CenterFireGuns

To reduce the potential of fraudulent credit card use, we require that all credit transactions pass AVS (Address Validation) and CVVchecksTo check AVS and CVV2, we must place a temporary authorization for the amount of the order on the customers credit cardIf the card does not pass our fraud checks, we email the customer immediately and cancel the transaction on the cardThe temporary authorization is released from the customers account in one to two business daysWe *do not [redacted] place a charge on the customers card unless we actually ship an order, which we did not for this customer.This customer placed orders, one on June 18, and on June Each order failed our AVS check and the customer received the following email seven times (once for each order) from our automated processor:----Hello [redacted] ,Thank you for placing your order with usTo protect against the misuse of compromised credit cards, we are requiring that all orders pass credit card address validation (AVS), the security code (CVV) is correct, and that the billing address matches the shipping addresses in your order.Your order did not pass:- AVS Response: Digit Zip Matches - Address Does Not (Z)We have canceled your order and released the authorization on your credit cardAuthorizations will be released from your account within two business days and you will not see a charge from us.If you want to place your order again, please ensure that the billing address in your order matches the billing address on your credit card, the CVV code is correct, and the billing address matches the shipping address in your order.If you have any questions, please email us at [email protected] or simply reply to this email.Thank you,CenterfireGuns Customer Service ----On June 27, this customer sent us an email inquiry asking why his orders were canceled which we replied to on Jun His last response on Jun said he did not like our procedure and we have not heard from him since.Again, no charges were placed on the customers card, and if this customer claims there is, I would ask him to provide proof of thatWe feel our process is very thorough, which not only protects us, but our customers from possible fraudulent credit card use

Complaint: ***
I am rejecting this response because:
We have used the same card and address for several years with no problem until they created oneThey lost our business and when there business fails it will be there own doing
Sincerely,
*** ***

To reduce the potential of fraudulent credit card use, we require that all credit transactions pass AVS (Address Validation) and CVV2 checks. To check AVS and CVV2, we must place a temporary authorization for the amount of the order on the customers credit card. If the card does not pass our fraud...

checks, we email the customer immediately and cancel the transaction on the card. The temporary authorization is released from the customers account in one to two business days. We *do not* place a charge on the customers card unless we actually ship an order, which we did not for this customer.This customer placed 7 orders, one on June 18, and 6 on June 22. Each order failed our AVS check and the customer received the following email seven times (once for each order) from our automated processor:----Hello [redacted],Thank you for placing your order with us. To protect against the misuse of compromised credit cards, we are requiring that all orders pass credit card address validation (AVS), the security code (CVV) is correct, and that the billing address matches the shipping addresses in your order.Your order did not pass:- AVS Response: 5 Digit Zip Matches - Address Does Not (Z)We have canceled your order and released the authorization on your credit card. Authorizations will be released from your account within two business days and you will not see a charge from us.If you want to place your order again, please ensure that the billing address in your order matches the billing address on your credit card, the CVV code is correct, and the billing address matches the shipping address in your order.If you have any questions, please email us at [email protected] or simply reply to this email.Thank you,CenterfireGuns Customer Service ----On June 27, this customer sent us an email inquiry asking why his orders were canceled which we replied to on Jun 28. His last response on Jun 28 said he did not like our procedure and we have not heard from him since.Again, no charges were placed on the customers card, and if this customer claims there is, I would ask him to provide proof of that. We feel our process is very thorough, which not only protects us, but our customers from possible fraudulent credit card use.

We have contacted customer and are having the product returned. Customer has been refunded the full amount of the purchase.