Central Connecticut Lawn Service

Account was credited on 7/see attached customer balance sheet the customer was contacted at that time and told account was credited I have now sent a copy of the account statement to customer as well this customer just doesn't pay attention we had an email from customer asking to sign up for the service Not sure what else we can do at this point he doesn't owe us anything and no statements have been sent since 7/23/ please close file thank you

Mr [redacted] contacted our office on 8/9/and spoke with our technician, [redacted] Mark's understanding was that Mr [redacted] wanted to skip the fall service for The fall treatment was skipped per the customer's request Our continuation of service policy is that all customers receive a letter in the fall with an option to pre-pay for services the following yearThat letter states service will be continued the following year unless cancelled by the customerThis letter was sent to Mr [redacted] and since we did not hear from the customer, services for were started on 5/8/ On 5/8, Mr [redacted] called our office, very upset, screamed at our customer service representative as she tried to explain our policy and cancelled servicesOur representative noted the rude conversation in the system and cancelled services for We have credited the 5/8/application and all services have been cancelled

Revdex.com: I have noticed in another settlement, as in this settlement, that Central Connecticut Lawn Care tries to cast the complainant in a bad lightThe fact remains that I called them on 8/8/and made it clear that I was canceling services foreverCalling them, per instructions on their own billing statements, is a way they accept changes in serviceThey cannot deny thatI just did not realize they should really ask for written cancellation of a noncontract arrangement.
Saying I called and screamed at their employee and was rude to the employee is simply character assassination The bill has been rescinded and they will have no further contact with meThat I will no longer have contact with these types of business people is acceptable to me.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***0, and find that this resolution is satisfactory to me
Thank you for your help in this matter
/>
Sincerely,
*** ***

a check for was sent to customer today

Mr [redacted] contacted our office on 8/9/14 and spoke with our technician, [redacted]. Mark's understanding was that Mr [redacted] wanted to skip the fall service for 2014. The fall treatment was skipped per the customer's request.
Our continuation of service policy is that all customers receive a...

letter in the fall with an option to pre-pay for services the following year. That letter states service will be continued the following year unless cancelled by the customer. This letter was sent to Mr [redacted] and since we did not hear from the customer, services for 2015 were started on 5/8/15.
On 5/8, Mr [redacted] called our office, very upset, screamed at our customer service representative as she tried to explain our policy and cancelled services. Our representative noted the rude conversation in the system and cancelled services for 2015.
We have credited the 5/8/15 application and all services have been cancelled.

Account was credited on 7/29 see attached customer balance sheet
the customer was contacted at that time and told account was credited
I have now sent a copy of the account statement to customer as well
this customer just doesn't pay attention we had an email from customer asking to sign up for...

the service .
Not sure what else we can do at this point
he doesn't owe us anything and no statements have been sent since 7/23/14
please close file
thank you

The complaint was referred to our lawn care service manager, [redacted] who spoke with Mr [redacted] on 4/23/15 (the customer was out of state between the time complaint was placed with Revdex.com until last week) and have we have reached an agreement with the customer.
Our original quoted application...

price on 3/10/15 was based on a miscalculated area (40,000 square feet) the property is actually 110,000 square feet. Our application prices are based on square footage therefore the larger the property, the higher the cost per treatment application. In this situation, the cost of materials and labor which will be applied to the lawn is higher than the original price quoted.

Bob explained the discrepancy to Mr [redacted] and agreed to honor the original quote for the 2015 season but the price will be re-negotiated in 2016. The lawn is scheduled to be treated this week. Our understanding is the customer is happy with the resolution and has indicated he will refer us to other customers.

Review: I emailed the company asking for a quote and I ended up choosing not to work with them and was looking at using [redacted]. CT Lawncare came to my house and applied fertilizer anyway and billed me. When I emailed them that I never wanted their service they said, don't use [redacted] stick with us to which I asked them to take back their bill. Since then they refuse to reply to my emails of voicemails and send me past due notices. They replied very promptly to all my communications when they were trying to sell me but are now avoiding me.Desired Settlement: I want the bill for the service I never signed up for taken down and stop sending me past due notices.

Business

Response:

Account was credited on 7/29 see attached customer balance sheet

the customer was contacted at that time and told account was credited

I have now sent a copy of the account statement to customer as well

this customer just doesn't pay attention we had an email from customer asking to sign up for the service .

