Center For Legal Help

Here is the evidence on the LUCAS County website that CFL delivered as promised in this case and that
the client not only filed the papers but that they were accepted by the
court. Also our provider is willing to
speak with the Revdex.com and provide copies of the paperwork that was prepared
Lucas
County Public Documents: This
information reflects the actual documents filed and kept at the Clerk of Courts
Legal Division,http://lcapps.co.lucas.oh.us/onlinedockets/Docket***TE=10/10/2014&PARTY...⇄
The details of
the dates and filing can be view using her case number DM 2***as public
record which she agree to the disclosure of this information in her contract
with the provider in instances such as thisShe is
contradicting herself and making statements. She insisted on a dissolution of marriage
over a divorce. Which means for a
dissolution the parties have to sign the paperwork, and then it is simply filed,
as it was in this caseThough an
attorney is not required, from the beginning CFL offered her an attorney of
record for a divorce and she could not afford the retainer, which is why she
didn’t take our help when she called originally 2013. Then when she called back in she had
realized she could not afford a full rep attorney and she requested the
flat-rate solution from our provider for a dissolution of marriage,
specifically not a divorce
She spoke with the provider on the phone in a recorded way call with CFL and
the provider prior to starting the work and accepted the offer and asked for
their help on the limit scope She signed a written contract agreeing to
the terms when she filled out the questionnaire and narrative to start the
work
Our provider is a graduate
of Duke Law School and practiced for years until eight years ago becoming
limited scope flat rate provider of family law document services. He has help thousand of our clients and he is
well rated with members that use his service at the discounted plan rate
The provider said she made handwritten changes to her case and she refused to
send the changes for him to type out professionallyThen she would not let the
provider look over and fix what she claimed is wrong. The provider insists the paper work was correct
which is why the court accepted it in the permanent court record starting in
July
Why did she wait till October to file her complaint? It was because the provider was still working
for her through October, helping her with and updated financial form and he
told her about the standard family parenting plan in Lucas county for
dissolution case. Further as the court
record shows she file the papers. The
provider guarantees their work and is still willing to help the client if there
is any error with their work
She cancel her policy with the CFL one month into her case, and even though the
provider was not obligated to help her after the plan lapsed, they continued to
help her for seven months. She is not
entitled to a refund because her contracted services and beyond were provided
in good faith

The client, *** *** told us she called the Revdex.com to retract her complaint yesterday or today
but was told she cannot. She
said that she does not want her
fees refunded
She had tried to contact Mr*** at CFLH on Saturday and Monday after
Easter, he was out office Monday and called her on Tuesday, by which time she
and the provider were working together and she seemed grateful for the help he
had given her and she is requesting he handle a new case for herWe spoke with
*** and she said she has been so emotionally overwhelmed about her case and
situation and was afraid and at the advice of her friend filed a
complaint. She told us she
wants to retract what she wrote because she was scared about her case when she
wrote it. But she realized
how much the attorney had been helping her beyond her family custody case she
originally paid for back in October
FROM THE PROVIDER:
We spoke with the provider and he told us she had some personal problems and
she apparently had to put her case on hold for November 10th to March 17th
when she finally contacted him after she got out of jail and back on her
feet. The provider said that he also helped her for free on a separate
case by working with her father for several hours during her period of
incarceration over the Christmas holiday to keep her from being extradited to
Colorado
The provider attempted to contact her about her paper work on the original case
but she never responded and he assumed it was because of her incarceration
Then when she was released from jail she contacted the attorney on March
17th She said that she the reason she had to put the case on hold
because she lost her home and internet and had been in jail
The provider explained now she needs even more help than she did before and is
asking the him to help her avoid an
outstanding criminal warrant in Colorado and to respond to her
ex's petition to lower child support which would be financially devastating to
her
The provider said her original paperwork for custody case was sent to her on
November 10th and when she got her internet access restored a few days
ago, she said she couldn't find it Now her case papers need to be
changed because her ex no-longer lives in North Carolina
which the original case was prepared for The provider offered to redo
her custody papers at no cost once she gets the ex’s new addressHowever, she
has two new problems that are more important to her than modifying her custody
order. First, she found out that her ex
husband filed to reduce her child support from $to $per month. Second, she discovered that she would be
arrested if she appeared for the child support reduction mediation and
subsequent hearing in the state of Colorado
The provider further stated she was very apologetic about this complaint and
told him that the only reason she filed with the Revdex.com was because her father
told her to do so. The client felt
extremely remorseful when the provider reminded her that her current situation
became toxic when her father evicted her and her children from the family
residence

