Centigrade Inc.com

I believe this company is a scam They call and tell you your computer has been hacked and for this certain amount of money they can fix it for you and it won't happen again, or months later calling back and telling you your computer has been hacked again and now the price has doubled to fix it this time Want you to pay with your bank debit card, I refused to do that and used a different credit card and for some reason it didn't go through and they wanted my card number again I refused to give it to them again Told them to get off my computer and don't call me again

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This response is disingenuous and fraudulent It fails to admit that Centigrade made an unsolicited hijack of my computer, with a scare tactic that my computer had been corrupted by a virus, and not to shut down or restart my computer, but to call the number they provided or risk data loss and failure of operating systemIt is equally disingenuous to claim that the person they put on the phone was nice to me since he perpetuated the same malevolent scheme with the exact warningsIt's the equivalent of saying I'm your friend and then stabbing a victim in the back, then stealing money that person's moneyI only learned later that the Federal Trade Commission warned not to fall for this type schemeThe writer of the response to my complaint claims they also receive hundreds of calls for Technical assistance other than calls like mine, that by the way were unsolicitedThe respondent of my complaint should now disclose of how many unsolicited calls they receive like mine that they earn money from It would likely be in the thousandsAlso there response does not admitted that they made a representation to the bank that on September 13, 2017, I signed approval for them to draw $out of my bank account after review of numerous attachments, while using an unauthorized electronic signature, and then on September 14, submitting this fraudulent authorization with a bogus check numberI need to have the name of the President and the Chairman of the Board of this company and their addresses, so I can make further complaint for justice in this matter and not an unidentified person who did respond to my complaintThe email that Centigrade used to forward documents to me was a bogus account when the email actually emanated from Mexico according to the IT expert who traced it and who removed a second hacking of my computer which warned that my computer had been infected with a virus only to be followed by the September 13, email with fraudulent documentation that I had signed approval for them to take money out of my bank accountSincerely, [redacted]

