Central Compounding Center South, LLC

Complaint: [redacted] I am rejecting this response because: They are lyingThey also have to be rude and call out my grammatical errors which are unnecessaryTheir Yelp reviews say it all, I am not the only person to make these complaintsNo one informed us of any extra charges prior to my social media reviews on February 26, Regards, [redacted] ***

Complaint: [redacted]
I am rejecting this response because:
They are lying. They also have to be rude and call out my grammatical errors which are unnecessary. Their Yelp reviews say it all, I am not the only person to make these complaints. No one informed us of any extra charges prior to my social media reviews on February 26, 2016.
Regards,
[redacted]

This is former tenant is disgruntled based upon charges and amount still owing from the condition in which the property was left. Fact – her Security Deposit was actually $475, and in addition she only paid $250 in refundable pet security deposits.  She did pay an...

additional $300 in non-refundable pet fees at move-in, which were clearly noted and designated as NON-REFUNDABLE.  So, therefore the amount this former tenant is trying to recover is not even accurate. Proper notice was not provided, as Ms. [redacted] claimed in her Facebook rant that she gave us a forwarding address at the time of notice, and she had to call us.  No forwarding address was provided upon move out, and per the Texas Property Code, the 30 day requirement for providing an Accounting of Security Deposit and any refund is waived until notice is properly provided.  Once Ms. [redacted] did provide a forwarding address, in writing, an Accounting, including itemization of all charges and copies of actual invoices, was provided to her by mail at the address provided.  In addition, Ms. [redacted] paid her last month’s rent late and late fees had already been accruing, the payment was applied to non-rent items first and rent is still owing on this ledger. The Accounting showed that Ms. [redacted]’s deposit had been exhausted and charges were still outstanding and indicated she had 10 days to pay the balance due or the outstanding balance would be reported as a bad debt to her credit. On day 30, Ms. [redacted] made negative posts on social media sites regarding her move out accounting and made non-factual statements, such as the home was “left emasculate” – we assumed she meant immaculate and posted 11 quick photos showing the home was anything but immaculate. Yes, these pictures were all of dust, but we were simply pointing out that the word immaculate did not apply.  Over 700 condition photos were taken of the Property at move-out.  Ms. [redacted] made additional negative comments that included profanity, even after again being offered the proper channels to file a dispute of any items on her Accounting of Security Deposit and thus her comments were removed. After Ms. [redacted]’s comments and based upon the deadline for payment having passed, prior to filing a negative credit report, we attempted one last contact to Ms. [redacted]’s mother (who was also a tenant on the Residential Lease) to provide a final chance to not ruin their credit by paying off their balance or making a payment arrangement.  This was not successful and the bad debt has since been reported to the credit bureau. Ms. [redacted] is also not being truthful about the phone call with Mr. [redacted], as I was actually linked into that phone conversation and heard all of it.  Ms. [redacted] was rude, belligerent, and used profanity in an attempt to bully the Broker into returning all of her Security Deposit.  The comments about posting negative reviews on social media sites being “wrong” was 100% related to her falsified statements and outright lies in an attempt to recover her entire security deposit.  It appears that people now believe they can bully companies into what they want by posting negative reviews on social media.  We find that facts and contracts are not pesky little things that can be swayed or influenced by opinions or social media reviews.  While one is managing properties on the behalf of others, a line must be drawn somewhere with guidelines that can referenced.  In this case the guidelines we apply are the TAR Residential Lease and the Texas Property Code. We have included a copy of the Accounting of Security Deposit that was sent to Ms. [redacted]. At this time, Ms. [redacted] has still not contacted us in writing and disputed any items from her Accounting of Security Deposit, only made negative and inaccurate statements in online forums.