Complaint: 10256849
I am rejecting this response because:
Regards,
This is a lie I told them from the beginning that I wanted a lawyer I did not sign any paperwork what so ever every thing was done over the phone and after they took my money they told me that I would not be represented in court that I paid for them to do up the paperwork which was wrong from the start the paperwork was stolen from another attorney and her clients who were recently divorced in the state of ohio I have all of this information from the original documents that they sent I contacted that attorney and she said she doesn't even know Mr. Moonley I also looked up his credentials and he doesn't even have a license to practice law and hasent since2005. They are scam artist and I want my money back I have all of the paperwork that my husband signed and it is notorized and he agreed to everything the court is the one who said the paperwork is all wrong.[redacted]

I listened to the intake recording of
this client and he requested a limited scope unbundled service attorney because
he said “I had an attorney want 2k just to right a...

letter”.  He said he doesn't have good relationships
with attorneys because he has had attorneys tell him they want $7,000 just to
tell him he is going to lose.  He liked
the idea of having more control and pay a flat rate for under a thousand
dollars.  He enrolled on 10/21/2014 and requested
a receipt for his first payment.  He was
told he pays the CFL seven days later for the monthly membership, giving him a
week to use the service to make sure it is what he wanted.
The provider called him as scheduled the next day on 10/22/2014.  The provider said that the client was concerned
about having an attorney make an appearance in court and that he discussed
again in detail the client’s option to get a plan attorney for an appearance
later if it comes to that or if he wants a full rep attorney to just call CFL
back and let them know you want an attorney by retainer and hourly.  The client decide to continue with that
provider at that first intake and requested a call back over a week later
10/30/2014.  Which the provider said was
something he remembered because it was very unusual and said the client told
him he need to move money around.  Which didn't make sense but the provider shrugged it off to him being an over the
road sales man.  The provider called him
back on the schedule date and then 3 times more the following days and then
notified the CFL that the client was unreachable and never sent in his questionnaire
and narrative.
What had happened was without contacting the CFL or the provider, the client
filed this complaint with the Revdex.com 2 days after telling the attorney that he
wanted him to help him starting 10/30/2014. 
We didn't see this complaint till weeks later after the Revdex.com sent a
second notification.
The client lied to his bank saying his credit card was stolen and that we misrepresent
our services.  The client claimed he lied
to his bank because he could not cancel his service because he had to sending
in a written letter to stop the service but if he read the receipt and
electronic membership guide that was emailed or called us, he would have known
all he need to do was make a phone call to cancel the pending monthly charge.  He has never paid a monthly fee.  Excerpt from his confirmation email the day
he enrolled:… “You
may cancel your membership at any time by calling the Center and requesting
a cancellation email, that once replied to, will stop all future monthly fees.”From: CFL
[mailto:[redacted]@centerforlegalhelp.com] Sent: Tuesday, October 21, 2014 6:14 PMTo: '[redacted]@hotmail.com'Subject: [redacted] Center for Legal Membership Guide & Order Confirmation
[redacted]If he had just communicated with
us, we could have gotten him a full rep attorney if he had changed his mind or
simply got his case approved for a refund by the provider if no work was done
beyond his intake.  Now because he has
reported his card stolen we need to talk to him to make sure his bank is aware
of this action on his part.

This
case took some time to respond to because it was from so long ago and it
required a lot of research.
Ms [redacted] originally contacted CFL over a year ago on October 3,...