Dear Revdex.com, I am writing this mail to you on behalf of Centigrade Inc., as we have received a document from your end wherein one of our customer [redacted] has complained about our ways of doing businessI would like to respond to your complain and spread some light on the entire issue which would help you take a relevant decisionMy company is a corporation firm which is into providing Technical Assistance to customers who calls us and seek some technical help related to their computersPlease be advised that the customer named [redacted] (###-###-####), (email: [redacted] @***.com) called us on 12-Septemmber complaining about some virus effecting his computer, our representative specifically asked him about how he got our number, he informed the representative that there is a pop up on his computer which is popping up our toll free number and asking him to call for assistanceSince we are into a Technical Assistance business, we receive almost hundreds of calls related to Technical Assistance, thinking that this might be another such call the representative started diagnosing the computer and started providing help to [redacted] My representative took out time and checked his computer, to further diagnose the customer's computer we usually use the universally accepted licensed tool (www[redacted] .com) which is globally known tools to fix the computersMy representative informed [redacted] that to diagnose his computer he would have to take the remote session of his computer, informing him about both the tools the representative took [redacted] consent to take the remote session of the computer, [redacted] agreed and permitted the representative to check his computer, after finding the root cause of the problem the representative informed [redacted] that his computer was effected with some viruses [redacted] in return asked the representative about how his computer got effected with viruses, the representative informed him that it could happen due to unknowingly visiting a website or websites which contains malicious infections or viruses [redacted] asked the representative to clean his computer and make him get rid of all the viruses on his computer, the representative then informed him that he can diagnose the computer however if he wants his computer to be fixed then he could take it to a nearby computer store, the other option he gave him was to take an online help and get it fixed from our trained techniciansBeing an educated man he asked about more options and as our job involves our representative informed him about taking the computer to either any local store [redacted] compared the prices on his other computer, after confirming the prices on the other websites he then asked our representative to give Centigrade Incprice quote to hire an online technician, the representative informed him that if he hire a technician from us then it would cost him $(One time fix) $(One Year) $(Two years), $(Three years)I would like to emphasis here that the representative did not use any tactics as [redacted] described in his complaint, it’s the representative's job to educate the customers about all the alternatives available, I would like to give all the credit to the representative for being fair and performing his duties well, he did inform [redacted] about the available options and left it to him to figure out the best one and take a wise decision about the way he wanted to fix his computerAfter comparing all the prices [redacted] opted to hire a technician from us and agreed for a three year plan fix for $499.00, in which he agreed to pay $to us and we were responsible to fix his computer each time he faces a problem on his computer for complete three yearsI really don't see any possibility by the representative of engaging in any kind of pressure tactics, if giving the right resolution and options is a pressure then we really need to change our definitionsWe have all the relevant call proofs and the agreement signed by [redacted] On Sep 8th 2017, we again received a call from [redacted] telling that he is facing some issue in his computerAfter diagnosing his computer we realized that all the securities which we have installed in his computer were removed, our representative informed him about the charges to hire a technicianHe again opted for the same plan (i.e$299.00)Later on we realized that [redacted] has raised a stop payment on that paymentIn other words we can say that [redacted] has used our services but did not pay for themI personally believe that [redacted] is a professional and an understanding grown up human being who cannot be fooled or pressurized by anyone & last but not the least unfortunately we charge his payment of $on Sep 8th but after a month he stop that payment as unauthorized and the first payment which was charged on May 31st he couldn't stop that payment because its more than four months so now he comes to Revdex.com filing a complaint that we have scammed with him and he didn’t authorized or don’t need that support from us and we sent the contract on his email (email: [redacted] @***.com) and no customer can tell us that we didn't authorize or take out the money without their permission..because we send a contract to every customer to agree the terms and conditions an also sign the contract so they can get the signed copy on their email automatically and he also agreed to the terms of use and to do business electronically with usso I’ve attached the contract and a receipt and we told the same thing to customer as wellI am writing this mail to you with a hope and also clarification so that you could understand our situation and take a collective decision, hope you will give us a benefit of doubt and believe in the factual details I have tried to provide you and understand the nature which involves in our jobHope you will take all the aspects into consideration and take a fair decisionRegards, Centigrade IncTeam

Dear [redacted] , 5pt;"> I am writing this mail to you on behalf of CENTIGRADE INC, as we have received a document from your end wherein one of our customer Mr [redacted] has complained about our ways of doing businessI would like to respond to your complain and spread some light on the entire issue which would help you take a relevant decisionMy company is a Pvt Ldt firm which is into providing Technical Assistance to customers who calls us and seek some technical help related to their computersOn 29th June our representative received a call on our toll free number - - - - - - - - - - - - - from Mr [redacted] complaining about some virus effecting his computer, our representative specifically asked him about how he got our number, he informed the representative that there is a pop up on his computer which is popping up our toll free number and asking him to call for assistanceSince we are into a Technical Assistance business, we receive almost hundreds of calls related to Technical Assistance, thinking that this might be another such call the representative started diagnosing the computer and started providing help to Mr [redacted] My representative took out time and checked his computer, to further diagnose the customer's computer we usually use the universally accepted licensed tools (www[redacted] .com or www[redacted] .com) which are globally known tools to fix the computersMy representative informed Mr [redacted] that to diagnose his computer he would have to take the remote session of his computer, informing him about both the tools the representative took Mr [redacted] s consent to take the remote session of the computer, Mr [redacted] agreed and permitted the representative to check his computer, after finding the root cause of the problem the representative informed Mr [redacted] that his computer was effected with some viruses, Mr [redacted] in return asked the representative about how his computer got effected with viruses, the representative informed him that it could happen due to unknowingly visiting a website or websites which contains malicious infections or virusesMr [redacted] asked the representative to clean his computer and make him get rid of all the viruses on his computer, the representative then informed him that he can diagnose the computer however if he wants his computer to be fixed then he could take it to a nearby computer store, the other option he gave him was to take an online help and get it fixed from our trained techniciansBeing an educated man Mr [redacted] asked about more options and as our job involves our representative informed him about taking the computer to either [redacted] store of [redacted] store, Mr [redacted] compared the prices on his other computer, after confirming the prices on the [redacted] and [redacted] website he then again asked the representative to give our prices to hire an online technician from us, the representative informed him that if he hire a technician from us then it would cost him $(One time six) $( One Year) $(Two years) ***, I would like to emphasis here that the representative did not use any tactics as Mr [redacted] described in his complaint, its the representative's job to educate the customers about all the alternatives available, I would like to give all the credit to the representative for being fair and performing his duties well, he did inform Mr [redacted] about the available options and left it to Mr [redacted] to figure out the best one and take a wise decision about the way he wanted to fix his computerAfter comparing all the prices Mr [redacted] opted to hire a technician from us and agreed for a one year plan fix for $199.99, in which he agreed to pay $to us and we were responsible to fix his computer each time he faces a problem on his computer for complete one yearI really don't see any possibility by the representative of engaging in any kind of pressure tactics, if giving the right resolution and options is a pressure then we really need to change our definitionsWe have all the relevant call proofs and the agreement signed by Mr [redacted] , and I personally believe that Mr [redacted] is a professional and an understanding grown up human being who cannot be fooled or pressurized by anyone & last but not the least fortunately we coudn't charge his payment on that day because of some general error on payment gateway so i've attached the contract and a payment receipt which says payment is not charged and we told the same thing to customer as wellI am writing this mail to you with a hope and also clarification so that you could understand our situation and take a collective decision, hope you will give us a benefit of doubt and believe in the factual details I have tried to provide you and understand the nature which involves in our jobHope you will take all the aspects into consideration and take a fair decisionRegards, NISHANT G***

