Central Auto Repair

Initial Business Response / [redacted] (1000, 5, 2016/04/16) */ Hi THE CUSTOMER ( [redacted] ) CAME IN STATING THAT HE TRIED TO FILL HIS VAN WITH FREON CANS & IT WOULD LEAK IT RIGHT OUT & HE COULD HEAR THE FREON LEAKING OUT LOUD IN ENGINE AREA BUT CAN'T FIND FROM WHEREWE OPEN THE HOOD & THE A/C LINE WAS HITTING PART OF THE ENGINE & MELTED A BIG HOLE IN THE LINEYOU CAN VISUALLY SEE IT CLEAR + I SHOWED IT TO THE CUSTOMERTOLD THE CUSTOMER THAT WE WOULD NEED TO REPLACE THIS HOSE FIRST THEN DO A/C SERVICE & I WOULDN'T KNOW IF YOU WOULD HAVE ANY OTHER ISSUES WITH THE SYSTEM BECAUSE WE CAN NOT PRESSURE IT DUE TO MAJOR LINE LEAKANYWAYS HE SAID IT'S OK CHANGE LINE & I'LL DRIVE IT FOR COUPLE OF DAYS IF I HAVE PROBLEMS I'LL BRING IT BACK DAYS LATER CUSTOMER CALLED ME TILLING THAT A/C NOT WORKING I TOLD HIM OK BRING IT IN LET ME CHECKSO WE AGREED UPON THATANYWAYS WHEN CUSTOMER CAME IN, I TOLD HIM OK LET ME CHECK IT @ NO CHARGE AND I WILL LET YOU KNOW WHAT'S WRONG WITH SYSTEMRIGHT AWAY HE GOT FURIOUS TELLING ME THAT I WILL COME BACK TOMORROW AND MY VAN BETTER BE FIXEDSTARTED CALLING ME NAMESYELLING IN THE SHOPI TOLD HIM WE WOULD HAVE TO START WITH CHECKING ITHE REJECTED WALKED OUT YELLING & CALLING ME NAMES Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to the shop He is lying in a lot of what he is saying and he is not the victim here, is very simple to verify his statement, the shop have security cameras, is all there 1) -The hose that he replaced is in the front of the motor compartment, is very difficult not to find out if that was the problem -(when I checked)- I do the majority of mechanical and service work in all my cars, motorcycles, boat and RV I could not verify his finding since I was at my work and he did not explain what hose was the one that was failing but I took his word for, since he claimed that he is an Air Conditioner Tech 2) I took the van to other shop and the problem was resolved in couple of hours by replacing a different hose, one that goes to the rear unit, the unit that Central Auto Repair charge extra for diagnosis 3)-He is missing the point, he charged me $to diagnosis the complete A/C system (he changed the fee from $to $because the van has a front and rear system), after he replaced a hose he ensured me that the system was fixed -(front and rear unit)-and he ran the van's engine with the "A/C ON" for almost an hour and everything was OK "The system failed after 1/hrsof driving or what it took to go from one end to the town to the other end" 4) - Like I stated in the complaint, when I went back and I questioned his work he got in a defensive mode by saying the things he said with his "I am unteachable attitude." "After all said and done I told him that he was a crook and I want my money back." Like he told me that I should not cry for $420.00...well "it is my money,and I work hard for it" I am firm in my statement and I want my $back Final Business Response / [redacted] (4000, 9, 2016/04/29) */ AS I STATED IN MY FIRST RESPONSETHE HOSE WE REPLACED HAD A CLEAR LEAK IN ITI OFFERED THE CUSTOMER TO DO FREE CHECK & HE REFUSEDI REFUSE TO REFUND MONEY TO CUSTOMER THANK YOU Final Consumer Response / [redacted] (4200, 11, 2016/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you Revdex.com for you part in this matter I will proceed in different way

Initial Business Response /* (1000, 5, 2016/04/16) */
Hi
THE CUSTOMER ([redacted]) CAME IN STATING THAT HE TRIED TO FILL HIS VAN WITH FREON CANS & IT WOULD LEAK IT RIGHT OUT & HE COULD HEAR THE FREON LEAKING OUT LOUD IN ENGINE AREA BUT CAN'T FIND FROM WHERE. WE OPEN THE HOOD & THE A/C LINE WAS...

HITTING PART OF THE ENGINE & MELTED A BIG HOLE IN THE LINE. YOU CAN VISUALLY SEE IT CLEAR + I SHOWED IT TO THE CUSTOMER. TOLD THE CUSTOMER THAT WE WOULD NEED TO REPLACE THIS HOSE FIRST THEN DO A/C SERVICE & I WOULDN'T KNOW IF YOU WOULD HAVE ANY OTHER ISSUES WITH THE SYSTEM BECAUSE WE CAN NOT PRESSURE IT DUE TO MAJOR LINE LEAK.. ANYWAYS HE SAID IT'S OK CHANGE LINE & I'LL DRIVE IT FOR COUPLE OF DAYS IF I HAVE PROBLEMS I'LL BRING IT BACK.
DAYS LATER CUSTOMER CALLED ME TILLING THAT A/C NOT WORKING I TOLD HIM OK BRING IT IN LET ME CHECK. SO WE AGREED UPON THAT. ANYWAYS WHEN CUSTOMER CAME IN, I TOLD HIM OK LET ME CHECK IT @ NO CHARGE AND I WILL LET YOU KNOW WHAT'S WRONG WITH SYSTEM. RIGHT AWAY HE GOT FURIOUS TELLING ME THAT I WILL COME BACK TOMORROW AND MY VAN BETTER BE FIXED. STARTED CALLING ME NAMES. YELLING IN THE SHOP. I TOLD HIM WE WOULD HAVE TO START WITH CHECKING IT. HE REJECTED WALKED OUT YELLING & CALLING ME NAMES.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response to the shop.
He is lying in a lot of what he is saying and he is not the victim here, is very simple to verify his statement, the shop have security cameras, is all there.
1) -The hose that he replaced is in the front of the motor compartment, is very difficult not to find out if that was the problem -(when I checked)-
I do the majority of mechanical and service work in all my cars, motorcycles, boat and RV.
I could not verify his finding since I was at my work and he did not explain what hose was the one that was failing but I took his word for, since he claimed that he is an Air Conditioner Tech.
2) I took the van to other shop and the problem was resolved in couple of hours by replacing a different hose, one that goes to the rear unit, the unit that Central Auto Repair charge extra for diagnosis.
3)-He is missing the point, he charged me $85 to diagnosis the complete A/C system (he changed the fee from $25 to $85 because the van has a front and rear system), after he replaced a hose he ensured me that the system was fixed -(front and rear unit)-and he ran the van's engine with the "A/C ON" for almost an hour and everything was OK.
"The system failed after 1/2 hrs. of driving or what it took to go from one end to the town to the other end".
4) - Like I stated in the complaint, when I went back and I questioned his work he got in a defensive mode by saying the things he said with his "I am unteachable attitude."
"After all said and done I told him that he was a crook and I want my money back."
Like he told me that I should not cry for $420.00...well "it is my money,and I work hard for it"
I am firm in my statement and I want my $420.00 back.
Final Business Response /* (4000, 9, 2016/04/29) */
AS I STATED IN MY FIRST RESPONSE. THE HOSE WE REPLACED HAD A CLEAR LEAK IN IT. I OFFERED THE CUSTOMER TO DO FREE CHECK & HE REFUSED. I REFUSE TO REFUND MONEY TO CUSTOMER.
THANK YOU
Final Consumer Response /* (4200, 11, 2016/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Revdex.com for you part in this matter.
I will proceed in different way.