2013.  She
could not afford the retainers and hourly rates of a plan attorney and instead
spoke to a provider of document services that offers discounted rates for CFL
clients.  She spoke to the provider on the phone and was quoted a flat
rate to have all her document prepared for her divorce.  She could not
afford that. 
She
contacted CFL again four months later in the beginning of February 2014 at
which time she made the deposit to move forward with the document service
provider she spoke with originally and signed the contract agreeing to all the
terms of that provider, which included that she understood that she was not
hiring an attorney of record.  She canceled with the CFL thirty days later
after receiving the original draft of her papers from the provider. 
In
researching this Revdex.com complaint, we interview the provider and got a detail
report and copies of the papers that she receive.  We were told that
despite canceling with the CFL, meaning his contract with Ms [redacted] was over,
the provider continued to help her including preparing an Affidavit of Indigency
for her because of limited funds for the filing fees at the court; as well as
offering to make any changes she needed at no additional fees.
She complained claiming she was told that she was going to have an attorney in
court but this was not true.  It had been explained explicitly to her
months earlier by CFL and the provider and she signed a contract agree she was
using a limited scope prose approach.  She complained to the provider in
June that her documents were not correct and would not say how they were not correct. 
She would not accept the providers offer to fix anything that she could show
was not exactly off the official court specification, including his offer to
change anything she wanted changed personally.  She refused his help and was
combative with the provider. 
Never
the less, she contacted the provider again in September and in an effort to
help the client, she was given more free help and the provider did additional
papers for her court case.  Then October 2nd 2014, the day
before her court date, she said the papers worked but said the that the parent
plan was messed up.  This cannot be true because there was no parenting
plan in LUCAS county that is filed in her type of case and the provider told
her this.  He said it caused him to realize she must be getting advices
and adding things and changing things herself that are messing up her case and
the filings.
Then she called after the court date and said the court didn’t accept anything
and the agreed dissolution was not done and she was still married so she wants
all her money back.  The provider said no and so did her bank when she
committed fraud claiming she never had any work done by the provider.
The provider said in conclusion that the reason that the papers would not be
accepted would be her husband would not sign the papers because she was
demanding more than he would give which would mean she would have to re-file
for a divorce not a dissolution of marriage (which she insisted specifically on
filing a dissolution instead of a divorce from the beginning even though she
had been warned that 75% of uncontested cases become contested and she would
have to re-file if the husband didn’t sign).  The provider told her this
could happen to her.  So in an effort to help with her financial situation
he prepared her case so that if that happened she could re-file as a divorce at
no cost.
He felt because the client talked to friends, family, clerks of the court, and
several attorneys she couldn't afford throughout her case she was
inconsistent and made her case more complicated than it could have been. 
She is a client that was not capable of completing her portion of the limited
scope pro per service and could not afford a full representation retainer and
hourly fees.
She is not entitled to a refund because her contracted services and beyond were
provided in good faith.

Review: I was contacted by the center for legal help and they said they would help me find a lawyer to handle my dissolution of marriage I paid them $200.00 and what they sset me up with was Steve Moonly an attorney who has not been eligible to practice law since 2005 and he had a paralegal type up my paperwork and the paperwork was stolen from someone else who had recently gotten a divorce. I want my money back pleaseDesired Settlement: I would like my $200.00 back as soon as possible so that I can hire a real attorney to handle my legal matters

Business

Response:

This

case took some time to respond to because it was from so long ago and it

required a lot of research.

Ms [redacted] originally contacted CFL over a year ago on October 3, 2013. She

could not afford the retainers and hourly rates of a plan attorney and instead

spoke to a provider of document services that offers discounted rates for CFL

clients. She spoke to the provider on the phone and was quoted a flat

rate to have all her document prepared for her divorce. She could not

afford that.

She

contacted CFL again four months later in the beginning of February 2014 at

which time she made the deposit to move forward with the document service

provider she spoke with originally and signed the contract agreeing to all the

terms of that provider, which included that she understood that she was not

hiring an attorney of record. She canceled with the CFL thirty days later

after receiving the original draft of her papers from the provider.

In

researching this Revdex.com complaint, we interview the provider and got a detail

report and copies of the papers that she receive. We were told that

despite canceling with the CFL, meaning his contract with Ms [redacted] was over,

the provider continued to help her including preparing an Affidavit of Indigency

for her because of limited funds for the filing fees at the court; as well as

offering to make any changes she needed at no additional fees.

She complained claiming she was told that she was going to have an attorney in

court but this was not true. It had been explained explicitly to her

months earlier by CFL and the provider and she signed a contract agree she was

using a limited scope prose approach. She complained to the provider in

June that her documents were not correct and would not say how they were not correct.

