Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not recall seeing anything on the menu about being charged $60 for a three course meal. Nor have I ever seen your website. If I had I would have gone somewhere else.
Regards,
John [redacted]
I apologize for the confusion on your charges the evening you visited Cento. On the night of December 31, 2016, Cento was featuring a 3 course prix fixe menu for $60 per person. This information was posted on our website and was printed on the menu as well. The prix fixe menu included...
your choice of an appetizer, an entree and a dessert, as well as a glass of Prosecco, compliments of the house.On the night of your visit you where charged for the value of your 3-course dinner ($60), plus a glass of wine from our wine list ($8) and tax. The prices stated on your complaint are from similar items we offer on our regular menu that were not available that night.I hope this helps to explain your charges. If it would help to receive documentation or a copy of any printed materials, please let me know. We take customer complaints very seriously and this is the first of this nature, since we opened almost three years ago.Please let me know if you have any other questions.Best regards,Andres Medina General ManagerCento608.284.9378122 West Mifflin Street Madison, WI 53703[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not recall seeing anything on the menu about being charged $60 for a three course meal. Nor have I ever seen your website. If I had I would have gone somewhere else.
Regards,
John [redacted]
I apologize for the confusion on your charges the evening you visited Cento. On the night of December 31, 2016, Cento was featuring a 3 course prix fixe menu for $60 per person. This information was posted on our website and was printed on the menu as well. The prix fixe menu included...
your choice of an appetizer, an entree and a dessert, as well as a glass of Prosecco, compliments of the house.On the night of your visit you where charged for the value of your 3-course dinner ($60), plus a glass of wine from our wine list ($8) and tax. The prices stated on your complaint are from similar items we offer on our regular menu that were not available that night.I hope this helps to explain your charges. If it would help to receive documentation or a copy of any printed materials, please let me know. We take customer complaints very seriously and this is the first of this nature, since we opened almost three years ago.Please let me know if you have any other questions.Best regards,Andres Medina General ManagerCento608.284.9378122 West Mifflin Street Madison, WI 53703[redacted]