Central Buick GMC of Norwood

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It is true, I brought my car in for an oil change and to check engine light When oil change was done, I disagree, I was NOT told that it was the timing chain I was told it may be "something else" that may be covered under an extended warranty but to drive it and see what happens as the engine light was now off If this was an oil change issue then I would have expected the engine light to have remained on Also, I relied on my car's oil monitoring system to keep an eye on when oil needed to be changed and at the time I brought it in, it indicated I had 10% oil life left To imply I did not change my oil as required when I relied on my vehicle's system was unfair When I brought car back in for the engine light, two additional issues were asked to be addressed in addition to the engine light It is also true that we were given an estimate and told it was my timing chain which was also causing the hard start issue that I had been having Yes, we did authorize the work at that point My intention of contacting GM was to confirm the warranty on my car told to me by Central Buick in addition to see if there was any other coverage this repair could have fallen under They said no but it was at that point that GM asked me if I had this issue before I then informed them of my 1/7/service visit I did not bring my car to Central Buick back on 1/7/for a battery replacement I brought it in for a hard start I stand by complaint that this repair could have been addressed back in when I believe it was mis-diagnosed and a battery was put in as a band aid fix To be told by a member of their service department that we are screwed and that other year models are covered was disappointing I have read [redacted] online forums for the same issues and seems that a lot of people are getting the same raw deal Lesson learned, don't buy GM.I also stand by the demeanor of the Service Manager at Central Buick and I would have expected nothing less but for the dealership to deny any such behavior I'm sorry to say that I am not the only customer who has been on the receiving end of this manager's behavior It's unfortunate Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Let's straighten this out truthfully, once and for all First, I found the error, not [redacted] and not Central Buick Secondly, my phone calls to Mr***, finance officer, were not returned Of our own volition, and because the phone calls were not returned, my wife and I went to Central Buick in Norwood and signed papers stating that we wanted a refund, as the coverage we were sold did not exist as offered After contacting the Revdex.com a refund was issued to the lienholder, finally Yes, the issue is settled, but it was not due to any positive action from Central Buick until the Revdex.com was contacted.Nice treatment of a disabled veteranDon't dare thank me for my service Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowIt is clear that this dealership & its' representatives do not take responsibility for their actions & mistakes, which includes not standing behind their quotes given to consumersWe are not unhappy with their price, we are unhappy with their lack of omission in honoring their price quotes given, & admission & acknowledgement of making a mistakeIn any event, we are prepared to move forward with another dealership in purchasing a new Yukon Denali, and not pursue this issue legally with Central GMC, IF Central GMC confirms with me that the GMC Sierra trucks are still on order & being delivered to us in the time frame they told me at the time we signed the documents & when I gave Central a $1,depositI believe we have a signed contractual deal for these trucks, as I have tendered consideration & have made & have relied upon the delivery of these trucks for the timing of & ongoing concern of our business & future operationI need confirmation that this deal is still in place, with no changes to terms, trade, & arrangements, & notice of who is going to be my contact personThis deal is entirely separate from any potential purchase of a for personal use Yukon Denali & is a completely separate issueThis Yukon Denali issue will be dropped, if confirmation & communication is received on the Sierra trucks deal Regards, [redacted] ***

The customer brought vehicle to the service department on 11/16/The mileage WAS Customer's complaint was that the check engine light was onA service technician was assigned to the vehicle and diagnosed as needing the timing chains to be replacedCustomer was given an estimate and
agreed to have the work performedThe customer was also given a 10% discount covering both parts and laborThe customer had a previous complaint dating back to 1/7/when the mileage was At that time the battery was replaced under warrantyThe customer never returned with a similar complaint until almost two years laterThe two issues are unrelatedIf the vehicle had been misdiagnosed, the check engine light would have appeared well before the elapsed time of almost two years and eleven thousand milesThe customer did come in on 11/13/with the engine light onThe light was on due to low oil levelThis indicates a lack of changing the oil within the required time frameThis can contribute to timing chain wearThe customer was told that if the light returned, the vehicle may need timing chainsAfter the repairs were completed, the customer called GM seeking cost assistanceThe customer was told that no assistance would be available since the power train warranty had expiredIn addition, no special coverage policy applied to this particular repairThis was explained to the customer by the service manager when the vehicle was picked upWe do not know the extent of GM follow upAt now time was the customer spoken to in an impolite or unprofessional manner

Again not to labor the pointMe *** makes it very clear that he is unhappy with the pricing that he has been give to purchase a vehicle with 22' rims from Central Buick GMC IncHe is under no obligation to purchase a vehicle that he is unhappy withif he wishes to take his business to another dealership and see if they will honor his request for FREE 22" wheels he is welcome to do soWe have at this point made our best offer to Mr*** which is to give him the wheels at dealer cost and an additional $for his trade.*** *** & *** *** have been advised to have no further contact with Mr.*** pending any legal action that has been stated in two different correspondenceThe status of any existing or future orders is still to be determined