Since we are into a Technical Assistance business, we receive almost hundreds of calls related to Technical Assistance , thinking that this might be another such call the representative started diagnosing the computer and started providing help to [redacted] My representative took out time and checked his computer, to further diagnose the customer's computer we usually use the universally accepted licensed tool (www[redacted] .com)which is globally known tools to fix the computersMy representative informed [redacted] that to diagnose his computer he would have to take the remote session of his computer, informing him about both the tools the representative too k [redacted] consent to take the remote session of the computer, [redacted] agreed and permitted the representative to check his computer, after finding the root cause of the problem the representative informed [redacted] that his computer was infected with some viruses [redacted] in return asked the representative about how his computer got infected with viruses, the representative informed him that it could happen due to unknowingly visiting a website or websites which contains malicious infections or viruses, [redacted] asked the representative to clean his computer and make him get rid of all the viruses on his computer, the representative then informed him that he can diagnose the computer however if he wants his computer to be fixed then he could take it to a nearby computer store, the other option he gave him was to take an online help and get it fixed from our trained techniciansBeing an educated man he asked about more options and as our job involves our representative informed him about taking the computer to either any local store[redacted] compared the prices on his other computer, after confirming the prices on the other websites he then asked our representative to give Tech Geeks LLC is price quote to hire an online technician, the representativeinformed him that if he hire a technician from us then it would cost him $99,(One time fix) S(One Year) S(Two years), S(Three years).I would like to emphasis here that the representative did not use any tactics as [redacted] described in his complaint, it is the representative's job to educate the customers about all the alternatives available, I would like to give all the credit to the representative for being fair and performing his duties well, he did inform [redacted] ** about the available options and left it to him to figure out the best one and take a wise decision about the way he wanted to fix his computerAfter comparing all the prices [redacted] opted to hire a technician from us and agreed for a three year plan fix for S449.00, in which he agreed to pay $to us and we were responsible to fix his computer each time he faces a problem on his computer for complete three yearsI really don't see any possibility by the representative of engaging in any kind of pressure tactics, if giving the right resolution and options

