Center For Stepfamily Development

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
 
We have never said we wanted any work done for FREE.  All we ever asked from [redacted] was to return to our home and look at what we were unhappy with and to finish what was not done and PAID for.   I did say I would paint behind the refrigerator, before I saw the job for myself.  [redacted] is aware that I live an hour away from this condo and didn't see it for myself for a couple of days.  He would not have turned around and come back that day anyway.  He said if the person who is living there would leave the door open, he would come back another day.  From the time I told him there were other things besides behind the refrigerator and that I wanted to meet him there to discuss, there was nothing but excuses (similar to the ones posted from others on this website, such as he lost his phone, can't come because of his son, can't text because his mother is in ICU, etc.)  He wouldn't set an appointment to return, after several attempts to contact him, but said we were rude and disrespectful.  Why, because there are things we are not happy about?  We didn't call him any names or cut down everything he painted for us.  We just wanted him come back and LOOK at and fix what we weren't happy about.  This is normal customer service for any business.  Also, It would be his chance to say so if he didn't agree with us.   Apparently, a customer is not allowed to address anything to him unless it's a compliment.  Regarding the walls needing 3 coats--this was never discussed when we met [redacted] to figure out the amount of paint needed and to sign the contract.  He is the painter, the one we expect to figure it out.  He said, and we agreed, that we needed 2 coats on all walls.  It is apparent that there are some walls that do not have 2 coats.  Again, we ask him to come and at least see for himself.  If they have 2 coats and needed 3 and you knew it, why didn't you say so?  Sorry, we don't believe it, as you can tell what was covered with 2 coats and those are fine.  My wife went to the condo because [redacted] insisted someone be there not only to see it, but to pay the bill.  [redacted] and his new painter were still working, so the tarps and paint were still down and she wasn't able to look around thoroughly as she didn't want to disturb them working.  The helper was still painting the laundry room at the time and [redacted] was touching up.  She was certainly taken back by the big difference in the colors from what it was before, thus her excitement.  She has never painted herself, thus admitting she is no expert, but after being able to look things over completely, has seen the areas not covered.  When she arrived at the condo, he spoke a lot about the sand finish on the walls and how the paint soaks in and how other painters wouldn't even take a job with sand finish walls.  Did he know some of the walls were not covered well at that time?  It would seem so, but that wasn't said.  Again, we don't expect free services, just want finished what we paid for. If you don't want to come back, refund us for what we have to have fixed by someone else.  It's very simple and not an unusual request. Regards,  [redacted]

This entire condo  recived 2 costs of paint. The sand texture in this home takes more psi t then normal. If there's any area that are not coverd correctly then they require a third coat, which I will not return and do for free, also he called to let me know I missed behind The fridge I offered...

to turn around and come back and he said he would get it. The day I finished his wife walked through the home at least twice and said we did a great job and signed a final walk through paper. The home needs a third coat of osint which was explained to them. I'm not in the business of working for free. Thank you