Not sure what else we can do at this point

he doesn't owe us anything and no statements have been sent since 7/23/14

please close file

thank you

Review: I entered into a lawn care agreement with Central Conn Lawn Service last year on 4/3/2013. I instructed them to contact me prior to each application. For the most part, this was honored last year. I purchased an entire lawn application from [redacted] on 4/17/2014 and applied the first application of fertilizer on 4/27/2014. Two days later, Central Conn Lawn Service put another application on my lawn. They stated that they called me; however if they did, they did not leave a message with me. In addition, for a company that applies fertilizer for a living, you would think that seeing pellets in the grass and driveway would be an indicator not to apply another application without calling. I contacted them by phone to discuss this on approximately 4/30/2014 and they basically stated that payment was due as I had not called them ahead of time to cancel service. I have received a second bill for $93.59 today which is now scheduled to be paid via bank bill pay on 6/19/2014. I request the Revdex.com help me with recovering this amount paid.Desired Settlement: Full return of payment for $93.59.

Business

Response:

a check for 93.59 was sent to customer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]0, and find that this resolution is satisfactory to me.

Thank you for your help in this matter.

Sincerely,

Review: In 2014 I was trying out Central Connecticut Lawn Service. I did not sign a contract.They were going to use five treatments on the lawn. After the second visit I called on August 8, 2014, at 3:49 pm, and left a message to cancel the remaining treatments. I called again on the same day, 13 minutes after the first call,l because I wanted to talk to an actual person--[redacted] (identified in next section) answered. I told him I was cancelling further treatments and did not want to do any more business with the company. He asked if there was a problem. I replied there was--the lawn looked worse than it did before they started treatments. They did not provide any more treatments.

Then they show up on May 8, 2015, and treated the lawn with fertilizer and crabgrass killer, charging me $70.19. Their bill states that " ...for a change of service please call our office." I did that on August 8, 2014, when I severed my relationship with the company.Desired Settlement: Dismissal of the charge for May 8, 2015.

No further contact with me.

Business

Response:

Mr [redacted] contacted our office on 8/9/14 and spoke with our technician, [redacted]. Mark's understanding was that Mr [redacted] wanted to skip the fall service for 2014. The fall treatment was skipped per the customer's request.

Our continuation of service policy is that all customers receive a letter in the fall with an option to pre-pay for services the following year. That letter states service will be continued the following year unless cancelled by the customer. This letter was sent to Mr [redacted] and since we did not hear from the customer, services for 2015 were started on 5/8/15.

On 5/8, Mr [redacted] called our office, very upset, screamed at our customer service representative as she tried to explain our policy and cancelled services. Our representative noted the rude conversation in the system and cancelled services for 2015.

We have credited the 5/8/15 application and all services have been cancelled.

Consumer

Response:

I have noticed in another settlement, as in this settlement, that Central Connecticut Lawn Care tries to cast the complainant in a bad light. The fact remains that I called them on 8/8/14 and made it clear that I was canceling services forever. Calling them, per instructions on their own billing statements, is a way they accept changes in service. They cannot deny that. I just did not realize they should really ask for written cancellation of a noncontract arrangement.

Saying I called and screamed at their employee and was rude to the employee is simply character assassination. The bill has been rescinded and they will have no further contact with me. That I will no longer have contact with these types of business people is acceptable to me.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me.

Sincerely,

Review: I was quoted a price in writing on 3/9/2015 of 150.00 per application, I was sent conformation via e-mail and usps received a call on 4/10/2015 from a very rude and unprofessional person named [redacted] , I was told the new price would be 390.00 they will not honor their original contract of 150.00 per application. I believe this is a very dishonest way of doing business.Desired Settlement: to honor written contract estiment

Business

Response:

The complaint was referred to our lawn care service manager, [redacted] who spoke with Mr [redacted] on 4/23/15 (the customer was out of state between the time complaint was placed with Revdex.com until last week) and have we have reached an agreement with the customer.

Our original quoted application price on 3/10/15 was based on a miscalculated area (40,000 square feet) the property is actually 110,000 square feet. Our application prices are based on square footage therefore the larger the property, the higher the cost per treatment application. In this situation, the cost of materials and labor which will be applied to the lawn is higher than the original price quoted.

Bob explained the discrepancy to Mr [redacted] and agreed to honor the original quote for the 2015 season but the price will be re-negotiated in 2016. The lawn is scheduled to be treated this week. Our understanding is the customer is happy with the resolution and has indicated he will refer us to other customers.