Mr*** did indeed purchase a vehicle and extended warranty coverage for his *** *** from Central Buick on 12/16/Due to a clerical error the reporting of the warranty to the insurance was entered as a new vehicle and not a used vehicleThis error was caught by ***
shortly after submissionWe did rectify the coverage with *** however due to the error Mr*** requested a refund of the premiumMr***’s request was received on 01/05/and was processed the same dayThe time for a refund is between and weeks for all policy cancellationsMr***’s refund was issued to the lienholder of his vehicle on 01/23/*** reports receipt of the check to the lienholder on 01/25/Attached are copies of the check issued and *** information. Sincerely,*** * ***General ManagerCentral Buick GMC** *** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
   Let's straighten this out truthfully, once and for all.  First, I found the error, not [redacted] and not Central Buick.   Secondly, my phone calls to Mr. [redacted], finance officer, were not returned.  Of our own volition, and because the phone calls were not returned, my wife and I went to Central Buick in Norwood and signed papers stating that we wanted a refund, as the coverage we were sold did not exist as offered.  After contacting the Revdex.com a refund was issued to the lienholder, finally.  Yes, the issue is settled, but it was not due to any positive action from Central Buick until the Revdex.com was contacted.Nice treatment  of a disabled veteran. Don't dare thank me for my service.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. It is clear that this dealership & its' representatives do not take responsibility for their actions & mistakes, which includes  not standing behind their quotes given to consumers. We are not unhappy with their price, we are unhappy with their lack of omission in honoring their price quotes given, & admission & acknowledgement of making a mistake. In any event, we are prepared to move forward with another dealership in purchasing a new 2016 Yukon Denali, and not pursue this issue legally with Central GMC, IF Central GMC confirms with me that the 2 2016 GMC Sierra trucks are still on order & being delivered to us in the time frame they told me at the time we signed the documents & when I gave Central a $1,000 deposit. I believe we have a signed contractual deal for these 2 trucks, as I have tendered consideration & have made & have relied upon the delivery of these 2 trucks for the timing of & ongoing concern of our business & future operation. I need confirmation that this deal is still in place, with no changes to terms, trade,  & arrangements, & notice of who is going to be my contact person. This deal is entirely separate from any potential purchase of a for personal use Yukon Denali & is a completely separate issue. This Yukon Denali issue will be dropped, if confirmation & communication is received on the 2 Sierra trucks deal.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
It is true, I brought my car in for an oil change and to check engine light.  When oil change was done, I disagree, I was NOT told that it was the timing chain.  I was told it may be "something else" that may be covered under an extended warranty but to drive it and see what happens as the engine light was now off.  If this was an oil change issue then I would have expected the engine light to have remained on.  Also, I relied on my car's oil monitoring system to keep an eye on when oil needed to be changed and at the time I brought it in, it indicated I had 10% oil life left.  To imply I did not change my oil as required when I relied on my vehicle's system was unfair.  When I brought car back in for the engine light, two additional issues were asked to be addressed in addition to the engine light.  It is also true that we were given an estimate and told it was my timing chain which was also causing the hard start issue that I had been having..  Yes, we did authorize the work at that point.  My intention of contacting GM was to confirm the warranty on my car told to me by Central Buick in addition to see if there was any other coverage this repair could have fallen under.  They said no but it was at that point that GM asked me if I had this issue before.  I then informed them of my 1/7/14 service visit.   I did not bring my car to Central Buick back on 1/7/14 for a battery replacement.  I brought it in for a hard start.  I stand by complaint that this repair could have been addressed back in 2014 when I believe it was mis-diagnosed and a battery was put in as a band aid fix.  To be told by a member of their service department that we are screwed and that other year models are covered was disappointing.  I have read [redacted] online forums for the same issues and seems that a lot of  people are getting the same raw deal.  Lesson learned, don't buy GM.I also stand by the demeanor of the Service Manager at Central Buick and I would have expected nothing less but for the dealership to deny any such behavior.  I'm sorry to say that I am not the only customer who has been on the receiving end of this manager's behavior.  It's unfortunate. 
Regards,
[redacted]

Mr. [redacted] ordered a vehicle from Central Buick GMC Inc. and paid for the vehicle in full. Mr. [redacted] was afforded a price that was equal to GM Employee pricing as result of having a relative that had worked for General Motors. This price was well below dealer cost and required Mr. [redacted] acquire a...

