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Central Coast Propane

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Review: I paid extra to have a meter put in as to have better accountability of usage for my renters. At that time I paid $68.17 for this reason I was told at that time it was a one time charge. I also was charged $400.00 deposit for the tank, and was told they would return the $400.00 in full when service was disconnected. Now there are discount charges and others that were never discussed or agreed to at the start. If you have any further questions feel free to call me. Thank youDesired Settlement: I would like my full $400.00 deposit returned as promised an there tank removed from my property.

Business

Response:

Mr. Shaw, you have stated the facts regarding your initial installation correctly, except for the statement that there would be no future charges, which both of our servicemen have told me that they did not say. Perhaps you misunderstood their statement that there would not be any additional charges that day.

As I was researching your account I saw that within a month of us having initiated service you had called our office to complain about our charges. The interesting thing I found is that the charges that you complained about were stipulated in plain english on the service agreement that you had signed. And you complained that you were going to "call the utilities commission" because we charged you exactly as we had stipulated in our service agreement.

However I was even more surprised when you called our office in August and announced to our staff member (who was making every effort to maintain a friendly and helpful demeanor during your converstaion with her) that you were a veteran and that we are "targeting veterans". Why was I surprised by that? Simply because you don't know us Mr. Shaw, so I was surprised that someone would level those charges against a company or persons that you don't even know. So for your benefit, Mr. Shaw, I am going to give you a list of what military and veterans organizations we support substantially from both a monetary and a sweat equity standpoint:

Wounded Warriors

Semper Fi Fund

CCC4VETS

Ampsurf

USO

Supplies For Soldiers

Atascadero Armory Bravo Company

We are founders of and continue to support the Atascadero Veterans Memorial

So for you to accuse us in this way indicates to me that you either did no research on us before you spoke or that you just decided to share some bad attitude with us, or both.

We have credited your deposit in full as our service agreement stipulates and after your final reading for your last usage, you account has a balance of $9.09 on it. In order for you to receive your entire $400 deposit back as you have requested, you can send us a payment of $9.09 and we can facilitate the return of your deposit in full. If you would prefer that we deduct your final balance and send you the remainder of your deposit, you can notify us of that in writing.

Thank you for the opportunity to be of service.

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Description: GAS - PROPANE, GAS - PROPANE - EQUIPMENT & SUPPLIES

Address: P.O. Box 3152, Paso Robles, California, United States, 93447

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