Centering Touch Massage Therapy & Bodywork

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint fully.Blue Haven sent out people to fix the light in the hot tubThe job was satisfactoryHowever, when they attempted to clean my spray deck to get the plaster residue off, they ruined the finish on itThe whole deck is now blotchy and it appears that they took off the finish with either a chemical or a power washerI have several pictures of the damage they left. Blue Haven also came out and fixed the drainage problem, and added a nozzle to the pump to drain water from the poolThis was also satisfactory. The only other item that needs addressing is the finish on the spray deck that was destroyed in my opinionIt appears that it needs to be repainted
Regards,*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
I spoke with Mr *** correctly to clarify the lies that was told regarding what was said

Revdex.com & Mr***,Not an issue, we want 100% customer satisfaction.I will have the crew recolor the complete deck, Leslie will call you with the schedule as soon as she gets it set up.Let me know if you need anything else.Jim

Revdex.com Case # [redacted]#1) Where is he calling ? Someone is in this office 7am-5pm daily. We have no voice mails or messages from this client.#2) Plaster crew is going today 10/27 to look at spa and see if there is an issue.#3) I will have drain crew go out today 10/27, as well. If he wants to add to...

the drains that would be on him.#4) See attached form where he signed off on pool start up and was given a sheet on water balance, after initial start up it is up to the client to take care of the water. This was completed on 10/2 #5) We will have the crews inspect the lights and make any needed adjustments as well.Mr. [redacted] is welcome to call  if he has any questions, or needs further assistance.Jim

The [redacted] were informed at the time of purchase as are all clients who purchase heaters, that a larger gas meter is required.This complaint should be directed at the gas provider, as Blue Haven or anyone else is not allowed to do meter changes.[redacted] did call today and cuss out the scheduler as...

she was trying to explain this issue. Then told my scheduler to go [redacted] herself and hung up.I believe it is resolved now as [redacted] called back, and understands that it is an issue they need to handle with the gas provider. We can not schedule or make any utility changes to a property, only the homeowners are allowed to do that.On a good note, yes we did give her extra decking during construction, we do go over and above to have happy clients.[redacted]