Central Cadillac CARNEGIE AVENUECLEVELAND, OHIO January 12, Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-Re: Complaint #*** To Whom It May Concern:Mr*** *** leased a used *** *** Turbo from our leasing company, Opportunity Leasing on
January 30, for a 24-month periodThe car had 33,miles on the odometer when he leased itThe vehicle was for sale on an "as is" basis on our used car lot when Mr*** leased itWhen we delivered the car to Mr***, the second set of keys had fallen off a ring somewhere in the used car lot in the snow and we asked if we could get them to him when the snow meltedWhen that occurred, the key could not be found, so we set up an appointment for Mr*** to go to *** of Bedford to get a second key madeWe set up at least two appointments for this to occur, but it wasn't until October 9th that Mr*** got to the dealership where a second key was made and paid for by usThere was a lot of confusion over whether the *** was Bluetooth compatibleSome of the 9-3's had a wiring harness that allowed Bluetooth and some did notWorking with the *** dealer, we did find that Mr***' vehicle did not come with Bluetooth compatibility, nor was there a way to provide itThe car does have Onstar, which allows for hands free phone calls through the system on a per-minute chargeThe only other service records we have occurred shortly after he took delivery, when the car was in our shop to check out a noise from the right front side of the car and an ABS light that had come onThe car was in our service overnight, but our technician could hear no noise and the ABS light was off and no codes were setWe did provide Mr*** a loaner car while we checked out the ***The lease on this car will be up in a few weeks on January 30, 2016, at which time it will be returned to us and we will try to find another vehicle for Mr*** to leaseOur salesperson *** *** has a call into him to review his options, one of which would be to renew the lease on the vehicle he is driving or to buy itWe are not sure what prompted this complaint almost two years after the various incidentsAs of this date, Mr*** is past due on three months of lease payments, and we have told him he needs to bring his account up to date or return the car to usThis car was leased on an "as is basis" to Mr*** and therefore his requested settlement is not due, nor is it reasonableIf he wants to return our calls, we would be happy to discuss his options, and try to work out some solution to his issuesSincerely yours, Frank HP*** President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have responded to *** via email and asked that further communication occur in a written form, either by email or regular mail I have asked this because they did not adhere to the verbal agreement they had to repair the initially I would like any offer of resolution in this matter to occur in writing from this point forward I can be contacted via email at *** or ***
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response by MrFrank P*** is completely inaccurate and very misleadingIn fact, MOST of what he presents is completely untrue and it's obvious to see he did not personally check on any of the "facts" as they are skewed at bestALL the facts below about the Bluetooth phone system, electronic malfunctions, etc are easily researched and verified within minutes on the internet by google.My response to MrP***'s letter is as follows:1) while *** *** is technically the salesman, he was very new to this position and Andy Elliot (Used Car Sales Manager) handled the deal personally, from start to finishI dealt with Andy about my complaints which were brought to his attention on the first day I took delivery of the carI was apt to return the car under Ohio's "Lemon Law" and told him so He assured me that every part of the car was 100% operational or that he would see it to be correctedGave his wordSince this was my third vehicle (#1&#through Bill Miller/Dave @Central Cadillac) and they had always delivered on their promises as expected (with great customer care) I had reasonable expectation that Andy's word and handshake could be taken as trustworthyI agreed not to return the car under the lemon law with good faith Andy would act with the reputed integrity of Central CadillacNONE of this should be passed off on *** *** he was very pleasant the couple times we greeted each other in passing while on my way to Andy's office and he DID NOT handle anything to do with my complaint.2) the nature of my initial complaint was that the car malfunctioned in my driveway (ON THE DAY I TOOK DELIVERY) by locking itself while running, in park, key in ignition the basic safety features of any car prevent the doors from locking while key is in ignition to prevent accidental lockout I had no extra keys and had to enlist a locksmith to get into the carHence, my request for the 2nd set of keys, the phone system to be checked out and for the malfunction to be fixed while at the *** dealershipAndy agreed to take care of all of it and that he'd schedule a service appointmentBased on my previous experience with Central on the other two vehicles, I