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The business response is only partially correct. They are correct in stating that I called them for assistance. The reason I called them was because they had seized control of my computer and my screen was frozen with a warning that I must call the support number on my screen. There was a stern audio warning that my computer had been hacked and that my personal information was being accessed by hackers who might use it to steal my identity. They misrepresented themselves to me by placing a [redacted] label at the top of the screen. I had no control of my computer and could do nothing but call them to resolve the issue. I thought I was talking to [redacted] support. I strongly suspect that they caused the problem and manipulated my computer to show their phone number which prompted me to call them. It's just too ironic that I would have a virus seize my computer and their phone number suddenly and coincidentally appears on my computer screen.Since no money changed hands due to my stop payment order for the electronic check, I'm willing to consider the matter resolved. I will not pursue reimbursement of the $30 stop payment fee from this business but instead consider it a cost for a lesson learned. Regards, [redacted]

Please be advised that the customer named *** *** (###-###-####) (email - ***@***.com), called us on 6-October and informed us that he was facing some issues with his computerWe informed him that his computer needs to be serviced and it includes some chargesWe asked him to
pay an upfront payment of $and promised to give him support for years(no extra charges or hidden cost included).After his confirmation we charged his account for the said amount and started to resolve the issue of his computerAfter few days we got to know that he has filed a chargeback (Stop Payment) on the above amount.As he stopped the payment we don't have any amount to be paid or refundwe've attached a copy of it..We really are not able to understand what’s his concernOnce the customer put a stop payment on their account then we call them to ask for the reasonWe tried to contact him several times but we were not able to speak with him.Currently we are facing this issue that customer calls and promise to pay (sometimes they even pay on same date) and later on once their issue is resolved they file a chargeback and never pickup our calls(some of them even change their numbers).ThanksCentigrade inc

Dear Revdex.com, Please be advised that the customer named *** ** ***(***), (email: ***@***.com) called us on 13-September and informed us that he was facing some issues with his computerWe informed him that his computer needs to be serviced and it includes some chargesWe asked him to pay an upfront payment of $and promised to give him support for years(no extra charges or hidden cost included)After his confirmation we charged his account for the said amount and started to resolve the issue of his computerAfter few days we got to know that he has filed a chargeback (Stop Payment) on the above amountWe really are not able to understand what’s his concernOnce the customer put a stop payment on their account then we call them to ask for the reasonWe tried to contact him several times but we were not able to speak with himCurrently we are facing this issue that some customer calls and promise to pay (sometimes they even pay on same date) and later on once their issue is resolved they file a chargeback and never pickup our calls(some of them even change their numbers)We are not what he thinks we areWe are not scammers, we work on our customer’s computer and resolve the issues completelyIf this customer has some issues he could have called us or sent us an email, but he chose to file a chargeback and created issue out of it by contacting Revdex.comThis customer is continuously accusing us for something which we are not responsible forAs he has filed a chargeback so there is no dues remaining with himAnd we have removed all his personal information out of our records, including his any banking information and also cancelled all agreements or contracts with him to provide technical support and we don’t owe any money from him and vice versa .We would like to request this customer to stop harassing us and let us do our work properlyPS: We just want to know a feedback from our customers to provide them our better servicesRegards, Centigrade IncTeam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is only partially satisfactory to me.  My wife received an identical "virus" notification with the same high pressure tactics to call a toll free number to resolve. The number is the same as appeared on my computer and would connect to Centigrade Inc.com. She did not respond. The company is either deliberately infecting computers or working with another party to create the illusion they can "solve" the problem.
Regards,
[redacted]

Since we are into a Technical Assistance business, we receive almost hundreds of calls related to Technical Assistance , thinking that this might be another such call the representative started diagnosing the computer and started providing help to [redacted]. My representative took out...

