Dear Allison Dondero: This is a response to the complaint id [redacted] We did receive a bill from [redacted] Services on 1-29-in the amount of We also received a telephone call on 3-12-The individual that called was a womanShe informed us she was calling for information on account***-***- [redacted] She would not release who she was until we released who we wereDo to HIPPA and FDCPA regulations we are not able to release any information until the party confirms who they areWe are always willing to release who we are as long as the party has identified themselves to our agency and they are somebody we are able to speak toWe sent her lettersThe first letter was sent on 1-30-and the second letter was sent on 3-6- [redacted] Services did not report the payment to our office until 3-13-I spoke to [redacted] Services and they explained that this bill was denied several times by *** [redacted] Services tried to contact her via telephone on 9-14-and her number was not in service They also sent her bills prior to the bill coming to collections, [redacted] did pay the bill in October However, they did not include an ECB to see where to post the payment, Those payments go directly into [redacted] Services checking account [redacted] attempted to obtain an EOB from [redacted] with no resolutionHad there been communication with the patient the bill would not have crime to collections, [redacted] Services has also explained that there is a balance remaining on this accountThe balance is $59,54, They do not have a record of a $paymentTherefore we would need proof of that paymentThe bill is scheduled to go against her credit on 3-31-As a courtesy we will put a day suppression on the bill and that will stop the bill from affecting her creditIf this is not resolved by 4-I will have to remove the suppression and the bill will go against her creditSince she has asked us to stop contacting her we will put her balance on a cease communicationIt is important she understand if we have not heard from the client by then or from her the bill will go against her credit, In conclusion there is no reason to contact this individual about this bill at this timeOur actions were simply to protect her privacy, If there is anything else I can do to assist you or the patient please feel free to contact the at [redacted] Sincerely, Ashley A [redacted]
Dear *** ***:This is a response to the complaint Id ***We did receive a bill from *** *** on 1-29-in the amount of 855,60, We also received a telephone call on 3-12-15, The individual that called was a womanShe informed us she was calling for information on account
***, She would hot release who she was until we released who we wereDo to HIPAA and FDCPA regulations we are not able to release any information until the party confirms who they are, We are always willing to release who we are as long as the party has identified themselves to our agency and they are somebody we are able to speak to.We sent her letters, The first letter was sent on I-30-and the second letter was sent on 3-6-15, *** *** did not report the payment to our office until 3-13-15,I spoke to *** *** and they explained that this bill was denied several times by ***, *** ***s tried to contact her via telephone of 9-14-and her number was not in ***, They also sent her bills prior to the bill coming to collections*** did pay the bill in October However, they did not include an EQB to see where to post the paymentThose payments go directly into *** *** checking account*** *** attempted to obtain an ECB from *** with no resolution, Had there been communication with the patient the bill would not have come to collections.*** *** has also explained that there is a balance remaining on this accountThe balance is $They do not have a record of a $60,payment, Therefore we would need proof of that paymentThe bill is scheduled to go against her credit on 3-31-15, As a courtesy we will put a day suppression of the bill and that will stop the bill from affecting her creditIf this is not resolved by 4-I will have to remove the suppression and the bill will go against her creditSince she has asked us to stop contacting her we will put her balance on a cease communicationIt is important she understand if we have not heard from the client by then or from her the bill will go against her credit,In conclusion there is no reason to contact this individual about this bill at this timeOur actions were simply to protect her privacyIf there is anything cloc I can do to assist you or the patient please feel free to contact me at ###-###-####, -Sincerely,Ashley A***
Dear Allison Dondero:
This is a response to the complaint id [redacted]
We did receive a bill from [redacted] Services on 1-29-15 in the amount of 855.60. We also received a telephone call on 3-12-15. The individual that called was a woman. She informed us she was calling for information on account[redacted] She would not release who she was until we released who we were. Do to HIPPA and FDCPA regulations we are not able to release any information until the party confirms who they are. We are always willing to release who we are as long as the party has identified themselves to our agency and they are somebody we are able to speak to.
We sent her 2 letters. The first letter was sent on 1-30-15 and the second letter was sent on 3-6-15. [redacted] Services did not report the payment to our office until 3-13-15.
