The sofa that was stained was sitting in a storage wrapped in plastic, so there is no way for me to know that this stain was caused by us, and this is the first that I'm hearing about the ripped box springWhen the customer called me about the stain I informed her that the insurance provided at no charge is minimal and doesn't cover cleaning, but if she wanted to get a quote to have the sofa spot cleaned and get back to me I would compensate her for the cleaningIf she wanted to have the whole sofa cleaned, then we can talk about a partial reimbursementShe never called me back with the quote, instead left me negative feedback publicly attacking my businessMy original offer still stands, but will not negotiate anything until the negative review is removed
I am rejecting this response because:Once again it is riddled with lies and errorsI would do better to go to court and resolve thisHe was never prevented from doing due diligence as he statesTo the contrary, I said to him a number of times, would you like to come and see this? He never replied yes.Whatever legal advice he had was poor, if he had it at allOnce you go to court, the cost of reimbursements applies for expenses to collect what is rightfully yours.I am also not naive enough to remove accurate assessments of this extremely negative experience with him, thinking that he will all of a sudden behave in a trustworthy manorThis guy is a pathological ***.Please close this case, as unsatisfactory customer experienceAnd perhaps he will learn from it, and grow to be a better customer service providerIn the meantime, I have free speech and I will gladly share my experience with others to prevent them from having a similar experienceI believe that is why there is a Revdex.com and sites, like ***
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me That is the resolution that I had requested the next on the phone with you I will consider this $the refund of the $tip I gave your team and will call it even I do not have the time or the inclination to write a review of your business It was a one day experience with your team and we were not impressed You can mail it to the address you have on file Good day
Please explain to me how I lied to you, or how I gave different versions of what happened? Written communication is fine for me, I have no desire to speak with you on the phoneYou have done nothing but call me names, and make me out to be a liarI have record of all this as wellI will not be bullied into the resolution you are looking forI explained to you my theory on what happened to the tiles and I also did the appropriate research to support my theoryI'm also on record that I don't believe you have a witnessHow does any of this make me a liarJust because I'm questioning your credibility does not make me a liarAs soon as I heard there was a problem I reached out to you immediatelyIt was your unwillingness to discuss the situation without cussing at me and calling me names that caused the communication to come to a stopThe pics speak for themselvesThe damage on the bottom of the BBQ is not new damage, from the pics u can see that it looks rotted outWho knows when that damaged happenedYou said yourself that you had to get down on your knees to see it, and I've already explained to you why the tiles have pooped of the sideSo explain to me why what I'm saying is being discredited by you and how does any of this make me a liar
I as well have saved text messages between the customer and myself available for viewingI also have a saved voicemail where he threatens to leave me bad reviews if I don't give him the refund he is asking me forMost of the info in this last response has already been gone over and addressed in my last response with a couple of new liesThe supposed converstation his son heard is a lie, and was never mentioned until several days after the move took placeI know if I had people in my home that said something about stealing I would address it right awayMy employees do not steal and my company has never been accused of stealing since the company started in The customer was the one making multiple comments about the underage neighbor that I do not feel comfortable sharing publicly and he will deny it anywaysAs for my location, we operate a business that does not require that we have a location that is open to the publicAll scheduling is done over the phone and all service is done at our customers locationsMy business address is the address listed and I do accept mail at that locationIn an effort to resolve this issue I will meet the customer half way against my better judgement and give him a $refund for the long lunch he is claiming even though it clearly says they took a half hour lunch on the signed contractThe furniture in question was not damaged by us, both pieces he had a hand in moving and forced himself upon the pieceHe was asked repeatedly to let us do our job and refused to do so all day long
The sofa that was stained was sitting in a storage wrapped in plastic, so there is no way for me to know that this stain was caused by us, and this is the first that I'm hearing about the ripped box springWhen the customer called me about the stain I informed her that the insurance
provided at no charge is minimal and doesn't cover cleaning, but if she wanted to get a quote to have the sofa spot cleaned and get back to me I would compensate her for the cleaningIf she wanted to have the whole sofa cleaned, then we can talk about a partial reimbursementShe never called me back with the quote, instead left me negative feedback publicly attacking my businessMy original offer still stands, but will not negotiate anything until the negative review is removed
There will be no compensation for this customerThe first issue is the customer is claiming a longer lunch was taken than what was listed on the contractMy employees stated that they only took a half hour lunch which is what was deducted from the bill and there was no mention of a long lunch from
