Center for Reproductive Medicine, P.A.

Dear Ms***: In specific response to the complaint, the increase in the balance due form the statement is because additional services were renderedThere have been no finance charges assessed for charges outstanding. The patients' insurance Cigna was verified by CRM and was provided
to the patient in writingThe benefits verified were:Health Savings Account (HSA)Deductible: $2,700.00After deductible is met services covered at 90%Services for Intrauterine Insemination are a covered benefitPolicy has a $15,lifetime maximum for fertility treatment and this amount does include the cost of medication.CRM has submitted all services to Cigna for payment and processingPatient statements are sent out once CRM receives explanation of benefits from your insurance carrier CignaThere are times when the patient will receive statements close together as explanation of benefits and payments are received. Summary of charges and payments:Total patient charge $2,944.00Total Cigna discount ($996.61)Patient Payments to date ($1,277.00)Account balance $667.39Processing with insurance ($515.00)Outstanding patient responsibility $152.39If you have further questions please contact me directly at ###-###-####.Sincerely, Shawn ***Office Manager