Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ Thank you for bringing the customer's concerns to usWhen the customer purchased his vehicle, we showed him an AutoCheck Vehicle History Report, which lists reported accidentsThe report (attached) is signed by the customerSince the complaint was received, we reran AutoCheck and CarFax, and again there were no accidents associated with the vehicleMoreover, when the customer purchased the used vehicle, he signed both an acknowledgment that the Vehicle was sold "As-Is" with warranties disclaimed and a "We Owe" document that the deal did not include any service work, as none was owedBoth documents are provided with this responseThe Buyer's Guide listing the car is also providedIf the customer has accident information to the contrary, we will be happy to look at any documentation supporting his claimAdditionally, as a courtesy, if the customer would like us to arrange for an inspection of his vehicle, and arrange for any necessary repairs at a discounted rate, please have him call [redacted] at [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: Julie [redacted] , Counsel Contact Phone: XXX-XXX-XXXX Contact Email: ***@curriemotors.com We are sorry the customer was unhappyWe have given the customer her license plates and she appeared satisfiedWe trust that her issue has been resolved OFFER:
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Contact Name and Title: Julie [redacted] , Counsel Contact Phone: Contact Email: ***@curriemotors.com The customer purchased a Chevy Impala from our dealership on February 23, She signed a "We Owe" which did not indicate that the dealership owed her any work, service or otherwiseDue to a delay in making her downpayment, a demand letter was sent and upon full payment the customer's deal was recontracted with a new date (3/30/2015)The car was purchased without warranty and the customer signed a Buyer's Guide acknowledging that the car was being bought "As Is" and that she would be responsible for the cost of any repairsWhen she came months later with a transmission issue, we were able to get her a discounted rate for the workThe car had an additional 17,miles on it since the time of her purchaseWe have assisted the customer with the reduced rate; unfortunately as she is not under warranty there is not much more the dealership can do, which was explainedThe purchase occurred months ago, the customer put 17,miles on the car during that time, and she signed acknowledgement of no warranty OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's hard to say what type of warranty I had when it constantly changedFirst, Will your salesman said I had one.Then he said it expiredThen he told me I never asked for a warrantyYou guys (Currie Motors) didn't help me get a lower rate I talked to Auto Clinic when Jeremy didn't keep his word and fix my vehicle as he assured me Currie Moyers would take care of everythingThe salesman Will even called my mom [redacted] ***) and told her that both of her daughters cars would be tooken care of because my sister was having problems with her car as well She also got her car from Currie Moters.It also seems I was tooken advantage ofMy mom and sister both took their boyfriends with them and their warranties are a year or better.Why is thatThey told me they (Currie Moters) would fix my carI constantly tried to contact Jeremy after he promised to take care of the repairsHe never responded Final Business Response / [redacted] (4000, 10, 2015/11/20) */ Contact Name and Title: Julie [redacted] , Counsel As we stated, the customer did not have a warranty on her car, which is clear from the documentation signed by the customerOn the purchase date, the customer signed a Buyer's Guide acknowledging that the car did not have any warranty, and was being bought "As Is" and that she would have to pay for repairsShe did not purchase any service contractsAfter only months, the car had an additional 17,miles on itWe are sorry if the customer feels taken advantage of, but the circumstances here do not warrant any payment for repairs by the dealershipWhen our General Manager reviewed the deal, he made this clear to the customer but offered to get her a reduced rate for the repair work We do not agree with the customer's complaints; however, as a matter of good will, we will agree to reimburse her $towards the repairsIf we provide any such reimbursement, it will be with the understanding that it is the only additional assistance we can provide and we will require a signed release to that effectIf the customer wishes to take advantage of this offer, please ask her to contact Jeremy [redacted] at (XXX)XXX-XXXX to make an appointment when she can come to the dealership to complete the resolution OFFER: Final Consumer Response / [redacted] (4200, 15, 2015/12/07) */ No I do not accept the $dollarsThey ( Currie motors) said they would fix my var the price to repair was 2,after they heard the price they backed out a salesman even contacted my mon and told her both your daughters cars would get fixed...my sister was having car problems....I referred my mon and she found out a piece was missing off her car, referred my sister her engine light came on in days....referred a close friend her car broke down in a month person car broke down in days that my mon referred and they wanted him to pay for the repairsThey are beating people out of their hard earned moneyWhy tell me you will pay but the auto mechanics you will notThats how I found out he was not going to pay he didn't call me he called the repair company and didn't pay after he told me he would.u talked the car mechanics down to the price of 1,I just want what Jeremy to do what he said he would.He have me his word!
Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ Thank you for bringing the customer's concerns to usWhen the customer purchased his vehicle, we showed him an AutoCheck Vehicle History Report, which lists reported accidentsThe report (attached) is signed by the customerSince the complaint was received, we reran AutoCheck and CarFax, and again there were no accidents associated with the vehicleMoreover, when the customer purchased the used vehicle, he signed both an acknowledgment that the Vehicle was sold "As-Is" with warranties disclaimed and a "We Owe" document that the deal did not include any service work, as none was owedBoth documents are provided with this responseThe Buyer's Guide listing the car is also providedIf the customer has accident information to the contrary, we will be happy to look at any documentation supporting his claimAdditionally, as a courtesy, if the customer would like us to arrange for an inspection of his vehicle, and arrange for any necessary repairs at a discounted rate, please have him call [redacted] at [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: Julie [redacted] , Counsel Contact Phone: XXX-XXX-XXXX Contact Email: ***@curriemotors.com We are sorry the customer was unhappyWe have given the customer her license plates and she appeared satisfiedWe trust that her issue has been resolved OFFER:
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Contact Name and Title: Julie [redacted] , Counsel Contact Phone: Contact Email: ***@curriemotors.com The customer purchased a Chevy Impala from our dealership on February 23, She signed a "We Owe" which did not indicate that the dealership owed her any work, service or otherwiseDue to a delay in making her downpayment, a demand letter was sent and upon full payment the customer's deal was recontracted with a new date (3/30/2015)The car was purchased without warranty and the customer signed a Buyer's Guide acknowledging that the car was being bought "As Is" and that she would be responsible for the cost of any repairsWhen she came months later with a transmission issue, we were able to get her a discounted rate for the workThe car had an additional 17,miles on it since the time of her purchaseWe have assisted the customer with the reduced rate; unfortunately as she is not under warranty there is not much more the dealership can do, which was explainedThe purchase occurred months ago, the customer put 17,miles on the car during that time, and she signed acknowledgement of no warranty OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's hard to say what type of warranty I had when it constantly changedFirst, Will your salesman said I had one.Then he said it expiredThen he told me I never asked for a warrantyYou guys (Currie Motors) didn't help me get a lower rate I talked to Auto Clinic when Jeremy didn't keep his word and fix my vehicle as he assured me Currie Moyers would take care of everythingThe salesman Will even called my mom [redacted] ***) and told her that both of her daughters cars would be tooken care of because my sister was having problems with her car as well She also got her car from Currie Moters.It also seems I was tooken advantage ofMy mom and sister both took their boyfriends with them and their warranties are a year or better.Why is thatThey told me they (Currie Moters) would fix my carI constantly tried to contact Jeremy after he promised to take care of the repairsHe never responded Final Business Response / [redacted] (4000, 10, 2015/11/20) */ Contact Name and Title: Julie [redacted] , Counsel As we stated, the customer did not have a warranty on her car, which is clear from the documentation signed by the customerOn the purchase date, the customer signed a Buyer's Guide acknowledging that the car did not have any warranty, and was being bought "As Is" and that she would have to pay for repairsShe did not purchase any service contractsAfter only months, the car had an additional 17,miles on itWe are sorry if the customer feels taken advantage of, but the circumstances here do not warrant any payment for repairs by the dealershipWhen our General Manager reviewed the deal, he made this clear to the customer but offered to get her a reduced rate for the repair work We do not agree with the customer's complaints; however, as a matter of good will, we will agree to reimburse her $towards the repairsIf we provide any such reimbursement, it will be with the understanding that it is the only additional assistance we can provide and we will require a signed release to that effectIf the customer wishes to take advantage of this offer, please ask her to contact Jeremy [redacted] at (XXX)XXX-XXXX to make an appointment when she can come to the dealership to complete the resolution OFFER: Final Consumer Response / [redacted] (4200, 15, 2015/12/07) */ No I do not accept the $dollarsThey ( Currie motors) said they would fix my var the price to repair was 2,after they heard the price they backed out a salesman even contacted my mon and told her both your daughters cars would get fixed...my sister was having car problems....I referred my mon and she found out a piece was missing off her car, referred my sister her engine light came on in days....referred a close friend her car broke down in a month person car broke down in days that my mon referred and they wanted him to pay for the repairsThey are beating people out of their hard earned moneyWhy tell me you will pay but the auto mechanics you will notThats how I found out he was not going to pay he didn't call me he called the repair company and didn't pay after he told me he would.u talked the car mechanics down to the price of 1,I just want what Jeremy to do what he said he would.He have me his word!