the customer at the time of paying the billSecond issue is the customer is claiming there were damagesThe pieces that are in question the customer assisted in moving because he refused to let the movers do their job and insisted on them doing it his wayWe will not except damage on an item that he forced himself uponThe customer wanted us to hurry with his move and repeatedly told the movers to just throw items into the truck and he was told over and over again to let us do our job and we cannot move your items that wayThis customer should have not hired professionals movers as he wanted to control the whole move from start to finish, from what rooms are moved first to how everything is loaded into the truckThis customer and his wife were rude all day long to the movers, while yelling and arguing with each other as wellThe customer started out the day by pulling out his shotgun and letting the movers know that this was in case anything goes wrong during the move, then proceeded to carry it around with himA report has been filed with Rocklin police department for record on this matterWe do not have a location that is open to the public and we are not required toIf this customer even thinks about showing up anywhere that I am, a restraining order will be filled against him as the Rocklin police department recommended that I do
There must of been a mis communication, because there is nothing I can do until I receive a price quote for the cleaningYou said you would get a quote and get back to meThat is the last conversationI rememberThe reason you need to remove the review, is because its a mis representation of my company, and I have a signed legal document that states what the included insurance isCleaning is not included as I stated when we originally talkedIm taking your word for it that the stain was caused by usThe couch came from a storage unit where it was wrapped upAs a sign of good faith I'm willing to pay for the spot to be cleaned, but if your going to leave a public review mis representing my company that it has gone down hill I will not do anything for youI receive star reviews weekly, my company is far from "gone downhill" If the review is not removed immediately I will not honor the cleaning at allThis is not negotiableI have no reason to say I will compensate you and not do it
I am rejecting this response because:movers told me to send pictures of the sofa first and then he said we would go from thereAs you can see the company has still not responded to my request for a receipt. I will give a quote to the company and when the sofa is cleaned or spot cleaned I will take off the negative rewiewWhy would I take off the review before the work is done???
I am rejecting this response because:the owner has lied on numerous levelsI have written documentationI also have numerous witness to this incidentBoth the condition of the BBQ before and after, where the damage was done, loose tiles located, manufacturer statements regarding how tiles DO NOT come off from expansion and retractionManufacturer statements that BBQ can only be damaged by dropping itCompletely different stories from mover about how the movers noticed that it was damaged before they moved it, to they did not see the damage prior to moving itProfessional movers statements about how the BBQ should never have been moved without a utility dolly
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
That is the resolution that I had requested the next on the phone with you. I will consider this $100.00 the refund of the $100.00 tip I gave your team and will call it even. I do not have the time or the inclination to write a review of your business. It was a one day experience with your team and we were not impressed. You can mail it to the address you have on file. Good day.
Please explain to me how I lied to you, or how I gave 2 different versions of what happened? Written communication is fine for me, I have no desire to speak with you on the phone. You have done nothing but call me names, and make me out to be a liar. I have record of all this as well. I will not be...
bullied into the resolution you are looking for. I explained to you my theory on what happened to the tiles and I also did the appropriate research to support my theory. I'm also on record that I don't believe you have a witness. How does any of this make me a liar. Just because I'm questioning your credibility does not make me a liar. As soon as I heard there was a problem I reached out to you immediately. It was your unwillingness to discuss the situation without cussing at me and calling me names that caused the communication to come to a stop. The pics speak for themselves. The damage on the bottom of the BBQ is not new damage, from the pics u can see that it looks rotted out. Who knows when that damaged happened. You said yourself that you had to get down on your knees to see it, and I've already explained to you why the tiles have pooped of the side. So explain to me why what I'm saying is being discredited by you and how does any of this make me a liar.
I am rejecting this response because:Once again it is riddled with lies and errors. I would do better to go to court and resolve this. He was never prevented from doing due diligence as he states. To the contrary, I said to him a number of times, would you like to come and see this? He never replied yes.Whatever legal advice he had was poor, if he had it at all. Once you go to court, the cost of reimbursements applies for expenses to collect what is rightfully yours.I am also not naive enough to remove accurate assessments of this extremely negative experience with him, thinking that he will all of a sudden behave in a trustworthy manor. This guy is a pathological [redacted].Please close this case, as unsatisfactory customer experience. And perhaps he will learn from it, and grow to be a better customer service provider. In the meantime, I have free speech and I will gladly share my experience with others to prevent them from having a similar experience. I believe that is why there is a Revdex.com and sites, like [redacted].
