Central Blind and Shade LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until the business performs this action and, if it does, will consider this complaint resolved.I would like to add that I did not request reimbursement for labor costI simply noted that the defective part incurred further labor costs to investigate and find a solution to the faulty partIt not only would have been an inconvenience to return the product after I had already incurred labor costs but it would have cost me even more in labor to return with the replacements and have the mechanic perform this install all over againThe mechanic is not going to just perform installs for free just because the product that you provide is faulty and you need to send it backIn any case, I accept your offer and hope that you will at least be mindful of how the products you provide affects your customers as well as your reputation Regards, [redacted] ***

We are normally able to offer replacement or a return for refund, however the customer indicated they had already proceeded to complete installation and repair the partsWhen the customer called, they requested compensation for the labor costs however our warranty does not cover laborAt this time, we can agree to the requested refund of $and have processed this today 1/26/by refunding part of the original transactionWe expect this will resolve the matter and regret any frustration

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]? Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait until the business performs this action and, if it does, will consider this complaint resolved.I would like to add that I did not request reimbursement for labor costI simply noted that the defective part incurred further labor costs to investigate and find a solution to the faulty partIt not only would have been an inconvenience to return the product after I had already incurred labor costs but it would have cost me even more in labor to return with the replacements and have the mechanic perform this install all over againThe mechanic is not going to just perform installs for free just because the product that you provide is faulty and you need to send it back.? In any case, I accept your offer and hope that you will at least be mindful of how the products you provide affects your customers as well as your reputation Regards, [redacted] ***? ?

To Whom It May Concern Regarding complaint ID #*** For technical reasons beyond our control, our customer’s emails were not all coming to us and not all of our emails were making it to the customerNonetheless, we provided return instructions early on and received the return and
refunded the customer as promptly as possibleWe certainly regret any frustration experienced by our customer and did our best to resolve the issueThis issue was closed on September 3, 2015. Please confirm receipt of this email so we can be sure you have received our response. Thank you, Tim S*Your #Source for Aftermarket Parts & SuppliesTel: *** *** ***[email protected]

To Whom It May Concern Regarding complaint ID #*** For technical reasons beyond our control, our customer’s emails were not all coming to us and not all of our emails were making it to the customerNonetheless, we provided return instructions early on and received the return and
refunded the customer as promptly as possibleWe certainly regret any frustration experienced by our customer and did our best to resolve the issueThis issue was closed on September 3, 2015. Please confirm receipt of this email so we can be sure you have received our response. Thank you, Tim S*Your #Source for Aftermarket Parts & SuppliesTel: *** *** ***[email protected]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]? Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait until the business performs this action and, if it does, will consider this complaint resolved.I would like to add that I did not request reimbursement for labor costI simply noted that the defective part incurred further labor costs to investigate and find a solution to the faulty partIt not only would have been an inconvenience to return the product after I had already incurred labor costs but it would have cost me even more in labor to return with the replacements and have the mechanic perform this install all over againThe mechanic is not going to just perform installs for free just because the product that you provide is faulty and you need to send it back.? In any case, I accept your offer and hope that you will at least be mindful of how the products you provide affects your customers as well as your reputation
Regards,*** ***?
?

We are normally able to offer replacement or a return for refund, however the customer indicated they had already proceeded to complete installation and repair the partsWhen the customer called, they requested compensation for the labor costs however our warranty does not cover laborAt this
time, we can agree to the requested refund of $and have processed this today 1/26/by refunding part of the original transactionWe expect this will resolve the matter and regret any frustration

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.I would like to add that I did not request reimbursement for labor cost. I simply noted that the defective part incurred further labor costs to investigate and find a solution to the faulty part. It not only would have been an inconvenience to return the product after I had already incurred labor costs but it would have cost me even more in labor to return with the replacements and have the mechanic perform this install all over again. The mechanic is not going to just perform installs for free just because the product that you provide is faulty and you need to send it back. In any case, I accept your offer and hope that you will at least be mindful of how the products you provide affects your customers as well as your reputation.
Regards,[redacted]

We are normally able to offer replacement or a return for refund, however the customer indicated they had already proceeded to complete installation and repair the parts. When the customer called, they requested compensation for the labor costs however our warranty does not cover labor. At this...

time, we can agree to the requested refund of $100.00 and have processed this today 1/26/2016 by refunding part of the original transaction. We expect this will resolve the matter and regret any frustration.