had no reason to doubt him or even think to have him put it in writingHe asked if I minded waiting until the snow cleared which ended up being end of April that yearAndy scheduled service but informed me that he would not furnish a loaner car this did not work for my schedule and those appointments went unfulfilled taking months to hear back from Andy about rescheduling & still no loanerEventually, in October, Andy agreed to furnish a loaner and set up an appointment for *** service to look at the car and fix all the problems that Central's service department passed off as needing to be seen by *** dealerMonths had gone by at the leisure of Andy Elliot.3) claims that ANYONE from Central Cadillac has called my phone at all regarding this matter is an outright LIEMy phone records prove it beyond ANY shadow of a doubt detailed billing of ALL incoming and outgoing calls.4) MrP*** snidely renders dismay at why it's been two years and suddenly there's a problemThat is a joke and further evidence that he has not taken this matter seriously at allI have text messages dating back more than a year (from Bill Miller) which directly address this whole situation, the malfunctions, and the FACT that I had STILL not received the vehicle that was originally presented as being in 100% working orderThese texts are complete with contradictions and threats of taking the car from me, etc the REASON there is a month balance due on my account is BECAUSE I have not received the vehicle as it was contracted to me. Hence, adjustment of my account (at the very least) is mandated by the fact that Central Cadillac failed to provide the vehicle as contracted and has categorically acted with utter lack of Integrity in this matterI suspect MrP*** must be simply taking the word of the employee in question here and has not taken into consideration that Andy has no problem lyingI'm quite sure I'm not the ONLY customer that this has happened toIs there a Revdex.com hotline that would allow others to come forward as well? Possibly to address this as a group?5) Mr Elliot had the car looked at by *** and supposedly a new key madeWhen he returned the car to me, Andy told me what the malfunction was and the cost of the partHe then informed me that it was way too expensive so he did not have it repaired, also that *** is out of business and he could not get the information on several of the problems including the issue of the hands free phone systemThen some crap about I needed OnStar..blah blah blahHe told me that since I'd had the car for several months "good luck getting any of those repairs out of me" and the car was and not his problemI requested his business card as I planned to take the matter elsewherehe refused to give me a card and stated that "this car has NOTHING to do with Central Cadillac, it's solely through Opportunity Leasing"He could hardly keep a straight face as he saidHis actions clearly denote his lack of integrityALL of my paperwork, titles, etc on ALL three vehicles I contracted from Central Cadillac, CLEARLY DEMONSTRATE CENTRAL TO BE THE ENTITY EXECUTING THE CONTRACTFurther evidence of MrElliot's propensity to lie(pre-requisite for the proverbial "used car salesman"?)6) MrP*** has the hands free issue reversedThe car IS equipped for blue tooth interactive operation as evidenced by the steering wheel configurationthis was and Afeature for ***Cars equipped with the phone controls on the steering wheel HAD THIS OPTION UPGRADEat an increased cost to the *** clientStandard steering wheel configuration came with controls for the CD playerOnStar can be added, with great expense, by changing the antennae and adding wiring, etcOnStar is a service that actually makes phone calls FOR the customer via their network at a per minute costBlue tooth allows one to make calls through their OWN DEVICE and it is simply played through the car's sound system while cutting off the radio, etcTwo COMPLETELY different systemsMy *** was originally equipped with Bluetooth capability as demonstrated by the steering wheel, hence, I had MORE than REASONABLE EXPECTATION that this piece of equipment was guaranteed within MrElliot's "Everything works 100% on this car and if not, I will see it corrected" statementThe fact that these repairs were costly (according to Andy) is NOT an excuse to back out of delivery of the vehicle in 100% working order as promised by MrElliotESPECIALLY while holding the title of "Used Car Sales MANAGER" which lends to his overall credibility in my reasonable expectation that he would hold to our verbal contract & handshake.7) the "brand new key" MrP*** refers to is a representationThe key I received looked new and was programmed to start the car/operate locks, however, the most important part of the key is the "valet key" inside the FOB it is keyed to allow access to the vehicle if the battery dies, etc otherwise one cannot open the door without electricity nor pop the hoodThe "new key" is ACTUALLY a used key from another ***, which was programmed to my electronics during the infamous *** dealer service of my carIt is USELESS to open the door as it DOES