time and checked his computer, to further diagnose the customer's computer we usually use the universally accepted licensed tool (www.[redacted].com)which is globally known tools to fix the computers. My representative informed [redacted] that to diagnose his computer he would have to take the remote session of his computer, informing him about both the tools the representative too k [redacted] consent to take the remote session of the computer, [redacted] agreed and permitted the representative to check his computer, after finding the root cause of the problem the representative informed [redacted] that his computer was infected with some viruses. [redacted] in return asked the representative about how his computer got infected with viruses, the representative informed him that it could happen due to unknowingly visiting a website or websites which contains malicious infections or viruses,[redacted] asked the representative to clean his computer and make him get rid of all the viruses on his computer, the representative then informed him that he can diagnose the computer however if he wants his computer to be fixed then he could take it to a nearby computer store, the other option he gave him was to take an online help and get it fixed from our trained technicians. Being an educated man he asked about more options and as our job involves our representative informed him about taking the computer to either any local store.[redacted] compared the prices on his other computer, after confirming the prices on the other websites he then asked our representative to give Tech Geeks LLC is price quote to hire an online technician, the representativeinformed him that if he hire a technician from us then it would cost him $99,00 (One time fix) S199.00 (One Year) S39 9.00 (Two years), S449.00 (Three years).I would like to emphasis here that the representative did not use any tactics as [redacted] described in his complaint, it is the representative's job to educate the customers about all the alternatives available, I would like to give all the credit to the representative for being fair and performing his duties well, he did inform [redacted] about the available options and left it to him to figure out the best one and take a wise decision about the way he wanted to fix his computer. After comparing all the prices [redacted] opted to hire a technician from us and agreed for a three year plan fix for S449.00, in which he agreed to pay $449.00 to us and we were responsible to fix his computer each time he faces a problem on his computer for complete three years. I really don't see any possibility by the representative of engaging in any kind of pressure tactics, if giving the right resolution and options

Dear Revdex.com, I am writing this mail to you on behalf of Centigrade Inc., as we have received a document from your end wherein one of our customer [redacted] has complained about our ways of doing business. I would like to respond to your complain and spread some light on the...