She would not accept the providers offer to fix anything that she could show

was not exactly off the official court specification, including his offer to

change anything she wanted changed personally. She refused his help and was

combative with the provider.

Never

the less, she contacted the provider again in September and in an effort to

help the client, she was given more free help and the provider did additional

papers for her court case. Then October 2nd 2014, the day

before her court date, she said the papers worked but said the that the parent

plan was messed up. This cannot be true because there was no parenting

plan in LUCAS county that is filed in her type of case and the provider told

her this. He said it caused him to realize she must be getting advices

and adding things and changing things herself that are messing up her case and

the filings.

Then she called after the court date and said the court didn’t accept anything

and the agreed dissolution was not done and she was still married so she wants

all her money back. The provider said no and so did her bank when she

committed fraud claiming she never had any work done by the provider.

The provider said in conclusion that the reason that the papers would not be

accepted would be her husband would not sign the papers because she was

demanding more than he would give which would mean she would have to re-file

for a divorce not a dissolution of marriage (which she insisted specifically on

filing a dissolution instead of a divorce from the beginning even though she

had been warned that 75% of uncontested cases become contested and she would

have to re-file if the husband didn’t sign). The provider told her this

could happen to her. So in an effort to help with her financial situation

he prepared her case so that if that happened she could re-file as a divorce at

no cost.

He felt because the client talked to friends, family, clerks of the court, and

several attorneys she couldn't afford throughout her case she was

inconsistent and made her case more complicated than it could have been.

She is a client that was not capable of completing her portion of the limited

scope pro per service and could not afford a full representation retainer and

hourly fees.

She is not entitled to a refund because her contracted services and beyond were

provided in good faith.

Consumer

Response:

Review: 10256849

I am rejecting this response because:

Regards,

This is a lie I told them from the beginning that I wanted a lawyer I did not sign any paperwork what so ever every thing was done over the phone and after they took my money they told me that I would not be represented in court that I paid for them to do up the paperwork which was wrong from the start the paperwork was stolen from another attorney and her clients who were recently divorced in the state of ohio I have all of this information from the original documents that they sent I contacted that attorney and she said she doesn't even know Mr. Moonley I also looked up his credentials and he doesn't even have a license to practice law and hasent since2005. They are scam artist and I want my money back I have all of the paperwork that my husband signed and it is notorized and he agreed to everything the court is the one who said the paperwork is all wrong.[redacted]

Business

Response:

Here is the evidence on the LUCAS County website that CFL delivered as promised in this case and that

the client not only filed the papers but that they were accepted by the

court. Also our provider is willing to

speak with the Revdex.com and provide copies of the paperwork that was prepared.

Lucas

County Public Documents: This

information reflects the actual documents filed and kept at the Clerk of Courts

Legal Division,

http://lcapps.co.lucas.oh.us/onlinedockets/Docket[redacted]TE=10/10/2014&PAR...⇄ />
The details of

the dates and filing can be view using her case number DM 2[redacted]238 as public

record which she agree to the disclosure of this information in her contract

with the provider in instances such as this.She is

contradicting herself and making false statements. She insisted on a dissolution of marriage

over a divorce. Which means for a

dissolution the parties have to sign the paperwork, and then it is simply filed,

as it was in this case.Though an

attorney is not required, from the beginning CFL offered her an attorney of

record for a divorce and she could not afford the retainer, which is why she

didn’t take our help when she called originally 2013. Then when she called back in 2014 she had

realized she could not afford a full rep attorney and she requested the

flat-rate solution from our provider for a dissolution of marriage,

specifically not a divorce.

She spoke with the provider on the phone in a recorded 3 way call with CFL and

the provider prior to starting the work and accepted the offer and asked for

their help on the limit scope. She signed a written contract agreeing to

the terms when she filled out the questionnaire and narrative to start the

work.

Our provider is a graduate

of Duke Law School and practiced for 25 years until eight years ago becoming

limited scope flat rate provider of family law document services. He has help thousand of our clients and he is

well rated with members that use his service at the discounted plan rate.

