Centereach Pharmacy & Surgical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They claim I never ordered anything with them, which I did and I've gotten other things from them And it's not unexpected because I've been emailing them constantly and consistently to try and get a response as well as posting on their [redacted] pageAnd If I go in to talk to them how will I have a guarentee that what we "agree" even though verbal agreements are valid in court, will be upheld, because the last time I talked to them, when the problem originally happenedI was supposed to get my money back, and I "had to give them" my receipt then and there for them to do so and that was a verbal agreement and never happened In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This complaint was unexpectedWe have no information about this person or the date she says she purchased the item in questionIn speaking to all my employees in the Surgical DeptNo
one has any recollection or paperwork pertaining to this saleWe have tried unsuccessfully to contact *** *** using the phone number you listed in the complaintIf she would call or come in to see us we would certainly try to solve the problemOur business has been in existence for years and we really try hard to satisfy our customers in a polite and congenial way*** ***

In response to your last correspondence you never gave us the receipt - You said we couldn't give you a copy - which is impossible - we have two copy machines and we are always able to copy a receipt. It is not our policy to let a customer walk out of our store without a receipt in hand. Again, we have researched our records thoroughly and cannot find any information of this purchase. You claim it was an ankle support - we do not have an ankle support for $or $which you are claiming we owe you. The bank statement you provided showed on 8/** a payment to Centereach Pharmacy for $50.00, and on 8/** a payment of $to Centereach Pharmacy. Why the two dates? What items were purchased? If you would bring in the items, if you would show some form of proof that the items exist we would be most happy to settle this with you. I don't think we are the unreasonable people. Your cooperation with us has be nil to none

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't have the items you do, I have stated that multiple times, I cannot bring in something that I don't haveYou had called me saying the items were waiting for me so I don't know what you did with them, perhaps you sent the items back to the manufacture! Or they are sitting in the back or behind items in your store room, I don't know but I never took possesion of the items because the items were improperly orderedThe two dates are because one was a deposit and the other was the rest of the payment If you are saying that the charge on my credit card account is fraudulent and I didn't make it and you did order it or put through the charge then there is a larger issue, mostly your business putting through fraudulent charges, I'm sure the Attorney General would be interested in a pharmacy and medical supply that takes Medicaid and Medicare putting through fraudulent charges on customers accountsI'm sure the banks would be interested in that as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They claim I never ordered anything with them, which I did and I've gotten other things from them . And it's not unexpected because I've been emailing them constantly and consistently to try and get a response as well as posting on their [redacted] page. And If I go in to talk to them how will I have a guarentee that what we "agree" even though verbal agreements are valid in court, will be upheld, because the last time I talked to them, when the problem originally happened. I was supposed to get my money back, and I "had to give them" my receipt then and there for them to do so and that was a verbal agreement and never happened.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: They incorrectly ordered items for me, and since they did not order the correct item/size I told them I wasn't going to take it and they agreed that they ordered the incorrect items and agreed to give me a refund. I have never taken possesion of the two items and the items have consistently remained at the business. I have never received a refund.Desired Settlement: I would like a refund in cash for the two items that I paid for in full and that I never took possesion of that. A full refund is what I was promised but I have yet to receive it

Business

Response:

This complaint was unexpected. We have no information about this person or the date she says she purchased the item in question. In speaking to all my employees in the Surgical Dept. No one has any recollection or paperwork pertaining to this sale. We have tried unsuccessfully to contact [redacted] using the phone number you listed in the complaint. If she would call or come in to see us we would certainly try to solve the problem. Our business has been in existence for 54 years and we really try hard to satisfy our customers in a polite and congenial way.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They claim I never ordered anything with them, which I did and I've gotten other things from them . And it's not unexpected because I've been emailing them constantly and consistently to try and get a response as well as posting on their [redacted] page. And If I go in to talk to them how will I have a guarentee that what we "agree" even though verbal agreements are valid in court, will be upheld, because the last time I talked to them, when the problem originally happened. I was supposed to get my money back, and I "had to give them" my receipt then and there for them to do so and that was a verbal agreement and never happened.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to your last correspondence you never gave us the receipt - You said we couldn't give you a copy - which is impossible - we have two copy machines and we are always able to copy a receipt. It is not our policy to let a customer walk out of our store without a receipt in hand. Again, we have researched our records thoroughly and cannot find any information of this purchase. You claim it was an ankle support - we do not have an ankle support for $128.00 or $50.00 which you are claiming we owe you. The bank statement you provided showed on 8/** a payment to Centereach Pharmacy for $50.00, and on 8/** a payment of $128.00 to Centereach Pharmacy. Why the two dates? What items were purchased? If you would bring in the items, if you would show some form of proof that the items exist we would be most happy to settle this with you. I don't think we are the unreasonable people. Your cooperation with us has be nil to none.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't have the items you do, I have stated that multiple times, I cannot bring in something that I don't have. You had called me saying the items were waiting for me so I don't know what you did with them, perhaps you sent the items back to the manufacture! Or they are sitting in the back or behind items in your store room, I don't know but I never took possesion of the items because the items were improperly ordered. The two dates are because one was a deposit and the other was the rest of the payment. If you are saying that the charge on my credit card account is fraudulent and I didn't make it and you did order it or put through the charge then there is a larger issue, mostly your business putting through fraudulent charges, I'm sure the Attorney General would be interested in a pharmacy and medical supply that takes Medicaid and Medicare putting through fraudulent charges on customers accounts. I'm sure the banks would be interested in that as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,