entire issue which would help you take a relevant decision. My company is a corporation firm which is into providing Technical Assistance to customers who calls us and seek some technical help related to their computers. Please be advised that the customer named [redacted] (###-###-####), (email:  [redacted].com) called us on 12-Septemmber 2017 complaining about some virus effecting his computer, our representative specifically asked him about how he got our number, he informed the representative that there is a pop up on his computer which is popping up our toll free number and asking him to call for assistance. Since we are into a Technical Assistance business, we receive almost hundreds of calls related to Technical Assistance, thinking that this might be another such call the representative started diagnosing the computer and started providing help to [redacted]. My representative took out time and checked his computer, to further diagnose the customer's computer we usually use the universally accepted licensed tool (www.[redacted].com) which is globally known tools to fix the computers. My representative informed [redacted] that to diagnose his computer he would have to take the remote session of his computer, informing him about both the tools the representative took [redacted] consent to take the remote session of the computer, [redacted] agreed and permitted the representative to check his computer, after finding the root cause of the problem the representative informed [redacted] that his computer was effected with some viruses. [redacted] in return asked the representative about how his computer got effected with viruses, the representative informed him that it could happen due to unknowingly visiting a website or websites which contains malicious infections or viruses. [redacted] asked the representative to clean his computer and make him get rid of all the viruses on his computer, the representative then informed him that he can diagnose the computer however if he wants his computer to be fixed then he could take it to a nearby computer store, the other option he gave him was to take an online help and get it fixed from our trained technicians. Being an educated man he asked about more options and as our job involves our representative informed him about taking the computer to either any local store. [redacted] compared the prices on his other computer, after confirming the prices on the other websites he then asked our representative to give Centigrade Inc. price quote to hire an online technician, the representative informed him that if he hire a technician from us then it would cost him $99.00 (One time fix) $199.00 (One Year) $399.00 (Two years), $499.00 (Three years). I would like to emphasis here that the representative did not use any tactics as [redacted] described in his complaint, it’s the representative's job to educate the customers about all the alternatives available, I would like to give all the credit to the representative for being fair and performing his duties well, he did inform [redacted] about the available options and left it to him to figure out the best one and take a wise decision about the way he wanted to fix his computer. After comparing all the prices [redacted] opted to hire a technician from us and agreed for a three year plan fix for $499.00, in which he agreed to pay $499.00 to us and we were responsible to fix his computer each time he faces a problem on his computer for complete three years. I really don't see any possibility by the representative of engaging in any kind of pressure tactics, if giving the right resolution and options is a pressure then we really need to change our definitions. We have all the relevant call proofs and the agreement signed by [redacted]. On Sep 8th 2017, we again received a call from [redacted] telling that he is facing some issue in his computer. After diagnosing his computer we realized that all the securities which we have installed in his computer were removed, our representative informed him about the charges to hire a technician. He again opted for the same plan (i.e. $299.00). Later on we realized that [redacted] has raised a stop payment on that payment. In other words we can say that [redacted] has used our services but did not pay for them. I personally believe that [redacted] is a professional and an understanding grown up human being who cannot be fooled or pressurized by anyone & last but not the least unfortunately we charge his payment of $299 on Sep 8th  but after a month he stop that payment as unauthorized and the first payment which was charged on May 31st he couldn't stop that payment because its more than four months so now he comes to Revdex.com filing a complaint that we have scammed with him and he didn’t authorized or don’t need that support from us and we sent the contract on his email (email:  [redacted].com) and no customer can tell us that we didn't authorize or take out the money without their permission..because we send a contract to every customer to agree the terms and conditions an also sign the contract so they can get the signed copy on their email automatically and  he also agreed to the terms of use and to do business electronically with us. so I’ve attached the contract and a receipt and we told the same thing to customer as well. I am writing this mail to you with a hope and also clarification so that you could understand our situation and take a collective decision, hope you will give us a benefit of doubt and believe in the factual details I have tried to provide you and understand the nature which involves in our job. Hope you will take all the aspects into consideration and take a fair decision. Regards, Centigrade Inc. Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  This response is disingenuous and fraudulent.  It fails to admit that Centigrade made an unsolicited hijack of my computer, with a scare tactic that my computer had been corrupted by a virus, and not to shut down or restart my computer, but to call the number they provided or risk data loss and failure of operating system. It is equally disingenuous to claim that the person they put on the phone was nice to me since he perpetuated the same malevolent scheme with the exact warnings. It's the equivalent of saying I'm your friend and then stabbing a victim in the back, then stealing money that person's money. I only learned later that the Federal Trade Commission warned not to fall for this type scheme. The writer of the response to my complaint claims they also receive hundreds of calls for Technical assistance other than calls like mine, that by the way were unsolicited. The respondent of my complaint should now disclose of how many unsolicited calls they receive like mine that they earn money from.  It would likely be in the thousands. Also there response does not admitted that they made a representation to the bank that on September 13, 2017, I signed approval for them to draw $449.00 out of my bank account after review of numerous attachments, while using an unauthorized electronic signature, and then on September 14, 2017 submitting this fraudulent authorization with a bogus check number. I need to have the name of the President and the Chairman of the Board of this company and their addresses, so I can make further complaint for justice in this matter and not an unidentified person who did respond to my complaint. The email that Centigrade used to forward documents to me was a bogus account when the email actually emanated from Mexico according to the IT expert who traced it and who removed a second hacking of my computer which warned that my computer had been infected with a virus only to be followed by the September 13, 2017 email with fraudulent documentation that I had signed approval for them to take money out of my bank account. Sincerely,
[redacted]

I believe this company is a scam. They call and tell you your computer has been hacked and for this certain amount of money they can fix it for you and it won't happen again, 2 or 3 months later calling back and telling you your computer has been hacked again and now the price has doubled to fix it this time. Want you to pay with your bank debit card, I refused to do that and used a different credit card and for some reason it didn't go through and they wanted my card number again. I refused to give it to them again. Told them to get off my computer and don't call me again.