The provider said she made handwritten changes to her case and she refused to

send the changes for him to type out professionally. Then she would not let the

provider look over and fix what she claimed is wrong. The provider insists the paper work was correct

which is why the court accepted it in the permanent court record starting in

July.

Why did she wait till October to file her complaint? It was because the provider was still working

for her through October, helping her with and updated financial form and he

told her about the standard family parenting plan in Lucas county for

dissolution case. Further as the court

record shows she file the papers. The

provider guarantees their work and is still willing to help the client if there

is any error with their work.

She cancel her policy with the CFL one month into her case, and even though the

provider was not obligated to help her after the plan lapsed, they continued to

help her for seven months. She is not

entitled to a refund because her contracted services and beyond were provided

in good faith.

Review: This company is a complete scam. They advertised themselves as a Fathers Advocacy Group to hook people in hard situations. Then tell you how they are going to represent you and how they have lawyers everywhere. After they take your money without doing anything, some schmuck that isn't even in the same state (I was told I would be called by a New Mexico Lawyer) claiming to be a lawyer tells you that you need to give him $500 more dollars for him to slap together some paperwork and says go to court by yourself. There is no way to cancel membership outside of reporting your card as stolen because with this company it's as good as stolen. They make you mail your cancellation though physical mail so they can bill you again then a week later you get the cancellation letter back saying return to sender. This is a scam preying on desperate people trying to find help and this should be illegal for them to do this.Desired Settlement: I gave them $250 for a sales pitch and empty promises of legal representation. I would like this fake membership which was never formally confirmed terminated and the money they took before I was able to find out what they were truly offering returned but check or money order (the CC they charged was cancelled due to no way to cancel membership). They mention on their email they have a recorded verbal confirmation but I was never once told I was being recorded which in itself is illegal.

Business

Response:

I listened to the intake recording of

this client and he requested a limited scope unbundled service attorney because

he said “I had an attorney want 2k just to right a letter”. He said he doesn't have good relationships

with attorneys because he has had attorneys tell him they want $7,000 just to

tell him he is going to lose. He liked

the idea of having more control and pay a flat rate for under a thousand

dollars. He enrolled on 10/21/2014 and requested

a receipt for his first payment. He was

told he pays the CFL seven days later for the monthly membership, giving him a

week to use the service to make sure it is what he wanted.

The provider called him as scheduled the next day on 10/22/2014. The provider said that the client was concerned

about having an attorney make an appearance in court and that he discussed

again in detail the client’s option to get a plan attorney for an appearance

later if it comes to that or if he wants a full rep attorney to just call CFL

back and let them know you want an attorney by retainer and hourly. The client decide to continue with that

provider at that first intake and requested a call back over a week later

10/30/2014. Which the provider said was

something he remembered because it was very unusual and said the client told

him he need to move money around. Which didn't make sense but the provider shrugged it off to him being an over the

road sales man. The provider called him

back on the schedule date and then 3 times more the following days and then

notified the CFL that the client was unreachable and never sent in his questionnaire

and narrative.

What had happened was without contacting the CFL or the provider, the client

filed this complaint with the Revdex.com 2 days after telling the attorney that he

wanted him to help him starting 10/30/2014.

We didn't see this complaint till weeks later after the Revdex.com sent a

second notification.

The client lied to his bank saying his credit card was stolen and that we misrepresent

our services. The client claimed he lied

to his bank because he could not cancel his service because he had to sending

in a written letter to stop the service but if he read the receipt and

electronic membership guide that was emailed or called us, he would have known

all he need to do was make a phone call to cancel the pending monthly charge. He has never paid a monthly fee. Excerpt from his confirmation email the day

he enrolled:

… “You

may cancel your membership at any time by calling the Center and requesting

a cancellation email, that once replied to, will stop all future monthly fees.”

From: CFL

[mailto:[redacted]@centerforlegalhelp.com]

Sent: Tuesday, October 21, 2014 6:14 PM

To: '[redacted]@hotmail.com'

Subject: [redacted] Center for Legal Membership Guide & Order Confirmation

If he had just communicated with

us, we could have gotten him a full rep attorney if he had changed his mind or

simply got his case approved for a refund by the provider if no work was done

beyond his intake. Now because he has

reported his card stolen we need to talk to him to make sure his bank is aware

of this action on his part.

