Dear MsClopton, In response to the issues stated by the customer, we would refer them to Paragraph #on the customer Agreement, which states that damage to the roofing and vinyl products is a possibility The sound of wood popping inside the house as well as tile popping loose is not uncommon during and after the leveling process and again we would refer the customer to paragraph # Each time we were contacted by the customers we sent out a representative from our company to check the elevations and to date all elevations still remain within excepted tolerances During my visit to the home on 09/27/2013, I explained to the customers that we were observing differential movement in the structureDifferential foundation movement is common in this area of Central Mississippi due to the presence of expansive clay soils which swell when exposed to water and can cause heaving in the structureI was informed by the customers that they had experienced water leaks under the slab and they had re-routed portions of their plumbing system around the houseI asked if the broken drain under the slab had been capped off to prevent further leakage under the slab and suggested that they have a plumber to check this outI believe this could still be causing some of the differential movement in the structureAlso during my visit I recommended gutters and water control around the structure to minimize the differential movementIn my recent conversation with the customer she told me that a plumber has not been out since my visit to the home but they have installed the gutters and are in the process of addressing the water control issues around the structure The sagging mentioned by the customer on her front soffit, where the gutters were installed, is not due to over-lifting of the structure, but due to the construction of the soffit itself In closing I would add that we did contact the customer on 03/27/and again attempted to explain that the issues with the home were the result of differential movement caused by water and not settlement or over-liftingWe hope this will resolve any concerns that the customers have with our companyIf you have any questions or need any additional information, please feel free to contact me Sincerely, [redacted] CEO
Dear MsClopton, This is in response to complaint ID [redacted] We have called and spoke with the customers and have been working with them to address any concerns they may haveAt this time we are in the process of completing the few remaining items from the customer's punch-list and hope to be completed with those items within the next week.We apologize for any miscommunication and hope to correct any issues the customers may have with the repairs on their homeIf you have any questions or need any additional information please, feel free to contact me Sincerely, [redacted] CEO
Dear MsClopton, Our company has been in contact with the customers and since our last response we have completed the repairs to the homeOur manager will be meeting with the customers next week to discuss the work that was done, any remaining concerns and to finalize the billingWe hope this resolves any issues the customer may havePlease feel free to contact us if you have any questions or need any additional informationSincerely, [redacted] CEO
Dear MsClopton, In response to the issues stated by the customer, we would refer them to Paragraph #on the customer Agreement, which states that damage to the roofing and vinyl products is a possibility The sound of wood popping inside the house as well as tile popping loose is not uncommon during and after the leveling process and again we would refer the customer to paragraph # Each time we were contacted by the customers we sent out a representative from our company to check the elevations and to date all elevations still remain within excepted tolerances During my visit to the home on 09/27/2013, I explained to the customers that we were observing differential movement in the structureDifferential foundation movement is common in this area of Central Mississippi due to the presence of expansive clay soils which swell when exposed to water and can cause heaving in the structureI was informed by the customers that they had experienced water leaks under the slab and they had re-routed portions of their plumbing system around the houseI asked if the broken drain under the slab had been capped off to prevent further leakage under the slab and suggested that they have a plumber to check this outI believe this could still be causing some of the differential movement in the structureAlso during my visit I recommended gutters and water control around the structure to minimize the differential movementIn my recent conversation with the customer she told me that a plumber has not been out since my visit to the home but they have installed the gutters and are in the process of addressing the water control issues around the structure The sagging mentioned by the customer on her front soffit, where the gutters were installed, is not due to over-lifting of the structure, but due to the construction of the soffit itself In closing I would add that we did contact the customer on 03/27/and again attempted to explain that the issues with the home were the result of differential movement caused by water and not settlement or over-liftingWe hope this will resolve any concerns that the customers have with our companyIf you have any questions or need any additional information, please feel free to contact me Sincerely, [redacted] CEO
Dear MsClopton, This is in response to complaint ID [redacted] We have called and spoke with the customers and have been working with them to address any concerns they may haveAt this time we are in the process of completing the few remaining items from the customer's punch-list and hope to be completed with those items within the next week.We apologize for any miscommunication and hope to correct any issues the customers may have with the repairs on their homeIf you have any questions or need any additional information please, feel free to contact me Sincerely, [redacted] CEO
Dear MsClopton, Our company has been in contact with the customers and since our last response we have completed the repairs to the homeOur manager will be meeting with the customers next week to discuss the work that was done, any remaining concerns and to finalize the billingWe hope this resolves any issues the customer may havePlease feel free to contact us if you have any questions or need any additional informationSincerely, [redacted] CEO