Center Plaza Cleaners

August 3rd, 2015Dear [redacted] ***,Thank you for readdresing your concern through Revdex.com.Again as we stated in the first response, we thoroughly understand your frustration on damanged skirt, but we do not agree with your claim that the skirt was damanged by our cleaning process in October with previously stated reasons.Your responses on the first and second reasons seem simply reassertion of your frustration without any additional evidence or proofThirdly our general store policy is clearly printed and hung on the wall at the counter.As a proof of our integrity and honesty, we are attaching a copy of response to Revdex.com regarding another customer's complain in 2013, which was resolved in customer's satisfaction.We sincerely appreciate your business with us but we have no intention of taking responsibility of your clothes which we didn’t damage.Sincerely,Sunhee S.Owner

July 3rd, 2015Dear [redacted] ***,Thank you for using Center Plaza Cleaners for your cleaning needs and also appreciate you for showing your concern about our service through Revdex.com.Although we thoroughly understand your frustration on damanged skirt, we do not agree with your claim that the skirt was damanged during our cleaning process in October because of the follow three reasons.Firstly it has been months since you picked up the skirt from the store with no issues back thenI have hard time convincing myself that nothing happened to your garments during that monthsWe would have notified you immediately if we damged any of yourgarmentsWe have been running our business with honesty and integrity since we started in 2002.Secondly the invoice for the skirt you brought to store on 06/04/had a pen-marked “V” and “K” notationWe started using this notation in February I don’t understand how your invoice, which was issued in Oct 2014, has this notation.Thirdly our general store policy in the store states Not Responsible for Clothes after days.I sincerely appreciate your business with us and I hope you continue patronize Center Plaza CleanersPlease let me know if there is anything else I may be help of.Sincerely,Sunhee SOwner

July 3rd, 2015 Dear [redacted] ***, Thank you for using Center Plaza Cleaners for your cleaning needs and also appreciate you for showing your concern about our service through BBB. Although we thoroughly understand your frustration on damanged skirt, we do not agree... with your claim that the skirt was damanged during our cleaning process in October 2014 because of the follow three reasons.Firstly it has been 8 months since you picked up the skirt from the store with no issues back then. I have hard time convincing myself that nothing happened to your garments during that 8 months. We would have notified you immediately if we damged any of yourgarments. We have been running our business with honesty and integrity since we started in 2002. Secondly the invoice for the skirt you brought to store on 06/04/2015 had a pen-marked “V” and “K” notation. We started using this notation in February 2015. I don’t understand how your invoice, which was issued in Oct 2014, has this notation. Thirdly our general store policy in the store states Not Responsible for Clothes after 30 days. I sincerely appreciate your business with us and I hope you continue patronize Center Plaza Cleaners. Please let me know if there is anything else I may be help of. Sincerely,Sunhee S Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
August 15,
To Whom It May Concern:Going back; and, forth with a company that lacks integrity, and honesty is exasperatingWhom ever the third party is that my garments were sent to ruined one of my pieces: nevertheless regardless of when I brought the matter to this company’s attention, they continued to show their lack of integrity, and honestyAs I told this company before, my garments were never opened from the time I left their location to when I returnedWhen the garments were ready to be worn they were going to be removed from the plasticThat is when the three stains were noticed; and, that is when I immediately took the garments to the locationThe receipt; and, pins were still attached to the plastic with the garments inside unopenedThat is proof that the garment wasn’t touched until the day I returned to that storeSo to put matters simply, I will never do business with this company ever again, so I would like to put this matter to rest.Thank you,
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this
response, because I have a hard time convincing myself that you have ran this
business with honesty and integrity since
Seeing as though and i
quote "Firstly it has been months since you picked up the skirt from the
store with no issues back thenI have a hard time convincing myself that
nothing happened to your garments during that monthsWe would have notified
you immediately if we damaged any of your garmentsWe have been running our
business with honesty and integrity since we started in 2002."Secondly the
invoice for the skirt you brought to store on 06/04/had a pen-marked
"v" and "k" notationWe started using this notation in February
I don't understand how your invoice, which was issued in October 2014,
has this notation
Firstly I would to like
to address the statements above the issue was there, I however was unaware
Secondly seeing as though I haven't retuned to this organization from the time I
left in October of 2014, until June, 6th how I would have the “v and k"
invoice notations if you did not start this notation renewal until February of
Again with that being said I have a hard time convincing myself of your
business's honesty and integrityThirdly I would like to add that your business’s
integrity is subpar at best seeing as though you have yet to take
responsibility for your actionsIn October when I picked up my items from your
place of business I did not review my items; as these items are summer skirts
which is why I left them unopened and untouched until 06/04/which is also
the day I returned to your place of business. Futhermore I would like to add the
fact that I was never informed of your business's store policy of taking no responsibility
for garments after days
Regards,
*** ***

