consult, they said they were collecting my insurance information "in case I decided to go ahead" with the treatment(s) The person I talked with was pushy and tried to schedule a second visit, even though I said I was just there to learn moreI received a bill, which insurance covered (but they shouldn't have paid it) My co-pay was $ I called and wrote and called and wrote them, but they would not work with me; they obviously believed I was lying
This past week, I learned they'd sent the $bill to a collection service

In March 2014, I had an MRI at CDI Mendota HeightsI thought my Health Partner Insurance would cover the cost in full, as it had done all the timeSo when the bill of $came to me, I thought it was just part of the insurance benefit statement, that it would be covered by Health Partner soonBut CDI quickly sold the debt to a collection agency, represented by James I Roberts, attorney from StCloudI started getting phone calls from an number, at least 3-times a day, as early as 7:am, and as late as 10:pm, and because it sounded like an advertise call, I didn’t answerAnd I have to admit I felt extremely harassed by those 24/phone calls that lasted from all the way to But at that time I wasn’t aware that CDI had sold the bill to a collection agency, and its agents had been harassing me with phone calls with the instructions from MrRoberts, attorney
In Feb2016, I received a court hearing order from CDI and James I Roberts, claiming I owed the debt of $I called CDI immediately to clarify the matterI was told I owed that amountI asked CDI to give me time to check with my insurance and also my bank, to make sure that I actually owed the moneyIt took me a while to investigate my bank account, my insurance and my HSA account, as the bill went back to
On March 2016, I finally got all the results and verified that I did owe CDI the money, I called CDI and paid the bill in full with my credit card, two days before the court hearing March 09,
CDI told me I was clear now, and the attorney would be notified that I had paid the bill in full, that I no longer owed CDI any debt
I didn’t appear in court on March 9, 2016, as I was told the problem was solved
A week later, I got a judgment from Ramsey Court, ordering me to pay the bill $plus $filing fee
I wrote to MrRobert’s office, explaining what happened, with the receipt for the bill I had paid in full, asking him to remove the judgment
I didn’t get any response from the law firm, nor did they remove the judgment
I called CDIThey told me I must talk to James Roberts because the debt had been sold to the collection agency since and had nothing to do with CDI
I asked CDI why they took my payment on March 7, 2016, if the debt had been sold in 2014, and why, after taking my money, they didn’t bother to inform the attorney, who then had the court put a judgment on me over a debt that had been paidCDI hung up on me
I went to Ramsey Court on April 5, the day before the deadline to remove the judgment, hoping to seek some help
The court clerk directed me to the volunteer legal serviceI was able to present my issue to a lawyerBecause the deadline was the next day, the lawyer called CDI on my behalfCDI put us on hold after the lawyer explained the situation and asked to speak to the managerWe waited for minutes, and nobody picked up the phoneThe lawyer then called MrRobertA woman Crystal answeredShe refused to fill the satisfactory form, insisting I still owed $filing feeThe lawyer asked them to waive the filing fee, and she refused
Since then, I’ve been receiving collection letters from MrRoberts’ office, threatening to take me to court if I don’t pay the $filing fee
On April 7, I wrote to MrRobert’s office requesting a middle of the road solution: we split the cost of the filing feeInstead, I got an email and two letters from Robert’s office, collecting $85, with the threat that it is the court order/judgment
On April 12, I went to Ramsey Court again to seek helpA lawyer told me to ask Attorney General for mediation
I filled out the forms and sent the materials to the Attorney General and got an immediate response, saying they’d help mediate between MrRoberts and me
On May 3, I traveled to Italy and Nepal to do art installationsUpon my return on May 30, I received the responses from AG’s office, as well as James Robert, who refused to mediate, threatened to add more fees for the judgment if I don’t pay immediately
On June 7, James I Roberts entered and docketed the judgment on me for the $filing fee
Conclusion:
CDI and MrJames Robert’s debt collecting practice is harsh, unreasonable, and abusive for the following reasons:
The collection agency made hundreds of harassing phone calls day and night for over a yearEven though I never picked up those 1-phone calls (suspecting its commercial nature), therefore didn’t know it was from CDI and MrRobert’s collection agency until CDI revealed the number of their collection agency in April, 2016, those phone calls were extremely harassing in nature, since they would call Monday to Sunday, from am to 10:pm
CDI and MrRoberts made judgment on me in court after I had paid CDI the full amount I owed
CDI and MrRoberts refused to release the satisfactory form after I wrote to him and showed him the evidence of my payment
CDI and MrRoberts refused to waive the filing fee despite the Ramsey court attorney’s suggestion and urge on the phone
They refused my plead for a middle road: splitting the filing fee
They refused the request for mediation from Attorney General’s office
My debt to CDI was an honest mistakeI had truly misunderstood the bill, and had been totally unaware the nature of those collecting letters and harassing phone calls from MrRoberts’ collection agency, because I don’t open letters that look like commercial ads or answer phone calls with 1-numbers that sound like addsBut the moment I recognized the bill, I paid it on timeAnd MrRobert, representing CDI, should have all the reasons to be more reconciling, lenient and understanding since they have collected the fee in full, and since it was an honest mistakeYet they took an extremely harsh and unreasonable unforgiving attitude, pushing for the judgment without a moment of hesitation
I hope your office would be willing to look into CDI and MrRoberts’ abusive behavior towards his debtors, and stop such harassing methods of collecting debts from hapless and often innocent peopleI have the means to think, argue, and investigate and defend myself over most matters with my education and profession (I’m a professor of English at Macalester College), but dealing with MrRoberts’ office and CDI, I feel utterly helpless and desperateIf they won’t even respond to Attorney General’s office’s mediation, whom else would they respond to? It seems that MrRoberts represents many debt collectors, threatening and pushing many hapless people into court with their harassing methods, in the name of law
I understand that Minnesota has strict rules on all collection agencies on how to collect debtsWhen I look at those rules, I couldn’t help thinking how much harsher, unreasonable and ruthless CDI and MrRobert’s collecting practice is, compared to those collection agencies
I wonder if debt collecting lawyers are above Minnesota’s debt collection laws!
I hope not! No one should abuse the law, especially those who have the privilege of knowing and using the legal system
And I hope CDI and MrRobert would listen and understand and try to adopt a more lenient and reconciling attitude towards the debtors, especially when they pay off the debt
I also hope CDI would stop such unethical practice of selling debts without telling their clients (If CDI had called me and explained that I owed them money, I’d have been happy to pay the bill), then taking the money even though they no longer owe the debt, then didn’t bother to inform the lawyer that the bill had been paid, allowing their attorney to intentionally put a judgment on innocent people