NOT FIT MY DOOR LOCKYet, MrElliot stated that key was brand new and "made for your car" and "was expensive"MrElliot's lack of couth is boundless as demonstrated AGAIN by outright liesThis failure to provide the correct key as promised, was again cause for a lock-out situation requiring a locksmith's expertise.8) the car has approximately 5,miles less than the miles included in the lease, as I was unable to use the car for weeks at a time due to the malfunction MrElliot had checked out and decided not to fix, despite that my car was at the *** dealership for several days FOR THAT VERY REASON.9) these, among other points of interest, MORE than demonstrate why I am due compensation/credit towards my account as I have NOT had full use of the *** *** Turbo leased from Central Cadillac/Opportunity LeasingI am looking for fair treatment reflected in appropriate credit to my account and adjustment of the purchase price, so that we may conclude our business and part ways in a Just and Dignified manner.rence to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To: [redacted]Re: ID [redacted]I found your latest communication in my Spam File today so sorry for the delay - you might check to see why your formatted e-mail would cause your communication to be sent to spam. The first notification on this case did not go to spam. [redacted] spent several hours with our General Manager last week discussing this complaint. On Saturday Mr. [redacted] released his [redacted] for an additional 24 month period, so I believe this complaint has been settled.Frank P[redacted]
Dr. [redacted] brought his 2009 Escalade in for service on Wednesday, June 3, 2015. After the car was written up it was moved to our rear lot, and then brought in to the technician to have a hose replaced. As the technician was putting the vehicle in his stall, he noticed the damage...
on the front bumper cover.
Dr [redacted] picked up his Escalade on Saturday, June 6, 2015 and then returned a short time later stating that his Escalade had been damaged while in for service (front bumper cover), and that his front console latch had also been broken. The Service Department was closed and our Sales Manager took a picture of the damaged bumper cover and sent the Doctor on his way.
We are very careful with our customers’ cars, but damage can still occur. If that happens, it is normally reported at once by the employee causing the damage and is fixed by us at no charge to the customer. No one reported any damage to Dr. [redacted]’s vehicle while in our Service Department.
On June 22nd, the vehicle was returned to us for evaluation of the damage. Our Body Shop Manager looked closely at the damage and it was his opinion that the damage was not new damage, i.e., could not have occurred within the last couple of weeks. When we looked at the center console, we saw signs of repair being attempted to the latch using Super Glue, plus we replaced a hose and did no work on the interior of the vehicle.
We then asked the Doctor to report this to his insurance company so they could inspect the damage and give their opinion as to when it occurred, but Dr. [redacted] never reported it to his insurance company and the adjuster never arrived. So Dr. [redacted] picked up his vehicle.
Vehicles can get bumped and damaged almost anywhere and often the owner might not be aware that the damage has occurred.
Since your letter we have again tried to reach out to Dr. [redacted] to again offer to have an adjuster from his insurance company give us both an opinion as to whether the damage is recent. Unfortunately until this is done, our position is that we are not liable for the damage.
We have tried on several occasions to get Dr. [redacted] to return our calls. We would like to meet with him and his car at his convenience to discuss the damage to his car. I am going to be in and out of town this week. Please ask Dr. [redacted] to call my General Manager, [redacted] at [redacted] or his cell at [redacted] and he can set up a time to meet with the Doctor and our Service and Body Shop managers. If I am in town, I will also sit in on that meeting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The dealership wanted my to have my insurance send an adjuster to write a repair estimate. I spoke with my insurance company, [redacted], who stated they would only send an adjuster to assess the car if we were filing a claim and they were making a payment. It is not cost effective to file a claim in this matter. If I were filing a claim, I wouldn't want central cadillac to perform the work as I am not in the habit of giving business to entities that have damaged my property and refuse to accept responsibility. I took the car to 2 independent body shops for repair estimates. Both of these evaluators were of the opinion there was no way to date the damage by looking at it. Furthermore, my fiance had washed the entire car by hand the day before she dropped it off, and there was not any damage at that time. Just because none of their employees admitted to damaging the vehicle, does not prove that it was not damaged while in their care.