I spoke to [redacted] Services and they explained that this bill was denied several times by [redacted]. [redacted] Services tried to contact her via telephone on 9-14-14 and her number was not in service They also sent her 3 bills prior to the bill coming to collections, [redacted] did pay the bill in October 2014. However, they did not include an ECB to see where to post the payment, Those payments go directly into [redacted] Services checking account. [redacted] attempted to obtain an EOB from [redacted] with no resolution. Had there been communication with the patient the bill would not have crime to collections,[redacted] Services has also explained that there is a balance remaining on this account. The balance is $59,54, They do not have a record of a $60.00 payment. Therefore we would need proof of that payment. The bill is scheduled to go against her credit on 3-31-15. As a courtesy we will put a 30 day suppression on the bill and that will stop the bill from affecting her credit. If this is not resolved by 4-2415 I will have to remove the suppression and the bill will go against her credit. Since she has asked us to stop contacting her we will put her balance on a cease communication. It is important she understand if we have not heard from the client by then or from her the bill will go against her credit, In conclusion there is no reason to contact this individual about this bill at this time. Our actions were simply to protect her privacy, If there is anything else I can do to assist you or the patient please feel free to contact the at [redacted]
Sincerely,
Ashley A[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I asked for an apology for pursuing me without grounds. I did not receive an apology. They did not commit to address my original concern and answer their phone with the name of their company.
There have been a number of fraud cases where agencies request money from people. They sent a letter that looked like it was a fraud. When I called the number on their letter to verify who they were, they would not identify the name of their company. A consumer should be able to call a business and have a business answer the phone with the business name. I called three times. The agency did not answer their phone with their business name. It was only on the third call that I gave the ID number on the letter they sent my son. How are consumers to know if they pay a bill that the company they pay the bill to is real or fake? I would not deal with them. I called the originator of this bill ([redacted]) and dealt with their confusion myself. It is odd that this other party is involved. They did not have all the facts.
Their response contains slanderous content. [redacted] has never denied this claim. According to [redacted] records, [redacted] paid this bill leaving me with a co pay of $59.54. This credit agency did not target me but targeted my 2 year old son who these [redacted] were for. My name never appeared in any of their letters. So by saying they are contacting me on this bill is another lie. Apparently they did not even know who they were dealing with. [redacted] sent my son a bill for $59.54 three days ago and I paid it. This was the first time we saw this bill. My husband and I work for a rather large companies. There is no reason to believe Aenta would deny an ambulance ride. This agency did not check its facts before pursuing my son. My phone number has not changed in the 7 years I have lived in my residence. I am not sure why they would say my phone was out of [redacted]. It has never been out of [redacted].
I would still like an apology for their taking actions without garnering the correct information for themselves and a commitment by the company to answer their phone with the name of their company. I do not see where HIPAA and it does not say a company should not answer their phone with the name of the company to identify themselves to callers.
I feel like I have the resource to take this on and defend people who do not have the resources. I feel like I am standing up for the people who perhaps could not stand up for themselves when agencies like this go after them without checking their facts.
Regards,[redacted]
Dear Allison Dondero: This is a response to the complaint id [redacted] We did receive a bill from [redacted] Services on 1-29-in the amount of We also received a telephone call on 3-12-The individual that called was a womanShe informed us she was calling for information on account***-***- [redacted] She would not release who she was until we released who we wereDo to HIPPA and FDCPA regulations we are not able to release any information until the party confirms who they areWe are always willing to release who we are as long as the party has identified themselves to our agency and they are somebody we are able to speak toWe sent her lettersThe first letter was sent on 1-30-and the second letter was sent on 3-6- [redacted] Services did not report the payment to our office until 3-13-I spoke to [redacted] Services and they explained that this bill was denied several times by *** [redacted] Services tried to contact her via telephone on 9-14-and her number was not in service They also sent her bills prior to the bill coming to collections, [redacted] did pay the bill in October However, they did not include an ECB to see where to post the payment, Those payments go directly into [redacted] Services checking account [redacted] attempted to obtain an EOB from [redacted] with no resolutionHad there been communication with the patient the bill would not have crime to collections, [redacted] Services has also explained that there is a balance remaining on this accountThe balance is $59,54, They do not have a record of a $paymentTherefore we would need proof of that paymentThe bill is scheduled to go against her credit on 3-31-As a courtesy we will put a day suppression on the bill and that will stop the bill from affecting her creditIf this is not resolved by 4-I will have to remove the suppression and the bill will go against her creditSince she has asked us to stop contacting her we will put her balance on a cease communicationIt is important she understand if we have not heard from the client by then or from her the bill will go against her credit, In conclusion there is no reason to contact this individual about this bill at this timeOur actions were simply to protect her privacy, If there is anything else I can do to assist you or the patient please feel free to contact the at [redacted] Sincerely, Ashley A [redacted]
Dear *** ***:This is a response to the complaint Id ***We did receive a bill from *** *** on 1-29-in the amount of 855,60, We also received a telephone call on 3-12-15, The individual that called was a womanShe informed us she was calling for information on account
