I bought a 2015 Chevy in very early March. Concerned about the amount of miles on a truck it's age I was assured it wasn't a farm truck or rode hard as they told me "we put all our trucks through a rigorous inspection and wholesale all our farm trucks." Found out 3-4 days later by finding the insurance info for the previous owner in the glovebox that it in fact was a farm truck. Lie#1. Took it back and told them and they assured me that if anything were to go wrong it would be completely taken care of. Considering the condition the truck was in and the info on the previous owner being the farm owner and 76 years old I gave them the benefit of the doubt. Within a week from then my check engine light comes on. Take it to get a few gaskets and a sensor replaced. A little over a week later I have water leaking from the roof to the cab. Take it back and they "plug it" and assure me it was 99.9% never going to leak. Well 4 days later I once again have water coming through to the cab. Take it back. Call the salesman 25min beforehand letting him know I'm coming that way and was told there would be a loaner truck waiting on me when I get there. Get there and I have to hunt down the salesman and he then starts looking for the loaner truck. Takes him 45 minutes to find one. Meanwhile the sales manager who assured me all would taken care of and made right made eye contact and never came to talk. He purposely stayed away from me. I go to get in the loaner truck and it's completely empty on gas. They put gas in it and I notice there still isn't any drive off tags on the truck. Takes another 45 minutes to get that done. They've tried to switch out the truck with 2 different trucks. 1 was 100$/month more payment and the other was the same payment but a year older and more miles. No deal. Ask for a complimentary bumper to bumper warranty on the truck for peace of mind. They obliged. The customer service has been horrendous and I've been lied to and misrepresented on multiple occasions. I would never recommend anyone to buy a vehicle from this dealership. They sit in another room and laugh at you while you are being inconvienenced. I've had to make phone calls myself to get any answers regarding these issues instead of getting phone calls to let me know anything. They don't care. Bad bad bad management. And nobody would oblige when asked for the owner's contact info.
Bought a 2015 Silverado first week of March. Abnormal amount of miles for a truck it's age but was otherwise in great cosmetic condition and had the appearance of a vehicle that had been well cared for. I asked about the truck maybe having been used on a farm and was assured "this is not a farm truck, we wholesale all our farm trucks." Within a week I find the insurance information for the previous owner in the glove box and it was insured under a family farm. Took it back and was asked if it had been giving me any problems. At that point it hadn't and considering the appearance and after googling the previous owner I felt better knowing he was 76 years old and majority was more than likely highway miles because he owned the farm and lived in a different city. A week later the check engine light comes on. They replace a sensor and some "air gaskets" and I gave it another shot. Week later I leave for work and I have water coming in from the roof to the inside of the cab. It was noticed at that point that the previous owner installed a CB antenna and drilled a hole in the roof to do so. When he traded he took the antenna and didn't plug the hole. So the truck was obviously never inspected before the sale. I go back. I tell them I want everything fixed, replaced and a full inspection top to bottom on the truck, or a truck of equal value with the same numbers and payment. After two attempts from the salesman he could only find a truck that was 100$/month more payment or an older truck with more miles with the same payment. No deal. So I told them I would like a free bumper to bumper warranty guaranteeing I not be liable for anything gone wrong for another 3 years 36k miles. They oblige. Meanwhile I make an appointment to get the roof fixed and got a phone call from the salesman basically telling me if I choose to replace the entire roof and not to take the "typically normal response" and get a plug they are going to dock his pay. I told him I hated it had to be that way but I want my truck to be in a condition a truck normally should be in before a dealership decides sell it to the customer. They offered to plug the hole and assured me no more leaks before the roof was set to be installed. That was that. So 3 days later it rains again. I go to leave work and once again there is water coming through to the cab. I call. Was assured a truck would be waiting on me for swap until mine can, yet again, be fixed. take it back and there was no truck. After An hour of waiting around combined with me searching for someone in higher authority to talk to about the situation I was informed the sales manager i'd been dealing with was the authority and that's not worked yet. So I finally get a loaner truck. Then I go to drive off and there is no drive off tags on the back. So I go back yet again. Tell them I need drive off tags. Takes them 30 min to get me set up. I haven't even received my paperwork or my sales tax check to assess this vehicle nor have I made a payment and the sales manager tells me that since the paperwork has been done there's really nothing I can do but either let them fix the truck and take it or drive the truck until they can trade for something of equal value. Which they haven't been able to do already. I've learned as well that just because I sign papers makes it mine isn't true. I was repeatedly misled through the entire sale, and post sale experience. I'm in a loaner truck and about to have a payment due in a truck I'm not even currently driving. I've had it being worked on 3 times now in less than one month. And no one seems to care about the inconvienence it has caused me nor the misrepresentation I received throughout this entire process. It's been crazy and I've been lied to multiple times. Not to mention I've had to personally call and get my appointments set up.
