Central Auto Paint & Body Collision Reviews (%countItem)
Central Auto Paint & Body Collision Rating
Address: 1220 Shiloh Rd, Plano, Texas, United States, 75074-7023
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Parking assist system still not functional after repairs (Lexus ES350 2008)
2008 Lexus ES350 taken to shop for collision repairs. Shop insisted that to guarantee work I had to get new sensors and new fender. Work is aesthetically acceptable, but when parking assist system is turned on an alarm goes off continuously, and the system is unusable. The shop uses a subcontractor for electrical work, but only dealt with Central Auto Paint directly, and they should be responsible for returning the car as promised. I just want the system to be functional as expected.
Repair work completed in mid July. I have reported the issue multiple times, gone there or called, without getting a suitable response.
Parking assist system should be functional after all anticipated repairs were completed. the system should have been tested before delivery back to me. I just want the parking assist system to be functional as promised.
Response to Revdex.com: on 09-21-17
Yes, we repaired Mr. Puentes' vehicle to his satisfaction. We tested the vehicle for all the lights, drivability, etc. Everything was working appropriately. We were not aware of the "Park Sensor Light" not working properly.
Mr. Puentes brought his 2008 Lexus ES350 to Central Paint & Body (CAPB) for repairs. As far as I remember, the vehicle needed, Front Bumper, absorber, both headlights, park sensor, fender, etc. Mr. Puentes brought two Aftermarket headlights for us to put them on to the vehicle. They were not the same as OEM parts. At that time we told Mr. Puentes that we could not install aftermarket headlights. They may cause other problems. Per his insistence, as we were not able to install them, we took the vehicle to Auto Electric Services ("AES") who installed them for us. AES, made sure all the lights were working. At that time we were not aware of the park sensors not working properly.
At the time when Mr. Puentes was picking up the vehicle, he pointed out to us that the Park Sensors were not working properly. I remember recommending Mr. Puentes to Auto Electric Services ("AES") for further diagnostics and repairs.
I did not hear from Mr. Puentes for a while. I thought the "Parking sensor issue" has been resolved.
Also noted, the telephone number we have on file either changed or wrong (XXX-XXX-XXXX). Once emailed, Mr. Puentes provided us the correct phone number to call. Per our discussions today (X-XX-XX), it was noted there was a misunderstanding in the communication between CAPB and Mr. Puentes. He was waiting on us to call and schedule the repairs. However, we thought Mr. Puentes will schedule his own as his scheduling permits.
We (CAPB) scheduled for Mr. Puentes to drop off his vehicle on Thursday the 28th for the repairs. We apologized to Mr, Puentes for the miscommunication.
We always do what is right. We are taking care of our customers.
Please contact us should you have questions or need additional information to close the case.