***, She would hot release who she was until we released who we wereDo to HIPAA and FDCPA regulations we are not able to release any information until the party confirms who they are, We are always willing to release who we are as long as the party has identified themselves to our agency and they are somebody we are able to speak to.We sent her letters, The first letter was sent on I-30-and the second letter was sent on 3-6-15, *** *** did not report the payment to our office until 3-13-15,I spoke to *** *** and they explained that this bill was denied several times by ***, *** ***s tried to contact her via telephone of 9-14-and her number was not in ***, They also sent her bills prior to the bill coming to collections*** did pay the bill in October However, they did not include an EQB to see where to post the paymentThose payments go directly into *** *** checking account*** *** attempted to obtain an ECB from *** with no resolution, Had there been communication with the patient the bill would not have come to collections.*** *** has also explained that there is a balance remaining on this accountThe balance is $They do not have a record of a $60,payment, Therefore we would need proof of that paymentThe bill is scheduled to go against her credit on 3-31-15, As a courtesy we will put a day suppression of the bill and that will stop the bill from affecting her creditIf this is not resolved by 4-I will have to remove the suppression and the bill will go against her creditSince she has asked us to stop contacting her we will put her balance on a cease communicationIt is important she understand if we have not heard from the client by then or from her the bill will go against her credit,In conclusion there is no reason to contact this individual about this bill at this timeOur actions were simply to protect her privacyIf there is anything cloc I can do to assist you or the patient please feel free to contact me at ###-###-####, -Sincerely,Ashley A***
Dear Allison Dondero:
This is a response to the complaint id [redacted]
We did receive a bill from [redacted] Services on 1-29-15 in the amount of 855.60. We also received a telephone call on 3-12-15. The individual that called was a woman. She informed us she was calling for information on account[redacted] She would not release who she was until we released who we were. Do to HIPPA and FDCPA regulations we are not able to release any information until the party confirms who they are. We are always willing to release who we are as long as the party has identified themselves to our agency and they are somebody we are able to speak to.
We sent her 2 letters. The first letter was sent on 1-30-15 and the second letter was sent on 3-6-15. [redacted] Services did not report the payment to our office until 3-13-15.
I spoke to [redacted] Services and they explained that this bill was denied several times by [redacted]. [redacted] Services tried to contact her via telephone on 9-14-14 and her number was not in service They also sent her 3 bills prior to the bill coming to collections, [redacted] did pay the bill in October 2014. However, they did not include an ECB to see where to post the payment, Those payments go directly into [redacted] Services checking account. [redacted] attempted to obtain an EOB from [redacted] with no resolution. Had there been communication with the patient the bill would not have crime to collections,[redacted] Services has also explained that there is a balance remaining on this account. The balance is $59,54, They do not have a record of a $60.00 payment. Therefore we would need proof of that payment. The bill is scheduled to go against her credit on 3-31-15. As a courtesy we will put a 30 day suppression on the bill and that will stop the bill from affecting her credit. If this is not resolved by 4-2415 I will have to remove the suppression and the bill will go against her credit. Since she has asked us to stop contacting her we will put her balance on a cease communication. It is important she understand if we have not heard from the client by then or from her the bill will go against her credit, In conclusion there is no reason to contact this individual about this bill at this time. Our actions were simply to protect her privacy, If there is anything else I can do to assist you or the patient please feel free to contact the at [redacted]
Sincerely,
Ashley A[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I asked for an apology for pursuing me without grounds. I did not receive an apology. They did not commit to address my original concern and answer their phone with the name of their company.
There have been a number of fraud cases where agencies request money from people. They sent a letter that looked like it was a fraud. When I called the number on their letter to verify who they were, they would not identify the name of their company. A consumer should be able to call a business and have a business answer the phone with the business name. I called three times. The agency did not answer their phone with their business name. It was only on the third call that I gave the ID number on the letter they sent my son. How are consumers to know if they pay a bill that the company they pay the bill to is real or fake? I would not deal with them. I called the originator of this bill ([redacted]) and dealt with their confusion myself. It is odd that this other party is involved. They did not have all the facts.
Their response contains slanderous content. [redacted] has never denied this claim. According to [redacted] records, [redacted] paid this bill leaving me with a co pay of $59.54. This credit agency did not target me but targeted my 2 year old son who these [redacted] were for. My name never appeared in any of their letters. So by saying they are contacting me on this bill is another lie. Apparently they did not even know who they were dealing with. [redacted] sent my son a bill for $59.54 three days ago and I paid it. This was the first time we saw this bill. My husband and I work for a rather large companies. There is no reason to believe Aenta would deny an ambulance ride. This agency did not check its facts before pursuing my son. My phone number has not changed in the 7 years I have lived in my residence. I am not sure why they would say my phone was out of [redacted]. It has never been out of [redacted].
I would still like an apology for their taking actions without garnering the correct information for themselves and a commitment by the company to answer their phone with the name of their company. I do not see where HIPAA and it does not say a company should not answer their phone with the name of the company to identify themselves to callers.
I feel like I have the resource to take this on and defend people who do not have the resources. I feel like I am standing up for the people who perhaps could not stand up for themselves when agencies like this go after them without checking their facts.
Regards,[redacted]