Regards,
[redacted]
Central Cadillac CARNEGIE AVENUECLEVELAND, OHIO January 12, Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-Re: Complaint #*** To Whom It May Concern:Mr*** *** leased a used *** *** Turbo from our leasing company, Opportunity Leasing on
January 30, for a 24-month periodThe car had 33,miles on the odometer when he leased itThe vehicle was for sale on an "as is" basis on our used car lot when Mr*** leased itWhen we delivered the car to Mr***, the second set of keys had fallen off a ring somewhere in the used car lot in the snow and we asked if we could get them to him when the snow meltedWhen that occurred, the key could not be found, so we set up an appointment for Mr*** to go to *** of Bedford to get a second key madeWe set up at least two appointments for this to occur, but it wasn't until October 9th that Mr*** got to the dealership where a second key was made and paid for by usThere was a lot of confusion over whether the *** was Bluetooth compatibleSome of the 9-3's had a wiring harness that allowed Bluetooth and some did notWorking with the *** dealer, we did find that Mr***' vehicle did not come with Bluetooth compatibility, nor was there a way to provide itThe car does have Onstar, which allows for hands free phone calls through the system on a per-minute chargeThe only other service records we have occurred shortly after he took delivery, when the car was in our shop to check out a noise from the right front side of the car and an ABS light that had come onThe car was in our service overnight, but our technician could hear no noise and the ABS light was off and no codes were setWe did provide Mr*** a loaner car while we checked out the ***The lease on this car will be up in a few weeks on January 30, 2016, at which time it will be returned to us and we will try to find another vehicle for Mr*** to leaseOur salesperson *** *** has a call into him to review his options, one of which would be to renew the lease on the vehicle he is driving or to buy itWe are not sure what prompted this complaint almost two years after the various incidentsAs of this date, Mr*** is past due on three months of lease payments, and we have told him he needs to bring his account up to date or return the car to usThis car was leased on an "as is basis" to Mr*** and therefore his requested settlement is not due, nor is it reasonableIf he wants to return our calls, we would be happy to discuss his options, and try to work out some solution to his issuesSincerely yours, Frank HP*** President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have responded to *** via email and asked that further communication occur in a written form, either by email or regular mail I have asked this because they did not adhere to the verbal agreement they had to repair the initially I would like any offer of resolution in this matter to occur in writing from this point forward I can be contacted via email at *** or ***
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response by MrFrank P*** is completely inaccurate and very misleadingIn fact, MOST of what he presents is completely untrue and it's obvious to see he did not personally check on any of the "facts" as they are skewed at bestALL the facts below about the Bluetooth phone system, electronic malfunctions, etc are easily researched and verified within minutes on the internet by google.My response to MrP***'s letter is as follows:1) while *** *** is technically the salesman, he was very new to this position and Andy Elliot (Used Car Sales Manager) handled the deal personally, from start to finishI dealt with Andy about my complaints which were brought to his attention on the first day I took delivery of the carI was apt to return the car under Ohio's "Lemon Law" and told him so He assured me that every part of the car was 100% operational or that he would see it to be correctedGave his wordSince this was my third vehicle (#1&#through Bill Miller/Dave @Central Cadillac) and they had always delivered on their promises as expected (with great customer care) I had reasonable expectation that Andy's word and handshake could be taken as trustworthyI agreed not to return the car under the lemon law with good faith Andy would act with the reputed integrity of Central CadillacNONE of this should be passed off on *** *** he was very pleasant the couple times we greeted each other in passing while on my way to Andy's office and he DID NOT handle anything to do with my complaint.2) the nature of my initial complaint was that the car malfunctioned in my driveway (ON THE DAY I TOOK DELIVERY) by locking itself while running, in park, key in ignition the basic safety features of any car prevent the doors from locking while key is in ignition to prevent accidental lockout I had no extra keys and had to enlist a locksmith to get into the carHence, my request for the 2nd set of keys, the phone system to be checked out and for the malfunction to be fixed while at the *** dealershipAndy agreed to take care of all of it and that he'd schedule a service appointmentBased on my previous experience with Central on the other two vehicles, I