Initial Business Response /* (1000, 5, 2015/06/29) */
Thank you for forwarding the customer complaint regarding services provided by CDI. Our organization has a long, proud history of providing the highest quality diagnostic imaging services and outstanding customer experience, and we are...

absolutely committed to addressing any patient concerns.
While HIPAA requirements preclude us from providing detailed information from the patient's case, we have completed an internal review of the patient's records which indicate there were no errors involved in the tests she received.
At issue is her belief that she received a second diagnostic screening due to poor quality of the first exam. The exams in question were both ordered by the patient's referring physician. The two exams were not duplicative as she asserts, nor was there any issue with image quality. The second test was ordered by her provider based on his medical judgment upon review of the initial test.
In response to this complaint, we have contacted the referring provider's office and requested they conducted their own review of the patient's records; their review deemed our actions to be "good and appropriate." One of our staff radiologists has also completed a review of the records and has found no errors or issues with the services provided.
Our records indicate that we have been in contact with this patient regarding this case dating back to her conversation with a billing representative in July 2014. Upon review of this complaint, we have again reached out again to the patient to explain the situation. Our most recent contact was on June 25, 2015, and the patient indicated she does not believe us.
At this point, we have found no errors in the services that we provided to the patient, and we have acted in good faith to help the patient understand and settle her outstanding account balance. Based on our standard billing process, her account has been assessed a late fee and has gone to collections. We will be more than happy to work directly with the patient to reach a reasonable payment schedule.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
CDI states "the exams in question were both ordered by the patient's referring physician. The two exams were not duplicative as she asserts, nor was there any issue with image quality. The second test was ordered by her provider based on his medical judgment upon review of the initial test." This is untrue. CDI ordered the second mammogram after the radiologist saw what he thought was a possible spot (which could be cancer). He insisted that I quickly get another mammogram. After the second mammogram, the radiologist met with me to tell me that the new mammogram did not show a spot. When I continued to question the radiologist about why I was told that there was a concerning spot, and now there was nothing, and was he sure that all did indeed look well, he told me that what had seemed like a concerning spot was simply scar tissue from a previous lumpectomy. I've had numerous mammograms at other centers, and they've never had difficulty getting a good image of my breast. I conclude from this, and the comment from CDI's radiologist, that the technician made a mistake in the process of placing my breast on the plate, and pressing the other plate against it, then taking the mammogram image. My referring physician did not order the second mammogram; CDI made a false statement. After the first mammogram, CDI gave me the impression that if I cared about my health, I would get the second mammogram (because according to them the first showed a concerning "spot"). Another untruth by CDI is that they state "Our most recent contact was on June 25, 2015, and the patient indicated she does not believe us." They hadn't contacted me! Instead, they had a collection agency try to extract payment from me. I contacted CDI in June of 2015 to get a copy of the report from the first mammogram, since that one was never sent to me, and wasn't available online from my customer account. I conclude that they hadn't made the report from the first mammogram available to me at first because they realized that it cleared showed an error on their part. As far as adding a late fee onto my account, that is unreasonable, since my messages left to CDI "supervisors" were never returned, or in one case returned, but my complaint was not addressed. A business should not be able to refuse to address a customer's concerns, fail to reply to repeated messages for months, then assess a late fee. This is a company that does not address customer concerns until the customer involves the Revdex.com. I'm currently investigating another claim by CDI; that the "referring provider", which is MN Oncology, "their review deemed our actions to be good and appropriate". I fail to believe this is accurate, but MN Oncology has very little information about recent contact with CDI involving my account. I am waiting for a MN Oncology administrator to reply to my inquiry.

In response to Complaint ID [redacted] ([redacted])Customer indicated she called several companies for a quote.  Our company provided the lowest quote and when the bill came it was $50 more than expected.  She indicated she sent emails with no response.  Customer indicates she is retired...

and on a limited income; this is a large amount of money for her.CDI provides quotes to our patient of the estimated out of pocket expense they would incur for the procedure performed.  The quote given is an estimate and not intended to be an exact figure.  Charges can vary based on a number of factors, such as supplies used, medication dosages, etc.  We do show record of an inquiry of the balance and record of response provided; however, in the interest of good service, CDI will agree to waive the remaining $50 on the account.Should there be additional questions or concerns, please do not hesitate to contact our office.Sincerely,Brenda S[redacted]Customer Service SupervisorCenter for Diagnostic ImagingToll Free: 800-634-4064