Response to 916 Movers response 8/18/17: I have saved the multiple texts between the owner of 916 movers and myself. These are available for whomever needs to see them. In them I explain and answer his rejections: The moving group of [redacted] and four other movers were not following instructions from the start, hence, they started grabbing items on the second floor and there was a loaded shotgun in the room they were in. I moved it to my car and when one of the workers made a comment about it I made a joke about it being for home protection for those who need directions ie. burglars. No threat was made to them and it was placed in a secure location. It was not brandished at anytime. The moving group not following my instructions to move the first floor and then the second floor lead to a much longer move due to the multiple mixing of items at both homes. At that time my 9 year old son came to me and stated that we should not use these guys because they were talking about what they had scammed in the past from customers in front of him. Against my better judgement I allowed them to continue the move when I should have stopped it then. Despite allowing them four hours to perfectly load the first truck two valuable items were damaged. I had [redacted] call the owner and again: "we will make this right" is what we were told. The crew took an extra 30 minutes at lunch but if they all said they did not then maybe time does stand still. I also conveyed to the owner that they group did do alot of standing around overall during the move which he refuted. I stated that they had time to leer at a young next door neighbor. His response was to threaten to expose me to these neighbors even though I had just moved in, did not know them or had even met them. Last in retrospect it says volumes to me as a customer that you do not have a viable business address and demand that $500.00 cash payment and personal check to cover remaining amount. This is not a professional moving business in my estimation. I have used other moving companies, been happy using them, and they give a stark comparison to this group. No amount of money will recover the grief these "professional movers" have caused me.
I as well have saved text messages between the customer and myself available for viewing. I also have a saved voicemail where he threatens to leave me bad reviews if I don't give him the refund he is asking me for. Most of the info in this last response has already been gone over and addressed in my last response with a couple of new lies. The supposed converstation his son heard is a lie, and was never mentioned until several days after the move took place. I know if I had people in my home that said something about stealing I would address it right away. My employees do not steal and my company has never been accused of stealing since the company started in 2005. The customer was the one making multiple comments about the underage neighbor that I do not feel comfortable sharing publicly and he will deny it anyways. As for my location, we operate a business that does not require that we have a location that is open to the public. All scheduling is done over the phone and all service is done at our customers locations. My business address is the address listed and I do accept mail at that location. In an effort to resolve this issue I will meet the customer half way against my better judgement and give him a $100 refund for the long lunch he is claiming even though it clearly says they took a half hour lunch on the signed contract. The furniture in question was not damaged by us, both pieces he had a hand in moving and forced himself upon the piece. He was asked repeatedly to let us do our job and refused to do so all day long.
The sofa that was stained was sitting in a storage wrapped in plastic, so there is no way for me to know that this stain was caused by us, and this is the first that I'm hearing about the ripped box springWhen the customer called me about the stain I informed her that the insurance provided at no charge is minimal and doesn't cover cleaning, but if she wanted to get a quote to have the sofa spot cleaned and get back to me I would compensate her for the cleaningIf she wanted to have the whole sofa cleaned, then we can talk about a partial reimbursementShe never called me back with the quote, instead left me negative feedback publicly attacking my businessMy original offer still stands, but will not negotiate anything until the negative review is removed
I am rejecting this response because:Once again it is riddled with lies and errorsI would do better to go to court and resolve thisHe was never prevented from doing due diligence as he statesTo the contrary, I said to him a number of times, would you like to come and see this? He never replied yes.Whatever legal advice he had was poor, if he had it at allOnce you go to court, the cost of reimbursements applies for expenses to collect what is rightfully yours.I am also not naive enough to remove accurate assessments of this extremely negative experience with him, thinking that he will all of a sudden behave in a trustworthy manorThis guy is a pathological ***.Please close this case, as unsatisfactory customer experienceAnd perhaps he will learn from it, and grow to be a better customer service providerIn the meantime, I have free speech and I will gladly share my experience with others to prevent them from having a similar experienceI believe that is why there is a Revdex.com and sites, like ***
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me That is the resolution that I had requested the next on the phone with you I will consider this $the refund of the $tip I gave your team and will call it even I do not have the time or the inclination to write a review of your business It was a one day experience with your team and we were not impressed You can mail it to the address you have on file Good day
Please explain to me how I lied to you, or how I gave different versions of what happened? Written communication is fine for me, I have no desire to speak with you on the phoneYou have done nothing but call me names, and make me out to be a liarI have record of all this as wellI will not be bullied into the resolution you are looking forI explained to you my theory on what happened to the tiles and I also did the appropriate research to support my theoryI'm also on record that I don't believe you have a witnessHow does any of this make me a liarJust because I'm questioning your credibility does not make me a liarAs soon as I heard there was a problem I reached out to you immediatelyIt was your unwillingness to discuss the situation without cussing at me and calling me names that caused the communication to come to a stopThe pics speak for themselvesThe damage on the bottom of the BBQ is not new damage, from the pics u can see that it looks rotted outWho knows when that damaged happenedYou said yourself that you had to get down on your knees to see it, and I've already explained to you why the tiles have pooped of the sideSo explain to me why what I'm saying is being discredited by you and how does any of this make me a liar