had no reason to doubt him or even think to have him put it in writingHe asked if I minded waiting until the snow cleared which ended up being end of April that yearAndy scheduled service but informed me that he would not furnish a loaner car this did not work for my schedule and those appointments went unfulfilled taking months to hear back from Andy about rescheduling & still no loanerEventually, in October, Andy agreed to furnish a loaner and set up an appointment for *** service to look at the car and fix all the problems that Central's service department passed off as needing to be seen by *** dealerMonths had gone by at the leisure of Andy Elliot.3) claims that ANYONE from Central Cadillac has called my phone at all regarding this matter is an outright LIEMy phone records prove it beyond ANY shadow of a doubt detailed billing of ALL incoming and outgoing calls.4) MrP*** snidely renders dismay at why it's been two years and suddenly there's a problemThat is a joke and further evidence that he has not taken this matter seriously at allI have text messages dating back more than a year (from Bill Miller) which directly address this whole situation, the malfunctions, and the FACT that I had STILL not received the vehicle that was originally presented as being in 100% working orderThese texts are complete with contradictions and threats of taking the car from me, etc the REASON there is a month balance due on my account is BECAUSE I have not received the vehicle as it was contracted to me. Hence, adjustment of my account (at the very least) is mandated by the fact that Central Cadillac failed to provide the vehicle as contracted and has categorically acted with utter lack of Integrity in this matterI suspect MrP*** must be simply taking the word of the employee in question here and has not taken into consideration that Andy has no problem lyingI'm quite sure I'm not the ONLY customer that this has happened toIs there a Revdex.com hotline that would allow others to come forward as well? Possibly to address this as a group?5) Mr Elliot had the car looked at by *** and supposedly a new key madeWhen he returned the car to me, Andy told me what the malfunction was and the cost of the partHe then informed me that it was way too expensive so he did not have it repaired, also that *** is out of business and he could not get the information on several of the problems including the issue of the hands free phone systemThen some crap about I needed OnStar..blah blah blahHe told me that since I'd had the car for several months "good luck getting any of those repairs out of me" and the car was and not his problemI requested his business card as I planned to take the matter elsewherehe refused to give me a card and stated that "this car has NOTHING to do with Central Cadillac, it's solely through Opportunity Leasing"He could hardly keep a straight face as he saidHis actions clearly denote his lack of integrityALL of my paperwork, titles, etc on ALL three vehicles I contracted from Central Cadillac, CLEARLY DEMONSTRATE CENTRAL TO BE THE ENTITY EXECUTING THE CONTRACTFurther evidence of MrElliot's propensity to lie(pre-requisite for the proverbial "used car salesman"?)6) MrP*** has the hands free issue reversedThe car IS equipped for blue tooth interactive operation as evidenced by the steering wheel configurationthis was and Afeature for ***Cars equipped with the phone controls on the steering wheel HAD THIS OPTION UPGRADEat an increased cost to the *** clientStandard steering wheel configuration came with controls for the CD playerOnStar can be added, with great expense, by changing the antennae and adding wiring, etcOnStar is a service that actually makes phone calls FOR the customer via their network at a per minute costBlue tooth allows one to make calls through their OWN DEVICE and it is simply played through the car's sound system while cutting off the radio, etcTwo COMPLETELY different systemsMy *** was originally equipped with Bluetooth capability as demonstrated by the steering wheel, hence, I had MORE than REASONABLE EXPECTATION that this piece of equipment was guaranteed within MrElliot's "Everything works 100% on this car and if not, I will see it corrected" statementThe fact that these repairs were costly (according to Andy) is NOT an excuse to back out of delivery of the vehicle in 100% working order as promised by MrElliotESPECIALLY while holding the title of "Used Car Sales MANAGER" which lends to his overall credibility in my reasonable expectation that he would hold to our verbal contract & handshake.7) the "brand new key" MrP*** refers to is a representationThe key I received looked new and was programmed to start the car/operate locks, however, the most important part of the key is the "valet key" inside the FOB it is keyed to allow access to the vehicle if the battery dies, etc otherwise one cannot open the door without electricity nor pop the hoodThe "new key" is ACTUALLY a used key from another ***, which was programmed to my electronics during the infamous *** dealer service of my carIt is USELESS to open the door as it DOES NOT FIT MY DOOR LOCKYet, MrElliot