Dear [redacted],
5pt;"> I am writing this mail to you on behalf of CENTIGRADE INC, as we have received a document from your end wherein one of our customer Mr [redacted] has complained about our ways of doing business. I would like to respond to your complain and spread some light on the entire issue which would help you take a relevant decision.
My company is a Pvt Ldt firm which is into providing Technical Assistance to customers who calls us and seek some technical help related to their computers. On 29th June 15 our representative received a call on our toll free number - - - - - - - - - - - - - from Mr [redacted] complaining about some virus effecting his computer, our representative specifically asked him about how he got our number, he informed the representative that there is a pop up on his computer which is popping up our toll free number and asking him to call for assistance. Since we are into a Technical Assistance business, we receive almost hundreds of calls related to Technical Assistance, thinking that this might be another such call the representative started diagnosing the computer and started providing help to Mr [redacted].
My representative took out time and checked his computer, to further diagnose the customer's computer we usually use the universally accepted licensed tools (www.[redacted].com or www.[redacted].com) which are globally known tools to fix the computers. My representative informed Mr [redacted] that to diagnose his computer he would have to take the remote session of his computer, informing him about both the tools the representative took Mr [redacted]s consent to take the remote session of the computer, Mr [redacted] agreed and permitted the representative to check his computer, after finding the root cause of the problem the representative informed Mr [redacted] that his computer was effected with some viruses, Mr [redacted] in return asked the representative about how his computer got effected with viruses, the representative informed him that it could happen due to unknowingly visiting a website or websites which contains malicious infections or viruses. Mr [redacted] asked the representative to clean his computer and make him get rid of all the viruses on his computer, the representative then informed him that he can diagnose the computer however if he wants his computer to be fixed then he could take it to a nearby computer store, the other option he gave him was to take an online help and get it fixed from our trained technicians. Being an educated man Mr [redacted] asked about more options and as our job involves our representative informed him about taking the computer to either [redacted] store of [redacted] store, Mr [redacted] compared the prices on his other computer, after confirming the prices on the [redacted] and [redacted] website he then again asked the representative to give our prices to hire an online technician from us, the representative informed him that if he hire a technician from us then it would cost him $99.99 (One time six) $199.99 ( One Year) $299.99 (Two years)
[redacted], I would like to emphasis here that the representative did not use any tactics as Mr [redacted] described in his complaint, its the representative's job to educate the customers about all the alternatives available, I would like to give all the credit to the representative for being fair and performing his duties well, he did inform Mr [redacted] about the available options and left it to Mr [redacted] to figure out the best one and take a wise decision about the way he wanted to fix his computer. After comparing all the prices Mr [redacted] opted to hire a technician from us and agreed for a one year plan fix for $199.99, in which he agreed to pay $199.99 to us and we were responsible to fix his computer each time he faces a problem on his computer for complete one year. I really don't see any possibility by the representative of engaging in any kind of pressure tactics, if giving the right resolution and options is a pressure then we really need to change our definitions. We have all the relevant call proofs and the agreement signed by Mr [redacted], and I personally believe that Mr [redacted] is a professional and an understanding grown up human being who cannot be fooled or pressurized by anyone & last but not the least fortunately we coudn't charge his payment on that day because of some general error on payment gateway so i've attached the contract and a payment receipt which says payment is not charged and we told the same thing to customer as well...
I am writing this mail to you with a hope and also clarification so that you could understand our situation and take a collective decision, hope you will give us a benefit of doubt and believe in the factual details I have tried to provide you and understand the nature which involves in our job. Hope you will take all the aspects into consideration and take a fair decision.
Regards,
NISHANT G[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The business response is only partially correct. They are correct in stating that I called them for assistance. The reason I called them was because they had seized control of my computer and my screen was frozen with a warning that I must call the support number on my screen. There was a stern audio warning that my computer had been hacked and that my personal information was being accessed by hackers who might use it to steal my identity. They misrepresented themselves to me by placing a [redacted] label at the top of the screen. I had no control of my computer and could do nothing but call them to resolve the issue. I thought I was talking to [redacted] support. I strongly suspect that they caused the problem and manipulated my computer to show their phone number which prompted me to call them. It's just too ironic that I would have a virus seize my computer and their phone number suddenly and coincidentally appears on my computer screen.Since no money changed hands due to my stop payment order for the electronic check, I'm willing to consider the matter resolved. I will not pursue reimbursement of the $30 stop payment fee from this business but instead consider it a cost for a lesson learned.  
Regards,
[redacted]

