Dr [redacted] brought his Escalade in for service on Wednesday, June 3, After the car was written up it was moved to our rear lot, and then brought in to the technician to have a hose replaced As the technician was putting the vehicle in his stall, he noticed the damage on the front bumper cover Dr [redacted] picked up his Escalade on Saturday, June 6, and then returned a short time later stating that his Escalade had been damaged while in for service (front bumper cover), and that his front console latch had also been brokenThe Service Department was closed and our Sales Manager took a picture of the damaged bumper cover and sent the Doctor on his way We are very careful with our customers’ cars, but damage can still occur If that happens, it is normally reported at once by the employee causing the damage and is fixed by us at no charge to the customer No one reported any damage to Dr [redacted] ’s vehicle while in our Service Department On June 22nd, the vehicle was returned to us for evaluation of the damage Our Body Shop Manager looked closely at the damage and it was his opinion that the damage was not new damage, i.e., could not have occurred within the last couple of weeks When we looked at the center console, we saw signs of repair being attempted to the latch using Super Glue, plus we replaced a hose and did no work on the interior of the vehicle We then asked the Doctor to report this to his insurance company so they could inspect the damage and give their opinion as to when it occurred, but Dr [redacted] never reported it to his insurance company and the adjuster never arrived So Dr [redacted] picked up his vehicle Vehicles can get bumped and damaged almost anywhere and often the owner might not be aware that the damage has occurred Since your letter we have again tried to reach out to Dr [redacted] to again offer to have an adjuster from his insurance company give us both an opinion as to whether the damage is recent Unfortunately until this is done, our position is that we are not liable for the damage Sincerely, [redacted] ** [redacted] President
To: [redacted] ***Re: ID [redacted] I found your latest communication in my Spam File today so sorry for the delay - you might check to see why your formatted e-mail would cause your communication to be sent to spamThe first notification on this case did not go to spam [redacted] spent several hours with our General Manager last week discussing this complaintOn Saturday Mr [redacted] released his [redacted] for an additional month period, so I believe this complaint has been settled.Frank P***
Dr [redacted] brought his Escalade in for service on Wednesday, June 3, After the car was written up it was moved to our rear lot, and then brought in to the technician to have a hose replaced As the technician was putting the vehicle in his stall, he noticed the damage on the front bumper cover Dr [redacted] picked up his Escalade on Saturday, June 6, and then returned a short time later stating that his Escalade had been damaged while in for service (front bumper cover), and that his front console latch had also been brokenThe Service Department was closed and our Sales Manager took a picture of the damaged bumper cover and sent the Doctor on his way We are very careful with our customers’ cars, but damage can still occur If that happens, it is normally reported at once by the employee causing the damage and is fixed by us at no charge to the customer No one reported any damage to Dr [redacted] ’s vehicle while in our Service Department On June 22nd, the vehicle was returned to us for evaluation of the damage Our Body Shop Manager looked closely at the damage and it was his opinion that the damage was not new damage, i.e., could not have occurred within the last couple of weeks When we looked at the center console, we saw signs of repair being attempted to the latch using Super Glue, plus we replaced a hose and did no work on the interior of the vehicle We then asked the Doctor to report this to his insurance company so they could inspect the damage and give their opinion as to when it occurred, but Dr [redacted] never reported it to his insurance company and the adjuster never arrived So Dr [redacted] picked up his vehicle Vehicles can get bumped and damaged almost anywhere and often the owner might not be aware that the damage has occurred Since your letter we have again tried to reach out to Dr [redacted] to again offer to have an adjuster from his insurance company give us both an opinion as to whether the damage is recent Unfortunately until this is done, our position is that we are not liable for the damage Sincerely, [redacted] ** [redacted] President
To: [redacted] ***Re: ID [redacted] I found your latest communication in my Spam File today so sorry for the delay - you might check to see why your formatted e-mail would cause your communication to be sent to spamThe first notification on this case did not go to spam [redacted] spent several hours with our General Manager last week discussing this complaintOn Saturday Mr [redacted] released his [redacted] for an additional month period, so I believe this complaint has been settled.Frank P***