Centon Electronics Inc

We are sorry to hear about your SSD not working and the delay in response by our Customer Care Support team. A return ([redacted]) was set up on 01/27/2017 and sent via email to [redacted]@gmail.com. Since the product was originally purchased on Amazon.com, you would have to setup a return through them. ...

Sincerely,   Customer Care Support Centon Electronics

After receipt of this email, we researched our customer support records and found no record of a call or an entry into our customer support link on our website. This AM, we have reached out to the customer to resolve this issue for closure. Upon making contact and resolving the issue, we will...

communicate our corrective action to the Revdex.com.

Hello [redacted]  We are in receipt of your returned failed USB drive. The RMA has been processed and the replacement will be shipping today. I will follow up on this email to you with the tracking. In addition, after some searching, we did indeed find your email to us with regards to your need to have your failed USB drive replaced. Our apology for missing this and not responding to you in a more efficient manner. Please feel free to contact me if we can be of any further assistance. Regards, [redacted] Quality Systems Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ I have received an email and a call and have replied back to the email and have not received a response. In regards to Centon claiming they have no record of me reaching out to them, please see the attached document. Luckily, I saved the email that shows proof of me opening up a ticket and it never being addressed, keep in mind it was dated over a month ago on May 20th. ]
Regards,
[redacted]