stated that key was brand new and "made for your car" and "was expensive"MrElliot's lack of couth is boundless as demonstrated AGAIN by outright liesThis failure to provide the correct key as promised, was again cause for a lock-out situation requiring a locksmith's expertise.8) the car has approximately 5,miles less than the miles included in the lease, as I was unable to use the car for weeks at a time due to the malfunction MrElliot had checked out and decided not to fix, despite that my car was at the *** dealership for several days FOR THAT VERY REASON.9) these, among other points of interest, MORE than demonstrate why I am due compensation/credit towards my account as I have NOT had full use of the *** *** Turbo leased from Central Cadillac/Opportunity LeasingI am looking for fair treatment reflected in appropriate credit to my account and adjustment of the purchase price, so that we may conclude our business and part ways in a Just and Dignified manner.rence to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To: [redacted]Re: ID [redacted]I found your latest communication in my Spam File today so sorry for the delay - you might check to see why your formatted e-mail would cause your communication to be sent to spam. The first notification on this case did not go to spam. [redacted] spent several hours with our General Manager last week discussing this complaint. On Saturday Mr. [redacted] released his [redacted] for an additional 24 month period, so I believe this complaint has been settled.Frank P[redacted]
Dr. [redacted] brought his 2009 Escalade in for service on Wednesday, June 3, 2015. After the car was written up it was moved to our rear lot, and then brought in to the technician to have a hose replaced. As the technician was putting the vehicle in his stall, he noticed the damage...
on the front bumper cover.
Dr [redacted] picked up his Escalade on Saturday, June 6, 2015 and then returned a short time later stating that his Escalade had been damaged while in for service (front bumper cover), and that his front console latch had also been broken. The Service Department was closed and our Sales Manager took a picture of the damaged bumper cover and sent the Doctor on his way.
We are very careful with our customers’ cars, but damage can still occur. If that happens, it is normally reported at once by the employee causing the damage and is fixed by us at no charge to the customer. No one reported any damage to Dr. [redacted]’s vehicle while in our Service Department.
On June 22nd, the vehicle was returned to us for evaluation of the damage. Our Body Shop Manager looked closely at the damage and it was his opinion that the damage was not new damage, i.e., could not have occurred within the last couple of weeks. When we looked at the center console, we saw signs of repair being attempted to the latch using Super Glue, plus we replaced a hose and did no work on the interior of the vehicle.
We then asked the Doctor to report this to his insurance company so they could inspect the damage and give their opinion as to when it occurred, but Dr. [redacted] never reported it to his insurance company and the adjuster never arrived. So Dr. [redacted] picked up his vehicle.
Vehicles can get bumped and damaged almost anywhere and often the owner might not be aware that the damage has occurred.
Since your letter we have again tried to reach out to Dr. [redacted] to again offer to have an adjuster from his insurance company give us both an opinion as to whether the damage is recent. Unfortunately until this is done, our position is that we are not liable for the damage.
Sincerely,
[redacted] [redacted]
President
We have tried on several occasions to get Dr. [redacted] to return our calls. We would like to meet with him and his car at his convenience to discuss the damage to his car. I am going to be in and out of town this week. Please ask Dr. [redacted] to call my General Manager, [redacted] at [redacted] or his cell at [redacted] and he can set up a time to meet with the Doctor and our Service and Body Shop managers. If I am in town, I will also sit in on that meeting.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The dealership wanted my to have my insurance send an adjuster to write a repair estimate. I spoke with my insurance company, [redacted], who stated they would only send an adjuster to assess the car if we were filing a claim and they were making a payment. It is not cost effective to file a claim in this matter. If I were filing a claim, I wouldn't want central cadillac to perform the work as I am not in the habit of giving business to entities that have damaged my property and refuse to accept responsibility. I took the car to 2 independent body shops for repair estimates. Both of these evaluators were of the opinion there was no way to date the damage by looking at it. Furthermore, my fiance had washed the entire car by hand the day before she dropped it off, and there was not any damage at that time. Just because none of their employees admitted to damaging the vehicle, does not prove that it was not damaged while in their care.
Regards,
[redacted]