Review: My complaint about the Center for Legal Help started when I first "subscribed" to them last year in October. When they told me I had to continue with a membership in order to keep my attorney's help with my case, it seemed strange to me. I paid two fees up front, $250.00 to CLH and $500.00 to US Family Advocates, specifically the attorney Steve [redacted]. Mr. [redacted] stated that he would follow through with filing the paperwork to help with me with my case in regards to custody, modification of visitation and other topics involving my two children.After the hiring and initial conversation with Mr. [redacted] about my case, I was told he would begin working on my paperwork immediately after I sent an email reply with the information they had requested for my case to begin being worked on. I had not received many phone calls or emails from Mr. [redacted] after that other than a couple times in November when a personal incident had happened. I had not had any contact with him in months after that and so I attempted to call him last month, in February, and I was unsuccessful, so I had contacted Steve at the CLH. I left a message on his voicemail to have him contact me as soon as possible as I have not heard from Mr. [redacted] and I was becoming concerned. I was later called back and told by Steve that Mr. [redacted] would be calling me. He did call, which then he let me know that my paperwork was being handled by his step son who had recently passed away. He asked me to look through my email for confirmation of this, which I never received any. So I have once again been trying to call both Mr. [redacted] as well as CLH to speak with them about discontinuing my membership as well as no longer wanting Mr. [redacted]'s services.Desired Settlement: I am hoping for a full or at least partial refund as nothing has legally been done, in my opinion, since I initially hired Mr. Moonly in October and no longer feel the need for representation by him or his services. I would like the initial fee of $750.00 and each month of the membership for CLH's fees which is $39.95 monthly that I have paid since October 2014.

Business

Response:

The client, [redacted] told us she called the Revdex.com to retract her complaint yesterday or today

but was told she cannot. She said that she does not want her

fees refunded.

She had tried to contact Mr. [redacted] at CFLH on Saturday and Monday after

Easter, he was out office Monday and called her on Tuesday, by which time she

and the provider were working together and she seemed grateful for the help he

had given her and she is requesting he handle a new case for her.

We spoke with

[redacted] and she said she has been so emotionally overwhelmed about her case and

situation and was afraid and at the advice of her friend filed a

complaint. She told us she

wants to retract what she wrote because she was scared about her case when she

wrote it. But she realized

how much the attorney had been helping her beyond her family custody case she

originally paid for back in October 2014.

FROM THE PROVIDER:

We spoke with the provider and he told us she had some personal problems and

she apparently had to put her case on hold for November 10th 2014 to March 17th

2015 when she finally contacted him after she got out of jail and back on her

feet. The provider said that he also helped her for free on a separate

case by working with her father for several hours during her period of

incarceration over the Christmas holiday to keep her from being extradited to

Colorado.

The provider attempted to contact her about her paper work on the original case

but she never responded and he assumed it was because of her incarceration.

Then when she was released from jail she contacted the attorney on March

17th 2015. She said that she the reason she had to put the case on hold

because she lost her home and internet and had been in jail.

The provider explained now she needs even more help than she did before and is

asking the him to help her avoid an

outstanding criminal warrant in Colorado and to respond to her

ex's petition to lower child support which would be financially devastating to

her.

The provider said her original paperwork for custody case was sent to her on

November 10th 2014 and when she got her internet access restored a few days

ago, she said she couldn't find it. Now her case papers need to be

changed because her ex no-longer lives in North Carolina

which the original case was prepared for. The provider offered to redo

her custody papers at no cost once she gets the ex’s new address. However, she

has two new problems that are more important to her than modifying her custody

order. First, she found out that her ex

husband filed to reduce her child support from $702.00 to $200.00 per month. Second, she discovered that she would be

arrested if she appeared for the child support reduction mediation and

subsequent hearing in the state of Colorado.

The provider further stated she was very apologetic about this complaint and

told him that the only reason she filed with the Revdex.com was because her father

told her to do so. The client felt

extremely remorseful when the provider reminded her that her current situation

became toxic when her father evicted her and her children from the family

residence.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10566654, and find that this resolution is satisfactory to me. I apologize to all involved for any reputation damages this may have caused as well as work put in to help me withdraw my complaint.

Regards,