I bought a 2015 Chevy in very early March. Concerned about the amount of miles on a truck it's age I was assured it wasn't a farm truck or rode hard as they told me "we put all our trucks through a rigorous inspection and wholesale all our farm trucks." Found out 3-4 days later by finding the insurance info for the previous owner in the glovebox that it in fact was a farm truck. Lie#1. Took it back and told them and they assured me that if anything were to go wrong it would be completely taken care of. Considering the condition the truck was in and the info on the previous owner being the farm owner and 76 years old I gave them the benefit of the doubt. Within a week from then my check engine light comes on. Take it to get a few gaskets and a sensor replaced. A little over a week later I have water leaking from the roof to the cab. Take it back and they "plug it" and assure me it was 99.9% never going to leak. Well 4 days later I once again have water coming through to the cab. Take it back. Call the salesman 25min beforehand letting him know I'm coming that way and was told there would be a loaner truck waiting on me when I get there. Get there and I have to hunt down the salesman and he then starts looking for the loaner truck. Takes him 45 minutes to find one. Meanwhile the sales manager who assured me all would taken care of and made right made eye contact and never came to talk. He purposely stayed away from me. I go to get in the loaner truck and it's completely empty on gas. They put gas in it and I notice there still isn't any drive off tags on the truck. Takes another 45 minutes to get that done. They've tried to switch out the truck with 2 different trucks. 1 was 100$/month more payment and the other was the same payment but a year older and more miles. No deal. Ask for a complimentary bumper to bumper warranty on the truck for peace of mind. They obliged. The customer service has been horrendous and I've been lied to and misrepresented on multiple occasions. I would never recommend anyone to buy a vehicle from this dealership. They sit in another room and laugh at you while you are being inconvienenced. I've had to make phone calls myself to get any answers regarding these issues instead of getting phone calls to let me know anything. They don't care. Bad bad bad management. And nobody would oblige when asked for the owner's contact info.
Bought a 2015 Silverado first week of March. Abnormal amount of miles for a truck it's age but was otherwise in great cosmetic condition and had the appearance of a vehicle that had been well cared for. I asked about the truck maybe having been used on a farm and was assured "this is not a farm truck, we wholesale all our farm trucks." Within a week I find the insurance information for the previous owner in the glove box and it was insured under a family farm. Took it back and was asked if it had been giving me any problems. At that point it hadn't and considering the appearance and after googling the previous owner I felt better knowing he was 76 years old and majority was more than likely highway miles because he owned the farm and lived in a different city. A week later the check engine light comes on. They replace a sensor and some "air gaskets" and I gave it another shot. Week later I leave for work and I have water coming in from the roof to the inside of the cab. It was noticed at that point that the previous owner installed a CB antenna and drilled a hole in the roof to do so. When he traded he took the antenna and didn't plug the hole. So the truck was obviously never inspected before the sale. I go back. I tell them I want everything fixed, replaced and a full inspection top to bottom on the truck, or a truck of equal value with the same numbers and payment. After two attempts from the salesman he could only find a truck that was 100$/month more payment or an older truck with more miles with the same payment. No deal. So I told them I would like a free bumper to bumper warranty guaranteeing I not be liable for anything gone wrong for another 3 years 36k miles. They oblige. Meanwhile I make an appointment to get the roof fixed and got a phone call from the salesman basically telling me if I choose to replace the entire roof and not to take the "typically normal response" and get a plug they are going to dock his pay. I told him I hated it had to be that way but I want my truck to be in a condition a truck normally should be in before a dealership decides sell it to the customer. They offered to plug the hole and assured me no more leaks before the roof was set to be installed. That was that. So 3 days later it rains again. I go to leave work and once again there is water coming through to the cab. I call. Was assured a truck would be waiting on me for swap until mine can, yet again, be fixed. take it back and there was no truck. After An hour of waiting around combined with me searching for someone in higher authority to talk to about the situation I was informed the sales manager i'd been dealing with was the authority and that's not worked yet. So I finally get a loaner truck. Then I go to drive off and there is no drive off tags on the back. So I go back yet again. Tell them I need drive off tags. Takes them 30 min to get me set up. I haven't even received my paperwork or my sales tax check to assess this vehicle nor have I made a payment and the sales manager tells me that since the paperwork has been done there's really nothing I can do but either let them fix the truck and take it or drive the truck until they can trade for something of equal value. Which they haven't been able to do already. I've learned as well that just because I sign papers makes it mine isn't true. I was repeatedly misled through the entire sale, and post sale experience. I'm in a loaner truck and about to have a payment due in a truck I'm not even currently driving. I've had it being worked on 3 times now in less than one month. And no one seems to care about the inconvienence it has caused me nor the misrepresentation I received throughout this entire process. It's been crazy and I've been lied to multiple times. Not to mention I've had to personally call and get my appointments set up.