August 3rd, Dear *** *** ** ***,Thank you for readdresing your concern through Revdex.com.Again as we stated in the first response, we thoroughly understand your frustration on damanged skirt, but we do not agree with your claim that the skirt was damanged by our cleaning process in October with previously stated reasons.Your responses on the first and second reasons seem simply reassertion of your frustration without any additional evidence or proofThirdly our general store policy is clearly printed and hung on the wall at the counter.As a proof of our integrity and honesty, we are attaching a copy of response to Revdex.com regarding another customer's complain in 2013, which was resolved in customer's satisfaction.We sincerely appreciate your business with us but we have no intention of taking responsibility of your clothes which we didn’t damageSincerely,
Sunhee SOwner

August 3rd, 2015Dear [redacted],Thank you for readdresing your concern through Revdex.com.Again as we stated in the first response, we thoroughly understand your frustration on damanged skirt, but we do not agree with your claim that the skirt was damanged by our cleaning process in October 2014 with previously stated reasons.Your responses on the first and second reasons seem simply reassertion of your frustration without any additional evidence or proof. Thirdly our general store policy is clearly printed and hung on the wall at the counter.As a proof of our integrity and honesty, we are attaching a copy of response to Revdex.com regarding another customer's complain in 2013, which was resolved in customer's satisfaction.We sincerely appreciate your business with us but we have no intention of taking responsibility of your clothes which we didn’t damage.Sincerely,Sunhee S.Owner

July 3rd, 2015Dear [redacted],Thank you for using Center Plaza Cleaners for your cleaning needs and also appreciate you for showing your concern about our service through Revdex.com.Although we thoroughly understand your frustration on damanged skirt, we do not agree with your claim that the skirt...

was damanged during our cleaning process in October 2014 because of the follow three reasons.Firstly it has been 8 months since you picked up the skirt from the store with no issues back then. I have hard time convincing myself that nothing happened to your garments during that 8 months. We would have notified you immediately if we damged any of yourgarments. We have been running our business with honesty and integrity since we started in 2002.Secondly the invoice for the skirt you brought to store on 06/04/2015 had a pen-marked “V” and “K” notation. We started using this notation in February 2015. I don’t understand how your invoice, which was issued in Oct 2014, has this notation.Thirdly our general store policy in the store states Not Responsible for Clothes after 30 days.I sincerely appreciate your business with us and I hope you continue patronize Center Plaza Cleaners. Please let me know if there is anything else I may be help of.Sincerely,Sunhee SOwner

July 3rd, 2015
Dear [redacted],
Thank you for using Center Plaza Cleaners for your cleaning needs and also appreciate you for showing your concern about our service through Revdex.com.
Although we thoroughly understand your frustration on damanged skirt, we do not agree...

with your claim that the skirt was damanged during our cleaning process in October 2014 because of the follow three reasons.Firstly it has been 8 months since you picked up the skirt from the store with no issues back then. I have hard time convincing myself that nothing happened to your garments during that 8 months. We would have notified you immediately if we damged any of yourgarments. We have been running our business with honesty and integrity since we started in 2002.
Secondly the invoice for the skirt you brought to store on 06/04/2015 had a pen-marked “V” and “K” notation. We started using this notation in February 2015. I don’t understand how your invoice, which was issued in Oct 2014, has this notation.
Thirdly our general store policy in the store states Not Responsible for Clothes after 30 days.
I sincerely appreciate your business with us and I hope you continue patronize Center Plaza Cleaners. Please let me know if there is anything else I may be help of.
Sincerely,Sunhee S
Owner

Review: The cleaners employee stated to me she gave my dry cleaning to another customer who won't return my clothes. This happened in April this is now June and the cleaners refuses to properly compensate me for my loss. The cleaners owner states that the employee is responsible for paying for my lost clothes because she didn't pay attention, thats neither here nor there with me I just want to be compensated for them giving my clothes to another customer and not wanting to be responsible for the mistake.Desired Settlement: I want monetary compensation for my lost items plus the dry cleaning was prepaid so I'm out of that also

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

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Review: [redacted]

I am rejecting this response because: I do not want a store credit, I do not feel comfortable taking any dry cleaning back to this establishment. I have since switched dry cleaner and I'm happy with taking my clothes there. I only dealt with this dry cleaner for about three months because I was new to the area. Not only did they give my clothes to another customer in that short time, I received another customers clothing with my clothes but I promptly returned them back to the dry cleaners once the mistake was discovered. I truly don't feel this matter should be taking over four months to settle since **. [redacted] is well aware that her business lost my clothing. As we previously discussed (**. [redacted] and me) I would like to be reimbursed $120 for my clothing plus to cost of cleaning that I prepaid for.