Dear [redacted], I am writing this mail to you on behalf of CENTIGRADE INC, as we have received a document from your end wherein one of our customer Mr [redacted] has complained about our ways of doing business. I would like to respond to your complain and spread some light on the entire...

issue which would help you take a relevant decision.My company is a Pvt Ldt firm which is into providing Technical Assistance to customers who calls us and seek some technical help related to their computers. On 29th June 15 our representative received a call on our toll free number - - - - - - - - - - - - - from Mr [redacted] complaining about some virus effecting his computer, our representative specifically asked him about how he got our number, he informed the representative that there is a pop up on his computer which is popping up our toll free number and asking him to call for assistance. Since we are into a Technical Assistance business, we receive almost hundreds of calls related to Technical Assistance, thinking that this might be another such call the representative started diagnosing the computer and started providing help to Mr [redacted]. My representative took out time and checked his computer, to further diagnose the customer's computer we usually use the universally accepted licensed tools (www.[redacted].com or www.[redacted].com) which are globally known tools to fix the computers. My representative informed Mr [redacted] that to diagnose his computer he would have to take the remote session of his computer, informing him about both the tools the representative took Mr [redacted]s consent to take the remote session of the computer, Mr [redacted] agreed and permitted the representative to check his computer, after finding the root cause of the problem the representative informed Mr [redacted] that his computer was effected with some viruses, Mr [redacted] in return asked the representative about how his computer got effected with viruses, the representative informed him that it could happen due to unknowingly visiting a website or websites which contains malicious infections or viruses. Mr [redacted] asked the representative to clean his computer and make him get rid of all the viruses on his computer, the representative then informed him that he can diagnose the computer however if he wants his computer to be fixed then he could take it to a nearby computer store, the other option he gave him was to take an online help and get it fixed from our trained technicians. Being an educated man Mr [redacted] asked about more options and as our job involves our representative informed him about taking the computer to either [redacted] store of [redacted] store, Mr [redacted] compared the prices on his other computer, after confirming the prices on the [redacted] and [redacted] website he then again asked the representative to give our prices to hire an online technician from us, the representative informed him that if he hire a technician from us then it would cost him $99.99 (One time six) $199.99 ( One Year) $299.99 (Two years) [redacted], I would like to emphasis here that the representative did not use any tactics as Mr [redacted] described in his complaint, its the representative's job to educate the customers about all the alternatives available, I would like to give all the credit to the representative for being fair and performing his duties well, he did inform Mr [redacted] about the available options and left it to Mr [redacted] to figure out the best one and take a wise decision about the way he wanted to fix his computer. After comparing all the prices Mr [redacted] opted to hire a technician from us and agreed for a one year plan fix for $199.99, in which he agreed to pay $199.99 to us and we were responsible to fix his computer each time he faces a problem on his computer for complete one year. I really don't see any possibility by the representative of engaging in any kind of pressure tactics, if giving the right resolution and options is a pressure then we really need to change our definitions. We have all the relevant call proofs and the agreement signed by Mr [redacted], and I personally believe that Mr [redacted] is a professional and an understanding grown up human being who cannot be fooled or pressurized by anyone & last but not the least fortunately we coudn't charge his payment on that day because of some general error on payment gateway so i've attached the contract and a payment receipt which says payment is not charged and we told the same thing to customer as well...I am writing this mail to you with a hope and also clarification so that you could understand our situation and take a collective decision, hope you will give us a benefit of doubt and believe in the factual details I have tried to provide you and understand the nature which involves in our job. Hope you will take all the aspects into consideration and take a fair decision.Regards,NISHANT G[redacted]