I as well have saved text messages between the customer and myself available for viewingI also have a saved voicemail where he threatens to leave me bad reviews if I don't give him the refund he is asking me forMost of the info in this last response has already been gone over and addressed in my last response with a couple of new liesThe supposed converstation his son heard is a lie, and was never mentioned until several days after the move took placeI know if I had people in my home that said something about stealing I would address it right awayMy employees do not steal and my company has never been accused of stealing since the company started in The customer was the one making multiple comments about the underage neighbor that I do not feel comfortable sharing publicly and he will deny it anywaysAs for my location, we operate a business that does not require that we have a location that is open to the publicAll scheduling is done over the phone and all service is done at our customers locationsMy business address is the address listed and I do accept mail at that locationIn an effort to resolve this issue I will meet the customer half way against my better judgement and give him a $refund for the long lunch he is claiming even though it clearly says they took a half hour lunch on the signed contractThe furniture in question was not damaged by us, both pieces he had a hand in moving and forced himself upon the pieceHe was asked repeatedly to let us do our job and refused to do so all day long
The sofa that was stained was sitting in a storage wrapped in plastic, so there is no way for me to know that this stain was caused by us, and this is the first that I'm hearing about the ripped box springWhen the customer called me about the stain I informed her that the insurance
provided at no charge is minimal and doesn't cover cleaning, but if she wanted to get a quote to have the sofa spot cleaned and get back to me I would compensate her for the cleaningIf she wanted to have the whole sofa cleaned, then we can talk about a partial reimbursementShe never called me back with the quote, instead left me negative feedback publicly attacking my businessMy original offer still stands, but will not negotiate anything until the negative review is removed
There will be no compensation for this customerThe first issue is the customer is claiming a longer lunch was taken than what was listed on the contractMy employees stated that they only took a half hour lunch which is what was deducted from the bill and there was no mention of a long lunch from
the customer at the time of paying the billSecond issue is the customer is claiming there were damagesThe pieces that are in question the customer assisted in moving because he refused to let the movers do their job and insisted on them doing it his wayWe will not except damage on an item that he forced himself uponThe customer wanted us to hurry with his move and repeatedly told the movers to just throw items into the truck and he was told over and over again to let us do our job and we cannot move your items that wayThis customer should have not hired professionals movers as he wanted to control the whole move from start to finish, from what rooms are moved first to how everything is loaded into the truckThis customer and his wife were rude all day long to the movers, while yelling and arguing with each other as wellThe customer started out the day by pulling out his shotgun and letting the movers know that this was in case anything goes wrong during the move, then proceeded to carry it around with himA report has been filed with Rocklin police department for record on this matterWe do not have a location that is open to the public and we are not required toIf this customer even thinks about showing up anywhere that I am, a restraining order will be filled against him as the Rocklin police department recommended that I do
There must of been a mis communication, because there is nothing I can do until I receive a price quote for the cleaningYou said you would get a quote and get back to meThat is the last conversationI rememberThe reason you need to remove the review, is because its a mis representation of my company, and I have a signed legal document that states what the included insurance isCleaning is not included as I stated when we originally talkedIm taking your word for it that the stain was caused by usThe couch came from a storage unit where it was wrapped upAs a sign of good faith I'm willing to pay for the spot to be cleaned, but if your going to leave a public review mis representing my company that it has gone down hill I will not do anything for youI receive star reviews weekly, my company is far from "gone downhill" If the review is not removed immediately I will not honor the cleaning at allThis is not negotiableI have no reason to say I will compensate you and not do it
I am rejecting this response because:movers told me to send pictures of the sofa first and then he said we would go from thereAs you can see the company has still not responded to my request for a receipt. I will give a quote to the company and when the sofa is cleaned or spot cleaned I will take off the negative rewiewWhy would I take off the review before the work is done???
I am rejecting this response because:the owner has lied on numerous levelsI have written documentationI also have numerous witness to this incidentBoth the condition of the BBQ before and after, where the damage was done, loose tiles located, manufacturer statements regarding how tiles DO NOT come off from expansion and retractionManufacturer statements that BBQ can only be damaged by dropping itCompletely different stories from mover about how the movers noticed that it was damaged before they moved it, to they did not see the damage prior to moving itProfessional movers statements about how the BBQ should never have been moved without a utility dolly
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
That is the resolution that I had requested the next on the phone with you. I will consider this $100.00 the refund of the $100.00 tip I gave your team and will call it even. I do not have the time or the inclination to write a review of your business. It was a one day experience with your team and we were not impressed. You can mail it to the address you have on file. Good day.