certificate from General Motors to validate his lower price. Central Buick GMC afforded Mr. [redacted] this pricing upfront pending delivery of the certificateMr. [redacted] signed all documentation for the purchase of the vehicle and paid for the vehicle in full. He was subsequently notified that the vehicle was available for delivery . Mr. [redacted] decided to wait for the certificate to arrive from General Motors before driving his vehicle and we agreed to hold his vehicle until that time.Mr. [redacted] subsequently stated that he did not wish to wait for the certificate and that if he could not pick up the vehicle he wished to cancel his purchase. Mr. [redacted] was made aware that picking up the vehicle was not an issue however he would need to pay the value of the certificate he was getting from general motors upfront and that we would refund this to him once he produced the certificate. This was not an option that Mr. [redacted] wished Mr. [redacted] has requested a refund of the monies that he paid for the purchase of the vehicle however Mr. [redacted] has signed and paid for this vehicle and is the legal owner. While we understand that circumstances can change during the course of a purchase,Mr [redacted] has stated that he has given no reason for his actions. We do not feel that we have done anything wrong in this case and as a business we have incurred costs related to this transaction due to Mr. [redacted] not wishing to wait for a certificate that his uncle was supplying to him.We are willing to A) sell this vehicle to a new owner and will be happy to refund to Mr. [redacted] the amount he paid towards his purchase once the dealership has been made whole on this transaction or B) Mr. [redacted] is welcome to come in to the dealership and take delivery of his vehicle.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. It is very clear that Central GMC's response is consistent with our entire basis of frustration with these salespeople-they dodged the entire complaint specifics: Again, we are frustrated with the salespersons ([redacted] & [redacted]) because from DAY ONE that we walked into that dealership, we have told them verbally AND in all of my written emails, many, many times, exactly the Yukon Denali that we were looking to purchase. I HAVE A STRING OF EMAIL TRAILS THAT PROVE THAT I SENT TO [redacted] THAT WE WERE LOOKING FOR 22" WHEELS, that I will now forward on to the Attorney General's Office. He in turn, emailed me a price, in response to these email trails that specified 22" wheels. When I told him we finally wanted to move forward with the purchase price & terms, per the emails, he noticed the mistake that he omitted the 22" wheels, backpedaled on the deal, & then quoted me a different, much higher price. Whatever the reason for his omission  may be-lack of attention to details when quoting prices, possibly his bait and switch sales techniques, or perhaps he is just spread too thin & can't handle the workload; none of which are our fault-he quoted us a price for a vehicle, after we specified many, many times exactly what we wanted, & as we previously stated he even drove to our residence to look at our Yukon for pictures for trade in appraisal where [redacted] & my wife discussed AGAIN the 22" wheels. So to reiterate-on day one we met & spoke with salesman [redacted], & each took a test drive with a 2016 Yukon with 20" wheels with [redacted], where [redacted] & myself took individual test drives with [redacted], & we each told [redacted] that we liked the Yukon but were looking for 22" wheels pricing. After the test drive day, I met with [redacted] & ordered 2 trucks for my business, & when we completed order I spoke to him about getting pricing again on that Yukon WITH 22" wheels; we spoke verbally & I wrote it down for him. He said he would work on it for me. I followed up with a string of emails that contained the wording that we wanted a 2016 Yukon Denali, in either Iridium or White tricoat, with 22" wheels & mudflaps (I have proof of emails, & proof that [redacted] admitted to making a mistake). When [redacted] realized he made a mistake he sent me an email that stated: "I can't make up for the error. I thought you liked the iridium truck as equipped that you saw at the dealership. I never referred to the specs thinking you liked it as it was." It is not our fault that the price quoted was a mistake by a representative of the company; Central should honor the prices they quote, or in the future pay more attention to details to avoid submitting false quotes to prospective customers. I am NOT disputing the fact that Central gave us a quote on a 2016 Yukon Denali; my complaint is that they made an error & omission of specs (& admitted to making a mistake) in quoting us a price on a vehicle we discussed & emailed correspondence on specs many, many times; and then when we agreed to move forward with the quoted price, they realized they had made a mistake, & changed/increased the pricing to include what was originally omitted (the 22" wheels option), & told us they couldn't do the deal at the original quoted price. (Bait and switch) I do expect them to stand behind their quotes & honor the quoted price & terms of the original proposal: A new 2016 Yukon denali, w/ 22" wheels & mudflaps, purchase price of $67,479.66, trade in=$22,000.00, down payment=$3,000.00, loan amount=42,479.66. (Iridium or white tricoat exterior) Again, I have an email trail that supports these specifications, discussions, & terms. (IBM pricing applies) (I have also sent [redacted] multiple emails today advising him that we do not want to cancel our 2 commercial Sierra trucks orders & to notify me when they are due to arrive; to which he hasn't replied to any of the emails I sent him today)
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Mr. [redacted] was indeed quoted on a 2016 Yukon by our dealership. He was provided below dealership cost on this vehicle as his wife has preferred pricing with General Motors. He states clearly within his email to us that he will accept the numbers quoted if we will include 22" Chrome rims. We have...

offered Mr. [redacted] the price of those upgraded rims at dealer cost $ 1856.00. We have additionally offered Mr. [redacted] an additional $500.00 for his trade. Mr. [redacted] was clearly quoted on a vehicle that he drove that is in our inventory. That vehicle came from the factory with 20" rims as standard. I am happy to switch the standard rims for the upgraded rims at dealer cost to him less the additional $500.00 for his trade. I am not however prepared to assume the cost of the wheels as Mr. [redacted] is requesting. Mr. [redacted] has placed no order with us on a Yukon and has been merely quoted on a vehicle that he is not willing to accept at our quoted price with 22" rims.I did speak to Mrs. [redacted] Saturday on January 30th 2015 and explained the above. She stated that the above was not acceptable and that theyno longer wished for us to hold the vehicle.