Please explain to me how I lied to you, or how I gave 2 different versions of what happened? Written communication is fine for me, I have no desire to speak with you on the phone. You have done nothing but call me names, and make me out to be a liar. I have record of all this as well. I will not be...
bullied into the resolution you are looking for. I explained to you my theory on what happened to the tiles and I also did the appropriate research to support my theory. I'm also on record that I don't believe you have a witness. How does any of this make me a liar. Just because I'm questioning your credibility does not make me a liar. As soon as I heard there was a problem I reached out to you immediately. It was your unwillingness to discuss the situation without cussing at me and calling me names that caused the communication to come to a stop. The pics speak for themselves. The damage on the bottom of the BBQ is not new damage, from the pics u can see that it looks rotted out. Who knows when that damaged happened. You said yourself that you had to get down on your knees to see it, and I've already explained to you why the tiles have pooped of the side. So explain to me why what I'm saying is being discredited by you and how does any of this make me a liar.
I am rejecting this response because:Once again it is riddled with lies and errors. I would do better to go to court and resolve this. He was never prevented from doing due diligence as he states. To the contrary, I said to him a number of times, would you like to come and see this? He never replied yes.Whatever legal advice he had was poor, if he had it at all. Once you go to court, the cost of reimbursements applies for expenses to collect what is rightfully yours.I am also not naive enough to remove accurate assessments of this extremely negative experience with him, thinking that he will all of a sudden behave in a trustworthy manor. This guy is a pathological [redacted].Please close this case, as unsatisfactory customer experience. And perhaps he will learn from it, and grow to be a better customer service provider. In the meantime, I have free speech and I will gladly share my experience with others to prevent them from having a similar experience. I believe that is why there is a Revdex.com and sites, like [redacted].
Response to 916 Movers response 8/18/17: I have saved the multiple texts between the owner of 916 movers and myself. These are available for whomever needs to see them. In them I explain and answer his rejections: The moving group of [redacted] and four other movers were not following instructions from the start, hence, they started grabbing items on the second floor and there was a loaded shotgun in the room they were in. I moved it to my car and when one of the workers made a comment about it I made a joke about it being for home protection for those who need directions ie. burglars. No threat was made to them and it was placed in a secure location. It was not brandished at anytime. The moving group not following my instructions to move the first floor and then the second floor lead to a much longer move due to the multiple mixing of items at both homes. At that time my 9 year old son came to me and stated that we should not use these guys because they were talking about what they had scammed in the past from customers in front of him. Against my better judgement I allowed them to continue the move when I should have stopped it then. Despite allowing them four hours to perfectly load the first truck two valuable items were damaged. I had [redacted] call the owner and again: "we will make this right" is what we were told. The crew took an extra 30 minutes at lunch but if they all said they did not then maybe time does stand still. I also conveyed to the owner that they group did do alot of standing around overall during the move which he refuted. I stated that they had time to leer at a young next door neighbor. His response was to threaten to expose me to these neighbors even though I had just moved in, did not know them or had even met them. Last in retrospect it says volumes to me as a customer that you do not have a viable business address and demand that $500.00 cash payment and personal check to cover remaining amount. This is not a professional moving business in my estimation. I have used other moving companies, been happy using them, and they give a stark comparison to this group. No amount of money will recover the grief these "professional movers" have caused me.
I as well have saved text messages between the customer and myself available for viewing. I also have a saved voicemail where he threatens to leave me bad reviews if I don't give him the refund he is asking me for. Most of the info in this last response has already been gone over and addressed in my last response with a couple of new lies. The supposed converstation his son heard is a lie, and was never mentioned until several days after the move took place. I know if I had people in my home that said something about stealing I would address it right away. My employees do not steal and my company has never been accused of stealing since the company started in 2005. The customer was the one making multiple comments about the underage neighbor that I do not feel comfortable sharing publicly and he will deny it anyways. As for my location, we operate a business that does not require that we have a location that is open to the public. All scheduling is done over the phone and all service is done at our customers locations. My business address is the address listed and I do accept mail at that location. In an effort to resolve this issue I will meet the customer half way against my better judgement and give him a $100 refund for the long lunch he is claiming even though it clearly says they took a half hour lunch on the signed contract. The furniture in question was not damaged by us, both pieces he had a hand in moving and forced himself upon the piece. He was asked repeatedly to let us do our job and refused to do so all day long.